Astbury Mere Care Home

Newcastle Road, Astbury, Congleton CW12 4HP
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9.8 134 Reviews
  • Astbury Mere Care Home, Congleton
Situated only a few minutes from the centre of Congleton, Astbury Mere Care Home sits in an incredibly desirable position, with views of Astbury Mere Country Park and easy access to the nearby towns of Biddulph, Kidsgrove and Sandbach. Having opened in 2010, Astbury Mere provides 24-hour residential, dementia, nursing and respite care for senior individuals living in and around Cheshire. With 62 ensuite bedrooms, Astbury Mere provides exceptional person-centred care in a comfortable yet stylish purpose-built environment. With numerous communal living areas, a hairdressing salon, a dedicated activities and wellbeing room and a private dining room for special family occasions, Astbury Mere has everything one could wish for. Astbury Mere residents also benefit from access to a secure, landscaped garden for relaxation, a gentle stroll or a spot of gardening.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Emma Hackett (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Astbury Mere Care Home Reviews (134)

9.8

Astbury Mere Care Home has a Review Score of 9.8 (9.824) out of 10, based on 28 reviews in the last 2 years.
Over all time Astbury Mere Care Home has 134 reviews.

Overall Experience
  • 103
  • 28
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Date Published
  • 134
  • 5
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  • 28
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Reviewer Connection to Astbury Mere Care Home
  • 46
  • 15
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  • 12
  • 11
  • 5
  • 3
  • 3
  • 3
  • 2
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  • 2
  • 1
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Total of 134, showing 121-134
Review from Claire H (Daughter of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved to Astbury Mere in February 2017. Placing her in care was very hard for my sister and I. The guilt we felt was tremendous. Staff have assured us Mum has never asked to go home throughout the time she has been a resident at Astbury. My sister and I have come to believe Mum is contented and
happy there. This was confirmed to us recently when Mum said (totally unprompted) "this place is quite nice, I'm glad you found this place for me". Given that our mum spent several years fighting against help and saying 'promise you'll never put me in a nursing home' my sister and I feel we have our mum's blessing for our decision, and this is testament also to the care Astbury Mere has shown us all over the past year.
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Review from M H (Wife of Resident) published on 20 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the whole concept at Astbury Mere Care Home. My husband is happy here and the staff are wonderful. The whole place whilst very caring and supportive is filled with light, beautiful lounges and gardens to walk around or sit in. I couldn't wish for anything better than Astbury Mere
Care Home to care for the person I have spent most of my life with. A big thank you to everyone knowing that my loved one is settled and happy.
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Review from G B (Daughter of Resident) published on 15 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home. Very clean, friendly and caring. Beautiful gardens. Car park could be bigger.
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Review from W D (Resident) published on 7 August 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I think it's very good. I think the attention we get sometimes could do with a little upgrading.
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Review from John G (Resident) published on 19 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think this is top marks for everything. No complaints and an extremely pleasant home. I previously stayed for a few weeks but now permanent.
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Review from Laura L (Daughter of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited 11 dementia homes in the past 8 months in the Stockport and Greater Manchester area. NOT one comes close to the care, fantastic staff and experience at Astbury Mere Care Home. Taking my mum out of her home where she had lived for over 30 years was a living nightmare for me and my sister
as we couldn't physically cope with the deterioration of Mum's disease. We felt very alone and most of the other care homes showed little understanding of the relatives point of view. The staff at Astbury Mere Care Home put a broken family back together, they are angels in our eyes. A safe, warm, clean, trustworthy, bright, happy, healthy, friendly home.
Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you so much for sharing your experience of our lovely home. Caring for our relatives, as well as our residents have always been a priority for the team and I will make sure to share your kind comments with them all. Thank you, Emma.

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Review from P T (Daughter of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since mum joined the home, she has been treated with kindness, dignity and respect. Her care has been excellent in every way. Not only is mum cared for and supported, but we as a family have also received support in so many ways. The home is very professionally run, yet has that "homely" feeling that
is so important - they look after you! All staff (in every department) work very hard - nothing is too much trouble for them.
Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you for sharing your experience about Astbury Mere Care Home. Your feedback is wonderful to hear and I will share with all of the team. Best wishes, Emma

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Review from A P (Daughter of Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother lived here for the last 3 1/2 years of her life. She died in Jan 2017 aged 92. At first, her quality of life was as good as possible despite losing her independence. She had a comfortable room, made new friends, enjoyed meals in the dining room and was able to wander out into the garden. Recently
when seriously ill the staff were brilliant, extremely kind and enabled my mother to die peacefully at the care home as she wished.
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Review from Judith B (Daughter of Resident) published on 17 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been in the home for 4 years. She is loved by all the staff who are amazing with her. There are lots of activities which the residents are encouraged to join in! It is a home from home! As relatives, we are made to feel very welcome.
Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you for taking the time to review our home. I will ensure your kind comments are passed on to the team. Best wishes, Emma.

