Sutton Court Care Centre

486/488 Sutton Common Road, Sutton SM3 9JL
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9.8 88 Reviews
  • Sutton Court Care Centre, Sutton
Sutton Court Care Centre is a purpose-built nursing home in Sutton in Surrey for 63 residents, spread across three and a half levels. All rooms are easily accessible via a passenger lift.

There are several communal lounges for residents to enjoy, as well as a pleasant conservatory area.

Highly motivated and well-trained staff are on hand to provide 24-hour nursing care to residents, and the home received an overall 'Good' rating by CQC inspectors in April 2017.

A daily menu of nutritious and well-balanced food is prepared by the home's chef using only the best ingredients available. Special dietary requirements of individuals can always be catered for.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1500 – £2000
  • Self-Funded Nursing Care: £1500 – £2200
  • Self-Funded Nursing Dementia Care: £1500 – £2200
  • RESPITE Self-Funded Nursing Care: £1600 – £2200
  • RESPITE Self-Funded Nursing Dementia Care: £1600 – £2200

These prices are only a guideline, please contact Sutton Court Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Marie Bannister (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Sutton Court Care Centre Reviews (88)

9.8

Sutton Court Care Centre has a Review Score of 9.8 (9.828) out of 10, based on 31 reviews in the last 2 years.
Over all time Sutton Court Care Centre has 88 reviews.

