Acacia Lodge

Quebec Road, Henley-on-Thames RG9 1EY
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9.6 116 Reviews
  • Acacia Lodge, Henley-on-Thames
Situated in the picturesque town of Henley-on-Thames, Acacia Lodge provides resident-led residential, nursing and dementia care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the purpose-built Oxfordshire care home can enjoy quality facilities including a Vintage Pub, hair salon, library and luxurious lounges. Each bedroom is tastefully decorated and has an en-suite bathroom. Outside there is a beautifully kept garden, ideal for socialising with loved ones.

The experienced and well-trained team at Acacia Lodge create a caring and supportive community for residents. There is always something to look forward to with a schedule of regular activities and outings in the home’s minibus.
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Care Provided by Acacia Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1850
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Acacia Lodge for full pricing details and T&Cs.

Contact Acacia Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Acacia Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Thelma Clutson (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (55)
  • Single Rooms with Ensuite Wet Room (55)

Acacia Lodge Reviews (116)

9.6

Acacia Lodge has a Review Score of 9.6 (9.623) out of 10, based on 14 reviews in the last 2 years.
Over all time Acacia Lodge has 116 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Acacia Lodge
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Total of 116, showing 81-100
Review from Alison D (Daughter of Resident) published on 31 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents spent the last 18 months of their lives in Acacia Lodge, where they were tenderly looked after. In the later stages of each of their lives they needed nursing care, which was delivered at a high professional standard, but also with loving care. Every member of staff that I met was courteous
and helpful. I cannot praise the level of care highly enough, which was delivered with such a good and understanding nature, even in the most difficult times. All this was especially important to myself and my brother, as we lived a long distance away and needed to feel confident that both parents were well looked after.
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Review from Audrey V (Sister of Resident) published on 29 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
With visiting my sister, I have found her to be very happy and very settled. She feels safe and secure.
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Review from Joan H (Friend of Resident) published on 27 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The entire staff I have met are pleasant, caring, willing, helpful and friendly towards visitors and residents alike.
No voices are raised or have been during the times I have visited. The residents are treated with dignity as we would wish to be treated.
The dining room is welcoming and tables set
out tastefully. The visiting rooms on both floors provide a relaxing environment to meet the other residents or family and friends.
Any small problems seem to be solved or ironed out as soon as they are bought to the notice of the staff - all in all exceedingly satisfactory.
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Review from Nick F (Son of Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother remains extremely comfortable at Acacia Lodge. She is well looked after, enjoys the food and also the activities.
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Review from A W (Husband of Resident) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring and compassionate staff sometimes under difficult circumstances. Patients seem comfortable and stimulated in a homely and friendly environment.
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Review from Caroline B (Daughter of Resident) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is a very relaxing environment. The care is excellent but there is no feeling of being institutionalised. The residents can make their own decisions as to when to get up or go to bed and also where to have their meals.
In the good weather, they are encouraged to enjoy the lovely garden and
also go on trips in the minibus to a garden centre etc.
There are lots of interesting activities.
My mum enjoys the musical ones.
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Review from J G (Daughter of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Acacia Lodge has become a place of peace and contentment for my father. I will never be able to convey my gratitude enough to the manager and her entire team for the time, care, consideration and kindness they have given to my father who can be challenging to say the least. The staff are incredibly
tolerant, understanding and supportive. The manager is always at hand and so very kind and helpful.
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Review from J S (Husband of Resident) published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well run, excellent, caring staff.
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Review from Pam H (Daughter of Resident) published on 28 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are friendly and welcoming and kind to my mother. She is well looked after and seems safe and happy in Acacia.
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Review from V T (Daughter of Resident) published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A dedicated team of carers who know the residents and their ways - having taken time and care to assess each individual. Due to this it has enabled me to relax knowing my mother is in good hands.
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Review from A W L (Husband of Resident) published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Facilities and helpful staff, all very good. All the staff are so kind, always smiling and ready to help with anything you ask or need so quickly.
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Review from Beverley L (Daughter of Resident) published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As Mum's condition has progressed, she now requires a lot more one to one care. The staff are very attentive and caring towards both relatives and residents. I would have no hesitation in recommending Acacia to friends etc.
Mum has been at Acacia for nearly eight years and we as a family are very happy
with the way she is looked after and cared for.
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Review from Chris W (Son of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very caring, clean and friendly place for my mother to spend the elder years of her life.
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Review from Nicholas L (Son of Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother loved Acacia Lodge. The care is top class and the staff are so friendly and is in the perfect location for 24-hour access.
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Review from Nicola L (Daughter-in-law of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law loved Acacia Lodge and made many friends. Sadly she passed away recently and the care staff could not have been more helpful to us at a very sad time. I know that my mother-in-law had many happy times there.
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Review from Domonic L (Son of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum loved it here but sadly died recently. The staff have been wonderful and we are so grateful to them for everything they have done. What a wonderful care home.
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Review from Nicholas P (Son of Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Handling the vulnerable and the elderly 24/7 is all about the call of duty. Handling the elderly 24/7 with steadfast patience, attention and affection is above and beyond the call of duty. This is a care home so wonderfully staffed with a kind and skilled team of people that the word care in this organisation
should be upgraded to read, 'Acacia Lodge, the MOST CARING of homes'.
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Review from Ros J (Daughter of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent quality of care even when the resident was becoming more difficult.
All staff are very welcoming to all visitors.
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Review from A W (Son of Resident) published on 2 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy to see my mother clearly enjoying her life at Acacia. She is always in a good mood when I pop in and obviously gets on well with the carers.
It's a great relief for my wife and I to know she is in good hands because having looked after mum for several years ourselves we know how challenging
it can be.
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Review from C T (Daughter of Resident) published on 5 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been resident for 4 1/2 years. During that time any concerns that have arisen have been dealt with promptly and appropriately.


Staff are always caring and cheerful and ready to help. There is plenty of entertainment to occupy the residents, nice touches include visits by children from a

local school, which my mother much appreciates.


I would be happy to recommend Acacia Lodge to my friends.

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Current Review Score: 9.6 (9.623)

Overview of Review Score

The Review Score of 9.6 (9.623) out of 10 for Acacia Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.773 for Acacia Lodge is calculated as follows: ( (130 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 163 Ratings = 4.773
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Acacia Lodge is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (117)

Meet the Team (1)

Thelma

Thelma Clutson

Job Title: Home Manager Joined: 2015

In 2015, I became the Registered Manager at Acacia Lodge, and it has been a fulfilling journey ever since.


I love heading up our dedicated team, where each member goes above and beyond daily to deliver outstanding care to our residents. The camaraderie among the staff is truly inspiring, and we work collaboratively to ensure that every resident feels valued and cared for.


The best part of my role is witnessing the joy on our residents’ faces as they engage in activities and enjoy their daily lives. It’s heartwarming to see them smile and feel a sense of belonging in our community. Being part of their lives and the Acacia Lodge family is incredibly rewarding.


Every day presents new opportunities to make a difference, whether through a kind word, a shared laugh, or providing support during challenging moments. I take great pride in fostering an environment where residents feel at home and cherished, and I am grateful to be part of a team that truly cares about making a positive impact.

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