Silversprings

Tenpenny Hill, Thorrington, Colchester CO7 8JG
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9.9 155 Reviews
  • Silversprings, Colchester
Silversprings care home in Thorrington, Essex, is encompassed by stunning landscaped gardens. The kind and compassionate team at the home delivers personalised care services, including residential, nursing, dementia and short-term respite care, offering peace of mind for today and the future.

Step inside Silversprings and you’ll be drawn in by its individual furnishings, décor and style. The ground floor lounge is a large, light-filled area - the perfect place to relax and unwind. The bedrooms at Silversprings are beautifully furnished and offer en-suite wet rooms. Keen gardeners will love the fact that ground floor rooms have their own patio doors and direct access to the gardens.
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Care Provided by Silversprings

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1525
  • Self-Funded Residential Dementia Care: from £1620
  • Self-Funded Nursing Care: from £1790
  • RESPITE Self-Funded Residential Care: from £1735
  • RESPITE Self-Funded Residential Dementia Care: from £1830
  • RESPITE Self-Funded Nursing Care: from £2000

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Silversprings to find out the exact price for your requirements.

Contact Silversprings to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Silversprings to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Joanne Rix (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Parking

  • Parking on-site

Silversprings Reviews (155)

9.9

Silversprings has a Review Score of 9.9 (9.884) out of 10, based on 40 reviews in the last 2 years.
Over all time Silversprings has 155 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Silversprings
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Total of 155, showing 21-40
Review from Tracy L (Daughter of Resident) published on 15 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Silversprings are fantastic. Our Mum has settled in well and we are happy that she is well looked after and safe.
We feel welcome as a family when we visit and everyone is friendly.
I would recommend this lovely home to other families.
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Review from M M (Daughter of Resident) published on 11 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I moved Mum to Silver Springs following two weeks of respite at another local home. In these two weeks, Mum had become a shell of her former self with no outside stimulation to help manage her dementia.
After only three weeks here I can't help but feel so happy to see Mum content, eating well, and
being social and the change was like day and night.
The staff from management down are resident focused and as a guest I'm always made to feel welcome, it's like visiting Mum at home!
Reply from Lisa Sadler, Reviews Team at SilverspringsThank you very much for taking the time to leave us feedback about your experience. We are so pleased that you are happy with the care Mum is receiving; it is a pleasure to have her here with us. She has a wonderful sense of humour, is active and involved, and is already part of the Silversprings family, as are you.
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Review from Angela B (Wife of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My ex-husband has only been at Silversprings Care Home for about 3 weeks. They have made him feel so welcome and included and he feels really safe. It was his birthday this weekend and at very short notice the staff sorted out a room to host a large gathering, they even decorated the room with balloons
and made a huge birthday cake for him. All of the staff went above and beyond to make his day so special....even a personalised card. Myself and my daughter can't thank them enough for everything they have done for us in such a short space of time. Thank you Silversprings Care Home.
Reply from Fiona Madder, Reviews Team at SilverspringsThank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team
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Review from Helen D (Sister-in-law of Resident) published on 14 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister-in-law was welcomed to Silversprings earlier this year. She has always been treated with respect and as an individual. It gives me peace of mind to know she has this care all day, every day. My thanks to the management and committed staff.
Reply from Lisa O Sullivan, Reviews Team at SilverspringsThank you very much for taking the time to leave us feedback about your experience here at Silversprings. All our residents are treated as the individuals they are, and we appreciate your sister-in-law. We are pleased that her being here allows you to have peace of mind that she is looked after.
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Review from Richard C (Husband of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife passed away at the end of July from Alzheimer's, after spending 17 months in Silversprings where she received the best care possible. My family & I have nothing but praise for the care & consideration shown to my wife & ourselves, the staff became our extended family, and we miss them as much
as our loved ones. My wife was made to feel very welcome in her new home & settled in well owing to the professionalism of care given.
