Kingsley Court, Hayes, London
Kingsley Court, Hayes, London
Kingsley Court, Hayes, London

Kingsley Court has been purpose-built to provide quality nursing, with a modern and homely interior, pleasant surroundings and a team of experienced care workers.

Each individual has their own care plan and the service is set up to ensure that requirements are regularly monitored, taking on board general health needs in line with regulatory requirements.

The facility includes its own multi-sensory room and all bedrooms are en-suite.

Group: Healthcare Homes Group Ltd

Person in charge: Shiny Mathappan (Manager)

Local Authority / Social Services: London Borough of Hillingdon Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 85 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Gujarati, Hungarian, Panjabi, Punjabi, Polish

Single Rooms: 85

Shared Rooms: 0

Rooms with ensuite WC: 85

Weekly Charges Guide: Personal Care Single £650 – £850 (These prices are only a guideline, please contact Kingsley Court to find out the exact price for your requirements.) Nursing Care Single £750 – £950 (These prices are only a guideline, please contact Kingsley Court to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Kingsley Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Kingsley Court has a Review Score of 9.2 (9.158)

The Review Score of 9.2 (maximum of 10) for Kingsley Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Kingsley Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.511 for Kingsley Court is calculated as follows: ( (82 Excellents x 5) + (41 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 135 Ratings = 4.511

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.647 Points relating to the number of positive Reviews for Kingsley Court is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17 positive Reviews (85 registered maximum number of service users ÷ 5). 11 Reviews ÷ 17 Target = 0.647

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kingsley Court?

  • Extremely LIKELY
    9
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kingsley Court

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

My mother has been treated with care and dignity in the time she has spent at Kingsley Court. The carers are always friendly and welcoming to visitors and help to make the visit comfortable - tea/biscuits etc. They are always willing to assist my mother if she needs to go to her room or access the bathroom. There are regular activities planned - beauty events/parties/visiting entertainers. The home smells fresh and clean and the walls are decorated with artistic flair.

How likely would you be to recommend Kingsley Court? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

I had an incident with a carer verbally abusing my friend but it was dealt with by the manager in a professional way. I cannot say the same for head office as I did not find the area manager helpful at all. The home and staff are lovely it was only this one carer who caused problems with staff and clients. Thankfully, after some protest, she resigned as she was not fit to understand dementia clients.

How likely would you be to recommend Kingsley Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From my mother's admission to Kingsley Court, she received excellent care by very professional respectful and genuinely caring staff. The environment was homely, clean and all of my mother's needs were attended to. The management team worked extremely well together with the carers and nurses doing a very difficult job dealing with some very demanding family members which they should all be commended for. A wonderful experience making my mother's final days stress free.
My thanks to all of the staff.

How likely would you be to recommend Kingsley Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband was admitted to Kingsley Court after his stay in hospital, he was treated for pneumonia.
The hospital sent him first to another nursing home to recover where he was also well looked after but they would only keep him for a short time.
When social services told me to look for another care home, I knew which one to choose without hesitation, Kingsley Court.
The manager was very nice and the people working there have been kind, very nice and always helpful whenever he needed assistance.
He has Frontotemporal Dementia, which was difficult to diagnose earlier.
I looked after him for 6years alone, 24 hours, at home by myself but now it is very difficult to cope with his situation.
He is very happy in Kingsley Court, all the carers like him because he isn't a difficult person, always polite, not vocal - speaks very little- genteel and quiet.
Having said that, he needs professional help and care.
I am satisfied with the care in Kingsley Court and am grateful he found a place in this home.

How likely would you be to recommend Kingsley Court? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

I have been a resident here since October 2016 and I have been extremely happy and content.

How likely would you be to recommend Kingsley Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always pleasant and helpful. Any additional help is supplied. Cannot complain!

How likely would you be to recommend Kingsley Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly. Extremely clean. No problems whatsoever.

How likely would you be to recommend Kingsley Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find this care home extremely well run and efficient. The staff are very good, even to me as a carer.
My wife's room is always clean and tidy and I can't ask for more than that.
Thank you.

How likely would you be to recommend Kingsley Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

The care staff might change but the care does not. Helpful and polite to visitors as well, care for people can never be perfect but the staff here do try.

How likely would you be to recommend Kingsley Court? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My husband was admitted to Kingsley Court following five months treatment in the acute mental health unit at Hillingdon hospital. This has been a traumatic time for both my husband and myself. the staff at Kingsley Court have been very understanding, helpful and supportive to both myself and my husband. The accommodation is all we could wish for. My husband's room and en-suite are roomy, bright, warm and comfortable. The staff are always so understanding and although I am not sure how my husband truly feels I know he is safe and being well cared for. the food is varied and very suitable for the residence, also offering a choice fo all meal times.

How likely would you be to recommend Kingsley Court? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

I am very happy with the care and facilities. Staff are very polite and helpful.

How likely would you be to recommend Kingsley Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The home is very good and most of the staff are very helpful but as for the hygiene and cleanliness is not as it should be.

How likely would you be to recommend Kingsley Court? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Poor

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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