Silversprings

Tenpenny Hill, Thorrington, Colchester CO7 8JG
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9.9 149 Reviews
  • Silversprings, Colchester
Silversprings care home in Thorrington, Essex, is encompassed by stunning landscaped gardens. The kind and compassionate team at the home delivers personalised care services, including residential, nursing, dementia and short-term respite care, offering peace of mind for today and the future.

Step inside Silversprings and you’ll be drawn in by its individual furnishings, décor and style. The ground floor lounge is a large, light-filled area - the perfect place to relax and unwind. The bedrooms at Silversprings are beautifully furnished and offer en-suite wet rooms. Keen gardeners will love the fact that ground floor rooms have their own patio doors and direct access to the gardens.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1392
  • Self-Funded Residential Dementia Care: from £1482
  • Self-Funded Nursing Care: from £1632
  • RESPITE Self-Funded Residential Care: from £1602
  • RESPITE Self-Funded Residential Dementia Care: from £1692
  • RESPITE Self-Funded Nursing Care: from £1842

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Silversprings to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Joanne Rix (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Assessment of needs
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Parking

  • Parking on-site

Silversprings Reviews (149)

9.9

Silversprings has a Review Score of 9.9 (9.884) out of 10, based on 37 reviews in the last 2 years.
Over all time Silversprings has 149 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Silversprings
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Total of 149, showing 21-40
Review from D R (Husband of Resident) published on 2 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always courteous and helpful with any problem.
The residents are well cared for and looked after.
The food is tip top with daily different choices for both main course and dessert.
Various types of activities and entertainment throughout the week.
Beautiful grounds and modern comfortable
styling.
Duck pond with recently hatched ducklings in the pond and pet rabbits in the garden.
There are often day trips out to local places of interest to the residents in the minibus.
Reply from Lisa OSullivan, Reviews Team at Silversprings

Thank you very much for taking the time to leave us feedback about your experience.At Silversprings Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from T S (Daughter of Resident) published on 19 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father took up residence for end-of-life care. We could not fault the home or the staff. We were there every day for six weeks, and an overnight stay was also facilitated. My father was treated with respect and dignity. The staff were knowledgeable and cared just as much for our welfare. They always
made themselves available to talk us through any questions we had. We were always welcomed and kept immediately updated on my dad's condition. No request was too much. We all felt safe and cared for. We were overwhelmed by the kindness, caring and compassion demonstrated by all. The home was very clean, the food was freshly cooked and nutritious. I could not fault the cleanliness of both the home and the surrounding grounds. They truly made an extremely difficult time for the family easier to bear. Even when my dad passed and left the premises the staff lined the exit route which was most humbling. We experienced first-class treatment and my dad personally received exceptional care.
Reply from Lisa OSullivan, Reviews Team at Silversprings

Thank you so much for leaving us such a lovely review, it really does mean a lot to us. We are so happy we could look after Dad and you as a family.

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Review from S B (Daughter of Resident) published on 11 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the level of care, the staff are approachable and friendly. Lots of activities are available for residents and use of the well-maintained and beautiful grounds. Mum enjoys her meals which are nutritious and well presented.
Reply from Lisa OSullivan, Reviews Team at Silversprings

Thank you for your kind words. We love having feedback and I will pass your review to the staff.

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Review from Joan H (Daughter of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Always welcoming. Family-friendly and encouraged to bring in as many family members as you would have at home.
Lots to do. Lots to see.
Menu good and varied. Off menu choices are available too.
Home clean, warm and Bright. The garden now we can get out there is amazing and well-tended.
My mum
is happy there.
Thank you to all Silversprings staff.
Reply from Lisa O'Sullivan, Reviews Team at Silversprings

Hi Joan, thank you for your lovely feedback - it is very much appreciated. We are so happy Mum is here.

