Kingsley Court

855 Uxbridge Road, Hayes UB4 8HZ
Review Us
9.9 117 Reviews
  • Kingsley Court, Hayes
Kingsley Court has been purpose-built to provide quality nursing, with a modern and homely interior, pleasant surroundings and a team of experienced care workers.

Each individual has their own care plan and the service is set up to ensure that requirements are regularly monitored, taking on board general health needs in line with regulatory requirements.

The facility includes its own multi-sensory room and all bedrooms are en-suite.

Care Provided by Kingsley Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1540
  • Self-Funded Residential Dementia Care: from £1540
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1540
  • RESPITE Self-Funded Residential Dementia Care: from £1540
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1750
The price(s) shown are provided by the care home. Contact Kingsley Court for full pricing details and T&Cs.

Contact Kingsley Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Kingsley Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Shiny Mathappan (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (85)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (24)
9.9

Kingsley Court has a Review Score of 9.9 (9.949) out of 10, based on 28 reviews in the last 2 years.
Over all time Kingsley Court has 117 reviews.

Overall Experience
  • 93
  • 23
  • 1
  • 0
  • 0
Date Published
  • 117
  • 7
  • 20
  • 28
  • 89
Reviewer Connection to Kingsley Court
  • 34
  • 29
  • 13
  • 8
  • 7
  • 7
  • 4
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 117, showing 61-80
Review from John L (Son of Resident) published on 22 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled in extremely well. By all accounts, she gets on well with all staff. Mum is very happy and I couldn't ask for any more than that. A very friendly care home with all staff very reassuring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B D (Son of Resident) published on 16 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care and attention my mother is receiving at Kingsley Court care home. I would like to thank all the staff for their professionalism and kindness they have shown to my mother over these unprecedented times.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from June W (Daughter-in-law of Resident) published on 14 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was able to see my mother-in-law under Covid restrictions which worked well. She was inside the lounge in a wheelchair, wearing a mask. I was outside in the garden. A very caring carer stayed with her all the time I was there. Her dementia means she finds things very confusing but the carer spent
time explaining everything to her. She is now 100 years old and the care home held a wonderful party for her in the garden. They had gone to great lengths to make the day special for her, given the current restrictions. I cannot praise the manager and her staff enough for the magnificent job they do.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G B (Son of Resident) published on 14 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been delighted with the continued care and attention my mum has received, especially during this difficult period. We appreciate and have been impressed by, the lengths the management and staff have gone to keeping us informed about her health and wellbeing whilst we have been unable to visit
her as regularly as before.
We are very grateful for everything the staff have done in difficult circumstances to maintain a happy, healthy and safe environment for all the residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mary J (Daughter of Resident) published on 7 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to Mum is exceptional. The staff are friendly, loving and caring. They do their jobs with enthusiasm and a smile on their faces. Mum is very happy at Kingsley Court as all her needs are catered for. The staff are constantly in touch if there are any changes in Mum's condition and are
always willing to talk and update when we call them. I have not been able to see Mum during the pandemic and I know that Mum is so well cared for. I can't speak high enough of the manager and her wonderful team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Steve W (Son of Resident) published on 21 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team, the nurses and the catering staff have been absolutely outstanding and so caring over the last 6 months, my sister and I could not have asked for more. The processes and methodology to capture the level of detail and care plans are in place and with a wide range of activities,
our mum who suffers from Alzheimer's and vascular dementia is in safe hands. Throughout lockdown, the management have been very strict on not allowing access and ensuring visitors follow procedures at any other time, I would have no hesitation in recommending this lovely care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Austin M (Brother of Resident) published on 6 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of Kingsley Court and the care they have provided to my dear brother, who is unfortunately terminally ill with a brain tumour (stage 4 glioblastoma). Everyone at Kingsley Court has been cheerful, attentive and thoughtful in helping my brother through this awful experience.
He has been very complimentary about the food in particular, and we as a family have really appreciated the care taken over medication and socialisation including having a wonderful birthday party in the midst of a pandemic. Thank you for everything!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S B (Daughter of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very grateful for the care provided for my mother in a time of need. When I asked her if she would like to come home she replied that there was 100% comfort here. She liked all the staff who would pop in to see if she was ok.
Reply from Shiny Mathappan, Manager at Kingsley CourtThank you for your comments. We have had the opportunity to discuss your concerns regarding activities and I confirm that we have displayed our new activity calendars and it is also displayed in the entrance on the activity of the day. Once again thank you very much for your valuable comments and will be shared with the staff in the unit.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R S (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy here. Management and the staff are excellent, very caring and pleasant, easy to approach.
Reply from Shiny Mathappan, Manager at Kingsley CourtThank you very much for the review. We are pleased that you are happy with the care provided to your loved ones, as always we do strive in providing a high quality of care with dignity and compassion. Your kind comments will be shared with all our staff.
Best wishes and thank you once again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B S (Daughter of Resident) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Kingsley Court Care Home is run extremely professionally. Staff are incredibly caring, understanding, patient and hard working.
They do a brilliant job, under challenging situations. The look after not only the resident but also the family and friends who come to visit.
Reply from Shiny Mathappan, Manager at Kingsley CourtThank you very much for the review. We are pleased that you are happy with the care provided to your loved ones, as always we do strive in providing a high quality of care with dignity and compassion. Your kind comments will be shared with all our staff. Best wishes and thank you once again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mustafa Z (Son of Resident) published on 25 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Kingsley Court has, overall, taken good care of our mother from the time she was accepted to now, her health improved from being immobilised to being partially mobile. We would like to express our gratitude to each member of staff, from carers to nurses, as well as the management for their dedication
and hard work. Being from a particular cultural and lifestyle background, our mother lacked the interest and willingness to align with the routine necessary to effectively run the care system, despite that, everyone here went out of their way to make her comfortable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A H (Daughter-in-law of Resident) published on 25 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think it is a good care-home. Although, looking after the elderly and people with many health conditions could be challenging, the care home staff and management took good care of the residents. They paid attention to individual needs such as the of food and hygiene. They have staff round the clock
looking after the residents and the managers are available too. We are satisfied with this service.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine M (Daughter of Resident) published on 24 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was moved to this wonderful care home after several weeks in hospital. He has been here for five weeks now and I've been overwhelmed by the management team, nurses, carers, chefs and activity co-ordinators, through to the home's GP. He has never been happier and at last, after many years, I am
able to be just his daughter and advocate and not his carer. I am confident to place his care in their professional hands. So well guided and led.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from W A D (Brother of Resident) published on 27 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our family members are well cared for by compassionate, patient and friendly staff.
A high standard of care is maintained in a clean facility.
This care home has professional and welcoming staff, in a safe, secure environment.
Thank you for giving the family such peace of mind.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol T (Niece of Resident) published on 27 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has been at Kingsley Court for a month. He is so well looked after and is very happy. Today he had a visit from his nephew and wife from the USA. The manager organised an excellent lunch in the bar which gave us a lovely time together. The staff always go the extra mile.
Thank you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R H (Husband of Resident) published on 8 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff are always polite and will always talk and ask how you are. They always get in touch if things are required for check-ups.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Angela D (Friend of Resident) published on 13 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is very happy in Kingsley Court. Very healthy meals at all time. The staff are very friendly and supportive.
Well looked after always with dignity and respect.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Frank R (Husband of Resident) published on 7 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been coming to the home for over 2 plus years and my experiences have been excellent with no complaints.
Also, the staff at this home have been without a doubt, excellent with no complaints always willing to help etc.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I T (Resident) published on 7 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Kingsley Court a very pleasant place to live and I find the staff most helpful and caring.
I consider them to be more like friends than staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jean W (Sister of Resident) published on 6 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the staff and food.
My brother likes it here, that is the main thing.
The only thing I'm not happy with is the shaving. I have asked for it daily as I go in to take him out a lot.
Reply from Shiny Mathappen, Home Manager at Kingsley CourtThank you very much for your feedback. I am really sorry to hear your concern regarding the shaving but please be reassured that I will discuss with the team and will address this matter promptly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for Kingsley Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.949 for Kingsley Court is calculated as follows: ( (320 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 335 Ratings = 4.949
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kingsley Court is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading

