Astbury Mere Care Home

Newcastle Road, Astbury, Congleton CW12 4HP
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9.8 134 Reviews
  • Astbury Mere Care Home, Congleton
Situated only a few minutes from the centre of Congleton, Astbury Mere Care Home sits in an incredibly desirable position, with views of Astbury Mere Country Park and easy access to the nearby towns of Biddulph, Kidsgrove and Sandbach. Having opened in 2010, Astbury Mere provides 24-hour residential, dementia, nursing and respite care for senior individuals living in and around Cheshire. With 62 ensuite bedrooms, Astbury Mere provides exceptional person-centred care in a comfortable yet stylish purpose-built environment. With numerous communal living areas, a hairdressing salon, a dedicated activities and wellbeing room and a private dining room for special family occasions, Astbury Mere has everything one could wish for. Astbury Mere residents also benefit from access to a secure, landscaped garden for relaxation, a gentle stroll or a spot of gardening.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Emma Hackett (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Astbury Mere Care Home Reviews (134)

9.8

Astbury Mere Care Home has a Review Score of 9.8 (9.824) out of 10, based on 28 reviews in the last 2 years.
Over all time Astbury Mere Care Home has 134 reviews.

Overall Experience
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  • 28
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Date Published
  • 134
  • 5
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Reviewer Connection to Astbury Mere Care Home
  • 46
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  • 12
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  • 5
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  • 2
  • 1
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Total of 134, showing 61-80
Review from Margaret L (Power of Attorney of Resident) published on 25 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so delighted with the service we are receiving from the staff at Astbury Mere. They give us regular updates about our loved one and nothing is too much trouble. Since moving here our loved one is enjoying his food and has even put on weight! He has been given extra help to stand and get into a
chair rather than just using a hoist all the time, and been encouraged to try! The staff are very friendly to us as well as our loved one, all in all, we are very happy indeed that we moved from another home to Astbury Mere.
Reply from Emma Harding, Home Manager at Astbury Mere Care Home

It's wonderful to hear such great feedback for my team - thank you, I will be sure to share your comments with them all.

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Review from Sheila T (Daughter of Resident) published on 25 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident in Astbury Mere for three weeks. The staff have been very helpful and made mum feel comfortable from the beginning. Mum seems to be much happier, her appetite appears to have improved and she is much more interested in what is going on. As far as the family are concerned,
although there are restrictions due to Covid, the staff keep us informed at all times and are always happy to answer any questions.
Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you for sharing your experience of our home. I'm really pleased to hear you are seeing improvements in mum's health and wellbeing since joining us. Best wishes, Emma.

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Review from Gill T (Daughter of Resident) published on 25 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has only been at Astbury for a few weeks and as a family, we were concerned about the transition to Astbury from another care setting and the impact it would have on mum. We needn’t have worried though, the move was seamless, and mum took it all in her stride.
The support prior to the move and
since has been excellent. Mum is now settled and happy in her new home.
Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you for your comments, we're pleased Mum has settled so very well here. Best wishes, Emma.

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Review from Helen P (Daughter-in-law of Resident) published on 24 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With 2020 being such a terrible year, we can only say what we see, and my father-in-law is so comfortable, stressfree and seems happy! Thanks to all the staff at Astbury Mere Care Home. Amazing.
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Review from M W (Resident) published on 19 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had a very pleasant experience whilst I have been here. With all the staff being very kind to me.
Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you for taking the time to review us and for your lovely comments. It was a pleasure to have you stay at Astbury Mere and we look forward to seeing you again soon.

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Review from G B (Respite Resident) published on 16 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the environment, ambience and facilities superb. I am here for respite and will be sorry to leave in about 3 weeks to resume living in my flat. The staff are exceedingly helpful and kind. My only criticism is the very poor telephone connection for my mobile. My comment on food must be taken
into account that I have a very restricted diet.
Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you for your review and kind feedback. It's been lovely having you stay here at Astbury Mere and we welcome you back again soon.

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Review from Gwynneth P (Wife of Resident) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I felt like we must say a big thank you to all the staff at Astbury Mere, they have been amazing during the past ten months, as my husband has only been with them during the unprecedented circumstances. They have all worked so hard to keep the residents safe and manage, be them short, visits once a
week. It was a big decision to make for me and my family but they have provided peace of mind for us, the best care possible.
Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you for reviewing our home and for your lovely comments - I will pass them on to our wonderful team.
Choosing a home for a loved one is a difficult choice, and I am pleased that the team have helped to provide you with peace of mind and support during these uncertain times.