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Review from Margaret C (Resident) published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care and attention most of the time.
Staff friendly and welcoming.
Impressed by continuous efforts to make residents occupied if they wished.
Sometimes too much food, but food was very good. I have diabetes 2. For me, breakfast was very late (I am an early bird) and I was able to arrange
to have a much earlier cup of tea, on most days. Manager interacts with residents and always has time to listen to what they have to say. So does the lady responsible for entertainment.
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Review from Simon P (Son of Resident) published on 21 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Celebrated Mum's Birthday with an afternoon tea at the home. The tea was superb, with smoked salmon and cheese sandwiches Mum's favourites, scones cheese and fruit and a Victoria sponge birthday cake, all delicious.
Our thanks to all the staff who contributed to making the event a memorable one.
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Review from Robert O (Son of Resident) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad continues to receive wonderful care here and the staff are always attentive and helpful. I think special note for the food and also the fabulous gardens tendered to by the gardener. It's lovely to have the garden to sit down and take in this fantastic weather. Thank you all.
Reply from Lisa O'Sullivan, Reviews Team at Silversprings

Hi Robert, thank you very much for taking the time to leave us feedback about your experience. It is a pleasure to look after Dad and we know how much he loves the outdoors - we are very lucky with the garden space and so glad you enjoy it.

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Review from Sharon B (Daughter of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad moved to Siversprings in January 2024, after a period of poor mobility and ill health. The care he received from the whole team was exemplary. Everyone was cheerful, kind and caring and he enjoyed a chat and a joke with everyone. Sadly, he succumbed to a pre-existing medical condition and died
in February. The care team were kind and supportive of my family and did everything they could to help us at this difficult time. Thank you, everyone at Silversprings for making Dad's last weeks so happy. He couldn't have received better care.
Reply from Reviews Team, Reviews Team at Silversprings

Thank you very much for taking the time to leave us feedback about your experience here at Silversprings. It was our honour to look after your Dad - he was such a lovely man. We are glad that the time he did spend with us was a happy time. Please do visit at any point if you would like a coffee and a chat, we are always here.

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Review from Jeanette D (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been a resident since May 2023 (respite initially but smoothly transferred to permanent) due to having had multiple falls at home and requiring care after hospital admissions. He was also subsequently diagnosed with Alzheimer's Disease, so we recognised that he would need some specialist
dementia care. The manager and customer relations manager have been a wonderful support in listening to what we had been through as a family and then in settling Dad in. They have continued to ensure that he is getting the appropriate care and made adjustments so that he can participate in the many activities they offer. He has been encouraged to move around safely with a walking frame and takes part in seated exercises so has improved his strength, which all contributes to a better quality of life, more than he would have had at home. I do not live close so it is difficult to visit frequently but it gives me great peace of mind to know that he is being looked after so well.
Reply from Lisa O'Sullivan, Reviews Team at Silversprings

Thank you for your lovely words, they mean so much. Dad has been a wonderful addition to our Silversprings family and we love spending time with him and doing our activities and exercises.

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Review from Linda D (Wife of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband ended his life here after being discharged from hospital for palliative care. He had previously had respite care in September 2023 and had thoroughly enjoyed his “holiday” at Silversprings. The nursing care and attention for both of us was incredible. His time here was however very short
but I am sure it was the relief of feeling so relaxed and cared for that made his final hours so comfortable. It is an incredibly well-managed home led by the home manager and the customer relations manager whose management style inspires those who work for them to care for residents as they would their own family. I will always be thankful that my husband was there for his very peaceful death after a very traumatic hospital stay.
Reply from Lisa O'Sullivan, Reviews Team at Silversprings

Hi, Your lovely review is so touching. It was our honor to look after your husband for his respite stay and for the end stages. He was a lovely and kind man. We will always think fondly of him. Our favorite memory will be him joining in the sports day we held at the home. Please do still pop in to see us, you became part of the family too.

