Sutton Court Care Centre

486/488 Sutton Common Road, Sutton SM3 9JL
Review Us
9.8 88 Reviews
  • Sutton Court Care Centre, Sutton
Sutton Court Care Centre is a purpose-built nursing home in Sutton in Surrey for 63 residents, spread across three and a half levels. All rooms are easily accessible via a passenger lift.

There are several communal lounges for residents to enjoy, as well as a pleasant conservatory area.

Highly motivated and well-trained staff are on hand to provide 24-hour nursing care to residents, and the home received an overall 'Good' rating by CQC inspectors in April 2017.

A daily menu of nutritious and well-balanced food is prepared by the home's chef using only the best ingredients available. Special dietary requirements of individuals can always be catered for.
Show Sutton Court Care Centre on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1500 – £2000
  • Self-Funded Nursing Care: £1500 – £2200
  • Self-Funded Nursing Dementia Care: £1500 – £2200
  • RESPITE Self-Funded Nursing Care: £1600 – £2200
  • RESPITE Self-Funded Nursing Dementia Care: £1600 – £2200

These prices are only a guideline, please contact Sutton Court Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Marie Bannister (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Sutton Court Care Centre Reviews (88)

9.8

Sutton Court Care Centre has a Review Score of 9.8 (9.828) out of 10, based on 31 reviews in the last 2 years.
Over all time Sutton Court Care Centre has 88 reviews.

