Acacia Lodge

Quebec Road, Henley-on-Thames RG9 1EY
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9.8 115 Reviews
  • Acacia Lodge, Henley-on-Thames
Acacia Lodge is a purpose-built nursing home situated in the picturesque town of Henley-on-Thames in Oxfordshire, offering 55 spacious en-suite rooms with personal showers, a wide range of facilities and 24-hour expert care.

Set in an ideal central location with a beautifully kept garden, Acacia Lodge is one of only two care homes in the UK which has proudly invested in innovative technology called Earlysense.

This market-leading, contact-free healthcare monitoring system provides continuous monitoring of movement and vital signs by simply positioning an advanced sensory pad under the mattress of a resident.

This innovative system not only enables nurses to monitor and collect data and receive instant alerts but has improved response times of the Acacia Lodge care team which ultimately leads to improved care for residents.

Acacia Lodge is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care. The home offers the best care.
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Care Provided by Acacia Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1750

All Fees are subject to a full assessment by the care home

These prices are only a guideline, please contact Acacia Lodge to find out the exact price for your requirements.

Contact Acacia Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Acacia Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Thelma Clutson (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (55)
  • Single Rooms with Ensuite Wet Room (55)

Acacia Lodge Reviews (115)

9.8

Acacia Lodge has a Review Score of 9.8 (9.774) out of 10, based on 29 reviews in the last 2 years.
Over all time Acacia Lodge has 115 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Acacia Lodge
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Total of 115, showing 21-40
Review from Elizabeth B (Daughter of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I simply wanted my mother to have care and be treated with respect but I got so much more. At Acacia Lodge staff understand that elderly residents are individuals, had full lives and need patience to help them adjust to being reliant on others now. My mother has seen the doctor, nurses, chiropodist,
hairdresser, visually impaired coordinator, has had checkups, plays scrabble and bingo plus more and uses the minibus. Acacia Lodge is well run and staff are held accountable. Mum is not shut away in her room. Doors are open, staff are visible, a cleaner is always around; it is a sociable floor. Nothing seems too much trouble when you ask at reception.
Reply from Monika Jankauskaite, Digital Marketing Manager at Acacia LodgeThank you so much for sharing your positive experience with Acacia Lodge. We are truly touched by your kind words. It is our sincere goal to provide more than just care but also to treat each resident with respect and understanding. Your feedback is invaluable, and we're grateful to have your mother as part of our family at Acacia Lodge.
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Review from Jane Y (Power of Attorney of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have a good relationship with the staff at Acacia Lodge.
My relative is well cared for and any concerns I have expressed have been dealt with promptly.
On my relative's birthday, I was invited to attend the care home and have lunch with her. It was a lovely experience, made more special as the
staff had made sure my relative's Christmas tablecloth was in place on our table.
She recently had her vision tested by a dementia-friendly visiting Optician company. The service was excellent however it did take a long while to arrange, despite being told her name was on a waiting list.
Generally, I am very pleased with the care my relative receives.
Reply from Monika Jankauskaite, Digital Marketing Manager at Acacia LodgeWe sincerely appreciate your positive feedback and the trust you place in the care provided at Acacia Lodge. It's heartening to hear that you have a good relationship with our staff and that your relative is well-cared for. We're glad that any concerns you've raised have been promptly addressed, emphasising our commitment to open communication and responsiveness.
Regarding the vision testing, we apologise for any delays in arranging the service despite being informed about the waiting list. We appreciate your understanding and will continue to work on improving our processes to ensure a more efficient experience for our residents.
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Review from Peter M (Son of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother who has PSP (Progressive Supranuclear Palsy) has been a resident at Acacia Lodge for over 12 months, over this time my mother has slowly got more and more frail, but I believe she is content staying at Acacia Lodge.
I can say that the staff at the lodge are very friendly and caring, they
look after my mother and the management staff are excellent, a big thank you to two members of staff in particular, we are always made welcome & we feel my mother is in the best place. Thank you to all the team.
Reply from Monika Jankauskaite, Digital Marketing Manager at Acacia LodgeWe sincerely appreciate your heartfelt feedback about Acacia Lodge and are grateful for the trust you've placed in our care for your mother, especially given the challenges associated with Progressive Supranuclear Palsy. It's reassuring to hear that she has found contentment during her time with us. We're honoured to have such a positive impact on her well-being. Your kind words about our friendly and caring staff, as well as the excellence of our management team, mean a lot to us. A special thank you for highlighting the exceptional efforts of two specific staff members.
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Review from J P (Daughter of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was in two minds about moving into a care home and needed a little while to settle in. But after a month or two I can see that she absolutely loves everyone that looks after her. So much so that she says they feel like family. Everyone I have come into contact with is so friendly and genuinely cares
that my mum is well looked after and happy. She really enjoys the food there and loves a giggle with the staff. There are also sometimes quizzes/bingo/singers which she really enjoys and family are often invited to come along too. It is nice to have peace of mind that Mum is being looked after and is happy.
Reply from Monika Jankauskaite, Digital Marketing Manager at Acacia LodgeWe deeply appreciate your heartfelt review of Acacia Lodge. It's truly heartening to hear that, despite initial reservations, your mum has found a loving and caring home with us. We are thrilled to know that she now considers the staff as family, a sentiment that speaks volumes about the warmth and dedication of our team. Ensuring your mum's well-being and happiness is our top priority, and we are pleased that you have observed the genuine care extended by our friendly staff.
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Review from Margaret H (Daughter of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Acacia Lodge is a very caring home and meets all my mum's needs. They are considerate and treat my mum with respect. They are very understanding of her needs and are always keeping us up-to-date with her ongoing care.
