Sutton Court Care Centre

486/488 Sutton Common Road, Sutton SM3 9JL
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9.8 95 Reviews
  • Sutton Court Care Centre, Sutton
Sutton Court Care Centre is a purpose-built nursing home in Sutton in Surrey for 63 residents, spread across three and a half levels. All rooms are easily accessible via a passenger lift.

There are several communal lounges for residents to enjoy, as well as a pleasant conservatory area.

Highly motivated and well-trained staff are on hand to provide 24-hour nursing care to residents, and the home received an overall 'Good' rating by CQC inspectors in April 2017.

A daily menu of nutritious and well-balanced food is prepared by the home's chef using only the best ingredients available. Special dietary requirements of individuals can always be catered for.
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Care Provided by Sutton Court Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1600 – £2100
  • Self-Funded Nursing Care: £1600 – £2300
  • Self-Funded Nursing Dementia Care: £1600 – £2300
  • RESPITE Self-Funded Nursing Care: £1700 – £2400
  • RESPITE Self-Funded Nursing Dementia Care: £1700 – £2400
The price(s) shown are provided by the care home. Contact Sutton Court Care Centre for full pricing details and T&Cs.

Contact Sutton Court Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Sutton Court Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Marie Bannister (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Sutton Court Care Centre Reviews (95)

9.8

Sutton Court Care Centre has a Review Score of 9.8 (9.838) out of 10, based on 25 reviews in the last 2 years.
Over all time Sutton Court Care Centre has 95 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Sutton Court Care Centre
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Total of 95, showing 1-20
Review from M M (Brother of Resident) published on 29 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very friendly and helpful. They went out of their way to make sure everything was ok for the patient and myself- they listened to his problems with the food and changed things to please him- very well looked after and the manager listened to all of the requests and made sure everything
was seen to.
Reply from Marie Bannister, Manager at Sutton Court Care CentreThank you for your lovely feedback and 5-star review. We are so pleased to hear that you and your brother felt well supported and listened to during his stay with us.
It is wonderful to know our staff and management team were able to make a positive difference by responding to his needs and preferences. Your kind words will be shared with the whole team. Thank you again for your support.
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Review from Kirstin O (Granddaughter of Resident) published on 28 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandfather was transferred to Sutton Court from hospice with a prognosis of weeks and we ended up having another 7 months with him. The team do a wonderful job and as much as they supported our relative, they also supported us right up to the end. The communication was excellent, we were able to
stay with him until his last breath. He had negative experiences prior to this with community and residential care, we are so grateful that he had such a positive experience here in his final months. He had capacity til the end and would tell the staff he loved them, those who shared faith prayed with him, even those that didn't did sweet things such as bringing him a rosary back from their holiday. Marie, the team and the community services that visit all work brilliantly together and welcome collaboration with families to solve any issues. I wouldn't hesitate to reccomend to others.
Reply from Marie Bannister, Manager at Sutton Court Care CentreThank you so much for your heartfelt review and for sharing your family's experience. We are truly honoured to have cared for your grandfather during his final months and are pleased that he felt so supported, respected, and cared for throughout his stay.
Your kind words about our team, communication, compassion, and collaboration with families mean a great deal to us. It is especially touching to hear how much the staff meant to your grandfather and your family during such an important time. We will proudly share your feedback with the whole team. Thank you again for your trust, recommendation, and support.
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Review from M R (Daughter of Resident) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very good care home recommended by my local ASC team in Sutton. Environment generally v good, always clean and smart. Staff almost always very caring, some exceptional. Management very good. Activities team excellent, so caring. Trips out very limited during mums time there which was a downside. Physio
opportunities appeared limited- staff member very good but probably overstretched. Organised activities such as Christmas, various religious days etc- lots of effort from all staff. Mum's room a bit small but had everything needed and v close to staff, staff always called if an issue/ to report health etc and could speak to mum at any time. Very compassionate at time of mum's death.
Reply from Marie Bannister, Manager at Sutton Court Care CentreThank you for taking the time to share your thoughtful feedback. We are pleased to hear that you found our home clean, caring, and supportive, and that the team provided compassionate care to your mum throughout her stay, especially at such an important time for your family.
