Sutton Court Care Centre

486/488 Sutton Common Road, Sutton SM3 9JL
Review Us
9.8 96 Reviews
  • Sutton Court Care Centre, Sutton
Sutton Court Care Centre is a purpose-built nursing home in Sutton in Surrey for 63 residents, spread across three and a half levels. All rooms are easily accessible via a passenger lift.

There are several communal lounges for residents to enjoy, as well as a pleasant conservatory area.

Highly motivated and well-trained staff are on hand to provide 24-hour nursing care to residents, and the home received an overall 'Good' rating by CQC inspectors in April 2017.

A daily menu of nutritious and well-balanced food is prepared by the home's chef using only the best ingredients available. Special dietary requirements of individuals can always be catered for.
Show Sutton Court Care Centre on the Map

Care Provided by Sutton Court Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: £1600 – £2300
  • Self-Funded Nursing Dementia Care: £1600 – £2300
  • RESPITE Self-Funded Nursing Care: £1700 – £2400
  • RESPITE Self-Funded Nursing Dementia Care: £1700 – £2400
The price(s) shown are provided by the care home. Contact Sutton Court Care Centre for full pricing details and T&Cs.

Contact Sutton Court Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Sutton Court Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Marie Bannister (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Sutton Court Care Centre Reviews (96)

9.8

Sutton Court Care Centre has a Review Score of 9.8 (9.800) out of 10, based on 22 reviews in the last 2 years.
Over all time Sutton Court Care Centre has 96 reviews.

