Acacia Lodge

Quebec Road, Henley-on-Thames RG9 1EY
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9.6 116 Reviews
  • Acacia Lodge, Henley-on-Thames
Situated in the picturesque town of Henley-on-Thames, Acacia Lodge provides resident-led residential, nursing and dementia care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the purpose-built Oxfordshire care home can enjoy quality facilities including a Vintage Pub, hair salon, library and luxurious lounges. Each bedroom is tastefully decorated and has an en-suite bathroom. Outside there is a beautifully kept garden, ideal for socialising with loved ones.

The experienced and well-trained team at Acacia Lodge create a caring and supportive community for residents. There is always something to look forward to with a schedule of regular activities and outings in the home’s minibus.
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Care Provided by Acacia Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1850
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Acacia Lodge for full pricing details and T&Cs.

Contact Acacia Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Acacia Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Thelma Clutson (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (55)
  • Single Rooms with Ensuite Wet Room (55)

Acacia Lodge Reviews (116)

9.6

Acacia Lodge has a Review Score of 9.6 (9.623) out of 10, based on 14 reviews in the last 2 years.
Over all time Acacia Lodge has 116 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Acacia Lodge
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Total of 116, showing 101-116
Review from Alexandra P (Daughter of Resident) published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think that the most important element that stands out and means more than anything to me is the wonderful attitude and care from the staff.
Their kindness, compassion and sense of humour mean the world to my mother and in turn to me.
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Review from Christine S (Resident) assisted by family/friend published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are nice to me.
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Review from Sue B (Daughter of Resident) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved to Acacia Lodge 6 months ago at the age of 90, having never left her hometown 2 hours away. Staff were welcoming and helped her to settle and feel at home. They are kind, polite and make time to chat with her. They treat her with respect and give her as much or as little help as she
requires, allowing her to maintain some independence.
Management is efficient, the food excellent and I would not have chosen anywhere else in town.
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Review from Catherine S (Daughter of Resident) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise Acacia Lodge enough.
My mother has been a resident for over 2 years and has been incredibly happy there. The staff are extremely caring and go out of their way to make all the residents happy, comfortable and entertained. The nursing care is brilliant (when required) and there is close
contact with an excellent local GP practice. I would always recommend it to all my friends.
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Review from Rob (Son of Resident) published on 8 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Acacia Lodge were professionally competent and as importantly, personally showed incredibly high levels of human kindness and caring. My Dad was with them for the last 6 months of his life. He was very happy at Acacia and it was a great comfort to me that he passed away peacefully in comfortable
and private surroundings with personal care from lovely people.
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Review from Ann D (Resident) assisted by family/friend published on 27 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happier at Acacia Lodge than I have been for a very long time.
I feel I have been getting better since I have arrived.
Every member of staff has been kind to me, they chat to me and are always ready to help.
My room is very comfortable and I enjoy the food.
A particularly enjoyable aspect of
life at Acacia Lodge are the many and varied activities provided, and participation is encouraged with great enthusiasm by the activities manager.
I feel part of the family at Acacia Lodge and so do my family.
Thank you, everyone.
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Review from Virginia M (Daughter of Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Throughout the process of hearing the recommendation, viewing the home and discussing mum's needs with the manager, I was impressed with the personal interest taken.
mum appeared to be considered as an individual and her unique needs for comfort, security and care, given tailored attention.
All the
staff proved dedicated and conscientious when interacting with Mum and she said she was happy there.
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Review from Sue B (Daughter of Resident) published on 28 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Acacia Lodge was the best choice for my mother and became her new home for her remaining years. The staff were amazing - caring, diligent, professional and became her new friends. When her time came, everything was handled with tact and compassion. I cannot thank Acacia Lodge enough for the care they
gave my mother and I can fully recommend them for your loved ones.
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Review from Anne M (Partner of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the home welcoming, clean and caring for the residents where information is always available.