Your kind comments about our staff, management, and activities team are greatly appreciated and will be shared with everyone. We also value your constructive feedback regarding trips out, physiotherapy opportunities, and room size, as this helps us continue to improve the experience for our residents and families. Thank you again for your support and recommendation.
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Review from Karen G (Daughter of Resident) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home provides good quality care. My fathers needs are fully met. All staff are approachable at all times and are reassuring with any concerns family members may have. Good quality meals, activities and entertainment very clean environment. Staff are very welcoming and ensure you have a pleasant
visit with your loved ones. No hesitation in recommending this care home.
Reply from Marie Bannister, Manager at Sutton Court Care CentreThank you for your wonderful 5-star review and for your kind recommendation. We are delighted to hear that your father's needs are being fully met and that you feel supported and reassured by our team.
Your lovely comments about our staff, meals, activities, and welcoming environment mean a great deal to us and will be shared with the whole team. Thank you again for your continued trust and support.
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Review from Teresa J (Daughter of Resident) published on 30 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum resided at Sutton Court Care Centre for nearly 3 years before she sadly passed away. Putting mum into a care home was one of the most difficult decisions I have had to make. But my mum's alzheimer's was progressing and she needed 24 hour supervision/care which I was not in a position to provide,
so it was important to find somewhere that met my mum's needs and my own. I needed to know that she was being cared for properly, that those caring for her would be kind, patient and understand her needs and I found this with Sutton Court Care Home. Mum appeared happy for her time there, the staff are approachable and professional and I was always made to feel welcome when visiting mum. There are plenty of in-house activities for the residents as well as outings. During mum's last few weeks of life the staff did their utmost to encourage her to eat and drink, never giving up on her. Mum was treated with dignity and respect until the end.
Reply from Marie Bannister, Manager at Sutton Court Care CentreThank you for sharing such a heartfelt review. We are truly honoured to have cared for your mum and are grateful for your kind words. Knowing she was treated with dignity, compassion, and respect means a great deal to our team. Our sincere condolences to you and your family.
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Review from Diane W (Partner of Resident) published on 17 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has been at Sutton Court for 3 months, and I'm very happy with the care he is receiving.
Reply from Marie Bannister, Manager at Sutton Court Care CentreThank you for your kind feedback. We're pleased to hear you're happy with the care your partner is receiving at Sutton Court.
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Review from Gill R (Daughter of Resident) published on 4 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sutton Court Care Home was recommended to us by a friend when it became clear dad could no longer manage at home and when we visited we knew this was exactly the place where we wanted dad cared for. Every aspect of the place can only be described as excellent and we knew dad was in safe hands. We
sadly lost dad recently but the kindness and comfort towards us has continued for which we are so grateful and we will definitely recommend Sutton Court to anyone who like we were is needing a wonderful caring environment for their loved one.
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Review from R J (Wife of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An amazing experience, husband in for rehab after 6 operations abroad, 2 air ambulances and 2 months in local hospital. The staff & Managers Respectful, kind and friendly. My husband was unable to walk or manage to lift up from the bed independently. After wonderful staff effort and the best physio
ever he left this nursing home walking with a stick after dressing himself and going by car with my daughter back to our home, after Six and half months, the day. before my birthday, With Thanks to them all, with Love.
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Review from A J (Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff including physio have been extremely kind and caring.
I would recommend Sutton Court Care ensure to all my family and friends.
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Review from J B (Son of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sutton Court Care Home looked after my dad during the final 18 months of his life. I'm very grateful for the care they provided. His Alzheimer's was quite advanced when we moved him and I lived the other side of the world. The staff and manager were fantastic at keeping in touch with me, quick to reply
to emails, happy to answer questions and understanding of the distance. They set up video calls to speak to them or just see my dad. This meant a lot when I visited. I was made welcome and knowing he was well cared for gave me huge peace of mind.
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Review from L M (Daughter of Resident) published on 4 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst my mother was being cared for by the team at Sutton Court Care Centre, we had a transparent and open dialog throughout. Clear communication regarding end of life care plan and always providing updates about change in care needs.