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Review from Ian M (Nephew of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Siversprings was the care home for my aunt, who spent just over 12 months in their care. The staff were very welcoming and friendly and provided a high level of care for my aunt. Whilst she was confined to bed, they made sure she was included in daily life as far as possible and took time out to provide
her with company.
The facilities are very clean and well-maintained, and the staff are caring and considerate.
They made the whole process from viewing to admission as easy as possible.
Regular updates on my aunt's health were received, and they were happy to answer any questions at any time.
I am happy to recommend their services to anybody who requires care home support.
Reply from Lisa O'Sullivan, Reviews Team at Silversprings

We are so appreciative that you have left us such a wonderful review. We miss your aunt greatly for her sense of humour and love of chocolate! Please do still visit if you are back in the area, it would be lovely to see you for a cuppa.

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Review from V J (Daughter of Resident) published on 28 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was transferred to Silverspring's for end-of-life care. At the time of his arrival, he was worried, frightened, apprehensive, and in a low mood. From the very first day, he was greeted as a loved family member. He was treated with compassion, empathy and respect. The staff went out of their
way to make his final weeks as comfortable and as worry-free as possible. I will forever be grateful to the manager and her team for the care and love that was shown to my father and our entire family at that awful time.
Reply from Lisa O'Sullivan, Reviews Team at Silversprings

What a lovely and heartwarming review, thank you. We are touched by your kind words and we are so happy that you were pleased with the standard of care your Dad received. We remember Dad fondly each time we see the fish tank, we are still so grateful for his kindness. Please still do pop in to see us for a cuppa.

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Review from Simon J (Son-in-law of Resident) published on 28 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law was a resident for 8 months for end-of-life care. In that time he was treated with great care and respect. I was especially touched that one of the maintenance team used to take the time and trouble to drop in for a chat to help keep his spirits up. He didn't have to do that. I was
so impressed by his kindness and the culture of the entire home which encouraged that sort of thoughtfulness.
Reply from Lisa O'Sullivan, Reviews Team at Silversprings

We are so grateful for you spending the time to leave this touching review. It is lovely that you have spoke about the culture that we imbed in the home - we treat all the residents with the kindness and respect that we would want to receive. Your father in law is greatly missed. Please do still come and visit, it would be lovely to see you.

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Review from Gaynor J (Daughter of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved to Silver Springs in July 2023 straight from a hospital admission and to an end-of-life placement, never to return to his bungalow where he had lived for 16 years. Staff were incredibly welcoming and reassuring at a time when he must have felt completely vulnerable, overwhelmed, helpless,
anxious and confused. My sister and I are so grateful for the support we have all received over the last five months as Dad deteriorated and then sadly passed away after Christmas. Staff always made time for us and kept us informed about any changes or concerns they had. The standard of care for Dad was exceptional.
Silver Springs is a friendly and welcoming place, and there are so many activities on offer for residents, along with staff who go out of their way to involve and connect with the residents.
All members of staff, including those on reception, maintenance staff, activities staff, care and nursing staff, and the manager, were friendly, warm and welcoming.
Thank you
Reply from Lisa O'Sullivan, Reviews Team at Silversprings

Thank you very much for taking the time to leave us feedback about your experience. We are touched that you wrote such lovely things, and we are very grateful. It was our pleasure to support your Dad and your family.
Many thanks, the Care UK team.

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Review from Kirsty B (Daughter of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was moved to Silver Springs in July 2023 for nursing care as he had Bowel Cancer. From the moment he arrived, the staff couldn’t do enough for him. He settled in extremely well and received outstanding care right up until he passed away in December.
The staff were also very supportive of my sister
and I. Knowing he was safe and being cared for so well took a massive weight off our minds. We could not be more grateful to the manager and all her wonderful staff.
Reply from Lisa O'Sullivan, Reviews Team at Silversprings

Thank you very much for taking the time to leave us feedback about your experience.
At Silversprings Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Your Dad was a lovely man, and it was our pleasure to look after him and your family.

