Astbury Mere Care Home

Newcastle Road, Astbury, Congleton CW12 4HP
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9.8 134 Reviews
  • Astbury Mere Care Home, Congleton
Situated only a few minutes from the centre of Congleton, Astbury Mere Care Home sits in an incredibly desirable position, with views of Astbury Mere Country Park and easy access to the nearby towns of Biddulph, Kidsgrove and Sandbach. Having opened in 2010, Astbury Mere provides 24-hour residential, dementia, nursing and respite care for senior individuals living in and around Cheshire. With 62 ensuite bedrooms, Astbury Mere provides exceptional person-centred care in a comfortable yet stylish purpose-built environment. With numerous communal living areas, a hairdressing salon, a dedicated activities and wellbeing room and a private dining room for special family occasions, Astbury Mere has everything one could wish for. Astbury Mere residents also benefit from access to a secure, landscaped garden for relaxation, a gentle stroll or a spot of gardening.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Emma Hackett (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Astbury Mere Care Home Reviews (134)

9.8

Astbury Mere Care Home has a Review Score of 9.8 (9.824) out of 10, based on 28 reviews in the last 2 years.
Over all time Astbury Mere Care Home has 134 reviews.

Overall Experience
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  • 28
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Date Published
  • 134
  • 5
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  • 28
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Reviewer Connection to Astbury Mere Care Home
  • 46
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  • 12
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  • 5
  • 3
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  • 1
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Total of 134, showing 21-40
Review from Brendan C (Brother of Resident) published on 27 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother went into the care home just after he had his prostrate removed the staff were really good to him making him feel welcomed and cared for he liked the food and his room he is at home now and has said to many of his friends and relatives how good the care was and how all the staff had been
great to him many thanks!
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

Thank you for taking the time to leave us a review. It was a pleasure to assist your brother with his recovery, and I am glad to hear he enjoyed his time with us.

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Review from Philip K (Son of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I manage a healthcare company and recently placed my mum in Astbury Care Home. I am so impressed with the helpful and caring team. Not all care homes are the same and it's really important to ensure your loved ones are well cared for and happy. Staff are excellent, well led by the management team, food
is great and everyone engages with Mum and family visitors in a friendly engaging manner.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

It fills me with pride to read feedback that compliments every aspect of our home, so thank you for taking a moment to leave us a review. It is an honour to care for your lovely mum.

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Review from Bob S (Resident) assisted by family/friend published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly. I feel well cared for. The food is good and I am happy to be living here.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

It is fantastic to hear you are happy living at Asbury Mere - we are certainly happy to have you with us!

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Review from Louise B (Daughter of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both of my parents are at Astbury Mere. My mother has been there for 18 months. Her care has been very good and has changed, as needed, due to her declining health. My father has only been at Astbury for a few weeks. The staff were very friendly and welcoming, making the transition easy for Dad and
for the rest of the family. We are happy knowing that Mum and Dad are being well cared for. All the staff, both admin and carers, have been so helpful.
Thank you.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

It fills me with joy to hear your fantastic parents have settled into life at Astbury Mere - it is a pleasure to have them with us! I will be sure to pass your kind feedback on to the rest of the team.

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Review from Paul C (Son of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Astbury since Oct 23.
Mum really has settled well down to the care and support from all of the staff
I have experienced on a number of occasions professionalism, care and devotion.
The activities are excellent and the Christmas Period was wonderful.
Mum came for a wedding and on
the day of travel, all of her medication was listed and prepared and included a record for me to complete for continuity. A packed lunch was prepared for the journey.
Nothing seems to be too much trouble.
Thank you to the manager and your team.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

Thank you for your positive feedback, and what you have seen in the care that we provide to all of our residents. The whole staff team here at Astbury Mere Care Home are dedicated to delivering the best in care, and it means a great deal when that is recognised by the families that we also support. It is a pleasure to look after your mum and to have been able to support her in attending the wedding which was a lovely experience for her.

