Acacia Lodge

Quebec Road, Henley-on-Thames RG9 1EY

Acacia Lodge is an elegant, purpose-built care facility offering high-quality nursing, residential and dementia care to older people.

The home is bright and airy with stylish d├ęcor and state-of-the-art facilities throughout. Residents have access to communal areas, spacious bedrooms, a fully-stocked library, hair-salon and an attractive garden.

The team provides an excellent level of care 24-hours a day, so families can rest assured that their loved one is in safe hands. The carers and nurses are fully qualified and receive ongoing professional training to provide high-quality care for each resident.

Families are welcomed to visit their loved ones and are encouraged to become integrated into life at the home as much as possible.

Group: St Cloud Care Ltd

Person in charge: Thelma Clutson (Service Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 55 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Challenging Behaviour • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 55

Rooms with ensuite WC: 55

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Acacia Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Acacia Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Acacia Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 22 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.746 for Acacia Lodge is calculated as follows: ( (290 Excellents x 5) + (87 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 382 Ratings = 4.746

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Acacia Lodge is based on 22 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 22 Reviews ÷ 11 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Acacia Lodge has a Review Score of 9.7 (9.746) from 32 Reviews


Average Ratings

  • Excellent
    27
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Acacia Lodge?

  • Extremely LIKELY
    32
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Acacia Lodge

  • Daughter of Resident/Service User
    13
  • Son of Resident/Service User
    10
  • Resident / Service User
    4
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

My mother loved Acacia Lodge. The care is top class and the staff are so friendly and is in the perfect location for 24-hour access.

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   5 out of 5

Mum loved it here but sadly died recently. The staff have been wonderful and we are so grateful to them for everything they have done. What a wonderful care home.

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   5 out of 5

My mother-in-law loved Acacia Lodge and made many friends. Sadly she passed away recently and the care staff could not have been more helpful to us at a very sad time. I know that my mother-in-law had many happy times there.

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   5 out of 5

Handling the vulnerable and the elderly 24/7 is all about the call of duty. Handling the elderly 24/7 with steadfast patience, attention and affection is above and beyond the call of duty. This is a care home so wonderfully staffed with a kind and skilled team of people that the word care in this organisation should be upgraded to read, 'Acacia Lodge, the MOST CARING of homes'.

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   5 out of 5

Excellent quality of care even when the resident was becoming more difficult.
All staff are very welcoming to all visitors.

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   4.5 out of 5

When visiting my nan at Acacia Lodge I am never made to feel like a visitor, from day one my nan and her visitors became a member of a much larger family. The management and staff here are wonderful. I have never arrived to anything other than a very warm welcome. The staff are well informed, the residents are well cared for and the staff engage with them so very well, it really is like a happy family home. At the end of a visit, I feel content when I close the door behind me as I know my nan is happy, safe and very well cared for. All those involved with Acacia Lodge really are worth their weight in gold, an asset to your company.

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   4.6 out of 5

Very happy to see my mother clearly enjoying her life at Acacia. She is always in a good mood when I pop in and obviously gets on well with the carers.
It's a great relief for my wife and I to know she is in good hands because having looked after mum for several years ourselves we know how challenging it can be.

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   5 out of 5

I am very pleased and impressed with the level of care provided by Acacia Lodge for my mother.
The home is always clean and tidy and her room, spotless.
The people are professional and caring and look after my mother very well.

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has now been in Acacia for just over a year. From the very start she has been comfortable, cheerful and enjoying the food. She is very well cared for, and treated with respect. I drop in frequently, and have never found her poorly dressed, or distressed, or worrying. The staff are attentive, immensely patient and concerned for their residents.

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   4.7 out of 5

Mum has been resident for 4 1/2 years. During that time any concerns that have arisen have been dealt with promptly and appropriately.

Staff are always caring and cheerful and ready to help. There is plenty of entertainment to occupy the residents, nice touches include visits by children from a local school, which my mother much appreciates.

I would be happy to recommend Acacia Lodge to my friends.

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   3.9 out of 5

My father has been much happier since he moved into Acacia Lodge. When he lived at home alone, he was lonely and anxious and struggled to eat. Now he greets me with a beaming smile.

He feels well cared for and has people to talk to, making him much more contented.

He is now eating well and enjoying the company of the very attentive staff. We could not be more pleased with the care that he receives.

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

I think that the most important element that stands out and means more than anything to me is the wonderful attitude and care from the staff.
Their kindness, compassion and sense of humour mean the world to my mother and in turn to me.

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

The staff are nice to me.

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

My mother moved to Acacia Lodge 6 months ago at the age of 90, having never left her hometown 2 hours away. Staff were welcoming and helped her to settle and feel at home. They are kind, polite and make time to chat with her. They treat her with respect and give her as much or as little help as she requires, allowing her to maintain some independence.
Management is efficient, the food excellent and I would not have chosen anywhere else in town.

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   4.7 out of 5

I cannot praise Acacia Lodge enough.
My mother has been a resident for over 2 years and has been incredibly happy there. The staff are extremely caring and go out of their way to make all the residents happy, comfortable and entertained. The nursing care is brilliant (when required) and there is close contact with an excellent local GP practice. I would always recommend it to all my friends.

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   5 out of 5

My mum went to Acacia after spending 3 weeks in hospital after a fall and urine infection, she has vascular dementia.

The staff at Acacia have been so supportive over the last year, they are extremely kind, caring and help my mum whilst also maintaining her dignity. I can't thank them enough.
When I am at work I know she is in the very best hands.

