Acacia Lodge

Quebec Road, Henley-on-Thames RG9 1EY
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9.8 113 Reviews
  • Acacia Lodge, Henley-on-Thames
Acacia Lodge is a purpose-built nursing home situated in the picturesque town of Henley-on-Thames in Oxfordshire, offering 55 spacious en-suite rooms with personal showers, a wide range of facilities and 24-hour expert care.

Set in an ideal central location with a beautifully kept garden, Acacia Lodge is one of only two care homes in the UK which has proudly invested in innovative technology called Earlysense.

This market-leading, contact-free healthcare monitoring system provides continuous monitoring of movement and vital signs by simply positioning an advanced sensory pad under the mattress of a resident.

This innovative system not only enables nurses to monitor and collect data and receive instant alerts but has improved response times of the Acacia Lodge care team which ultimately leads to improved care for residents.

Acacia Lodge is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care. The home offers the best care.
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Care Provided by Acacia Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1750

All Fees are subject to a full assessment by the care home

These prices are only a guideline, please contact Acacia Lodge to find out the exact price for your requirements.

Contact Acacia Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Acacia Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Thelma Clutson (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (55)
  • Single Rooms with Ensuite Wet Room (55)

Acacia Lodge Reviews (113)

9.8

Acacia Lodge has a Review Score of 9.8 (9.760) out of 10, based on 27 reviews in the last 2 years.
Over all time Acacia Lodge has 113 reviews.

Overall Experience
  • 85
  • 28
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Date Published
  • 113
  • 5
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  • 27
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Reviewer Connection to Acacia Lodge
  • 45
  • 25
  • 10
  • 7
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  • 3
  • 2
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  • 1
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Total of 113, showing 81-100
Review from Nick F (Son of Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother remains extremely comfortable at Acacia Lodge. She is well looked after, enjoys the food and also the activities.
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Review from A W (Husband of Resident) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring and compassionate staff sometimes under difficult circumstances. Patients seem comfortable and stimulated in a homely and friendly environment.
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Review from Caroline B (Daughter of Resident) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is a very relaxing environment. The care is excellent but there is no feeling of being institutionalised. The residents can make their own decisions as to when to get up or go to bed and also where to have their meals.
In the good weather, they are encouraged to enjoy the lovely garden and
also go on trips in the minibus to a garden centre etc.
There are lots of interesting activities.
My mum enjoys the musical ones.
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Review from J G (Daughter of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Acacia Lodge has become a place of peace and contentment for my father. I will never be able to convey my gratitude enough to the manager and her entire team for the time, care, consideration and kindness they have given to my father who can be challenging to say the least. The staff are incredibly
tolerant, understanding and supportive. The manager is always at hand and so very kind and helpful.
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Review from J S (Husband of Resident) published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well run, excellent, caring staff.
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Review from Pam H (Daughter of Resident) published on 28 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are friendly and welcoming and kind to my mother. She is well looked after and seems safe and happy in Acacia.
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Review from V T (Daughter of Resident) published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A dedicated team of carers who know the residents and their ways - having taken time and care to assess each individual. Due to this it has enabled me to relax knowing my mother is in good hands.
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Review from A W L (Husband of Resident) published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Facilities and helpful staff, all very good. All the staff are so kind, always smiling and ready to help with anything you ask or need so quickly.
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Review from Beverley L (Daughter of Resident) published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As Mum's condition has progressed, she now requires a lot more one to one care. The staff are very attentive and caring towards both relatives and residents. I would have no hesitation in recommending Acacia to friends etc.
Mum has been at Acacia for nearly eight years and we as a family are very happy
with the way she is looked after and cared for.
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Review from Chris W (Son of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very caring, clean and friendly place for my mother to spend the elder years of her life.
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Review from Nicholas L (Son of Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother loved Acacia Lodge. The care is top class and the staff are so friendly and is in the perfect location for 24-hour access.
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Review from Nicola L (Daughter-in-law of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law loved Acacia Lodge and made many friends. Sadly she passed away recently and the care staff could not have been more helpful to us at a very sad time. I know that my mother-in-law had many happy times there.
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Review from Domonic L (Son of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum loved it here but sadly died recently. The staff have been wonderful and we are so grateful to them for everything they have done. What a wonderful care home.
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Review from Nicholas P (Son of Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Handling the vulnerable and the elderly 24/7 is all about the call of duty. Handling the elderly 24/7 with steadfast patience, attention and affection is above and beyond the call of duty. This is a care home so wonderfully staffed with a kind and skilled team of people that the word care in this organisation
should be upgraded to read, 'Acacia Lodge, the MOST CARING of homes'.
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Review from Ros J (Daughter of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent quality of care even when the resident was becoming more difficult.
All staff are very welcoming to all visitors.
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Review from A W (Son of Resident) published on 2 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy to see my mother clearly enjoying her life at Acacia. She is always in a good mood when I pop in and obviously gets on well with the carers.
It's a great relief for my wife and I to know she is in good hands because having looked after mum for several years ourselves we know how challenging
it can be.
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Review from C T (Daughter of Resident) published on 5 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been resident for 4 1/2 years. During that time any concerns that have arisen have been dealt with promptly and appropriately.


