Acacia Lodge

Quebec Road, Henley-on-Thames RG9 1EY
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9.8 113 Reviews
  • Acacia Lodge, Henley-on-Thames
Acacia Lodge is a purpose-built nursing home situated in the picturesque town of Henley-on-Thames in Oxfordshire, offering 55 spacious en-suite rooms with personal showers, a wide range of facilities and 24-hour expert care.

Set in an ideal central location with a beautifully kept garden, Acacia Lodge is one of only two care homes in the UK which has proudly invested in innovative technology called Earlysense.

This market-leading, contact-free healthcare monitoring system provides continuous monitoring of movement and vital signs by simply positioning an advanced sensory pad under the mattress of a resident.

This innovative system not only enables nurses to monitor and collect data and receive instant alerts but has improved response times of the Acacia Lodge care team which ultimately leads to improved care for residents.

Acacia Lodge is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care. The home offers the best care.
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Care Provided by Acacia Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1750

All Fees are subject to a full assessment by the care home

These prices are only a guideline, please contact Acacia Lodge to find out the exact price for your requirements.

Contact Acacia Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Acacia Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Thelma Clutson (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (55)
  • Single Rooms with Ensuite Wet Room (55)

Acacia Lodge Reviews (113)

9.8

Acacia Lodge has a Review Score of 9.8 (9.760) out of 10, based on 27 reviews in the last 2 years.
Over all time Acacia Lodge has 113 reviews.

Overall Experience
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Date Published
  • 113
  • 5
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  • 27
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Reviewer Connection to Acacia Lodge
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Total of 113, showing 101-113
Review from Catherine S (Daughter of Resident) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise Acacia Lodge enough.
My mother has been a resident for over 2 years and has been incredibly happy there. The staff are extremely caring and go out of their way to make all the residents happy, comfortable and entertained. The nursing care is brilliant (when required) and there is close
contact with an excellent local GP practice. I would always recommend it to all my friends.
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Review from Rob (Son of Resident) published on 8 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Acacia Lodge were professionally competent and as importantly, personally showed incredibly high levels of human kindness and caring. My Dad was with them for the last 6 months of his life. He was very happy at Acacia and it was a great comfort to me that he passed away peacefully in comfortable
and private surroundings with personal care from lovely people.
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Review from Ann D (Resident) assisted by family/friend published on 27 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happier at Acacia Lodge than I have been for a very long time.
I feel I have been getting better since I have arrived.
Every member of staff has been kind to me, they chat to me and are always ready to help.
My room is very comfortable and I enjoy the food.
A particularly enjoyable aspect of
life at Acacia Lodge are the many and varied activities provided, and participation is encouraged with great enthusiasm by the activities manager.
I feel part of the family at Acacia Lodge and so do my family.
Thank you, everyone.
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Review from Virginia M (Daughter of Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Throughout the process of hearing the recommendation, viewing the home and discussing mum's needs with the manager, I was impressed with the personal interest taken.
mum appeared to be considered as an individual and her unique needs for comfort, security and care, given tailored attention.
All the
staff proved dedicated and conscientious when interacting with Mum and she said she was happy there.
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Review from Sue B (Daughter of Resident) published on 28 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Acacia Lodge was the best choice for my mother and became her new home for her remaining years. The staff were amazing - caring, diligent, professional and became her new friends. When her time came, everything was handled with tact and compassion. I cannot thank Acacia Lodge enough for the care they
gave my mother and I can fully recommend them for your loved ones.
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Review from Anne M (Partner of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the home welcoming, clean and caring for the residents where information is always available.
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Review from A D (Son of Resident) published on 7 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother aged 88 has been a resident at the above home for over a year. From the admission date to now there has not been a moment of worry. The care home provides superb care in every way which gives me and my three brothers complete peace of mind.
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Review from Geoff W (Friend of Resident) published on 7 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear friend and neighbour of 93 years old spent her last days in this truly fabulous care home before she sadly passed away just over a week ago. In the month or so she was there I witnessed so much love and professional care for all the patients at Acacia Lodge Henley. The staff there are led
by the simply marvellous manager and all are nothing less than angels. The professional nursing care is second to none - the fabulous lady nurse from South Africa (she knows who I mean ! ha ha) was a huge comfort to the family especially in the hours prior to our loved one's passing. Boundless compassion, care and love is what I associate with this wonderful place
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Review from Will N (Son of Resident) published on 17 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother had three weeks respite care at Acacia Lodge following hospitalisation for a fall. Staff were great at encouraging her to get back her mobility and provided great advice for when she returned home. In fact, my mother's mobility was better following her stay than it was before she had the fall.
They realised that my mother was not ready for a permanent residency and actively encouraged her to get ready for a move home, supported by a live-in carer.
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Review from Clare D (Resident) published on 21 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are exceptionally accommodating and friendly. They met every need my mum had during her brief stay. Their attention to detail makes a big difference and show real care and patience. I will stay in touch with the home and wouldn't hesitate to us it again in the future. Mum felt safe and secure.
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Review from Barbara J (Wife of Resident) published on 16 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband, aged 90 was unable to walk, swallow, or speak and paralysed on left side. Only his right arm worked after a massive stroke. He was doubly incontinent and peg fed. The nursing staff and carers all had a sympathetic rapport with him. He could see and understand. They all had a quiet understanding
of his situation (difficult moods and pain), spoke softly and he was calmed and comforted. His physical nursing was always gentle and skilled, never impatient. I visited daily and I was struck by the way they all liked one another and worked as a team often in difficult circumstances. He died after 6 months residence with his family present. My son was given a bed during the previous week near him. I cannot speak highly enough of Acacia Lodge and their tender loving care.
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Review from Roger N (Resident) published on 11 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I required bathing and dressing on first admission as I had a broken arm. I received very good attention and help throughout my stay, I found all the staff friendly and helpful.
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Review from Hugo B (Son of Resident) published on 28 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother presented with very challenging behavior and physical needs, having been evicted from her previous care home, despite her complex health needs qualifying for NHS Continuing Care. The nursing staff and the management dealt with these challenges with calm, sensitive clarity. When my mother died
the conduct of the home was exemplary and her death was managed with the greatest of care and tenderness. I highly recommend this nursing home.
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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Acacia Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.760 for Acacia Lodge is calculated as follows: ( (243 Excellents x 5) + (65 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 313 Ratings = 4.76
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acacia Lodge is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (3)

