Acacia Lodge

Quebec Road, Henley-on-Thames RG9 1EY
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9.8 113 Reviews
  • Acacia Lodge, Henley-on-Thames
Acacia Lodge is a purpose-built nursing home situated in the picturesque town of Henley-on-Thames in Oxfordshire, offering 55 spacious en-suite rooms with personal showers, a wide range of facilities and 24-hour expert care.

Set in an ideal central location with a beautifully kept garden, Acacia Lodge is one of only two care homes in the UK which has proudly invested in innovative technology called Earlysense.

This market-leading, contact-free healthcare monitoring system provides continuous monitoring of movement and vital signs by simply positioning an advanced sensory pad under the mattress of a resident.

This innovative system not only enables nurses to monitor and collect data and receive instant alerts but has improved response times of the Acacia Lodge care team which ultimately leads to improved care for residents.

Acacia Lodge is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care. The home offers the best care.
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Care Provided by Acacia Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1750

All Fees are subject to a full assessment by the care home

These prices are only a guideline, please contact Acacia Lodge to find out the exact price for your requirements.

Contact Acacia Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Acacia Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Thelma Clutson (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (55)
  • Single Rooms with Ensuite Wet Room (55)

Acacia Lodge Reviews (113)

9.8

Acacia Lodge has a Review Score of 9.8 (9.760) out of 10, based on 27 reviews in the last 2 years.
Over all time Acacia Lodge has 113 reviews.