Staff are always caring and cheerful and ready to help. There is plenty of entertainment to occupy the residents, nice touches include visits by children from a

local school, which my mother much appreciates.


I would be happy to recommend Acacia Lodge to my friends.

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Review from Alexandra P (Daughter of Resident) published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think that the most important element that stands out and means more than anything to me is the wonderful attitude and care from the staff.
Their kindness, compassion and sense of humour mean the world to my mother and in turn to me.
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Review from Christine S (Resident) assisted by family/friend published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are nice to me.
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Review from Sue B (Daughter of Resident) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved to Acacia Lodge 6 months ago at the age of 90, having never left her hometown 2 hours away. Staff were welcoming and helped her to settle and feel at home. They are kind, polite and make time to chat with her. They treat her with respect and give her as much or as little help as she
requires, allowing her to maintain some independence.
Management is efficient, the food excellent and I would not have chosen anywhere else in town.
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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Acacia Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.760 for Acacia Lodge is calculated as follows: ( (243 Excellents x 5) + (65 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 313 Ratings = 4.76
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acacia Lodge is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (3)

Thelma

Thelma Clutson

Job Title: Home Manager

I'm Thelma, and I am the Home Manager here at the beautiful Acacia Lodge! We have one of the biggest homes, but we still have a wonderfully close knit family caring for residents and their families.

Alina

Alina Lazar

Job Title: Deputy Manager Joined: 2011

Alina is a qualified registered nurse with nine years of experience in the care sector. Holding an NVQ Level 5 in Leadership and Management for Adult Care, she has a deep passion for supporting residents and fostering a positive environment.


Alina brings energy, warmth, and a smile to her role, treating the care home as her "second home", and embracing a family-like ethos. She is committed to making a difference every day by prioritising residents' happiness and well-being. Alina’s dedication ensures that joy and positivity are at the heart of the care she provides.

Wendy

Wendy Fricker

Job Title: Lifestyle Lead Joined: 2013

Hi, my name is Wendy!
I began my employment at Acacia Lodge in 2013 in the Housekeeping Department but soon realised that doing activities was something I wanted to try and would enjoy.
When the opportunity arose I applied for the role immediately. My manager has been my mentor and adviser and has encouraged me to keep the momentum going with everything I plan. Thelma nominated me for the Care Home Awards in 2018 and I made it to the final seven. A proud moment!


The best part of my role is bringing joy and laughter and creating special moments with our residents, families and staff. Offering reassurance and a hug to residents when needed is also so important to me. A chat and a cup of tea go a long way to making someone feel wanted or respected.


My role is important because, without the daily stimulation of activity, it is easy to become withdrawn, lethargic and poorly. Using my person-centred care skills I endeavour to make sure that everything is an activity, from care to meal times. Activities cover many daily tasks as well as the usual fun things.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acacia Lodge to verify any information. View our terms and conditions. Acacia Lodge has an Enhanced Service - more info.