Sutton Court Care Centre

486/488 Sutton Common Road, Sutton SM3 9JL

Sutton Court Care Centre is a purpose-built nursing home in Sutton in Surrey for 63 residents, spread across three and a half levels. All rooms are easily accessible via a passenger lift.

There are several communal lounges for residents to enjoy, as well as a pleasant conservatory area.

Highly motivated and well-trained staff are on hand to provide 24-hour nursing care to residents, and the home received an overall 'Good' rating by CQC inspectors in April 2017.

A daily menu of nutritious and well-balanced food is prepared by the home's chef using only the best ingredients available. Special dietary requirements of individuals can always be catered for.

Group: Clearstone Care Ltd

Person in charge: Marie Bannister (Registered Manager)

Local Authority / Social Services: London Borough of Sutton Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 63 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Cancer Care • Challenging Behaviour • Epilepsy • Hearing Impairment • Parkinson's Disease • Schizophrenia • Stroke • Visual Impairment

Languages Spoken by Staff (other than English): Hindi, Polish, Romanian

Single Rooms: 63

Rooms with ensuite WC: 63

Weekly Charges Guide: Nursing Care Single £950 – £1400 (These prices are only a guideline, please contact Sutton Court Care Centre to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Sutton Court Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Sutton Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Sutton Court Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.521 for Sutton Court Care Centre is calculated as follows: ( (53 Excellents x 5) + (40 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 96 Ratings = 4.521

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.476 Points relating to the number of positive Reviews for Sutton Court Care Centre is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 6 Reviews ÷ 12.6 Target = 0.476

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Sutton Court Care Centre has a Review Score of 9 (8.997) from 8 Reviews


Average Ratings

  • Excellent
    5
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sutton Court Care Centre?

  • Extremely LIKELY
    5
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sutton Court Care Centre

  • Daughter of Resident/Service User
    5
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

Our Mum passed away on the 1st of March 2018. She had been living here for 3 years, almost. The care was excellent. The carers very kind, considerate and hygienic. All of the team cared about our Mum. Some went out of their way to help her. Thank you all. (Open, downstairs windows could be a security risk.)

How likely would you be to recommend Sutton Court Care Centre? Extremely Likely

Overall Standard

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Average Rating:   4.2 out of 5

Our father has been resident here for 2 and a half years. The care is good. Sometimes communication is difficult due to language difficulties, however, it's not a major problem. The food is generally good. The suppers however we think need reviewing.

How likely would you be to recommend Sutton Court Care Centre? Likely

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Average Rating:   4 out of 5

Marie, Manager at Sutton Court Care Centre responded to this review on 30 Jan 2018:

Thank you for your feedback, Gillian. It is always useful for us to receive praise as well as suggestions as we are always trying to improve. We have discussed your comments with the Chef and have taken on board your comments regarding communication. Thank you

Lovely staff, excellent care centre. Thank you so much.

How likely would you be to recommend Sutton Court Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

Marie, Manager at Sutton Court Care Centre responded to this review on 18 Jan 2018:

Thank you Denise! We are very happy with your words of kindness!

My nan came here on end of life care from another home. Six months on she is still with us and eating well. The staff are very friendly and there is always someone available to talk over any concerns.

How likely would you be to recommend Sutton Court Care Centre? Likely

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Average Rating:   4 out of 5

Marie, Manager at Sutton Court Care Centre responded to this review on 18 Jan 2018:

Thank you for your kind words Tania. We really appreciate your comments!

The care provided to my mother as a resident was excellent. The staff were well trained and very polite to the resident and the family beginning from the management to the nurses, cleaners and launderers were good.

My mother wasn't expected to live longer due to her condition but because of the excellent care she received, she lived for an extra 2 years.

How likely would you be to recommend Sutton Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Marie Bannister, Manager at Sutton Court Care Centre responded to this review on 21 Dec 2017:

Thank you so much for your lovely review. We will miss your mother greatly. It was a pleasure to look after her and to meet her beautiful family.

Very good experience.

How likely would you be to recommend Sutton Court Care Centre? Likely

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Average Rating:   4.6 out of 5

After talking with another woman whose mother is also in care but elsewhere, I was more than happy to recommend Sutton Court to her. The staff are always helpful, cheerful, respectful to my mum. The management knows all details of not just my parent but other clients too without having to check files constantly. There are always plenty of staff around no matter what time of day. Lots of activities and trips. Care is structured for individual clients, be it personal care or feeding etc. Any problems are dealt with efficiently involving appropriate officials bodies/family.

How likely would you be to recommend Sutton Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Aziim Jivraj, Director at Sutton Court Care Centre responded to this review on 04 Oct 2016:

Thank you for your kind words.We endeavour to
Provide excellent care for all our residents.

Very pleased with the home, first time experience for my mum. She has been treated with understanding. It was a worrying time for us all and the staff have made us feel welcome. I now am managing to sleep at home. I feel quite sure that my mum will thrive there. The staff and management are lovely people. Nothing is too much trouble. Keep up the good work!

How likely would you be to recommend Sutton Court Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

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