Sutton Court Care Centre

486/488 Sutton Common Road, Sutton SM3 9JL
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9.8 88 Reviews
  • Sutton Court Care Centre, Sutton
Sutton Court Care Centre is a purpose-built nursing home in Sutton in Surrey for 63 residents, spread across three and a half levels. All rooms are easily accessible via a passenger lift.

There are several communal lounges for residents to enjoy, as well as a pleasant conservatory area.

Highly motivated and well-trained staff are on hand to provide 24-hour nursing care to residents, and the home received an overall 'Good' rating by CQC inspectors in April 2017.

A daily menu of nutritious and well-balanced food is prepared by the home's chef using only the best ingredients available. Special dietary requirements of individuals can always be catered for.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1500 – £2000
  • Self-Funded Nursing Care: £1500 – £2200
  • Self-Funded Nursing Dementia Care: £1500 – £2200
  • RESPITE Self-Funded Nursing Care: £1600 – £2200
  • RESPITE Self-Funded Nursing Dementia Care: £1600 – £2200

These prices are only a guideline, please contact Sutton Court Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Marie Bannister (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Sutton Court Care Centre Reviews (88)

9.8

Sutton Court Care Centre has a Review Score of 9.8 (9.828) out of 10, based on 31 reviews in the last 2 years.
Over all time Sutton Court Care Centre has 88 reviews.

Overall Experience
  • 75
  • 12
  • 1
  • 0
  • 0
Date Published
  • 88
  • 3
  • 10
  • 31
  • 57
Reviewer Connection to Sutton Court Care Centre
  • 35
  • 15
  • 7
  • 6
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 88, showing 81-88
Review from Nicola G (Daughter of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Mum passed away on the 1st of March 2018. She had been living here for 3 years, almost. The care was excellent. The carers very kind, considerate and hygienic. All of the team cared about our Mum. Some went out of their way to help her. Thank you all. (Open, downstairs windows could be a security
risk.)
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Review from Gillian M (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our father has been resident here for 2 and a half years. The care is good. Sometimes communication is difficult due to language difficulties, however, it's not a major problem. The food is generally good. The suppers however we think need reviewing.
Reply from Marie, Manager at Sutton Court Care Centre

Thank you for your feedback, Gillian. It is always useful for us to receive praise as well as suggestions as we are always trying to improve. We have discussed your comments with the Chef and have taken on board your comments regarding communication. Thank you

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Review from Tania C (Granddaughter of Resident) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My nan came here on end of life care from another home. Six months on she is still with us and eating well. The staff are very friendly and there is always someone available to talk over any concerns.
Reply from Marie, Manager at Sutton Court Care Centre

Thank you for your kind words Tania. We really appreciate your comments!

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Review from Denise T (Daughter-in-law of Resident) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff, excellent care centre. Thank you so much.
Reply from Marie, Manager at Sutton Court Care Centre

Thank you Denise! We are very happy with your words of kindness!

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Review from Hirendra G (Son of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided to my mother as a resident was excellent. The staff were well trained and very polite to the resident and the family beginning from the management to the nurses, cleaners and launderers were good.


My mother wasn't expected to live longer due to her condition but because of the excellent

care she received, she lived for an extra 2 years.
Reply from Marie Bannister, Manager at Sutton Court Care Centre

Thank you so much for your lovely review. We will miss your mother greatly. It was a pleasure to look after her and to meet her beautiful family.

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Review from Ann M (Daughter of Resident) published on 14 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good experience.
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Review from Deborah W (Daughter of Resident) published on 4 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After talking with another woman whose mother is also in care but elsewhere, I was more than happy to recommend Sutton Court to her. The staff are always helpful, cheerful, respectful to my mum. The management knows all details of not just my parent but other clients too without having to check files
constantly. There are always plenty of staff around no matter what time of day. Lots of activities and trips. Care is structured for individual clients, be it personal care or feeding etc. Any problems are dealt with efficiently involving appropriate officials bodies/family.
Reply from Aziim Jivraj, Director at Sutton Court Care Centre

Thank you for your kind words.We endeavour to
Provide excellent care for all our residents.

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Review from Bev (Daughter of Resident) published on 9 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the home, first time experience for my mum. She has been treated with understanding. It was a worrying time for us all and the staff have made us feel welcome. I now am managing to sleep at home. I feel quite sure that my mum will thrive there. The staff and management are lovely people.
Nothing is too much trouble. Keep up the good work!
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Current Review Score: 9.8 (9.828)

Overview of Review Score

The Review Score of 9.8 (9.828) out of 10 for Sutton Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.828 for Sutton Court Care Centre is calculated as follows: ( (318 Excellents x 5) + (35 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 366 Ratings = 4.828
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sutton Court Care Centre is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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