Astbury Mere Care Home

Newcastle Road, Astbury, Congleton CW12 4HP
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9.8 134 Reviews
  • Astbury Mere Care Home, Congleton
Situated only a few minutes from the centre of Congleton, Astbury Mere Care Home sits in an incredibly desirable position, with views of Astbury Mere Country Park and easy access to the nearby towns of Biddulph, Kidsgrove and Sandbach. Having opened in 2010, Astbury Mere provides 24-hour residential, dementia, nursing and respite care for senior individuals living in and around Cheshire. With 62 ensuite bedrooms, Astbury Mere provides exceptional person-centred care in a comfortable yet stylish purpose-built environment. With numerous communal living areas, a hairdressing salon, a dedicated activities and wellbeing room and a private dining room for special family occasions, Astbury Mere has everything one could wish for. Astbury Mere residents also benefit from access to a secure, landscaped garden for relaxation, a gentle stroll or a spot of gardening.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Emma Hackett (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Astbury Mere Care Home Reviews (134)

9.8

Astbury Mere Care Home has a Review Score of 9.8 (9.824) out of 10, based on 28 reviews in the last 2 years.
Over all time Astbury Mere Care Home has 134 reviews.

Overall Experience
  • 103
  • 28
  • 3
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Date Published
  • 134
  • 5
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  • 28
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Reviewer Connection to Astbury Mere Care Home
  • 46
  • 15
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  • 12
  • 11
  • 5
  • 3
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Total of 134, showing 1-20
Review from C K (Wife of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are wonderful, from domestics to management, and any issues are dealt with immediately. I can leave my husband knowing he is in safe hands and is being treated with kindness and respect. Any issues out of hours, I am contacted as soon as possible.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

Thank you for your kind words. We are so pleased to hear that you are happy and assured about your husband's care with us.

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Review from Brian W (Respite Resident) published on 25 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is my 3rd respite stay at Astbury Mere Care Home.I have again been impressed with the care and dedication given by all branches of staff, nothing is to much trouble. Astbury offer a good menue each day and the food is presented well. The accomodation, each room is self contained and of good size.
My only comment would be that a higher seating chair should be available, this also applies to the lounge area as well.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

Thank you for taking the time to leave such a kind review, Brian. You are always welcome at Astbury Mere, it is our pleasure having you stay with us. We will make sure to take your feedback about seating into consideration with the respective teams.

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Review from J Y (Husband of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with care homes, my negative views were mixed with the amount of care given to my family at the time, but since my wife came to Astbury Mere, my attitude to care homes has changed drastically. It's put faith into my view into care, which Astbury is all about.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

It fills me with pride to hear we have been able to provide you with a positive care home experience and that your opinion of care has now changed.

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Review from Alan E (Husband of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is more like a hotel than a care home. The rooms the patients have are of a good size and with its own full facilities. Food is of high quality. Staff show good empathy with patients and there is a very good staff/patient ratio. Staff are very welcoming to visitors and greet us by name. Although
it is 10 miles away from home and not the cheapest, my family and I decided it was the best place for her. She is very happy here.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

Thank you for your incredibly positive review. It is a pleasure to have your wife with us, and it is great to hear you are happy with the care she receives.

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Review from S P (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall our experience of mum being in Astbury Mere is very good. The only thing we can really fault is not enough staff on to assist residents with general duties e.g going to the toilet. Pleased with all the activities, staff helpful, food is very good.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

I am glad to hear your overall experience has been positive, and I will be sure to take your feedback about staffing into consideration going forward. If you would like to discuss this further at any point then please do not hesitate to get in touch with me directly.

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Review from H R (Daughter of Resident) published on 24 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home is welcoming and staff are all very friendly. There are lots of activities and trips arranged for the residents which is important and necessary especially if the resident is mentally very aware. There are also lots of opportunities for social interaction and stimulation for the residents.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

Thank you for your feedback. We are always keen to ensure there are activities, events and trips on offer for all our residents to enjoy.

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Review from Linda S (Respite Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had several stays at Astbury Mere Care Home on discharge from the hospital after having a severe chest infection, therefore time spent mainly in my room rather than taking part in activities. Help given when requested, call bell always to hand and answered in good time. As on respite care helped
to maintain my independence for going home again, the staff are friendly and helpful. Lovely to have the bathroom cleaned daily and fresh towels daily. Laundry good and returned in good time, freshly laundered and ironed. Meals varied and selection so there's always something to choose from. Only grumble is tea served at 17.00 when used to eating at 19.00 but you get used to it.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

I am glad to hear you have enjoyed your various stays at our home and that we have been able to assist in your recovery. Please feel free to visit us again soon for coffee, cake and a catch up!