Reply from Lisa O Sullivan, Reviews Team at SilverspringsThank you very much for taking the time to leave us feedback about your experience, it means so much. We miss you all - but you know where we are and you are always welcome. The door is open at all times for family.
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Review from Susan P (Wife of Resident) published on 11 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For our family, Silversprings has been a life-saving experience. We were thrown into a devastating situation with my husband being discharged from the hospital for palliative care after an unexpected illness. Within days of arriving at Silversprings, his condition started to improve dramatically. The
standard of kindness and care he received from the very first day has undoubtedly been a major contributor to his recovery. The facilities are excellent and everywhere is spotlessly clean. The chef and kitchen staff have gone out of their way to accommodate his dietary needs and satisfy his taste buds. Management and all staff are so kind and supportive to the whole family. We will be forever in their debt. Thank you Silersprings. You are all amazing people in such a beautiful place.
Reply from Lisa OSullivan, Reviews Team at SilverspringsThank you very much for taking the time to leave us feedback about your experience and for your kind words, it really does mean a lot. We are so happy that we can help; you and your family are part of our Silversprings family.
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Review from Heidi G (Daughter of Resident) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my Dad first came to Silver Springs I was hesitant due to their rating, however, within a few hours of being there I completely changed my view. The home is immaculately kept and the staff are friendly and engaging and soon became like family. Every day there is an activity, my dad was always encouraged
to join in downstairs or taken out for a trip. The consciously designed garden became 'our place' where we would sit and talk and peacefully admire the gorgeous flowers or look at the bunnies when talking became too difficult for my Dad. When my Dad was in hospital, he was refused to even get out of his bed. Silver Springs was the opposite and I truly believe this added to his quality of life. If you are reading this and have been concerned about the rating, please visit Silver Springs, have a cup of tea, sit in the garden, observe the interaction with residents and THEN make your judgement. Thank you Silver Springs.
Reply from Lisa O Sullivan, Reviews Team at SilverspringsAt Silversprings, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and we are so grateful for your feedback. You and Mum will always be part of the Silversprings family.
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Review from Laurence G (Son of Resident) published on 6 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Now retired, I worked in the acute medical profession as a consultant for many years and have had contact with many care homes and residential facilities over the years. When my Mother required help and support I was delighted to find Silversprings and incredibly grateful that they were able to take
her in as a resident. She has really blossomed under their care, physically, mentally, and emotionally. The attention that the staff pay to the residents is fantastic, the activities are numerous and imaginative, and the facilities are clean and high quality. I cannot recommend this facility enough, both as a relative and as a medic.
Reply from Lisa O Sullivan, Reviews Team at SilverspringsWhat a lovely review. We thank you for your kind words and we love having Mum here with us.
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Review from T S (Daughter of Resident) published on 19 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father took up residence for end-of-life care. We could not fault the home or the staff. We were there every day for six weeks, and an overnight stay was also facilitated. My father was treated with respect and dignity. The staff were knowledgeable and cared just as much for our welfare. They always
made themselves available to talk us through any questions we had. We were always welcomed and kept immediately updated on my dad's condition. No request was too much. We all felt safe and cared for. We were overwhelmed by the kindness, caring and compassion demonstrated by all. The home was very clean, the food was freshly cooked and nutritious. I could not fault the cleanliness of both the home and the surrounding grounds. They truly made an extremely difficult time for the family easier to bear. Even when my dad passed and left the premises the staff lined the exit route which was most humbling. We experienced first-class treatment and my dad personally received exceptional care.
Reply from Lisa OSullivan, Reviews Team at SilverspringsThank you so much for leaving us such a lovely review, it really does mean a lot to us. We are so happy we could look after Dad and you as a family.
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Review from S B (Daughter of Resident) published on 11 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the level of care, the staff are approachable and friendly. Lots of activities are available for residents and use of the well-maintained and beautiful grounds. Mum enjoys her meals which are nutritious and well presented.
Reply from Lisa OSullivan, Reviews Team at SilverspringsThank you for your kind words. We love having feedback and I will pass your review to the staff.