Overall Experience
  • 82
  • 13
  • 1
  • 0
  • 0
Date Published
  • 96
  • 7
  • 10
  • 22
  • 74
Reviewer Connection to Sutton Court Care Centre
  • 39
  • 15
  • 7
  • 6
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 96, showing 41-60
Review from L W (Niece of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt only came to Sutton Court four weeks ago, but we are so happy how she was cared for.
A lovely place for her final weeks/days. Very clean and lovely staff who took care of her for us. Thank you so much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dolan A (Daughter of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sutton Court Care Centre is a family home for my Mother who has been living here in an assisted care facility since August 2020. It is a warm, caring, loving atmosphere where my Mum feels at home. The staff are wonderful, kind, generous and empathetic. They treat Mum as if she is their family. The management
is excellent and always has a patient pair of ears for all complaints and addresses issues very fast. Overall, I would rate them excellent in all spheres. Love you so much Sutton Court, from my heart.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D M (Son of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited eight or so on care homes on behalf of my father when he needed 24 hour nursing care and Sutton Court was my preferred choice early on. Luckily, after showing my father round three places, his favorite was also Sutton Court.
The deciding factors were the warm and family atmosphere, the attitude
of everyone we dealt with and the care my father receives. I've been lucky to be able to visit him most days for several months before flying home and I am certain he is in the best possible place.
The home is close to the shops, if needed, and the bus services are good with a hospital being a short car ride away. I've never had a problem parking and I've used the buses too.
The food at meal times is very well presented and, as soon as you sit down as a visitor tea, coffee and biscuits are offered, so it's easy to chat. The shared areas on the ground floor are light and the activities on offer look just right. I very rarely give 5/5 on any survey, but Sutton Court deserves it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brenda P (Daughter of Resident) published on 18 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother, who is on occasions challenging to deal with, has been at Sutton Court Care Centre for 7 weeks and I cannot fault the care and attention she has received. I looked into several other care homes before deciding on Sutton Court and am so glad I did because, in my view, Sutton Court is second
to none.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J C (Friend of Resident) published on 11 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone in this home is lovely. All the staff are very helpful and caring. Rooms very clean, light and airy. Good to see how the staff spoke very kindly towards my friend. It smelt so lovely and clean!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from W N (Daughter-in-law of Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You could not have made my mother-in-law feel more welcome. She has settled quicker than we thought. We know she is being well cared for, and the staff are lovely to her. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tony B (Son of Resident) published on 18 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad was transferred here directly from the hospital and was given an end-of-life diagnosis. The staff were very welcoming, and even though this was a particularly difficult and painful time for the family, they respected our privacy and treated my dad with the utmost dignity. They even helped us
to celebrate his birthday with him and were so kind to us all. They allowed us all to spend his final hours with him and even found the time to give us refreshments. Nothing was too much trouble that night. A special thanks must go to two particular members of staff who were just absolute angels and gave us so much strength. Dad would’ve loved you both.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S P (Daughter of Resident) published on 9 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum enetered Sutton Court Care Centre in March 2020, just before the first Covid lockdown. She had been diagnosed with dementia and was 97 at the time. The staff have been caring, looking after her professionally and with dignity at all times. She celebrated her 100th Birthday as restrictions were being
lifted in May 2022. Visiting the home after her death this month, we found the staff very open and positive in their support, and they clearly knew our Mother very well. Care staff, duty staff, reception and management all contributed to making the last three years of her life comfortable and dignified.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie R (Daughter of Resident) published on 6 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was diagnosed with dementia about three years ago and was referred to Sutton Court for assessment. Covid broke out across the country, so it was decided that she should stay at Sutton Court. This was a Godsend for our family, as she has been well cared for ever since. All staff have been respectful
and have gone above and beyond o look after this 100-year-old. She sadly died this week, and we have been kept informed every step of the way. Thank you, Sutton Court Care Centre.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine E (Wife of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are professional, kind and thoughtful. They made my husband's life better by giving him the attention he needed. Did not sit him in a chair and forget about him.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Trevor S (Nephew of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt resided in this care home for over three years. We honestly were very pleased we chose this excellent home for her. All staff we engaged with are committed to providing friendly excellent care. The home is spotless and has very modern facilities. I would recommend this home to anyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D H (Next of Kin) published on 7 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sutton Court Care Home, in my opinion, represents the very best that care homes have to offer; it should be held up to other care homes as an example of excellence that the care sector would do well to aspire to. All staff go above and beyond their expectations, and without exception, demonstrate compassion
and empathy in their respective roles. No amount of praise is high enough for them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Vincent A (Resident) published on 3 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was a resident at Sutton Court Care Centre after suffering an accident. My care was then based on convalesence. This is a little different from the usual resident at this establishment, having said that, my care was professional and effective. The staff are fantastic, always prepared to attend to
all your requirements. I have no hesitation to recommend Sutton Court Care Centre.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E S (Respite Resident) assisted by family/friend published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Comfortable stay.
Staff extremely helpful and friendly.
Nothing was too much trouble, day or night.
Two weeks respite care while daughter away.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K R (Daughter of Resident) published on 26 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was looked after extremely well by everyone at the home. Throughout her stay, she was treated with dignity and respect and felt like she was part of the family at the home. Communication regarding any issues was addressed, and the care was outstanding. Mum recently passed away at the home, and I
would like to thank everyone involved with Ma for making her comfortable and keeping us informed at all times throughout. Thank you to you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Laurie B (Wife of Resident) published on 10 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful care home which should be a model for everyone. Staff are caring and efficient, and nothing is too much trouble. I cannot praise the owner, managers and staff enough. A truly superb place - spotlessly clean and run beautifully. A place where loved ones will feel well looked after. Top class!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maureen C (Daughter of Resident) published on 7 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dear sweet mum was a resident for only seven months. During that very sad and awful time of Covid-19 allowing no visitors, she was cared for beautifully. Due to Mum's dementia, she was never left alone for very long; she always had company of the supper carers to attend to all her needs. Mum was
as happy as her illness would allow, but she was made to feel at home and comfortable by the cheerful and caring staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret W (Daughter of Resident) published on 9 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring home, nice environment with friendly and helpful staff.
Covid rules prevented the family to look at areas and limited outside visits in the hub.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julia H (Daughter of Resident) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our 91-year-old mother was discharged from the hospital to Sutton Court Care Home with Covid four weeks ago. We obviously could not visit, which was very stressful. However, the nurses on the Covid floor were very kind and were happy for us to call frequently and talk and see Mum on Whatsapp or Skype.
They looked after her like their own family until the end and treated her with dignity.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew C (Son of Resident) published on 29 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone at Sutton Court Care home was absolutely wonderful. They were friendly and very professional. Mum really enjoyed herself at this care home. I felt very happy for Mum to be here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Sutton Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.800 for Sutton Court Care Centre is calculated as follows: ( (221 Excellents x 5) + (28 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 260 Ratings = 4.8
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sutton Court Care Centre is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sutton Court Care Centre to verify any information. View our terms and conditions. Sutton Court Care Centre has an Enhanced Service - more info.