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Review from D G (Daughter of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall mum was well cared for. Most staff treated her with care and respect. Communication was at times unsatisfactory. Many of the features of the care home detailed on our first visit did not materialise. The quality of food provided was poor and this was raised with staff. Support at the end of
life was good and those staff who supported mum at this time were really invested in providing good quality care and dignity.
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Review from J S (Niece of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found all of the staff to be excellent. They do care about the residents and this shows. My aunt is more responsive now than 18 months ago when she lived alone. I would highly recommend this home for dementia care.
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Review from Sheila A (Partner of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner was in Sutton Court Care Centre and it was outstanding and it was the best place, the care, the food, the management the staff, the cleanliness the activities, the parties and barbecues etc are amazing. I would certainly recommend this care home to anyone, even when it was my partners funeral
quite a few of the lovely carers and management came out in the cold to wave as the coffin went past. I think these people deserve medals for all the care for the elderly. It was just a fantastic home and my partner loved it and the staff. Well done Sutton Court all of you.
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Review from Simon A (Brother of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother was in Sutton Court, from July 2023 until his sad death in December 2024, was on a self-funding basis. Overall the level of care he received was good with the staff very caring with one male carer standing out who had formed a close bond with my brother. He was very respectful, patient and
considerate especially in his final days. As is the case in this sector, staff are under an enormous work and time pressures so there were times he felt that he did have to wait longer than he would of liked to receive help etc. when he rang his call bell. He was not impressed with the quality of the food and at times the temperature of it. I believe that he felt with the the very high cost of his fees that he should be receiving absolute top notch service. His room was a reasonable size with average quality fixtures and fittings. I believe there were quite a few activities arranged for residents but unfortunately due to his disabilities wasn't able to participate. Manager was very professional and caring.
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Review from Frances W (Sister of Resident) published on 13 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wish my sister had been in your care for longer. For the little time she's been here it's been exceptional.
Thank you for your understanding and thoughtfulness.
It's been a very harrowing time for myself.
Thank you to all the staff, especially two in particular.
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Review from A B (Daughter of Resident) published on 25 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was transferred to Sutton Court Care Centre directly from the hospital for end-of-life care. All members of staff were caring, friendly and respectful, not only to my mother but also to my 90-year-old father who visited Mum regularly until her recent death. A special thanks goes to the manager
who was always compassionate yet professional and leads by example. Thank you.
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Review from Maria L (Daughter of Resident) published on 6 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have just said goodbye to our lovely mum. She was 95. Without the care and kindness at Sutton Court, she would not have lived to this great age. She moved to the care home in 2019 as her dementia was causing her to be unsafe in her own home. The care given to Mum was kind and special and she was
always clean and tidy. She was always happy and we had some lovely get-togethers there. Thank you to Sutton Court for everything.
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Review from Christina P (Daughter of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise this care home enough. The love and care the staff and carers gave our mum has been wonderful right up to her passing.
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Review from Phil R (Son of Resident) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, support and staff. My partner and our family are very happy.
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Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Sutton Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.838 for Sutton Court Care Centre is calculated as follows: ( (262 Excellents x 5) + (24 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 297 Ratings = 4.838
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sutton Court Care Centre is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Sutton Court Care Centre

What types of Care is Sutton Court Care Centre registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sutton Court Care Centre have?

There are 63 Single Rooms.

What are the Facilities & Services at Sutton Court Care Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Sutton Court Care Centre to the centre of Sutton?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sutton Court Care Centre to verify any information. View our terms and conditions. Sutton Court Care Centre has an Enhanced Service - more info.