Acacia Lodge

Quebec Road, Henley-on-Thames RG9 1EY
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9.8 113 Reviews
  • Acacia Lodge, Henley-on-Thames
Acacia Lodge is a purpose-built nursing home situated in the picturesque town of Henley-on-Thames in Oxfordshire, offering 55 spacious en-suite rooms with personal showers, a wide range of facilities and 24-hour expert care.

Set in an ideal central location with a beautifully kept garden, Acacia Lodge is one of only two care homes in the UK which has proudly invested in innovative technology called Earlysense.

This market-leading, contact-free healthcare monitoring system provides continuous monitoring of movement and vital signs by simply positioning an advanced sensory pad under the mattress of a resident.

This innovative system not only enables nurses to monitor and collect data and receive instant alerts but has improved response times of the Acacia Lodge care team which ultimately leads to improved care for residents.

Acacia Lodge is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care. The home offers the best care.
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Care Provided by Acacia Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1750

All Fees are subject to a full assessment by the care home

These prices are only a guideline, please contact Acacia Lodge to find out the exact price for your requirements.

Contact Acacia Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Acacia Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Thelma Clutson (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (55)
  • Single Rooms with Ensuite Wet Room (55)

Acacia Lodge Reviews (113)

9.8

Acacia Lodge has a Review Score of 9.8 (9.760) out of 10, based on 27 reviews in the last 2 years.
Over all time Acacia Lodge has 113 reviews.