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Review from Joan H (Daughter of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Always welcoming. Family-friendly and encouraged to bring in as many family members as you would have at home.
Lots to do. Lots to see.
Menu good and varied. Off menu choices are available too.
Home clean, warm and Bright. The garden now we can get out there is amazing and well-tended.
My mum
is happy there.
Thank you to all Silversprings staff.
Reply from Lisa O'Sullivan, Reviews Team at SilverspringsHi Joan, thank you for your lovely feedback - it is very much appreciated. We are so happy Mum is here.
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Review from Margaret C (Resident) published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care and attention most of the time.
Staff friendly and welcoming.
Impressed by continuous efforts to make residents occupied if they wished.
Sometimes too much food, but food was very good. I have diabetes 2. For me, breakfast was very late (I am an early bird) and I was able to arrange
to have a much earlier cup of tea, on most days. Manager interacts with residents and always has time to listen to what they have to say. So does the lady responsible for entertainment.
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Review from Simon P (Son of Resident) published on 21 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Celebrated Mum's Birthday with an afternoon tea at the home. The tea was superb, with smoked salmon and cheese sandwiches Mum's favourites, scones cheese and fruit and a Victoria sponge birthday cake, all delicious.
Our thanks to all the staff who contributed to making the event a memorable one.
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Review from Robert O (Son of Resident) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad continues to receive wonderful care here and the staff are always attentive and helpful. I think special note for the food and also the fabulous gardens tendered to by the gardener. It's lovely to have the garden to sit down and take in this fantastic weather. Thank you all.
Reply from Lisa O'Sullivan, Reviews Team at SilverspringsHi Robert, thank you very much for taking the time to leave us feedback about your experience. It is a pleasure to look after Dad and we know how much he loves the outdoors - we are very lucky with the garden space and so glad you enjoy it.
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Review from Sharon B (Daughter of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad moved to Siversprings in January 2024, after a period of poor mobility and ill health. The care he received from the whole team was exemplary. Everyone was cheerful, kind and caring and he enjoyed a chat and a joke with everyone. Sadly, he succumbed to a pre-existing medical condition and died
in February. The care team were kind and supportive of my family and did everything they could to help us at this difficult time. Thank you, everyone at Silversprings for making Dad's last weeks so happy. He couldn't have received better care.
Reply from Reviews Team, Reviews Team at SilverspringsThank you very much for taking the time to leave us feedback about your experience here at Silversprings. It was our honour to look after your Dad - he was such a lovely man. We are glad that the time he did spend with us was a happy time. Please do visit at any point if you would like a coffee and a chat, we are always here.
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Review from Jeanette D (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been a resident since May 2023 (respite initially but smoothly transferred to permanent) due to having had multiple falls at home and requiring care after hospital admissions. He was also subsequently diagnosed with Alzheimer's Disease, so we recognised that he would need some specialist
dementia care. The manager and customer relations manager have been a wonderful support in listening to what we had been through as a family and then in settling Dad in. They have continued to ensure that he is getting the appropriate care and made adjustments so that he can participate in the many activities they offer. He has been encouraged to move around safely with a walking frame and takes part in seated exercises so has improved his strength, which all contributes to a better quality of life, more than he would have had at home. I do not live close so it is difficult to visit frequently but it gives me great peace of mind to know that he is being looked after so well.
Reply from Lisa O'Sullivan, Reviews Team at SilverspringsThank you for your lovely words, they mean so much. Dad has been a wonderful addition to our Silversprings family and we love spending time with him and doing our activities and exercises.
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Review from Linda D (Wife of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband ended his life here after being discharged from hospital for palliative care. He had previously had respite care in September 2023 and had thoroughly enjoyed his “holiday” at Silversprings. The nursing care and attention for both of us was incredible. His time here was however very short
