Silversprings

Tenpenny Hill, Thorrington, Colchester CO7 8JG
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9.9 149 Reviews
  • Silversprings, Colchester
Silversprings care home in Thorrington, Essex, is encompassed by stunning landscaped gardens. The kind and compassionate team at the home delivers personalised care services, including residential, nursing, dementia and short-term respite care, offering peace of mind for today and the future.

Step inside Silversprings and you’ll be drawn in by its individual furnishings, décor and style. The ground floor lounge is a large, light-filled area - the perfect place to relax and unwind. The bedrooms at Silversprings are beautifully furnished and offer en-suite wet rooms. Keen gardeners will love the fact that ground floor rooms have their own patio doors and direct access to the gardens.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1392
  • Self-Funded Residential Dementia Care: from £1482
  • Self-Funded Nursing Care: from £1632
  • RESPITE Self-Funded Residential Care: from £1602
  • RESPITE Self-Funded Residential Dementia Care: from £1692
  • RESPITE Self-Funded Nursing Care: from £1842

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Silversprings to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Joanne Rix (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Assessment of needs
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Parking

  • Parking on-site

Silversprings Reviews (149)

9.9

Silversprings has a Review Score of 9.9 (9.884) out of 10, based on 37 reviews in the last 2 years.
Over all time Silversprings has 149 reviews.