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Review from Sylvia M (Resident) published on 7 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived at Astbury Mere November 2018 straight from a long stay in the hospital (4 and 1/4 months) as I had lost the use of both of my arms, voice following a very serious surge flare up I'm my progressive MS. I had lived in the area for 38-years and only Astbury Mere and one other home being the
only two placements available following a temporary stay in a care home in the area. I decided to choose Astbury, but I needed to get back to my home, however, I could not feel safer anywhere else. 5-stars to Astbury during covid-19, but I ham/am enjoying life here. Compassionate care, quality support, which we need. I look forward to many years with our Astbury family.
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Review from A B (Resident) published on 26 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Service excellent. Food - perhaps some bicarb could be added to greens.
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Review from Jo H (Daughter of Resident) published on 26 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dearly missed mum was a resident at Astbury Mere for only a short time at the beginning of this year but the difference in her was incredible. To say she had a new lease of life for two short months is an understatement, also considering how poorly she was when she became a resident. Every part
of the process from first contacting the home to mum's departure was exemplary. All of the staff are marvellous, kind, thoughtful, professional, and above all empathic to residents' needs along with their families'. Witnessing the attention residents received and their interaction with the staff was heartwarming. As a family, we will be forever in debt for the care mum received and the support we were afforded.
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Review from R P (Daughter of Resident) published on 17 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved to Astbury during the pandemic. Despite the restrictions, it is extremely clear how well cared for my mum is. I feel the staff show genuine care and respect. It is heartbreaking not being able to see her, but I gain so much comfort from knowing how well cared for and supported she is. It
was recently my parents Golden Wedding Anniversary, and the staff could not have arranged anything better under current guidelines.
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Review from Hazel G (Sister of Resident) published on 26 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This has been a very difficult year since the covid virus took hold. I am pleased that no one at Astbury Mere actually became ill, due to the virus, protected by the measures put in place. However, these measures to dementia patients were particularly good. We have noticed a vast change in my brother,
which has been hard to see, and I am in no doubt that other residents have suffered likewise. I am, however, very grateful to the staff who have worked very hard to help my brother and others, and I know that care will continue in the more recent lockdown.
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Review from M M (Wife of Resident) published on 14 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband spent two weeks in Astbury Mere for respite care. Due to covid restrictions, he had to isolate in his room for the duration of his stay, so was unable to mix with residents or enjoy the activities which would normally be available. However, I was quite happy that he was safe and would receive
good care in lovely surroundings. In the future, hopefully, the situation will have improved, and he will be able to enjoy the home to its full extent.
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Review from J H (Son of Resident) published on 18 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All I can say, excellent.
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Review from H L (Niece of Resident) published on 21 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and service.
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Review from M T (Wife of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care at Astbury Mere is excellent. The staff are extremely caring and thoughtful. They are always professional and are constantly striving to do their best for the patient. They understand how hard it is for relatives and offer them reassuring support. The environment is modern, clean and inviting.
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Review from Liz Jane B (Daughter of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Astbury Mere. It is such a lovely care home with truly amazing staff who are all very attentive and extremely kind. My dad is happy, settled and so well cared for. He has a beautiful room with a wonderful view, superb care, high quality fresh and tasty meals which he thoroughly
enjoys.
The staff communicate really well and keep me up to date, nothing is too much trouble for them. The staff all seem to get on with each other really well and there is a great sense of community which my dad has been welcomed into and now feels very much a part of.
Now that my dad can no longer live at home due to his complex care needs I wouldn't want him to be anywhere else other than Astbury Mere, 10* rating from me!
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Review from D C (Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Only at Astbury Mere three weeks. The building is well maintained and private and public rooms are attractively decorated and furnished. As this was my first experience of this type of living, I have found the transition quite hard. However, both management and support team have encouraged my integration
with others. Good range of trips out. Menus are varied and tasty.
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Review from R R (Resident) published on 23 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, this is a fabulous care home where I have been a resident for the past nine months. During this time, I have had many visitors, and without exception, my visitors have said that this is the best care home that they have ever visited. In particular, I would highlight the fact that I have found
the staff exceptionally friendly and easy to get on with.
Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you for such a glowing review. My wonderful team works really hard to ensure residents receive the care and support they deserve and they'll be so pleased to hear your kind feedback. Best wishes

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Review from M K (Friend of Resident) published on 14 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Definitely, the best care home I have visited.
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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Astbury Mere Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.824 for Astbury Mere Care Home is calculated as follows: ( (275 Excellents x 5) + (51 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 329 Ratings = 4.824
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Astbury Mere Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (4)

Emma

Emma Hackett

Job Title: Home Manager Joined: 2010

Hello, my name is Emma, and I have worked at Astbury Mere since we opened in 2010.


I am a registered general nurse, and that is where my career with Porthaven Care Homes began. Over the past 15 years, I have progressed with the company, becoming deputy and home manager.


I have an excellent team working alongside me, and we work as one unit to support our wonderful residents and their families, as well as each other. I am incredibly proud when people describe Astbury Mere as a 'happy home'.

Sheli

Sheli Knapper

Job Title: Deputy Manager Joined: 2010

Hello, my name is Sheli Knapper, and I am the Deputy Manager here at Astbury Mere.


I began working at Astbury Mere as a carer in 2010 and soon after took a hiatus to complete a degree in Nursing at Keele University. I am incredibly devoted to Astbury Mere and love the strong family approach present in our home. I am especially proud of our exceptional dementia and end-of-life care.

Adriana

Adriana Jaracz

Job Title: Client Services Manager Joined: 2019

Hello, my name is Adriana Jaracz, and I have been the Client Services Manager here at Astbury Mere Care Home since 2019.

Dawn

Dawn Robson

Job Title: Home Trainer Joined: 2011

Hello, my name is Dawn Robson, and I am the Home Trainer here at Astbury Mere.


I have worked in the care sector for over 30 years, and I have worked at Astbury Mere for 14 years. I have a Level 3 qualification in Education and Training, am trained in Dementia Care Mapping and have acquired many other qualifications over the years that I use in my role.


As a home trainer, I source and help provide any training that is required within our home so that our team can continue to learn and grow in confidence and experience. Alongside this, I support our residents in a way that enables them to maintain their independence, which I find incredibly rewarding.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Astbury Mere Care Home to verify any information. View our terms and conditions. Astbury Mere Care Home has an Enhanced Service - more info.