but I am sure it was the relief of feeling so relaxed and cared for that made his final hours so comfortable. It is an incredibly well-managed home led by the home manager and the customer relations manager whose management style inspires those who work for them to care for residents as they would their own family. I will always be thankful that my husband was there for his very peaceful death after a very traumatic hospital stay.
Reply from Lisa O'Sullivan, Reviews Team at SilverspringsHi, Your lovely review is so touching. It was our honor to look after your husband for his respite stay and for the end stages. He was a lovely and kind man. We will always think fondly of him. Our favorite memory will be him joining in the sports day we held at the home. Please do still pop in to see us, you became part of the family too.
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Review from Ian M (Nephew of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Siversprings was the care home for my aunt, who spent just over 12 months in their care. The staff were very welcoming and friendly and provided a high level of care for my aunt. Whilst she was confined to bed, they made sure she was included in daily life as far as possible and took time out to provide
her with company.
The facilities are very clean and well-maintained, and the staff are caring and considerate.
They made the whole process from viewing to admission as easy as possible.
Regular updates on my aunt's health were received, and they were happy to answer any questions at any time.
I am happy to recommend their services to anybody who requires care home support.
Reply from Lisa O'Sullivan, Reviews Team at SilverspringsWe are so appreciative that you have left us such a wonderful review. We miss your aunt greatly for her sense of humour and love of chocolate! Please do still visit if you are back in the area, it would be lovely to see you for a cuppa.
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Review from V J (Daughter of Resident) published on 28 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was transferred to Silverspring's for end-of-life care. At the time of his arrival, he was worried, frightened, apprehensive, and in a low mood. From the very first day, he was greeted as a loved family member. He was treated with compassion, empathy and respect. The staff went out of their
way to make his final weeks as comfortable and as worry-free as possible. I will forever be grateful to the manager and her team for the care and love that was shown to my father and our entire family at that awful time.
Reply from Lisa O'Sullivan, Reviews Team at SilverspringsWhat a lovely and heartwarming review, thank you. We are touched by your kind words and we are so happy that you were pleased with the standard of care your Dad received. We remember Dad fondly each time we see the fish tank, we are still so grateful for his kindness. Please still do pop in to see us for a cuppa.
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Review from Simon J (Son-in-law of Resident) published on 28 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law was a resident for 8 months for end-of-life care. In that time he was treated with great care and respect. I was especially touched that one of the maintenance team used to take the time and trouble to drop in for a chat to help keep his spirits up. He didn't have to do that. I was
so impressed by his kindness and the culture of the entire home which encouraged that sort of thoughtfulness.
Reply from Lisa O'Sullivan, Reviews Team at SilverspringsWe are so grateful for you spending the time to leave this touching review. It is lovely that you have spoke about the culture that we imbed in the home - we treat all the residents with the kindness and respect that we would want to receive. Your father in law is greatly missed. Please do still come and visit, it would be lovely to see you.
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Current Review Score: 9.9 (9.884)

Overview of Review Score

The Review Score of 9.9 (9.884) out of 10 for Silversprings is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.884 for Silversprings is calculated as follows: ( (424 Excellents x 5) + (43 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 473 Ratings = 4.884
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Silversprings is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2019

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (101)

Meet the Team (1)

Joanne

Joanne Rix

Job Title: Home Manager Joined: 2020

I first qualified as a nurse back in 1987 and completed further training in 1992. I then worked in both health and social care, working with adults with learning disabilities, and mental health needs, and also as a manager of two other care homes in Suffolk. I joined Silversprings in 2020 after seeing from the Care UK website how beautiful the home is.


I believe it’s important for the home manager to be approachable, caring, and open with both their team, the families, and also and most importantly the residents that live in the home.


My favourite part of my job is knowing that no one day is the same. I love spending time with the residents and also seeing how the staff engage with them, hearing their stories from their youth and their words of wisdom to the younger generation.


Outside of work spending time with my family is my big love, I have three grown-up children, and a beautiful granddaughter who stays regularly. I also enjoy walking my Labrador, Max, in the countryside around my home. A glass of rosé wine is my favourite tipple after a long day.

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