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Review from A D (Son of Resident) published on 7 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother aged 88 has been a resident at the above home for over a year. From the admission date to now there has not been a moment of worry. The care home provides superb care in every way which gives me and my three brothers complete peace of mind.
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Review from Geoff W (Friend of Resident) published on 7 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear friend and neighbour of 93 years old spent her last days in this truly fabulous care home before she sadly passed away just over a week ago. In the month or so she was there I witnessed so much love and professional care for all the patients at Acacia Lodge Henley. The staff there are led
by the simply marvellous manager and all are nothing less than angels. The professional nursing care is second to none - the fabulous lady nurse from South Africa (she knows who I mean ! ha ha) was a huge comfort to the family especially in the hours prior to our loved one's passing. Boundless compassion, care and love is what I associate with this wonderful place
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Review from Will N (Son of Resident) published on 17 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother had three weeks respite care at Acacia Lodge following hospitalisation for a fall. Staff were great at encouraging her to get back her mobility and provided great advice for when she returned home. In fact, my mother's mobility was better following her stay than it was before she had the fall.
They realised that my mother was not ready for a permanent residency and actively encouraged her to get ready for a move home, supported by a live-in carer.
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Review from Clare D (Resident) published on 21 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are exceptionally accommodating and friendly. They met every need my mum had during her brief stay. Their attention to detail makes a big difference and show real care and patience. I will stay in touch with the home and wouldn't hesitate to us it again in the future. Mum felt safe and secure.
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Review from Barbara J (Wife of Resident) published on 16 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband, aged 90 was unable to walk, swallow, or speak and paralysed on left side. Only his right arm worked after a massive stroke. He was doubly incontinent and peg fed. The nursing staff and carers all had a sympathetic rapport with him. He could see and understand. They all had a quiet understanding
of his situation (difficult moods and pain), spoke softly and he was calmed and comforted. His physical nursing was always gentle and skilled, never impatient. I visited daily and I was struck by the way they all liked one another and worked as a team often in difficult circumstances. He died after 6 months residence with his family present. My son was given a bed during the previous week near him. I cannot speak highly enough of Acacia Lodge and their tender loving care.
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Review from Roger N (Resident) published on 11 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I required bathing and dressing on first admission as I had a broken arm. I received very good attention and help throughout my stay, I found all the staff friendly and helpful.
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Review from Hugo B (Son of Resident) published on 28 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother presented with very challenging behavior and physical needs, having been evicted from her previous care home, despite her complex health needs qualifying for NHS Continuing Care. The nursing staff and the management dealt with these challenges with calm, sensitive clarity. When my mother died
the conduct of the home was exemplary and her death was managed with the greatest of care and tenderness. I highly recommend this nursing home.
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Current Review Score: 9.6 (9.623)

Overview of Review Score

The Review Score of 9.6 (9.623) out of 10 for Acacia Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.773 for Acacia Lodge is calculated as follows: ( (130 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 163 Ratings = 4.773
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Acacia Lodge is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (117)

Meet the Team (1)

Thelma

Thelma Clutson

Job Title: Home Manager Joined: 2015

In 2015, I became the Registered Manager at Acacia Lodge, and it has been a fulfilling journey ever since.


I love heading up our dedicated team, where each member goes above and beyond daily to deliver outstanding care to our residents. The camaraderie among the staff is truly inspiring, and we work collaboratively to ensure that every resident feels valued and cared for.


The best part of my role is witnessing the joy on our residents’ faces as they engage in activities and enjoy their daily lives. It’s heartwarming to see them smile and feel a sense of belonging in our community. Being part of their lives and the Acacia Lodge family is incredibly rewarding.


Every day presents new opportunities to make a difference, whether through a kind word, a shared laugh, or providing support during challenging moments. I take great pride in fostering an environment where residents feel at home and cherished, and I am grateful to be part of a team that truly cares about making a positive impact.

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