Overall Experience
  • 85
  • 28
  • 0
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Date Published
  • 113
  • 5
  • 10
  • 27
  • 86
Reviewer Connection to Acacia Lodge
  • 45
  • 25
  • 10
  • 7
  • 6
  • 4
  • 3
  • 3
  • 2
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  • 1
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Total of 113, showing 1-20
Review from Daphne D (Power of Attorney of Resident) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each time I visit Acacia Lodge, I am met with smiling faces on staff, no matter what level they are. The staff have time to communicate with residents and visitors, and the care provided is tailored to meet the needs of the individual. Lovely calm atmosphere, the food choices are good and well prepared
and presented.
Reply from Stuart Lamacraft, on behalf of the team at Acacia Lodge
Thank you for your lovely review. We're so pleased to hear that you always feel a warm welcome when visiting Acacia Lodge and that our team's friendly approach and person-centred care shine through.…read more
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Review from Colin P (Husband of Resident) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we carefully reviewed the three care homes in Henley. One proved too expensive, and the other two, Acacia Lodge, was a clear winner. The management and staff were well established and projected a warm and very caring ambience. My wife has enjoyed well appointed bedroom, and a sound array
of facilities together with an admirably varied and tasty choice of food (far better than I was able to provide at home!).
Reply from Stuart Lamacraft, on behalf of the team at Acacia Lodge
Thank you for taking the time to share your thoughtful feedback. We're so pleased to hear that Acacia Lodge stood out as the right choice for your wife and that she's enjoying her comfortable…read more
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Review from Pamela S (Wife of Resident) published on 10 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very impresses with the care and compation that they give to client and family.
They truely helped me through a very traumatic time having to put my husband in care as i could no longer health issues and body strength cope and do things for him.
After 50 years of marriage this was and still
is hard mentaly.
One of the best things is i can go any time of day, as i only live 15 minutes walk away this is a godsend.
Full marks to ALL STAFF from office to cleaners.
Reply from Stuart Lamacraft, on behalf of the team at Acacia Lodge
Thank you for sharing such heartfelt words. We truly appreciate your trust during what has clearly been a very emotional time. Our team is honoured to care for your husband and to support you both…read more
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Review from Betty T (Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kindness is the greatest gift that anyone can have. I moved into Acacia Lodge a week ago today, and the kindness I have received and am still receiving is heartwarming and quite wonderful. I'm in my nineties and have happily lived independently for over 50 years. I have crippling arthritis. Last Monday
I fell on my back - the worst pain. Time to go into a care home. Acacia Lodge said that I could move in. I love my new forever home - the best ever.
Reply from Stuart Lamacraft, on behalf of the team at Acacia Lodge
Thank you so much for sharing such a heartfelt review. It's truly wonderful to hear how warmly you've been welcomed into Acacia Lodge and that the kindness of the team has made such a positive…read more
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Review from J D (Friend of Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friend returned to the care home for palliative care after 3 weeks in hospital. She had been in the home for over 10 years. In three days of returning from the hospital to passing away, the staff could not have been kinder or more helpful, also, when returning to sort her room, was only met with help
and kindness.
Reply from Stuart Lamacraft, On behalf of the team at Acacia Lodge
Thank you for sharing such thoughtful words during what must have been a difficult time. We're truly grateful for your kind reflections on the care and support your friend received. The team at Acacia…read more
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Review from C W (Daughter of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is so happy and settled at Acacia Lodge since arriving a year ago. All the staff are fantastic and the levels of care, cleanliness, support and respect are excellent. It is so reassuring to know that your beloved family member is so well looked after.
Reply from Thelma Clutson, Home Manager at Acacia Lodge
Many thanks for your review and kind words about our home and your mum's care, it is wonderful to hear your mum is settled and happy with us here at Acacia Lodge and that you are reassured, it has…read more
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Review from B C (Aunt of Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always very caring and helpful nothing is too much for them even for the familys of the resident. Rooms are always very clean and so are the resident. There is always plenty of food and looks lovely.
Reply from Home Manager, Home Manager at Acacia Lodge
Many thanks for your lovely feedback about our team and home, the care and services we deliver as a team to our residents and their loved ones is extremely important to us, your feedback will be…read more
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Review from F C (Wife of Resident) published on 7 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. All the staff are very attentive to his needs. I felt very comfortable leaving him at Acacia Lodge. I will definitely book him in again for respite care.
Reply from Home Manager, Home Manager at Acacia Lodge
Many thanks for your lovely feedback about our team at Acacia Lodge and it is wonderful to hear about your husband's respite stay with us, we look forward to welcoming you both back at Acacia Lodge…read more
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Review from Hilary J (Daughter of Resident) published on 24 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the beginning, all worry and doubt about putting Mum in a care home evaporated when we saw the excellent level of care provided. She has been made to feel loved and respected at all times and everyone has gone above and beyond in ensuring her evolving needs have been met.
The staff (all of them)
are what makes Acacia Lodge so special. The atmosphere is very friendly and always cheerful. Communication with relatives has been excellent and very much appreciated by all of us.
Reply from Stuart Lamacraft, Marketing Assistant at Acacia Lodge
Thank you so much for your thoughtful and heartfelt review. We're truly delighted to hear that your worries were eased and that your mum has felt loved, respected and well cared for at Acacia Lodge.…read more
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Review from Rachel E (Daughter of Resident) published on 24 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not be more grateful for the care my Mum received from the wonderful staff at Acacia Lodge during the last year of her life. Everyone was so kind and considerate towards her. Communication with the family was excellent, particularly in the last weeks of her life.
Reply from Stuart Lamacraft, Marketing Assistant at Acacia Lodge
Thank you so much for taking the time to leave a review. We are deeply moved to hear that your mum felt cared for with kindness and consideration during her time at Acacia Lodge. Supporting families,…read more
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Review from M N (Daughter of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Acacia Lodge has a warm and welcoming atmosphere. The carers and nurses treat Mum with carers and nurses treat Mum with respect and dignity. The range of activities is impressive and Mum is always encouraged to join in.
Reply from Monika Jankauskaite, Digital Marketing Manager at Acacia Lodge
Thank you for your kind words about Acacia Lodge. We are delighted to hear that you find our atmosphere warm and welcoming and that our carers and nurses treat your mother with the respect and dignity…read more
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Review from Suzanne R (Daughter of Resident) published on 19 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are very kind to my mum. She is happy and enjoys their company. There is often an activity or entertainment going on which they will always try and encourage her to join in with.
Communication is good and we can always discuss our concerns with the carers who will always take time to listen
and offer advice.
Reply from Monika Jankauskaite, Digital Marketing Manager at Acacia Lodge
Thank you for sharing your positive experience about Acacia Lodge. We are delighted to hear that your mum is happy and enjoys the company of our caring staff. Your kind words mean a lot to us, and we…read more
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Review from S R (Daughter of Resident) published on 17 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose this home because the staff have been so kind and genuine during our meetings that we are confident they will give excellent care. They helped to make Mum feel at home and allowed us to bring lots of her things. Thank you.
Reply from Monika Jankauskaite, Digital Marketing Manager at Acacia Lodge
Thank you for your heartfelt feedback about our home. Ensuring that residents feel at home and allowing families to bring personal belongings is important to us. We believe these touches contribute to…read more
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Review from David P (Son of Resident) published on 17 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother had a lovely birthday in June with cards and presents and a birthday cake in the afternoon with candles brought in by the staff singing Happy Birthday. The staff could not be more helpful when you visit.
Reply from Monika Jankauskaite, Digital Marketing Manager at Acacia Lodge
Thank you for sharing such a heartwarming experience about Acacia Lodge Care Home. Creating memorable moments like these is important to us, and we are thrilled that our staff could make your mother's…read more
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Review from Colin L (Husband of Resident) assisted by family/friend published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is happy and content in Acacia Lodge.
The staff are kind to her and she is always well dressed. She has a lovely bright room and the home is well decorated. When I visit every day, all the staff are extremely helpful, kind and thoughtful towards me and we have fun.
Reply from Sydney Lyttleton, Marketing Assistant at Acacia Lodge
We're truly grateful for your heartfelt review of Acacia Lodge. Ensuring the happiness and contentment of our residents is our utmost priority, and we're thrilled to hear that your wife feels happy…read more
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Review from N R (Daughter of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful care is provided by a consistent team, who understand Mum’s needs.
Recently redecorated which makes the home feel fresh.
Would recommend it to other families, who are looking for care for a relative with dementia.
Reply from Sydney Lyttleton, Marketing Assistant at Acacia Lodge
Thank you for sharing your experience with Acacia Lodge! We're delighted to hear that your mother is receiving wonderful care from our dedicated and consistent team. Understanding the needs of our…read more
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Review from Christine T (Daughter of Resident) published on 1 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Acacia Lodge for a few years now. She is happy when we visit and the staff are lovely. There always seems to be some kind of activity going on that she can join in with, and they quite often post photos on social media, which we are able to see.
Reply from Sydney Lyttleton, Marketing Assistant at Acacia Lodge
Thank you for taking the time to share your positive experience with Acacia Lodge. It's heartwarming to hear that your mother has been content during her time here and that our staff's dedication has…read more
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Review from E K (Son of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Acacia continue to look after Mum well even though she has been very poorly, getting her up when they can and otherwise looking after her in bed. The staff are kind and caring and keep us informed when we visit and, if necessary, between visits by telephone.
Reply from Sydney Lyttleton, Marketing Assistant at Acacia Lodge
Thank you for taking the time to share your positive experience with Acacia Lodge. We are pleased to hear that our staff has been attentive and caring in looking after your mum, especially during…read more
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Review from Elizabeth B (Daughter of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I simply wanted my mother to have care and be treated with respect but I got so much more. At Acacia Lodge staff understand that elderly residents are individuals, had full lives and need patience to help them adjust to being reliant on others now. My mother has seen the doctor, nurses, chiropodist,
hairdresser, visually impaired coordinator, has had checkups, plays scrabble and bingo plus more and uses the minibus. Acacia Lodge is well run and staff are held accountable. Mum is not shut away in her room. Doors are open, staff are visible, a cleaner is always around; it is a sociable floor. Nothing seems too much trouble when you ask at reception.
Reply from Monika Jankauskaite, Digital Marketing Manager at Acacia Lodge
Thank you so much for sharing your positive experience with Acacia Lodge. We are truly touched by your kind words. It is our sincere goal to provide more than just care but also to treat each resident…read more
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Review from Jane Y (Power of Attorney of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have a good relationship with the staff at Acacia Lodge.
My relative is well cared for and any concerns I have expressed have been dealt with promptly.
On my relative's birthday, I was invited to attend the care home and have lunch with her. It was a lovely experience, made more special as the
staff had made sure my relative's Christmas tablecloth was in place on our table.
She recently had her vision tested by a dementia-friendly visiting Optician company. The service was excellent however it did take a long while to arrange, despite being told her name was on a waiting list.
Generally, I am very pleased with the care my relative receives.
Reply from Monika Jankauskaite, Digital Marketing Manager at Acacia Lodge
We sincerely appreciate your positive feedback and the trust you place in the care provided at Acacia Lodge. It's heartening to hear that you have a good relationship with our staff and that your…read more
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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Acacia Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.760 for Acacia Lodge is calculated as follows: ( (243 Excellents x 5) + (65 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 313 Ratings = 4.76
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acacia Lodge is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (3)