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Reviewer Connection to Silversprings
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Review from Derek C (Son of Resident) published on 14 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff very friendly, have shown great commitment through the current pandemic. Mum is very happy at Silversprings. Thank you.
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Review from P W (Relative of Resident) published on 20 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Coronavirus - It was a very stressful not being able to see my husband as his dementia made him unable to understand why I couldn't see him. I would normally spend a couple of hours a day with him. As far as I could see when I was able to see him in the garden that he had lost a lot of weight and looked
very stressed but the care he received was amazing.
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Review from Mark S (Respite Resident) published on 6 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just arrived home after two months in hospital and three months at Silversprings and just wanted to say a big thank you to everyone there.
All the staff, the nurses, carers, housekeeping and kitchen were fantastic. Totally focused on my wellbeing, supportive, encouraging with my rehabilitation, in
fact, I don't think I would have progressed as quickly as I did without them. Despite a challenging time with COVID-19 they remained positive, always with a reassuring smile on their face. It was like being part of one big happy family. It's caring with a capital C. They are all a credit to Silversprings.
The food was hotel standard, always a choice and the food was of a high standard. The entertainment was varied and gave us something to look forward to, always raised a smile with me.
The customer relations guy went out of his way to speak to everybody, checking if everything was ok and felt reassured that if there was a problem with anything he would go out of his way to sort.
Thank you all.
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Review from Daryle T (Son of Resident) published on 6 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has lived at Silversprings for years now. My experience is one of beautiful, comforting, surroundings coupled with the wonderful staff that care so much about their residents! Thank you for so much love and support to mother!
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Review from Sandra W (Great-granddaughter of Resident) published on 4 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great grandfather was only in Silversprings for a very short period. The staff were very caring, kind and looked after him extremely well, everyone made us feel welcome and I would recommend this home to anyone who wanted their loved ones looked after. Thank you so very much for your kindness and
compassion. A lovely home for anyone to be in.
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Review from Elaine B (Sister of Resident) published on 1 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister went to Silver Springs for respite care at very short notice due to urgent work being carried out in her bungalow. When we arrived in a storm and heavy rain, we were greeted by smiling and welcoming staff with umbrellas at the ready! My observations reassured me that every care was given to
her during her stay, she ate well in accordance with her diet requirements and the staff did their utmost to make her as comfortable as possible. My sister was a reluctant resident as she is a very stubborn lady and is determined to remain in her bungalow whatever happens. At times, the staff must have needed extra patience to deal with her, which they gave! I admire them for the demanding work they do.
I would have no hesitation at all in placing my sister permanently in Silver Springs - or again for respite care - should the need arise.
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Review from L C (Daughter of Resident) published on 22 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Silversprings was by far the most friendly and welcoming home I visited with my dad. This was his first stay for respite and we were all anxious. He had a great stay and I could enjoy my holiday because I knew he was safe and well looked after. It was like home from home.
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Review from N C (Respite Resident) assisted by family/friend published on 22 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed with you for 1 weeks respite whilst my daughter was on holiday. I loved my stay and made lots of new friends. The food was great and my family had some meals with me at the beginning and at the end of my stay. I can't praise the staff highly enough and can't wait to come and stay again.
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Review from D W (Husband of Resident) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything was arranged quickly and professionally. Within 5 minutes of my line chat, I received a telephone call confirming an appointment to view the home. Assessment arranged for 9am the following Monday and my wife was settled in by about 5pm. All the staff are lovely and very keen to help and chat.
Food is excellent too.
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Review from S W (Resident) assisted by family/friend published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with the care and support from all members of staff at this home. The accommodation and food are excellent.
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Review from L H (Daughter of Resident) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found staff and management very approachable. My mother-in-law was happy and contented given that she wasn't well on her arrival.
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Review from Dawn S (Friend of Resident) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother and I come to see my mother's friend. They have been friends for 60+ years. The staff cannot be too helpful and are a delight nothing is too much for them. I cannot comment on the management or the value for money or activities we only come to the facility once a week. The facility is bright,
airy and clean and there isn't a nasty odour which can occur. I would like to think that should I ever need to come into here in the far distant future there would be room for me.
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Review from Glen C (Husband of Resident) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would not want my wife to be in any other care home. Silversprings is airy and spacious with staff who work very hard to look after my wife. The care staff are mainly very caring, extremely courteous and treat my wife with dignity. Things go wrong from time to time but that is to be expected in such
a large undertaking.
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Review from Gloria D (Daughter of Resident) published on 13 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed from the moment I stepped into the reception area, straight away I was struck by a lovely atmosphere, everything and everyone looked so bright and cheerful. All the staff were so welcoming and seemed so caring. I wouldn't want my mum to stay anywhere I wouldn't want to stay myself,
so I will definitely be booking my place there in a few years.
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Review from Peter H (Wife of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No other place like this in Essex.
Work hard in looking after you 100%.
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Review from Veronica R (Wife of Resident) published on 2 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has only been in Silversprings home for 2 weeks and 3 days but in this time myself and the family are all very pleased with the care and kindness shown to him.
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Review from J B (Sister of Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff encouraged my sister to socialise, enhancing a sense of belonging.
Staff would share an activity as a 'one to one' for example doing a jigsaw.
My sister always looked clean and well groomed.
I would wheel my sister around the care home and everyone would take time to speak with us.
Staff were
always willing to listen to my ideas for care planning.
I saw carers facilitating residents to join in activities.
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Review from S S (Daughter of Resident) published on 28 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we have found Silversprings to be a very welcoming and relaxed space to be. When my mum moved to Silversprings she was welcomed by all the staff and has settled really well. All the staff have been very caring towards mum and this is evident in how quickly she has settled and is very calm!
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Review from Vivien J (Daughter of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum went into Silversprings care home in February this year. We have nothing but praise for the way they are caring for her, she is happy now and safe. She has the onset of Alzheimer's so her being in her home with carers, as before, was not an option. Now we have no concerns as she is well cared
for 24/7 and we feel so welcome by all the staff when we visit her there. Thank you Silversprings.
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Review from Julia C (Daughter of Resident) published on 12 July 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Silversprings was an invaluable half-way convalescence home for my father after a period of hospitalisation. The home provided four weeks of great care, nutritious food and a calm environment. These elements contributed towards my father's speedy recovery enabling him to finally go home and resume a
normal life.
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Current Review Score: 9.9 (9.884)

Overview of Review Score

The Review Score of 9.9 (9.884) out of 10 for Silversprings is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.884 for Silversprings is calculated as follows: ( (395 Excellents x 5) + (37 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 439 Ratings = 4.884
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Silversprings is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2019

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Joanne

Joanne Rix

Job Title: Home Manager Joined: 2020

I first qualified as a nurse back in 1987 and completed further training in 1992. I then worked in both health and social care, working with adults with learning disabilities, and mental health needs, and also as a manager of two other care homes in Suffolk. I joined Silversprings in 2020 after seeing from the Care UK website how beautiful the home is.


I believe it’s important for the home manager to be approachable, caring, and open with both their team, the families, and also and most importantly the residents that live in the home.


My favourite part of my job is knowing that no one day is the same. I love spending time with the residents and also seeing how the staff engage with them, hearing their stories from their youth and their words of wisdom to the younger generation.


Outside of work spending time with my family is my big love, I have three grown-up children, and a beautiful granddaughter who stays regularly. I also enjoy walking my Labrador, Max, in the countryside around my home. A glass of rosé wine is my favourite tipple after a long day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Silversprings to verify any information. View our terms and conditions. Silversprings has an Enhanced Service - more info.