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Oak Lodge Care Home

Freemantle Common Road, Bitterne, Southampton, Hampshire SO19 7NG
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The carers and entertainment staff were engaged with the residentsElizabeth R(Wife of Resident/Service User)
Oak Lodge Care Home, Southampton
I find the staff to always be very helpful, friendly and very knowledgeableD J(Niece of Resident/Service User)
Oak Lodge Care Home, Southampton
Oak Lodge Care Home, Southampton

Oak Lodge Care Home is a stylish, purpose-built home situated in the peaceful residential area of Bitterne. Here, they welcome those living with dementia in need of nursing or palliative care.

The nurses are here to help residents live the way they want to, which is made easier by having a home that's been designed with dementia residents in mind. There are lots of social lounges, secure gardens and a tranquil...  

Care Provided by Oak Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Close to Local shops
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing Dementia CareFrom £1,650From £1,815

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Oak Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Corin Ridout(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (71)
  • Single Rooms with ensuite Wet Room (71)

Oak Lodge Care Home Reviews (143)

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9.7

Oak Lodge Care Home has a Review Score of 9.7 (9.701) out of 10, based on 26 reviews in the last 2 years. Over all time Oak Lodge Care Home has 143 reviews.

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Review from Ken H (Husband of Resident) published on 12 June 2026 Submitted via Postal Card
Overall Experience

I was very concerned about my wife, who has dementia and had suffered from a broken hip, settling into a new environment after being in hospital for ten weeks. She very quickly settled and before long Oak Lodge became her home. The staff, from reception, carers, catering staff and nurses have always been very caring, attentive, efficient and friendly, not only to my wife but to me as well. They always greet me by name. If they have any concerns they phone. I feel more relaxed because I know my wife is being well looked after and is happy. Thanks to everyone.

Reply from Fran Donno, Customer Service Adviser at Oak Lodge Care Home

We're so grateful that you've taken the time to share your thoughts. Hearing that our care brings you peace of mind truly means so much to us. It's lovely to know that you feel reassured that your Wife is safe and well looked after. Please don't hesitate to reach out if there's anything more we can do.

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Review from Jacqui R (Daughter of Resident) published on 13 May 2026 Submitted via Postal Card
Overall Experience

Mum has been at Oak Lodge Care Home for 3 years and has been well looked after from day 1. She always looks clean and tidy whenever we visit. I would highly recommend this care home for anyone looking for a home for a friend or relative.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

We appreciate you taking the time to write us a review. Thank you for your recommendation.

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Review from Hannah B (Daughter-in-law of Resident) published on 13 May 2026 Submitted via Postal Card
Overall Experience

All the staff on my mother in laws floor are lovely, helpful, kind. They are always happy and always clean always clean bedding. We are always keep up to date with things that are going in the home eg events.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your feedback. It is always so nice to hear our staff are described as helpful and kind.

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Review from Anne O (Wife of Resident) published on 12 March 2026 Submitted via Postal Card
Overall Experience

I am really very pleased with Oak Lodge Care Home. The staff are excellent. All the staff are really very good. Was close to my address. So pleased with them.

Reply from Fran Donno, Customer Service Adviser at Oak Lodge Care Home

We appreciate you sharing your experience with our home. Thank you for recognizing the care and dedication of our team. Knowing that you feel reassured about your loved one's care is the best feedback we can receive. Please don't hesitate to reach out if there's anything more we can do.

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Review from L J (Friend of Resident) published on 25 February 2026 Submitted via Website
Overall Experience

I have visited my friend regularly and she is well cared for. The staff are very friendly, food is good and the home is always clean. She enjoys the activities in the home and has always has positive things to say.

Reply from Fran Donno, Customer Service Adviser at Oak Lodge Care Home

We're so grateful that you've taken the time to share your thoughts. We are pleased to hear that your Friend is well cared for and it is always wonderful to hear words like "Friendly" being used to describe our staff. Please don't hesitate to reach out if there's anything more we can do.

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Review from Lena L (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card
Overall Experience

Oak Lodge has been amazing with my dad. The team are amazing, always treating my dad with dignity and respect, my dad has choices in every situation. Catering can be questionable at times but cater for everyone. My only criticism is there could be more interacting activities for the more able like my dad.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Oak Lodge Care Home

We appreciate you taking the time to leave us your comments. It's wonderful to know that you feel your loved one has been well cared for- that's exactly what we strive for. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review from Marie G (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card
Overall Experience

Mum is well looked after, always so clean. Any questions I have are acted upon very quickly by all carers and especially the nurses.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Oak Lodge Care Home

Your review means a great deal to our team and we're so grateful you shared your experience. Feedback like yours inspires us to continue to provide the very best care. It's reassuring to hear that our approach to care has brought you and your family peace of mind. Please don't hesitate to reach out if there's anything more we can do.