Thelma

Thelma Clutson

Job Title: Home Manager

I'm Thelma, and I am the Home Manager here at the beautiful Acacia Lodge! We have one of the biggest homes, but we still have a wonderfully close knit family caring for residents and their families.

Alina

Alina Lazar

Job Title: Deputy Manager Joined: 2011

Alina is a qualified registered nurse with nine years of experience in the care sector. Holding an NVQ Level 5 in Leadership and Management for Adult Care, she has a deep passion for supporting residents and fostering a positive environment.


Alina brings energy, warmth, and a smile to her role, treating the care home as her "second home", and embracing a family-like ethos. She is committed to making a difference every day by prioritising residents' happiness and well-being. Alina’s dedication ensures that joy and positivity are at the heart of the care she provides.

Wendy

Wendy Fricker

Job Title: Lifestyle Lead Joined: 2013

Hi, my name is Wendy!
I began my employment at Acacia Lodge in 2013 in the Housekeeping Department but soon realised that doing activities was something I wanted to try and would enjoy.
When the opportunity arose I applied for the role immediately. My manager has been my mentor and adviser and has encouraged me to keep the momentum going with everything I plan. Thelma nominated me for the Care Home Awards in 2018 and I made it to the final seven. A proud moment!


The best part of my role is bringing joy and laughter and creating special moments with our residents, families and staff. Offering reassurance and a hug to residents when needed is also so important to me. A chat and a cup of tea go a long way to making someone feel wanted or respected.


My role is important because, without the daily stimulation of activity, it is easy to become withdrawn, lethargic and poorly. Using my person-centred care skills I endeavour to make sure that everything is an activity, from care to meal times. Activities cover many daily tasks as well as the usual fun things.

Frequently Asked Questions about Acacia Lodge

What types of Care is Acacia Lodge registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Acacia Lodge have?

There are 55 Single Rooms.

What are the Facilities & Services at Acacia Lodge?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Acacia Lodge to the centre of Henley-on-Thames?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acacia Lodge to verify any information. View our terms and conditions. Acacia Lodge has an Enhanced Service - more info.