Reply from Monika Jankauskaite, Digital Marketing Manager at Acacia LodgeWe are truly touched by your kind words and positive feedback regarding Acacia Lodge. Thank you for taking the time to share your experience with us. It warms our hearts to hear that your mum is receiving the care she deserves and that our team at Acacia Lodge has been considerate, respectful, and understanding of her needs.
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Review from Lorna M (Wife of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been looked after with care and compassion every day since he moved into the care home. When he could communicate, he used often to thank the staff for the help they were giving him. But now that he cannot communicate, and is unable to do anything for himself, he is obviously content,
and for this, I am most grateful.
Reply from Sydney Lyttleton, Marketing Assistant at Acacia LodgeWe sincerely appreciate your positive feedback. It's heartening to hear that your husband has been receiving care and compassion at Acacia Lodge. Knowing that he is content despite communication challenges brings us great satisfaction. Thank you for your trust in our services. We remain committed to providing excellent care for your loved ones.
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Review from T J (Daughter of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father who has Alzheimer's is secure and well cared for. Management staff
are excellent, all staff are very friendly and put the residents' care as priority, making them as comfortable as possible in a homely environment. We are
always welcomed and feel he is in the best place.
Reply from Sydney Lyttleton, Marketing Assistant at Acacia LodgeThank you for sharing your positive experience with Acacia Lodge. We're glad to hear that your father is secure and receiving excellent care at our facility. It's heartening to know that our management staff and the entire team create a homely environment. Your sense of being welcomed and assured that your father is in the best place is truly appreciated. If you ever have any questions or concerns, please don't hesitate to reach out. We remain dedicated to providing the best care possible for your father.
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Review from Elaine P (Daughter of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Acacia Lodge has been great for my mum from day 1. I was worried and unsure, as I promised her I would never put her in a care home, this will haunt me forever as I had no choice in the end. The staff are amazing and care for Mum exceptionally well. The activities are brilliant and a lot of thought
and time goes into all of them. Mum is very settled, happy and I’m so glad I chose Acacia for Mum to enjoy life with so many other people and great surroundings within the home. I would highly recommend this care home, which is run exceptionally well.
Reply from Sydney Lyttleton, Marketing Assistant at Acacia LodgeWe truly appreciate you sharing your experience with Acacia Lodge. It's understandable that the decision to transition a loved one to a care home can be challenging, and we commend you for your trust in us. We're pleased to hear that your mother is settling in well, enjoying the activities, and is content in her new home. The dedication of our staff to providing exceptional care is evident, and we're grateful for your recommendation. If you ever have any concerns or questions, please feel free to reach out. Thank you for choosing Acacia Lodge for your mother's care.
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Review from Roger M (Son of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved into Acacia Lodge in February 2023 with advanced dementia. He needs the highest level of nursing care and we feel very lucky to have found Acacia Lodge. The whole team really care and my father is exceptionally well looked after. Thoroughly recommended.
Reply from Sydney Lyttleton, Marketing Assistant at Acacia LodgeWe greatly appreciate you sharing your experience with Acacia Lodge. It's heartening to hear that your father is receiving exceptional care and that the team here has provided the highest level of nursing care. We value your recommendation and are committed to continuing to provide the best possible care for your father.
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Review from Debi S (Daughter of Resident) published on 6 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been very pleased on the whole with the home. The carers are all wonderful and patient. Mother can be extremely difficult. All the activities are fabulous.
Reply from Sydney Lyttleton, Marketing Assistant at Acacia LodgeWe greatly appreciate your positive feedback about Acacia Lodge Care Home. Our dedicated staff are committed to providing patient and wonderful care, even in challenging situations. The fabulous activities we offer, with the help of our lifestyle leads, are designed to encourage and enrich the lives of our residents. Thank you for sharing your thoughts, and we'll continue to strive for excellence in our care home.
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Review from J J (Daughter of Resident) published on 20 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As always, when I visit my mother, the staff are welcoming. It is a busy floor and must be challenging at times, but it always feels calm and happy, and the residents appear well cared for and content. The atmosphere is positive - there are lots of activities going on, which my mother really enjoys
doing. The home itself is bright and homely. It appears well-run, and I always enjoy my visits.
Reply from Sydney Lyttleton, Marketing Assistant at Acacia LodgeWe appreciate your feedback about your visits to Acacia Lodge Care Home. It's heartening to hear that our staff are always welcoming and that the atmosphere on the busy floor remains calm and happy. The positive atmosphere, well-cared-for residents, and the variety of activities contribute to a content environment. It is lovely to hear that the brightness and homeliness of the home, along with its well-run operations, make your visits enjoyable. Thank you for sharing your positive experience.
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Review from Adele R (Power of Attorney of Resident) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been happy and settled from the moment she arrived. The staff are friendly, helpful and caring. My uncle visits every day, and the staff could not be more welcoming. Whenever we visit the home, it is very clean, and my aunt’s room is kept clean and tidy. She is always well dressed, with
her hair washed and brushed. The staff interaction with my aunt and other residents is kind, caring and supportive.
Reply from Sydney Lyttleton, Marketing Assistant at Acacia LodgeWe appreciate your feedback regarding your aunt's experience at Acacia Lodge Care Home. It's wonderful to hear that she has been happy and settled since her arrival. The friendly, helpful, and caring staff, along with their warm welcome to your uncle, have contributed to the positive atmosphere. The cleanliness of the home and your aunt's room, along with her well-dressed appearance and well-groomed hair, reflect the care and attention provided. The kind, caring, and supportive interactions with residents are commendable. Thank you for sharing your thoughts on the excellent care your aunt is receiving.
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Review from Jo M (Daughter of Resident) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Immediately prior to my mum becoming a resident in September 2022, I found the manager to be incredibly helpful with a very positive attitude. She guided me through the process of moving my mum from independent living to the care home. The staff are caring and cheerful and the phone is always answered