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Review from Jenny S (Sister-in-law of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister-in-law enjoys respite stays at Astbury Mere and always receives excellent care and friendliness while she is there. She often books in for one or two weeks at a time but very often stays longer. They make her feel cared for, safe and comfortable and I think she feels it is hard to go home
sometimes as they look after her so well. Many thanks to all the staff.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

I am glad to hear your sister-in-law enjoys her stays as it is a pleasure to have her with us when she does!

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Review from I C (Son-in-law of Resident) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great staff and facilities. My mother-in-law has settled in really well. She is very well cared for with excellent food and social activities. Thank you to all the lovely staff.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

It is fantastic to hear your mother-in-law has settled comfortably into life at Astbury Mere. It is a pleasure to have her with us.

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Review from Graham D (Nephew of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Asbury Mere Care Home have been looking after my aunt for nearly four months and the care and compassion is exemplary. She had been in another care home for six months prior to moving to Astbury and she is much, much happier now. The staff are wonderful, they try so hard to make everything as normal
as possible. My aunt enjoys the trips out in the minibus.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

It fills me with pride to hear your aunt has settled well into life at Astbury Mere and feels more content now that she is with us. It is a joy to have her with us!

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Review from Roy V (Husband of Resident) published on 4 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my wife has been in this home she is much calmer in herself. In her previous one, she was very anxious and nervous. She has settled due to the approach of the caring staff at Astbury and under the circumstances (she has vascular dementia) she is safe and comfortable and is catered for humanely
and respectfully in every aspect of her needs. It is a great relief that my family can sleep at night in the knowledge that she is very well looked after.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

Thank you for taking a moment to leave us a review. It is an honour to care for your lovely wife and I am glad to hear she has settled well into life at Astbury Mere.

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Review from H H (Daughter of Resident) published on 4 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely place. Viewed most in the area and this is outstanding compared to the others. Staff are all so friendly and happy which helps with the anxiety of moving a loved one into care. The receptionist is so welcoming and friendly.
Overall I feel I have complete peace of mind whilst we as a family have
been navigating a very difficult journey.
Thank you so much you are all truly amazing.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

It is incredibly fulfilling to hear we were able to assist you in your care search and ease the process of moving your loved one into our care. I will be sure to pass your feedback on to the rest of the team, in particular our receptionist!

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Review from Michelle C (Daughter of Resident) published on 4 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mum has been in Astbury Mere Care Home she has been truly cared for to the absolute highest standard. This is down to the incredibly caring staff who are always making my mum smile and laugh and feel like she's at home. The amazing staff are always very welcoming to family visiting and quickly
make you feel part of the Astbury family. I go home knowing that my mum is safe, happy and comfortable. I couldn't ask for much more than that.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

Thank you for your heartfelt review. The team here at Astbury Mere are truly exceptional and I will be sure to share your kind words with them.

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Review from L D (Niece of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff (from every part of the home) have been welcoming, friendly, and caring and everyone takes time to talk to our relatives.
Gardens are perfect to walk around, well maintained, and beautiful.
The food we have sampled here (at the Garden Party and biscuits/cakes available for guests) is of good
quality.
The resident's bedrooms could do with a bit of updating, but that is from my point of view.
The most important point is that our relative is happy, settled, and respected.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

I am glad to hear your loved one is happy living with us at Astbury Mere, and we will certainly take into consideration your feedback about the bedrooms.

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Review from J D (Husband of Resident) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my first contact with Astbury Mere in June 2012 to assess facilities then have regularly been in touch and that is when I was unexpectedly admitted to hospital. They came to my rescue and swiftly arranged my wife's admission - she has dementia and had broken her arm - The same day I was hospitalised
and she was admitted on August 9th. Since then management and staff have been exemplary. They care, they assist, they show compassion and friendship and nothing is too much trouble. The level of professionalism I'm sure has contributed to my wife's ongoing recovery and my peace of mind. They are all there for me and my wife. There is no price I can put on that.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

Thank you for taking a moment to leave such a heartfelt review. It fills me with pride to hear how beneficial your wife's stay with us has been.