Overall Experience
  • 75
  • 12
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Date Published
  • 88
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  • 31
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Reviewer Connection to Sutton Court Care Centre
  • 35
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  • 1
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Total of 88, showing 21-40
Review from B H (Daughter of Resident) published on 2 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were always kind, caring and helpful. The accommodation was very clean and the surroundings were very pleasant. Any queries were sorted out promptly. My family is very grateful to SCC for the first-class care they provided for my beloved mum.
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Review from J P (Respite Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service. I was so looked after in all aspects. At first, I was a bit scared, due to the pain in my leg and thought where am I? I started to feel safe and even remembered staff names! To keep things even, I have to say sometimes the food was lacking. Christmas food was awful and anything to
do with pork was really terribly processed. Christmas was good! Just the food.
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Review from Jodie T (Granddaughter of Resident) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Sutton Court Care Centre have been sensational! The care that was given to my nan at her end of life was everything we could have hoped for. Every single member of staff was kind, caring and considerate, not only to my nan but to us the family. I will forever be grateful for my nan's care
home for their love and attention (and coffee!) to my nan and us family in the most difficult time. Thank you, from the bottom of my heart for all that was done for my nan.
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Review from Gilly H (Daughter of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found Sutton Court to be wonderful. Staff amazing, I cannot commend them enough. The night staff were amazing! Such love, kindness and compassion. There are several members of staff in particular who are wonderful! Rooms spotless, food fab, what else can I say? 10 stars out of 5! Will miss you
all.
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Review from Malcolm H (Son of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having viewed several nursing homes, which were considered houses both based in Sutton. My sister and I were not overly impressed and decided to hold out for hopefully something better to become available. Fortunately, several days later, a place became available at Sutton Court Care Centre, so as soon
as I visited the home, I knew this was the right place for Mum. Being purpose-built and not very old, it was like a hotel, and the staff were so happy and helpful. Mum could not have wished for a better place to end her days on this earth - many thanks.
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Review from Maureen L (Wife of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband says he is very happy staying here and the staff look after him very well and he has no complaints so far.
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Review from Ross K (Daughter of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum spent exactly one year here at Sutton Court Care Centre. During this time she deteriorated from her condition as expected. However, her excellent care and kindness was always shown by the staff looking after her. Especially during her last couple of days she was shown great compassion, as was
I and my family, and my/her wishes were fully met.
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Review from K H (Daughter of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was moved into Sutton Court Care Home following her discharge from hospital with a diagnosis of stage 4 cancer. She was well looked after with experienced nurses who were very attentive to her needs and in her palliative care, towards the end of her life, they were excellent. I give a 5 star
review for their continued success towards their patients and especially my mother.
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Review from Irene M (Wife of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the care that my husband received during his recent stay in this wonderful care home. His every need was catered for and I am deeply grateful for the kindness and consideration of all the staff and management that looked after him.
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Review from Jane B (Daughter of Resident) published on 14 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was admitted to Sutton Court Care Centre on 8/8/2023 with Alzheimer's and vascular dementia with challenging behaviour. He was being assessed for funding and was regularly assessed by the social workers who were monitoring the amount of hours that were needed to keep him safe and the safety
of the care centre staff.
The care centre staff were excellent, and my father always looked clean and well cared for. We were kept informed of any changes as soon as they happened, and the staff were very polite and conscientious. My father sadly passed away on 27/10/23.
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Review from Peter N (Son of Resident) published on 17 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Sutton Court Care Centre were amazing when they cared for my mother. They were curious, kind, and treated her with dignity at all times. Nothing was too much trouble and would fulfill any wishes she had.
During her last hours they supplied us with teas and juice and were very supportive.
Overall
they were wonderful people and we are very grateful for their hard work.
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Review from D R (Niece of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was admitted here after her discharge from hospital. She was very ill and was very dependent in all her needs. She had her ninety-seventh birthday during her stay and tried to participate in the very nice celebration that was arranged for her. Admission was made very easy, following a phone
call. No delay in getting matters sorted. All grades of staff showed great respect to my aunt and her family and friends. I am so pleased that her end of life here was carried out so well.
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Review from L W (Niece of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt only came to Sutton Court four weeks ago, but we are so happy how she was cared for.
A lovely place for her final weeks/days. Very clean and lovely staff who took care of her for us. Thank you so much.
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Review from Dolan A (Daughter of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sutton Court Care Centre is a family home for my Mother who has been living here in an assisted care facility since August 2020. It is a warm, caring, loving atmosphere where my Mum feels at home. The staff are wonderful, kind, generous and empathetic. They treat Mum as if she is their family. The management
is excellent and always has a patient pair of ears for all complaints and addresses issues very fast. Overall, I would rate them excellent in all spheres. Love you so much Sutton Court, from my heart.
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Review from D M (Son of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited eight or so on care homes on behalf of my father when he needed 24 hour nursing care and Sutton Court was my preferred choice early on. Luckily, after showing my father round three places, his favorite was also Sutton Court.
The deciding factors were the warm and family atmosphere, the attitude
of everyone we dealt with and the care my father receives. I've been lucky to be able to visit him most days for several months before flying home and I am certain he is in the best possible place.
The home is close to the shops, if needed, and the bus services are good with a hospital being a short car ride away. I've never had a problem parking and I've used the buses too.
The food at meal times is very well presented and, as soon as you sit down as a visitor tea, coffee and biscuits are offered, so it's easy to chat. The shared areas on the ground floor are light and the activities on offer look just right. I very rarely give 5/5 on any survey, but Sutton Court deserves it.
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Review from Brenda P (Daughter of Resident) published on 18 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother, who is on occasions challenging to deal with, has been at Sutton Court Care Centre for 7 weeks and I cannot fault the care and attention she has received. I looked into several other care homes before deciding on Sutton Court and am so glad I did because, in my view, Sutton Court is second
to none.
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Review from J C (Friend of Resident) published on 11 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone in this home is lovely. All the staff are very helpful and caring. Rooms very clean, light and airy. Good to see how the staff spoke very kindly towards my friend. It smelt so lovely and clean!
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Review from W N (Daughter-in-law of Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You could not have made my mother-in-law feel more welcome. She has settled quicker than we thought. We know she is being well cared for, and the staff are lovely to her. Thank you.
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Review from Tony B (Son of Resident) published on 18 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad was transferred here directly from the hospital and was given an end-of-life diagnosis. The staff were very welcoming, and even though this was a particularly difficult and painful time for the family, they respected our privacy and treated my dad with the utmost dignity. They even helped us
to celebrate his birthday with him and were so kind to us all. They allowed us all to spend his final hours with him and even found the time to give us refreshments. Nothing was too much trouble that night. A special thanks must go to two particular members of staff who were just absolute angels and gave us so much strength. Dad would’ve loved you both.
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Review from S P (Daughter of Resident) published on 9 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum enetered Sutton Court Care Centre in March 2020, just before the first Covid lockdown. She had been diagnosed with dementia and was 97 at the time. The staff have been caring, looking after her professionally and with dignity at all times. She celebrated her 100th Birthday as restrictions were being
lifted in May 2022. Visiting the home after her death this month, we found the staff very open and positive in their support, and they clearly knew our Mother very well. Care staff, duty staff, reception and management all contributed to making the last three years of her life comfortable and dignified.
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Current Review Score: 9.8 (9.828)

Overview of Review Score

The Review Score of 9.8 (9.828) out of 10 for Sutton Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.828 for Sutton Court Care Centre is calculated as follows: ( (318 Excellents x 5) + (35 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 366 Ratings = 4.828
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sutton Court Care Centre is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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