Overall Experience
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  • 28
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Date Published
  • 113
  • 5
  • 10
  • 27
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Reviewer Connection to Acacia Lodge
  • 45
  • 25
  • 10
  • 7
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  • 4
  • 3
  • 3
  • 2
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  • 1
  • 1
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Total of 113, showing 61-80
Review from Philip S (Son of Resident) published on 9 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at the Acacia Lodge Care Home for over a year until his death on 6th December 2019. Do not judge a book by its cover. Acacia Lodge is outstanding in its level of care for residents. There are other more beautiful care homes in term of buildings, but I very much doubt that any
equals the level of care and professionalism shown by the manager and her staff. My father was probably not the easiest resident, but they showed consistent care and professionalism throughout his 14-month stay. In addition, the manager was extremely helpful in applying for grants to keep the cost down. 100% positive recommendation.
Reply from Tori Blackadder, Marketing Assistant at Acacia Lodge
Thank you for taking the time to review Acacia Lodge. We are so glad to hear that you found our levels of care and professionalism by all staff delivered to a high standard and that we were able to…read more
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Review from Janet D (Daughter of Resident) published on 7 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent his last week in Acacia Lodge, having been completely independent until very recently.
His stay was not in any way pre-planned but from the first telephone conversation with the Manager onwards, the level care and kindness shown to him and me was outstanding.
Every member of staff
we met was friendly and helpful and huge efforts were made to provide the types of food he wanted to eat and to encourage him.
The nursing staff were diligent and caring and at every visit, each member of staff spent as much time with us as we needed, as well as looking after him thoughtfully and respectfully.
I cannot thank the team at Acacia Lodge enough and would recommend them to anyone.
Reply from Tori Blackadder, Marketing Assistant at Acacia Lodge
Thank you very much for taking the time to review Acacia Lodge. We are pleased to hear that the level of kindness and care to your Father and yourself has been to a high standard. We are glad to hear…read more
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Review from L H (Daughter of Resident) published on 2 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are what made Acacia Lodge outstanding. All the staff treated mum like a member of their family, with such support, friendship, respect and this extended to all her family. It does not come across as a business (which we had experienced in previous home) and this made it all so much more bearable.
I was made to feel very welcome and relaxed in a very inviting atmosphere. The manager and her team should be so proud of the service they provide.
Reply from Tori Blackadder, Marketing Assistant at Acacia Lodge
Thank you for taking the time to review Acacia Lodge. We are pleased to hear you find our environment welcoming and friendly, and that our team have been supportive to your Mum and family.
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Review from P S (Partner of Resident) published on 16 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner arrived very weak and inactive, eating only puree. She now eats well, has put on weight and is much more alert. Very comfortable at night - some difficulty in alerting staff when the toilet is required.
Reply from Tori Blackadder, Marketing Assistant at Acacia Lodge
Thank you for taking the time to review Acacia Lodge. We are glad to hear that you feel your partner is comfortable and more alert whilst being at our home.
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Review from M B (Son of Resident) published on 16 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very professional, caring staff. Clean and tidy. Parking poor. Food is very good.
Reply from Tori Blackadder, Marketing Assistant at Acacia Lodge
Thank you for taking the time to review Acacia Lodge. We are pleased to hear you find our facilities clean and tidy and our team have been professional and caring. Thank you for the feedback regarding…read more
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Review from David W (Son of Resident) published on 10 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having visited a number of care/nursing homes around Reading and Henley, we chose Acacia Lodge for my Father initially for a respite period, but now as a permanent resident. We are so grateful to the Home Manager and her nursing team, care staff, activity coordinators, chefs et al, who regularly go
the extra mile to make my Father feel at home. The biggest compliment we could give is that after 85 years, despite my Father's degenerative condition, he is settled, content and safe in the hands of all the Team at Acacia Lodge. Similarly, when we visit we feel welcome and our requests are important and acted upon swiftly and professionally. Thank you so much.
Reply from Tori Blackadder, Marketing Assistant at Acacia Lodge
Thank you for taking the time to review Acacia Lodge. We are pleased to hear that you find our whole team helpful and that your Father feels content and safe at our home.
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Review from F M (Daughter of Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is well cared for and happy at Acacia Lodge. The staff are friendly, welcoming and professional. Mum adores some of the staff and I can tell that she feels comfortable and at ease where she is. Acacia Lodge has a happy atmosphere, there is always someone to go to for help and they have been extremely
supportive to my mum and I. Big thank you, everyone, I appreciate all your work.
Reply from Tori Blackadder, Marketing Assistant at Acacia Lodge
Thank you for taking the time to review Acacia Lodge. We are pleased to hear you find our staff helpful and supportive and that your Mum feels comfortable in our home.
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Review from Elizabeth S (Wife of Resident) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Some of the staff are really excellent and caring and the others are mostly good.
Reply from Tori Blackadder, Marketing Assistant at Acacia Lodge
Thank you for taking the time to leave a review for Acacia Lodge. We appreciate your comments about our team.
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Review from A M (Daughter of Resident) published on 15 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother chose to move to Acacia Lodge many years ago in order to be with her husband, who was too sick to return home from a spell in hospital. At this time, she was very able, when my father passed away she chose to stay at Acacia Lodge where she was very happy and had made many new friends. She
was allowed to bring many items of her furniture to her room, including her pictures, making it into her home. She has continued to be very happy at Acacia Lodge, particularly enjoying the afternoon entertainments and food. The very kind staff have supported her throughout as her dementia progressed. This has been a great relief to her family.
Reply from Tori Blackadder, Marketing Assistant at Acacia Lodge
Thank you for taking the time to review Acacia Lodge. We are pleased to hear that your Mother enjoyed her time at Acacia Lodge and that as a family you felt our dedicated team were supportive to you.
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Review from Grahame R (Son of Resident) published on 5 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Acacia Lodge where my mother spent her final month, had been recommended by several friends as the best nursing home in the area.
We totally agree with this endorsement as the care she received was caring, kind,and thoughtful. The staff were unfailingly cheerful and went out of their way to be as helpful
as possible to all members of the family who visited.
Reply from Tori Blackadder, Marketing Assistant at Acacia Lodge
Thank you for taking the time to review Acacia Lodge. We are pleased to hear that you felt our team went above and beyond to ensure you and your mother were cared for.
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Review from D J (Wife of Resident) published on 24 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was in Acacia Lodge from December 14th 2018 to 4th March 2019. During this time he was cared for with a lot of dignity by the carers.
He was in a lot of pain and under medication for it.
The staff coped with this with a lot of sympathy and dedication.
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Review from Kathleen K (Daughter-in-law of Resident) published on 24 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mother in law was brought here without her approval, she is now always telling us how happy she is in Acacia and how kind the staff are to her, in particular, her nurse who she thinks really looks after her so well.
The management are so welcoming to the families of the residents and that
is so reassuring to us that we can raise any issues we feel we should without being made to feel bad in doing so. I can't praise this home enough!
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Review from A A (Wife of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband received excellent care and attention during his last few months suffering from dementia. He was very ill when admitted after a bout of pneumonia and spent some time being looked after on the nursing floor before transferring to the dementia unit. Acacia Lodge were able to cope with his changing
needs and in particular, his inability to cope with a normal diet and the risk of choking.
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Review from Jonathan A (Son of Resident) published on 1 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
For my late father, Acacia Lodge provided a new home that suited him and he was very happy there. He enjoyed the company of people and Acacia Lodge provided the environment for this. The staff were wonderful; very attentive to his needs, patient, and genuinely interested in him as a person.
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Review from A C (Son of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Acacia Lodge is a small care home. The staff are very friendly and caring. They provide a very welcoming and calm environment for my mother.
The food is always said to be good/excellent and activities varied.
The only thing lacking is outside space/experiences.
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Review from Helen C (Relative of Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to Dad and the whole family during his last weeks with us was outstanding. The staff are amazing. Nothing was too much trouble. They looked after Mum during her visits and we all felt at home.
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Review from Alexander R (Son of Resident) published on 14 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was cared for at Acacia after becoming too elderly and frail to be looked after at home. I found the staff all very kindly whilst at the same time being professional. I would like to thank them for making his final months as comfortable as possible.
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Review from Alison D (Daughter of Resident) published on 31 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents spent the last 18 months of their lives in Acacia Lodge, where they were tenderly looked after. In the later stages of each of their lives they needed nursing care, which was delivered at a high professional standard, but also with loving care. Every member of staff that I met was courteous
and helpful. I cannot praise the level of care highly enough, which was delivered with such a good and understanding nature, even in the most difficult times. All this was especially important to myself and my brother, as we lived a long distance away and needed to feel confident that both parents were well looked after.
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Review from Audrey V (Sister of Resident) published on 29 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
With visiting my sister, I have found her to be very happy and very settled. She feels safe and secure.
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Review from Joan H (Friend of Resident) published on 27 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The entire staff I have met are pleasant, caring, willing, helpful and friendly towards visitors and residents alike.
No voices are raised or have been during the times I have visited. The residents are treated with dignity as we would wish to be treated.
The dining room is welcoming and tables set
out tastefully. The visiting rooms on both floors provide a relaxing environment to meet the other residents or family and friends.
Any small problems seem to be solved or ironed out as soon as they are bought to the notice of the staff - all in all exceedingly satisfactory.
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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Acacia Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.760 for Acacia Lodge is calculated as follows: ( (243 Excellents x 5) + (65 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 313 Ratings = 4.76
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acacia Lodge is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (3)