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Review from Andrew A (Son of Resident) published on 22 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm a man of few words, but the best accolade I could give Silversprings Care Home is if I ever had to be in a home, I would hope it would be at least half as good as this one. It is superb.
All the staff are amazing, helpful, friendly, compassionate and caring. Yep, when the time comes it would be
Silversprings for me. Warmest regards.
Reply from Lisa O'Sullivan, Reviews Team at Silversprings

Thank you so much for leaving us feedback about your experience of Silversprings. We are thrilled you are so happy with the service we provide. We love that Dad is part of the Silversprings family.

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Review from Noele W (Daughter of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad joined the Siversprings family in June 2023 after living in his own home no longer became an option due to his decline in health. This was an emotional time for the family, but thanks to the incredible staff Dad settled in well. The difference in him now is incredible, he’s happy and extremely
well cared for, joins in with games, singing, arts and crafts and so much more, in fact his life is busier than mine! I would never hesitate to recommend Silversprings, it’s so much more than a residential care home (or club as my dad calls it). The staff, from the management down, work so hard to ensure everything runs smoothly, nothing is too much trouble, any queries get answered, any concerns are quickly addressed. I love visiting my dad, everyone is so friendly, it’s like a second home. Well done Silversprings, keep up the good work and thank you.
Reply from Lisa O'Sullivan, Reviews Team at Silversprings

Thank you very much for taking the time to leave us feedback about your experience. At Silversprings Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We love having Dad as part of the Silversprings family.

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Review from C W (Daughter-in-law of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful welcome. Very efficient, excellent management. Very friendly staff who cannot do enough to help.
Reply from Lisa O'Sullivan, Reviews Team at Silversprings

Hi, thank you very much for taking the time to leave us feedback about your experience. At Silversprings Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Patricia B (Wife of Resident) published on 7 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband went into hospital on 15th January. After being put on End-of-life care in the hospital, he was discharged to Silversprings on 16th February.
Unfortunately, he was discharged with an ongoing infection and had to go back to hospital. But then discharged again on 28th February. I was told
that this was palliative care, but instead, he got better. Everyone treated him like a real person. I believe as a general rule care homes need to employ more staff but given that criticism, which is to do with care homes generally and not specifically this particular one, my husband was treated very well, to the extent he has recovered sufficiently to come home. There is no better recommendation!
Reply from Lisa O'Sullivan, Reviews Team at Silversprings

Thank you very much for taking the time to leave us feedback about your experience.
At Silversprings Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We are so glad we could help in getting your husband well enough to go home. We are so happy for you both.

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Review from M H (Son of Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was in the home for a couple of weeks before passing away. However, during that time, Silversprings looked after her with care and compassion. They also looked after my welfare, along with my wife's. It was difficult for us as we do not live nearby, but we had no concerns about her well-being.
A lovely environment, which I would recommend.
Reply from Lisa O'Sullivan, Reviews Team at Silversprings

Thank you for taking the time to write such a lovely review. It means so much to the team to hear these comments. It was our pleasure to look after Mum, and we are glad we could offer some comfort to you and her family.

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Current Review Score: 9.9 (9.884)

Overview of Review Score

The Review Score of 9.9 (9.884) out of 10 for Silversprings is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.884 for Silversprings is calculated as follows: ( (395 Excellents x 5) + (37 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 439 Ratings = 4.884
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Silversprings is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2019

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Joanne

Joanne Rix

Job Title: Home Manager Joined: 2020

I first qualified as a nurse back in 1987 and completed further training in 1992. I then worked in both health and social care, working with adults with learning disabilities, and mental health needs, and also as a manager of two other care homes in Suffolk. I joined Silversprings in 2020 after seeing from the Care UK website how beautiful the home is.


I believe it’s important for the home manager to be approachable, caring, and open with both their team, the families, and also and most importantly the residents that live in the home.


My favourite part of my job is knowing that no one day is the same. I love spending time with the residents and also seeing how the staff engage with them, hearing their stories from their youth and their words of wisdom to the younger generation.


Outside of work spending time with my family is my big love, I have three grown-up children, and a beautiful granddaughter who stays regularly. I also enjoy walking my Labrador, Max, in the countryside around my home. A glass of rosé wine is my favourite tipple after a long day.

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