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Review from S M (Daughter of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so pleased at how well our mum has settled in at Astbury Mere. All the staff are wonderful with her, her room is lovely and comfortable, and she is very much enjoying the delicious meals. Like many families in our situation, we really struggled with the decision to move Mum to residential care,
but we are now relieved that she is safe, in such a lovely, happy environment and being so well cared for.
Reply from Emma, Home Manager at Astbury Mere Care Home

Thank you so much for taking the time to write us a review. We are so pleased your mum has settled in well and is enjoying her time with us. I will make sure I share your feedback with our team, who will be delighted.

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Review from L R (Daughter of Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother arrived at Astbury Mere at the beginning of November. Mum was made very welcome and also the family.
Everyone is very caring and friendly.
Mum is very settled and is enjoying having her hair done each week.
All areas are excellent.
All mum's needs are met. All staff go over and above in
all they do.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

Thank you so much for the kind review and I will certainly pass this on the team who will be delighted with the feedback. We are so happy that your mother has settled in well and both her and the family feel supported.

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Review from Damian S (Son of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum arrived in early September and from the moment she turned up, it was evident to see just how caring the staff are.
Above and beyond doesn't do enough justice to describe the team.
My mum has been treated like a princess. Compassion and understanding are some other words. We simply have been
lucky to have my mum here.
Reply from Emma, Home Manager at Astbury Mere Care Home

Thank you so much for taking the time to leave us such a wonderful review. We are so happy that you have had such a great experience, alongside your mum. We are very proud of our home and team so will share your feedback with everyone as I know they will be delighted.

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Review from J H (Daughter of Resident) published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't be happier for the outstanding level of care and compassion offered to Dad and the rest of the family. All the staff from home keeping upwards were wonderful. You couldn't clearly tell it wasn't just a job to them, it was a vocation. We are just so grateful that Dad ended his days in such a
wonderful environment. Thank you.
Reply from Emma, Home Manager at Astbury Mere Care Home

What a wonderful review of Astbury Mere, thank you so much for taking the time to share your family's experience of our home. We are really proud of our staff team and will be sharing this feedback with them. It is a privilege to look after the ladies and gentlemen who live with us and we are so grateful when people share such positive experiences with us.

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Review from J C (Daughter of Resident) published on 20 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident of Astbury Mere on palliative care for only a short time before she sadly passed away. In that time, the nursing care was excellent. The staff were respectful, caring and very helpful.
We only ever had to ask and it was done. The staff worked together as a team and communicated
thoroughly and appropriately with the family during this difficult time.
Astbury Mere has great staff and is well-managed, it is a great example of what a good nursing home should be, unfortunately not all are. This home felt like home from home and was excellent in every way.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

Thank you for your exceptional feedback and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your mum during the latter stage of her life, she is missed by all of the team here at Astbury. I will be sure to share your feedback with the team, they will really appreciate your kind words.
Warmest regards,
Emma and all of the team at Astbury Mere.

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Review from V H (Daughter of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is being really well looked after at Astbury Mere Care Home. The staff are all lovely, very friendly and nothing is too much trouble. I know Mum is in very safe hands and she feels very lucky to be in such a fantastic home. The facilities are excellent, spotlessly clean and very homely. Thank
you to all the staff for everything they are doing to care for my Mum so well.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

Thank you for such lovely comments and high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. Thank you.

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Review from C P (Granddaughter of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a warm and friendly welcome from all staff. The staff are extremely kind and caring and attentive. The facilities and rooms are very clean and tidy. Gardens and grounds are well maintained. Overall my gran is happy and see,s settled in Astbury Mere.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

What wonderful praise, thank you so much! I will be sure to share your feedback with the team, they will be delighted.

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Review from C L (Husband of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first day of my wife's admission, I can say that the level of care has been exceptional. All of those involved in the care home have treated her with the utmost care, dignity and respect. Nothing is too much trouble and their professionalism to engage with her at different levels when she is
at a low period or when she is feeling good, is first class. They listen but never judge and the patient is always put first. However, they also enquire regularly about how the relatives are feeling which is very comforting. The building and the garden surrounding it are very well maintained.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback. Thank you for entrusting us with the care of your wonderful wife.

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Review from Y L (Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Astbury Mere Care Home is set in beautiful surroundings. The home is very homely, beautifully decorated and extremely clean and fresh. The facilities are all excellent. All of the staff are most caring, kind and considerate which gives the feeling of a very happy family home.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

Thank you for such lovely comments and high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. Thank you.