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Review from J E (Daughter of Resident) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to our Astbury Mere Care Home family for your care, support and professionalism. My mum has been a resident at the home since 2023. From the day of admission to the present day the care has been, and services, exceptional. The staff are always responsive, resident centered in approach and
always willing to go the extra mile. Thank you.
Reply from Marketing Porthaven, Marketing Assistants at Astbury Mere Care Home

What a wonderful review of Astbury Mere, thank you so much for bringing your mum to stay with us. She has been a pleasure to care for. We are so grateful for you sharing such positive experiences with us.

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Review from Atul M (Son of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father went into the care home just after being released from hospital. The organisation of the pre-visits as well as the information about the care home facilities was excellent. My dad was well looked after during the move into the care home and the staff did well to help settle him in. A big thank
you to everyone involved!
It's now been a month since he moved in and he is very happy.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

Thank you for taking a moment to leave a review. I am overjoyed to hear your father has settled into life at Astbury Mere well.

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Review from Nicola P (Daughter of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is on the dementia ward. The care provided is second to none. All the staff show the residents the utmost respect, know each resident's individual personality and quirks. Treat the residents the same way a family member would, lots of loving care, and also give family members lots of support
and are always there for a chat or hug when needed. Cannot recommend highly enough.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

Thank you for your heart-warming feedback. Here at Astbury Mere, we want our team to feel like an extended part of your family, so I am glad to hear you feel this is the case.

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Review from U M (Wife of Resident) published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Service was wonderful. My husband had a great time during his stay at Astbury Mere.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

I am glad to hear that your husband enjoyed his time with us. Do pop in and visit us again sometime, you are always welcome at Astbury Mere!

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Review from I E (Friend of Resident) published on 28 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visit the care home every day, always greeted on arrival with a pleasant welcome and all staff very pleasant and very helpful. Everyone seems to join in when there is entertainment and the whole atmosphere is great, enjoying sing songs, quizzes, the residents enjoy trips out in the minibus. I enjoy
my daily visits and made to feel very welcome and part of one big family, so a big thank you to everyone, even to kitchen staff.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

I am thrilled to hear you enjoy your visits to Astbury Mere, and I must say we pride ourselves on creating a fun atmosphere for all to enjoy! I will pass your positive feedback on to the rest of the team.

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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Astbury Mere Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.824 for Astbury Mere Care Home is calculated as follows: ( (275 Excellents x 5) + (51 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 329 Ratings = 4.824
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Astbury Mere Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (4)

Emma

Emma Hackett

Job Title: Home Manager Joined: 2010

Hello, my name is Emma, and I have worked at Astbury Mere since we opened in 2010.


I am a registered general nurse, and that is where my career with Porthaven Care Homes began. Over the past 15 years, I have progressed with the company, becoming deputy and home manager.


I have an excellent team working alongside me, and we work as one unit to support our wonderful residents and their families, as well as each other. I am incredibly proud when people describe Astbury Mere as a 'happy home'.

Sheli

Sheli Knapper

Job Title: Deputy Manager Joined: 2010

Hello, my name is Sheli Knapper, and I am the Deputy Manager here at Astbury Mere.


I began working at Astbury Mere as a carer in 2010 and soon after took a hiatus to complete a degree in Nursing at Keele University. I am incredibly devoted to Astbury Mere and love the strong family approach present in our home. I am especially proud of our exceptional dementia and end-of-life care.

Adriana

Adriana Jaracz

Job Title: Client Services Manager Joined: 2019

Hello, my name is Adriana Jaracz, and I have been the Client Services Manager here at Astbury Mere Care Home since 2019.

Dawn

Dawn Robson

Job Title: Home Trainer Joined: 2011

Hello, my name is Dawn Robson, and I am the Home Trainer here at Astbury Mere.


I have worked in the care sector for over 30 years, and I have worked at Astbury Mere for 14 years. I have a Level 3 qualification in Education and Training, am trained in Dementia Care Mapping and have acquired many other qualifications over the years that I use in my role.


As a home trainer, I source and help provide any training that is required within our home so that our team can continue to learn and grow in confidence and experience. Alongside this, I support our residents in a way that enables them to maintain their independence, which I find incredibly rewarding.

Frequently Asked Questions about Astbury Mere Care Home

What types of Care is Astbury Mere Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Astbury Mere Care Home have?

There are 62 Single Rooms.

What are the Facilities & Services at Astbury Mere Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Astbury Mere Care Home to the centre of Congleton?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Astbury Mere Care Home to verify any information. View our terms and conditions. Astbury Mere Care Home has an Enhanced Service - more info.