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Review from Carol L (Wife of Resident) published on 29 January 2026 Submitted via Postal Card
Overall Experience

I found the room my husband is in to be clean and fresh every time I visit, he is also well looked after, also I did have a walk around all the floors and rooms, were in good order and very clean. The carers all are polite and do their best for the residents. It is also good that the amount of activities that they have through the years indoor, and outside when weather permitting.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Oak Lodge Care Home

We appreciate you sharing your experience with our home. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. We are proud to have such a compassionate team and we're glad this has shone though in your experience. Your feedback will help us to keep improving the quality of care that we provide.

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Review from Una B (Wife of Resident) published on 28 January 2026 Submitted via Postal Card
Overall Experience

I feel it would be beneficial if people suffering from dementia of the same level was situated on one floor this would give people the comfort of companionship similar to a care provider. Activities could be organised for the more able bodied patients. If the floors of the home was better organised changing staff, by putting them on different floors to work has a huge impact on people with dementia. Familiar faces are so important to the patient. I have raised this with the manager of the home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your comments. We will share this feedback with the home manager.

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Review from Basil E (Husband of Resident) published on 30 July 2025 Submitted via Postal Card
Overall Experience

I have been satisfied with the care and attention my wife has received since being at oak lodge.

Reply from Lisa Henderson, Customer Care Advisor at Oak Lodge Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Wife in our care. Please let us know if there is anything we can do to make your Wife's stay as comfortable as possible.

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Review from Kate O (Sister of Resident) published on 29 July 2025 Submitted via Postal Card
Overall Experience

Very pleased and thankful for the care and attention given by staff to my sister, as shown by my review below. Thank you.

Reply from Lisa Henderson, Customer Care Advisor at Oak Lodge Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Sister's stay as comfortable as possible.

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Review from T B (Daughter of Resident) published on 29 July 2025 Submitted via Postal Card
Overall Experience

Very good mum likes it.

Reply from Lisa Henderson, Customer Care Advisor at Oak Lodge Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care.

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Review from Joy M (Wife of Resident) published on 29 July 2025 Submitted via Postal Card
Overall Experience
My husband has received excellent care from all the staff and I cannot express my gratitude enough.

He is always treated with respect and he always manages a smile whena care comes into his room.

Reply from Lisa Henderson, Customer Care Advisor at Oak Lodge Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "Respect" being used to describe our care. We hope to continue providing your Husband with the best possible care.

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Review from Michael B (Husband of Resident) published on 25 July 2025 Submitted via Postal Card
Overall Experience

The care my wife receives is second to none from the people in reception to the carers on her floor. Always their to help and always able to listen if I have a problem. Well done keep up the good work.

Reply from David Mclean, Customer Service Adviser at Oak Lodge Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your wife in our care. Please let us know if there is anything we can do to make their stay as comfortable as possible and we look forward to seeing you again soon.

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Review from D C (Partner of Resident) published on 24 July 2025 Submitted via Postal Card
Overall Experience

Excellent service.

Reply from Maria Ricketts, Customer Care Adviser at Oak Lodge Care Home

Thank you for your feedback. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review from S W (Daughter of Resident) published on 24 July 2025 Submitted via Postal Card
Overall Experience

The care home clean and has no odor. All the carers are very lovely with mum. Mum really gets on with one of the staff members.

Reply from Maria Ricketts, Customer Care Adviser at Oak Lodge Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from K A (Son of Resident) published on 23 July 2025 Submitted via Postal Card
Overall Experience

Mum's only been here nearly 2 weeks, so its quite hard to give a full review based on 2 weeks but so far it is very satisfactory. Thank you for caring for our mum.

Reply from Maria Ricketts, Customer Care Adviser at Oak Lodge Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make mum's stay as comfortable as possible.

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Review from Richard G (Son of Resident) published on 22 July 2025 Submitted via Postal Card
Overall Experience

My mother has been at Oak Lodge for four and a half years and has been looked after so well by all the staff and nothing is missed or too much trouble. My mother has enjoyed all the activities on offer over the years and her one hundred and third birthday party was amazing, having the local MP and the Mayor as guests, thanks so much.

Reply from Lisa Henderson, Customer Care Advisor at Oak Lodge Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mother in our care. It is lovely to hear that the Mayor attended your mother's 103rd birthday. We hope to continue providing your Mother with the best possible care.