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Review from J S (Daughter of Resident) published on 17 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted Astbury Mere Care Home after Mum had had a fall. She was initially admitted to hospital and spent ten days there. I suggested to Mum that perhaps a short period of respite would help her to gain strength, confidence and the rest would help her to recover quickly. She agreed and after doing
some research and hearing positive feedback about Astbury I contacted a memeber of staff who helped organise Mums transfer from hospital. Since arriving at Astbury Mum has settled in extremely well. The staff are kind and caring the food very good and she was thrilled to have her hair done! She has said that she would happily return in the future again for respite. From my own perspective I cannot thank the team at Astbury for their support to both Mum and myself.
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Review from Philip M (Nephew of Resident) published on 27 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
10000 per cent, nothing was too much trouble. The manager and all the staff to the domestics, they looked after my auntie as though she was their mother. I would highly recommend Astbury Mere Care Home to anyone. Once again I would like to say a very big thank you to all the staff for what a fantastic
job they do.
Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.

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Review from S B (Wife of Resident) published on 17 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management are very helpful. Nothing is too much trouble for them. Unfortunately, as my husband has to remain in his room, as he is very poorly, he hasn't been able to participate in any activities or enjoy the facilities, not even the food, as he isn't eating much at all.
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Review from P D (Respite Resident) published on 17 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are like one happy family, very helpful and patient. The laundry service is good. Food is excellent and well-presented. Various activities on all week. Everyone here at Astbury Mere Care Home made my stay a very happy and positive experience in the circumstances.
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Review from C P (Daughter of Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy so far with the care and support that my dad is receiving. The staff are really helpful and attentive. We hope that he will continue to be happy here. The building is lovely and so are the gardens and other facilities.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

We work hard to exceed all expectations and the team will be thrilled to receive this feedback. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.

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Review from P R (Wife of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is lovely, I feel that I don't worry leaving my husband here as the staff are so caring. There are plenty of common rooms for us to sit in and when the weather allows the gardens are lovely to sit out in, which the staff tend to on their days off.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

Thank you for your incredible comments. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.

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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Astbury Mere Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.824 for Astbury Mere Care Home is calculated as follows: ( (275 Excellents x 5) + (51 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 329 Ratings = 4.824
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Astbury Mere Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (4)

Emma

Emma Hackett

Job Title: Home Manager Joined: 2010

Hello, my name is Emma, and I have worked at Astbury Mere since we opened in 2010.


I am a registered general nurse, and that is where my career with Porthaven Care Homes began. Over the past 15 years, I have progressed with the company, becoming deputy and home manager.


I have an excellent team working alongside me, and we work as one unit to support our wonderful residents and their families, as well as each other. I am incredibly proud when people describe Astbury Mere as a 'happy home'.

Sheli

Sheli Knapper

Job Title: Deputy Manager Joined: 2010

Hello, my name is Sheli Knapper, and I am the Deputy Manager here at Astbury Mere.


I began working at Astbury Mere as a carer in 2010 and soon after took a hiatus to complete a degree in Nursing at Keele University. I am incredibly devoted to Astbury Mere and love the strong family approach present in our home. I am especially proud of our exceptional dementia and end-of-life care.

Adriana

Adriana Jaracz

Job Title: Client Services Manager Joined: 2019

Hello, my name is Adriana Jaracz, and I have been the Client Services Manager here at Astbury Mere Care Home since 2019.

Dawn

Dawn Robson

Job Title: Home Trainer Joined: 2011

Hello, my name is Dawn Robson, and I am the Home Trainer here at Astbury Mere.


I have worked in the care sector for over 30 years, and I have worked at Astbury Mere for 14 years. I have a Level 3 qualification in Education and Training, am trained in Dementia Care Mapping and have acquired many other qualifications over the years that I use in my role.


As a home trainer, I source and help provide any training that is required within our home so that our team can continue to learn and grow in confidence and experience. Alongside this, I support our residents in a way that enables them to maintain their independence, which I find incredibly rewarding.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Astbury Mere Care Home to verify any information. View our terms and conditions. Astbury Mere Care Home has an Enhanced Service - more info.