Thelma

Thelma Clutson

Job Title: Home Manager

I'm Thelma, and I am the Home Manager here at the beautiful Acacia Lodge! We have one of the biggest homes, but we still have a wonderfully close knit family caring for residents and their families.

Alina

Alina Lazar

Job Title: Deputy Manager Joined: 2011

Alina is a qualified registered nurse with nine years of experience in the care sector. Holding an NVQ Level 5 in Leadership and Management for Adult Care, she has a deep passion for supporting residents and fostering a positive environment.


Alina brings energy, warmth, and a smile to her role, treating the care home as her "second home", and embracing a family-like ethos. She is committed to making a difference every day by prioritising residents' happiness and well-being. Alina’s dedication ensures that joy and positivity are at the heart of the care she provides.

Wendy

Wendy Fricker

Job Title: Lifestyle Lead Joined: 2013

Hi, my name is Wendy!
I began my employment at Acacia Lodge in 2013 in the Housekeeping Department but soon realised that doing activities was something I wanted to try and would enjoy.
When the opportunity arose I applied for the role immediately. My manager has been my mentor and adviser and has encouraged me to keep the momentum going with everything I plan. Thelma nominated me for the Care Home Awards in 2018 and I made it to the final seven. A proud moment!


The best part of my role is bringing joy and laughter and creating special moments with our residents, families and staff. Offering reassurance and a hug to residents when needed is also so important to me. A chat and a cup of tea go a long way to making someone feel wanted or respected.


My role is important because, without the daily stimulation of activity, it is easy to become withdrawn, lethargic and poorly. Using my person-centred care skills I endeavour to make sure that everything is an activity, from care to meal times. Activities cover many daily tasks as well as the usual fun things.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acacia Lodge to verify any information. View our terms and conditions. Acacia Lodge has an Enhanced Service - more info.