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Review from Brian C (Sister of Resident) published on 16 June 2025 Submitted via Postal Card
Overall Experience

The staff and management are a first class team. They are always very happy to see you happy. To speak to you about anything you want to know about my sister, who is a resident at the home. I don't think that you would find a better home than Oak Lodge. Once again, I say the home staff and management are all first class, and I can't say a bigger thank you to them. Well done, everybody, you really are a great team. Well done.

Reply from Maria Ricketts, Customer Care Adviser at Oak Lodge Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your sister in our care. We hope to continue providing your loved one with the best possible care. Thank you again for your Kind words.

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Review from Tamie F (Daughter of Resident) published on 1 May 2025 Submitted via Postal Card
Overall Experience

My mum has been in the care home for 6 months now. She can't communicate but staff take time and try hard to understand her needs, speaking with family and working with mum as best they can. The staff here are very kind and friendly and want the best for mum, trying different techniques to encourage her to eat. There is a variety of food on offer and activities provided are varied, fun and engaging, there is something on each day. Staff have listened about the activities my mum used to enjoy, to include in future planning. The building itself is clean, rooms are cleaned daily. The building is safe using door codes and has a friendly receptionist.

Reply from Fran Donno, Customer Service Adviser at Oak Lodge Care Home

Thank you for your lovely review. It is always wonderful to hear words like "Kind" and "Friendly" being used to describe our staff and we are pleased to hear that you are impressed with the variety of food and activities provided. We hope to continue providing your loved one with the best possible care.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 September 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 06 July 2026

Spacious rooms available for dementia nursing care. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

News (3) & Events (0)

News
  • 08 Jul 2025

    79-year-old resident at Oak Lodge Bupa Care Home Rosemary Parrott has published her fourth book of poems and paintings this June. The book, entitled Ships Passing, was near completion in...

  • 21 Jan 2025

    Oak Lodge Bupa Care Home is calling on the Southampton community to send resident, Frances Gatland, birthday cards to celebrate her 103rd birthday on Saturday 15th February. Oak Lodge is...

  • 21 Jan 2025

    Oak Lodge Bupa Care Home is calling on the Southampton community to send resident, Frances Gatland, birthday cards to celebrate her 103rd birthday on Saturday 15th February. Oak Lodge is...

Upcoming Events

There are no upcoming events for Oak Lodge Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for Oak Lodge Care Home.

Meet the Team (2)

Corin Ridout
Corin RidoutJob Title:Home ManagerJoined: 2016

I am the home manager at Oak Lodge. I have worked for Bupa for 9 years and at Oak Lodge for 6 years.

I came to the care sector in 2010 after deciding on a career change. I had spent the previous 9 years managing a live music venue in Camden Town, London, before volunteering and travelling through South America for a year with my now wife. I started in the care sector as a support worker, supporting young adults with disabilities to maintain independence and engage in society. I worked hard and advanced my career, becoming a service manager in the sector before moving into care homes in 2016, with my first role at Bupa as a general manager of a multi-site complex in Essex. In 2019, I made the move back down to the beautiful New Forest, where I grew up and took the role of home manager at Oak Lodge care home, where I have happily remained since.

At Bupa, I am supported by the wider business and colleagues to be able to ensure the best outcomes for the residents who trust us with their care and wellbeing needs. The team here are a wonderful, kind and caring bunch, and I feel privileged to work alongside them.

I am married and have 2 young daughters, and I live in the beautiful New Forest. Outside of my role at Bupa, I am an advanced Wim Hof Method Instructor and run workshops for people to come and safely learn the method and the science behind the benefits. I am passionate about supporting people with their Mental Health challenges, and I am a trained Mental Health First Aider.

Keith Eldridge
Keith EldridgeJob Title:Financial AdministratorJoined: 2016

I joined the team at Oak Lodge in 2016. I previously spent over 23 years working for the Department of Work and Pensions as an admin officer. After taking voluntary redundancy, I thought my experience would be a good fit for this role.

I enjoy supporting our residents and their loved ones and answering any questions they have, working as part of a great team that cares for our residents and the endless supply of home-made cakes and biscuits!

I live locally and I am married with one son. I enjoy films, comedies, quizzing and gaming with my son.

Frequently Asked Questions about Oak Lodge Care Home

What types of Care is Oak Lodge Care Home registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Oak Lodge Care Home have?

There are 71 Single Rooms.

What are the Facilities & Services at Oak Lodge Care Home?

Close to Local shops, Lift, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.

How far is Oak Lodge Care Home to the centre of Southampton?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oak Lodge Care Home to verify any information. View our terms and conditions. Oak Lodge Care Home has an Enhanced Service -more info.