and any queries dealt with in a professional but sympathetic manner. The home feels like a family environment and every effort is made to accommodate residents' quirks and individual traits.
Reply from Sydney Lyttleton, Marketing Assistant at Acacia LodgeWe appreciate your feedback regarding your experience with Acacia Lodge Care Home. It's heartening to hear that the home manager was incredibly helpful and had a positive attitude when guiding you through the process of moving your mother. The caring and cheerful staff, as well as their professional yet sympathetic approach to handling queries, are valuable aspects of our home. The sense of a family environment and the effort to accommodate residents' individual needs and traits are commendable. Thank you again for sharing your thoughts on your positive experience.
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Review from M P (Son of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like there to be more activities for residents. There have been some opportunities for trips out in the minibus, but hopefully, more can be arranged. I would also like more physical exercises to be made available to residents. Daily exercise is very important to my mum as she has always been
very active. The care home could have regular armchair sessions and additional physical activities for more capable residents.
Reply from Sydney Lyttleton, Marketing Assistant at Acacia LodgeThank you for leaving us a review. We would like to reassure you that we have a comprehensive activities calendar with plenty of exercise sessions to choose from. Unfortunately, as some of the residents’ memory deteriorates, not all activities can be remembered. We’d like to learn more about your specific situation and would be happy to show you plenty of images from our daily activities. We would also like to encourage you to sign up to our App if you haven’t done so already which enables pictures and videos of your loved ones enjoying our extensive activities programme. If you wouldn’t mind giving us a call at 01491 579100 at your earliest convenience, it would be greatly appreciated.
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Review from K S (Nephew of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Acacia Lodge is a warm, welcoming place. The atmosphere created by the staff is bright and cheerful. Although my aunt suffers severely with dementia she is part of the community and is happy and content. This is proof of a caring, inclusive environment in which she is safe and cared for.
Reply from Sydney Lyttleton, Marketing Assistant at Acacia LodgeThank you for your review. Here at Acacia Lodge, the environment we strive to create in our care homes is uplifting and joyful. This allows residents to enjoy their time, whilst receiving the necessary care. Our highly dedicated team aspire to make a difference in the lives of those we engage with, as our residents are our number one priority. We appreciate your kind words, they will be passed on to the team.
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Review from Ann J (Wife of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the care in Acacia Lodge is very good and any time you want to visit the staff are amazing and kept very busy. The residents are so well looked after. My whole family is very happy their dad is so well cared for.
Reply from Sydney Lyttleton, Marketing Assistant at Acacia LodgeThank you for your kind words and comments, regarding our home and staff at Acacia Lodge. Our dedicated team work hard to deliver high standards of quality care services for your loved ones, at all times. Your feedback will be passed on to the team.
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Review from P W (Wife of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband moved into the Lodge in August 2022. He has dementia with Lewy Body and gets the care and attention, support and help that he needs from the dedicated staff. The staff are always there to support me and it puts my mind at rest to know that he is well looked after.
Reply from Sydney Lyttleton, Marketing Assistant at Acacia LodgeThank you for your review. Our highly experienced staff here at Acacia Lodge are proud of the care we deliver, as our residents are always our number one priority. It's so wonderful to have the team's efforts recognised. We thank you for your kind words, they will be passed on to the team, who will be delighted to hear your feedback.
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Review from A C (Son of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Acacia Lodge Care Home is a very welcoming home. The staff are very dedicated and have given my mother wonderful care during her four and a half years with them. They work so hard and coped with Covid better than care homes in the surrounding area.
Reply from Sydney Lyttleton, Marketing Assistant at Acacia LodgeThank you for such a positive review, regarding our home and staff at Acacia Lodge. Our highly dedicated team work hard to deliver high standards of quality care at all times for your loved ones, as they are our number one priority. Your kind words will be passed on to the team.
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Review from W N (Daughter of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was admitted to Acacia Lodge in May 2022 following hospital discharge after a fall at home and breaking her hip. Right from the start she was made to feel welcome and every assistance was given to help her settle in. She feels safe, loves her room and says 'they have a great laugh'. Family worries
have reduced greatly and a visit to Mum these days is a pleasure. The staff are caring, attentive and approachable. The manager responds quickly to any queries and nothing is too much trouble. Highly recommend.
Reply from Sydney Lyttleton, Marketing Assistant at Acacia LodgeThank you for your kind words, regarding our home and staff at Acacia Lodge. Our team here are always working hard to deliver high standards of quality care at all times. The environment we strive to create in our care home is uplifting and joyful, allowing our residents to enjoy their time whilst receiving the necessary care. We appreciate your review and your feedback will be passed on to the team.
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Review from R R (Daughter of Resident) published on 29 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say how impressed I have been with my mother's carer and the team over the last year and a half. They all went above and beyond to do the best for my mother and to support our family, right down to attending the funeral last week. Mother's carers, care and attention to my mother's medical
history and support at each and every step of the way have been second to none. The family's worries and concerns have also been put to the forefront of her attention, and she was available to chat at every step of the way. Support with medication was a number one priority, which was considered and tweaked. I couldn't have wished for better support.
Reply from Sydney, Marketing Assistant at Acacia LodgeWe are so pleased to hear such lovely feedback. It was an absolute pleasure to have the opportunity to care for your mother. The team here are proud of the care they deliver and it's so wonderful to have their efforts recognised. Thank you for your kind words, they will be on to the team, who will be delighted to hear your feedback.
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Current Review Score: 9.8 (9.774)