Thelma

Thelma Clutson

Job Title: Home Manager

I'm Thelma, and I am the Home Manager here at the beautiful Acacia Lodge! We have one of the biggest homes, but we still have a wonderfully close knit family caring for residents and their families.

Alina

Alina Lazar

Job Title: Deputy Manager Joined: 2011

Alina is a qualified registered nurse with nine years of experience in the care sector. Holding an NVQ Level 5 in Leadership and Management for Adult Care, she has a deep passion for supporting residents and fostering a positive environment.


Alina brings energy, warmth, and a smile to her role, treating the care home as her "second home", and embracing a family-like ethos. She is committed to making a difference every day by prioritising residents' happiness and well-being. Alina’s dedication ensures that joy and positivity are at the heart of the care she provides.

Wendy

Wendy Fricker

Job Title: Lifestyle Lead Joined: 2013

Hi, my name is Wendy!
I began my employment at Acacia Lodge in 2013 in the Housekeeping Department but soon realised that doing activities was something I wanted to try and would enjoy.
When the opportunity arose I applied for the role immediately. My manager has been my mentor and adviser and has encouraged me to keep the momentum going with everything I plan. Thelma nominated me for the Care Home Awards in 2018 and I made it to the final seven. A proud moment!


The best part of my role is bringing joy and laughter and creating special moments with our residents, families and staff. Offering reassurance and a hug to residents when needed is also so important to me. A chat and a cup of tea go a long way to making someone feel wanted or respected.


My role is important because, without the daily stimulation of activity, it is easy to become withdrawn, lethargic and poorly. Using my person-centred care skills I endeavour to make sure that everything is an activity, from care to meal times. Activities cover many daily tasks as well as the usual fun things.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acacia Lodge to verify any information. View our terms and conditions. Acacia Lodge has an Enhanced Service - more info.