Awards / Recognitions (15)

Loading...

Meet the Team (7)

Shiny

Shiny Mathappan

Job Title: Home Manager

“We are most proud of the care we provide and the outcomes in terms of resident satisfaction. There is a high quality of staff at the home and we work closely together as a strong team.”

Martha

Martha Tamerat

Job Title: Activities Coordinator

Martha believes to be good in her role you need to understand residents’ needs and the ability to make a difference. Skills and ability to plan and organise own workload and able to work independently. To establish links and encourage involvement with families and local communities in the home. To promote a positive image of the home by maintaining a professional approach at all times. Excellent communication skills. Treat people with dignity and equality. To provide occupational opportunities for individual residents. To confidently plan and organise group activity programmes.


The favourite part of her working day is making a difference and seeing a smile on residents’ faces is what motivates her and keeps her going; makes her job rewarding. It is the satisfaction gained knowing she has made a difference.


The biggest professional challenge in her current role, is working with advanced dementia residents and understanding their challenging individual needs.


Her biggest career highlight to date was being nominated for dignity champion finalist, employee of the year (twice), IIP – Gold, Certificate of Excellence for Outstanding Performance and Dedication – IIP – Gold, CQC inspection – 2018 (dementia unit), Hillingdon Social Services (wall art on dementia unit) and Certificate of Achievement 2018.


Qualities which make Martha stand out are her good people skills and management, good communication, treat people with equality and approachable and understanding


Outside of work she enjoys socialising with friends and family, reading, watching films and documentaries, history, arts and crafts and travelling.


Martha enjoys a good and peaceful working day. She feels content knowing that she has made a difference in a resident’s day and knowing her efforts have been successful and rewarding.

Mariusz

Mariusz Damer

Job Title: Maintenance Manager

I enjoy working with people and the variety of tasks each day, which keeps the job interesting. I care deeply about the safety and well-being of the residents. My qualifications include an MSc in Internet Application Development, beginner-level Computer Management Systems, 17th Edition IEE Wiring Regulations, and training in mechanical repairs.

Felicidad

Felicidad Maglente

Job Title: Deputy Manager

I value the relationships between staff, families, and residents, focusing on improving the quality of life for elderly people. I build connections, make them laugh, and ensure they feel part of a family, providing activities to meet their physical, emotional, and cognitive needs. As a registered nurse with over 40 years of experience, I continue to attend relevant training to improve my performance and stay up to date.

Reuben

Reuben Elias

Job Title: Administrator

I find it rewarding to make a real difference in residents' lives, supporting the management and care team to enhance their quality of life. I help plan outings, classes, and events, fostering social connections, and take time to chat with residents. I hold a BA in Business Management from Kingston University, London.

Mary

Mary Perrie

Job Title: Activities Coordinator

I enjoy making a difference to my residents, helping them feel happy and contented. I have a Bachelor's in Education, which supports my role in enriching their lives.

Balvinder

Balvinder Basran

Job Title: Head Chef

I enjoy cooking and ensuring the residents' dietary and nutritional needs are met every day. I hold a Level 2 Award in Food Safety and Catering.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kingsley Court to verify any information. View our terms and conditions. Kingsley Court has an Enhanced Service - more info.