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

Helpful, knowledgeable staff. Care level is very high and all staff give the impression of nothing is a nuisance or too much for them to do. No concerns about my mother's welfare while they are looking after her. Sadly care home odour at times.

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   4 out of 5

The staff at Acacia Lodge were professionally competent and as importantly, personally showed incredibly high levels of human kindness and caring. My Dad was with them for the last 6 months of his life. He was very happy at Acacia and it was a great comfort to me that he passed away peacefully in comfortable and private surroundings with personal care from lovely people.

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   4.6 out of 5

I am happier at Acacia Lodge than I have been for a very long time.
I feel I have been getting better since I have arrived.
Every member of staff has been kind to me, they chat to me and are always ready to help.
My room is very comfortable and I enjoy the food.
A particularly enjoyable aspect of life at Acacia Lodge are the many and varied activities provided, and participation is encouraged with great enthusiasm by the activities manager.
I feel part of the family at Acacia Lodge and so do my family.
Thank you, everyone.

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   5 out of 5

Prior to arriving at Acacia Lodge in March 2017, my mum had been a patient in a mental health hopsital for over nine months, suffering from a severe mental health condition and neurological illness. She was still very unwell on discharge from hospital and has been assessed by multiple nursing homes who were unwilling to meet her needs. Clearly there is still a great deal of misunderstanding of mental health, however, this was not the case at Acacia Lodge, who showed care and compassion and wanted to help the whole family.

I am thankful to say that since she has been living at Acacia Lodge, both mum physical and mental health have improved dramatically. She enjoys a quality of life that is very good from the exceptional kindness, love and patience. The manager and clinical lead are fantastic! Thank you.

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   5 out of 5

Throughout the process of hearing the recommendation, viewing the home and discussing mum's needs with the manager, I was impressed with the personal interest taken.
mum appeared to be considered as an individual and her unique needs for comfort, security and care, given tailored attention.
All the staff proved dedicated and conscientious when interacting with Mum and she said she was happy there.

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   4.4 out of 5

Acacia Lodge was the best choice for my mother and became her new home for her remaining years. The staff were amazing - caring, diligent, professional and became her new friends. When her time came, everything was handled with tact and compassion. I cannot thank Acacia Lodge enough for the care they gave my mother and I can fully recommend them for your loved ones.

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   5 out of 5

My mother has dementia, although she keeps saying she is happy and everyone is friendly. She came to Acacia Lodge after spending 7 weeks in hospital where has had deteriorated rapidly, becoming immobile and incontinent. She has only been at Acacia Lodge for 2 and a half months, but can now walk around again on her own, is no longer incontinent and is eating well. This is all down to the brilliant work of the carers and the manager who knows all the residents well. I couldn't be happier.

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   4.7 out of 5

I find the home welcoming, clean and caring for the residents where information is always available.

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   4 out of 5

All the staff are kind and treat my mother well.
I believe she is safe and well cared for.

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   5 out of 5

My mother aged 88 has been a resident at the above home for over a year. From the admission date to now there has not been a moment of worry. The care home provides superb care in every way which gives me and my three brothers complete peace of mind.

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   5 out of 5

My dear friend and neighbour of 93 years old spent her last days in this truly fabulous care home before she sadly passed away just over a week ago. In the month or so she was there I witnessed so much love and professional care for all the patients at Acacia Lodge Henley. The staff there are led by the simply marvellous manager and all are nothing less than angels. The professional nursing care is second to none - the fabulous lady nurse from South Africa (she knows who I mean ! ha ha) was a huge comfort to the family especially in the hours prior to our loved one's passing. Boundless compassion, care and love is what I associate with this wonderful place

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   5 out of 5

My mother had three weeks respite care at Acacia Lodge following hospitalisation for a fall. Staff were great at encouraging her to get back her mobility and provided great advice for when she returned home. In fact, my mother's mobility was better following her stay than it was before she had the fall. They realised that my mother was not ready for a permanent residency and actively encouraged her to get ready for a move home, supported by a live-in carer.

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   4.3 out of 5

Staff are exceptionally accommodating and friendly. They met every need my mum had during her brief stay. Their attention to detail makes a big difference and show real care and patience. I will stay in touch with the home and wouldn't hesitate to us it again in the future. Mum felt safe and secure.

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

My husband, aged 90 was unable to walk, swallow, or speak and paralysed on left side. Only his right arm worked after a massive stroke. He was doubly incontinent and peg fed. The nursing staff and carers all had a sympathetic rapport with him. He could see and understand. They all had a quiet understanding of his situation (difficult moods and pain), spoke softly and he was calmed and comforted. His physical nursing was always gentle and skilled, never impatient. I visited daily and I was struck by the way they all liked one another and worked as a team often in difficult circumstances. He died after 6 months residence with his family present. My son was given a bed during the previous week near him. I cannot speak highly enough of Acacia Lodge and their tender loving care.

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

I required bathing and dressing on first admission as I had a broken arm. I received very good attention and help throughout my stay, I found all the staff friendly and helpful.

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

My mother presented with very challenging behavior and physical needs, having been evicted from her previous care home, despite her complex health needs qualifying for NHS Continuing Care. The nursing staff and the management dealt with these challenges with calm, sensitive clarity. When my mother died the conduct of the home was exemplary and her death was managed with the greatest of care and tenderness. I highly recommend this nursing home.

How likely would you be to recommend Acacia Lodge? Extremely Likely

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Average Rating:   5 out of 5

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