Overall Experience
  • 75
  • 12
  • 1
  • 0
  • 0
Date Published
  • 88
  • 3
  • 10
  • 31
  • 57
Reviewer Connection to Sutton Court Care Centre
  • 35
  • 15
  • 7
  • 6
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 88, showing 1-20
Review from R J (Wife of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An amazing experience, husband in for rehab after 6 operations abroad, 2 air ambulances and 2 months in local hospital. The staff & Managers Respectful, kind and friendly. My husband was unable to walk or manage to lift up from the bed independently. After wonderful staff effort and the best physio
ever he left this nursing home walking with a stick after dressing himself and going by car with my daughter back to our home, after Six and half months, the day. before my birthday, With Thanks to them all, with Love.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A J (Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff including physio have been extremely kind and caring.
I would recommend Sutton Court Care ensure to all my family and friends.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Son of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sutton Court Care Home looked after my dad during the final 18 months of his life. I'm very grateful for the care they provided. His Alzheimer's was quite advanced when we moved him and I lived the other side of the world. The staff and manager were fantastic at keeping in touch with me, quick to reply
to emails, happy to answer questions and understanding of the distance. They set up video calls to speak to them or just see my dad. This meant a lot when I visited. I was made welcome and knowing he was well cared for gave me huge peace of mind.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L M (Daughter of Resident) published on 4 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst my mother was being cared for by the team at Sutton Court Care Centre, we had a transparent and open dialog throughout. Clear communication regarding end of life care plan and always providing updates about change in care needs.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D G (Daughter of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall mum was well cared for. Most staff treated her with care and respect. Communication was at times unsatisfactory. Many of the features of the care home detailed on our first visit did not materialise. The quality of food provided was poor and this was raised with staff. Support at the end of
life was good and those staff who supported mum at this time were really invested in providing good quality care and dignity.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J S (Niece of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found all of the staff to be excellent. They do care about the residents and this shows. My aunt is more responsive now than 18 months ago when she lived alone. I would highly recommend this home for dementia care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sheila A (Partner of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner was in Sutton Court Care Centre and it was outstanding and it was the best place, the care, the food, the management the staff, the cleanliness the activities, the parties and barbecues etc are amazing. I would certainly recommend this care home to anyone, even when it was my partners funeral
quite a few of the lovely carers and management came out in the cold to wave as the coffin went past. I think these people deserve medals for all the care for the elderly. It was just a fantastic home and my partner loved it and the staff. Well done Sutton Court all of you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Simon A (Brother of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother was in Sutton Court, from July 2023 until his sad death in December 2024, was on a self-funding basis. Overall the level of care he received was good with the staff very caring with one male carer standing out who had formed a close bond with my brother. He was very respectful, patient and
considerate especially in his final days. As is the case in this sector, staff are under an enormous work and time pressures so there were times he felt that he did have to wait longer than he would of liked to receive help etc. when he rang his call bell. He was not impressed with the quality of the food and at times the temperature of it. I believe that he felt with the the very high cost of his fees that he should be receiving absolute top notch service. His room was a reasonable size with average quality fixtures and fittings. I believe there were quite a few activities arranged for residents but unfortunately due to his disabilities wasn't able to participate. Manager was very professional and caring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Frances W (Sister of Resident) published on 13 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wish my sister had been in your care for longer. For the little time she's been here it's been exceptional.
Thank you for your understanding and thoughtfulness.
It's been a very harrowing time for myself.
Thank you to all the staff, especially two in particular.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A B (Daughter of Resident) published on 25 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was transferred to Sutton Court Care Centre directly from the hospital for end-of-life care. All members of staff were caring, friendly and respectful, not only to my mother but also to my 90-year-old father who visited Mum regularly until her recent death. A special thanks goes to the manager
who was always compassionate yet professional and leads by example. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maria L (Daughter of Resident) published on 6 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have just said goodbye to our lovely mum. She was 95. Without the care and kindness at Sutton Court, she would not have lived to this great age. She moved to the care home in 2019 as her dementia was causing her to be unsafe in her own home. The care given to Mum was kind and special and she was
always clean and tidy. She was always happy and we had some lovely get-togethers there. Thank you to Sutton Court for everything.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christina P (Daughter of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise this care home enough. The love and care the staff and carers gave our mum has been wonderful right up to her passing.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Phil R (Son of Resident) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, support and staff. My partner and our family are very happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ramadan S (Respite Resident) assisted by family/friend published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The atmosphere was extremely pleasant. The staff were very helpful, attentive and caring. All my needs were met. I'm going to miss this place and all the friendly staff. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sheila D (Daughter of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father stayed here for nearly one year. He was very well looked after. All the staff go beyond just being staff. They are friendly and very helpful and nothing is too much trouble.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C T (Brother of Resident) published on 6 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is being looked after very well and the staff are polite and helpful. Thank you very much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Denise R (Daughter of Resident) published on 6 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care and kindness shown to my mum. Lovely home with lovely staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R W (Son of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The entire team at Sutton Court were always caring and compassionate. They completely met the needs of my mother with dignity and understanding. The home was spotlessly clean and safe. All members of staff were respectful and professional at all times. We couldn't have wished for better care for Mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from F D (Ex Family Member) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone involved was full of compassion, understanding and so very kind. The premises were spotlessly clean and the rooms ideal. I have no complaints whatsoever.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Debbie T (Sister of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Sutton Court Care Home was a safe haven for my brother who needed temporary care whilst awaiting extra care housing. This was a difficult time for my brother for many reasons and I have nothing but praise for the way the staff and manager treated him throughout a longer than planned stay with them.
They literally saved his life in my opinion and advocated for his best outcomes. The care and empathy shown towards him was appreciated and will not be forgotten.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.828)

Overview of Review Score

The Review Score of 9.8 (9.828) out of 10 for Sutton Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.828 for Sutton Court Care Centre is calculated as follows: ( (318 Excellents x 5) + (35 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 366 Ratings = 4.828
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sutton Court Care Centre is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Sutton Court Care Centre

What types of Care is Sutton Court Care Centre registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sutton Court Care Centre have?

There are 63 Single Rooms.

What are the Facilities & Services at Sutton Court Care Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Sutton Court Care Centre to the centre of Sutton?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sutton Court Care Centre to verify any information. View our terms and conditions. Sutton Court Care Centre has an Enhanced Service - more info.