Overview of Review Score

The Review Score of 9.8 (9.774) out of 10 for Acacia Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.774 for Acacia Lodge is calculated as follows: ( (266 Excellents x 5) + (66 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 337 Ratings = 4.774
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acacia Lodge is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (3)

Thelma

Thelma Clutson

Job Title: Home Manager

I'm Thelma, and I am the Home Manager here at the beautiful Acacia Lodge! We have one of the biggest homes, but we still have a wonderfully close knit family caring for residents and their families.

Alina

Alina Lazar

Job Title: Deputy Manager Joined: 2011

Alina is a qualified registered nurse with nine years of experience in the care sector. Holding an NVQ Level 5 in Leadership and Management for Adult Care, she has a deep passion for supporting residents and fostering a positive environment.


Alina brings energy, warmth, and a smile to her role, treating the care home as her "second home", and embracing a family-like ethos. She is committed to making a difference every day by prioritising residents' happiness and well-being. Alina’s dedication ensures that joy and positivity are at the heart of the care she provides.

Wendy

Wendy Fricker

Job Title: Lifestyle Lead Joined: 2013

Hi, my name is Wendy!
I began my employment at Acacia Lodge in 2013 in the Housekeeping Department but soon realised that doing activities was something I wanted to try and would enjoy.
When the opportunity arose I applied for the role immediately. My manager has been my mentor and adviser and has encouraged me to keep the momentum going with everything I plan. Thelma nominated me for the Care Home Awards in 2018 and I made it to the final seven. A proud moment!


The best part of my role is bringing joy and laughter and creating special moments with our residents, families and staff. Offering reassurance and a hug to residents when needed is also so important to me. A chat and a cup of tea go a long way to making someone feel wanted or respected.


My role is important because, without the daily stimulation of activity, it is easy to become withdrawn, lethargic and poorly. Using my person-centred care skills I endeavour to make sure that everything is an activity, from care to meal times. Activities cover many daily tasks as well as the usual fun things.

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