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Review from Richard S (Son of Resident) published on 19 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Regarding my mother's care at end of life on 1/4/16. The care she and my family received was second to none. Staff of all fields did all they could including tea, coffee and biscuits while we sat with her for her last five days. We feel as a family that we could not have been treated better anywhere
and her death was painless as possible.
Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Dear Richard, thank you for writing such wonderful comments about the team at such a difficult time. We're all so very sorry for your loss but I am extremely proud that my team were able to provide some comfort to you and your family. With warmest wishes, Emma

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Review from Gail S (Daughter of Resident) published on 29 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father spent his last few weeks at Astbury Mere Care Home. We shall be forever grateful for the kindness and care of all of the staff who helped. They were a tremendous support to him and to our family during a difficult time.
Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you for sharing your experience of our home Gail. I will pass on these lovely comments to the team here at Astbury Mere. With all best wishes, Emma

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Review from Lisa H (Niece of Resident) published on 23 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunty moved in to Asbury as a permanent resident after four weeks respite, it is a big change for her but everyone has been very kind, helpful and caring. I have come in contact with staff in all areas, all are welcoming, helpful and polite. The residents meeting was informative, interesting. It's
a shame more relatives don't take the time to go! I spend a lot of time in the home and apart from a few 'niggles' I have seen nothing that would make me feel unhappy about her living there. It's a lovely place with a full activities programme and events held regularly.
Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Hi Lisa and thanks for taking the time to review our home. These are great comments and I'm glad to hear that you are pleased with Astbury Mere. The resident and relatives meetings are a superb forum to share ideas and feedback and it's encouraging to hear that you have found these useful. Best wishes, Emma

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Review from Peter H (Son of Resident) published on 7 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both my mother and father have been residents in the dementia wing this year (as the previous 3 years). My mother died peacefully in the home in May and I was pleased to be with her when she passed from this world. When I was unable to be there at all times someone was either close or with her which
was just as I would expect from a really caring set of carers and nurses. My father is still being looked after well.
Reply from Emma, Home Manager at Astbury Mere Care Home

Dear Peter, thank you so much for your kind words which I will ensure are relayed to the care team. Best wishes, all the team at Astbury Mere!

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Review from Alison B (Daughter of Resident) published on 7 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always a good safe ratio of staff to residents. Friendly but professional staff. Activities coordinator is open to input from family and provides a varied programme. En-suite rooms are very spacious. Lovely room available for private family lunch/party where you have privacy but help is only a call
away.
Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Dear Alison, it's great to know that you are happy with our services at Astbury Mere. I will make sure the care team and those mentioned in your comments receive your feedback. With warm wishes, Emma

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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Astbury Mere Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.824 for Astbury Mere Care Home is calculated as follows: ( (275 Excellents x 5) + (51 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 329 Ratings = 4.824
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Astbury Mere Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (4)

Emma

Emma Hackett

Job Title: Home Manager Joined: 2010

Hello, my name is Emma, and I have worked at Astbury Mere since we opened in 2010.


I am a registered general nurse, and that is where my career with Porthaven Care Homes began. Over the past 15 years, I have progressed with the company, becoming deputy and home manager.


I have an excellent team working alongside me, and we work as one unit to support our wonderful residents and their families, as well as each other. I am incredibly proud when people describe Astbury Mere as a 'happy home'.

Sheli

Sheli Knapper

Job Title: Deputy Manager Joined: 2010

Hello, my name is Sheli Knapper, and I am the Deputy Manager here at Astbury Mere.


I began working at Astbury Mere as a carer in 2010 and soon after took a hiatus to complete a degree in Nursing at Keele University. I am incredibly devoted to Astbury Mere and love the strong family approach present in our home. I am especially proud of our exceptional dementia and end-of-life care.

Adriana

Adriana Jaracz

Job Title: Client Services Manager Joined: 2019

Hello, my name is Adriana Jaracz, and I have been the Client Services Manager here at Astbury Mere Care Home since 2019.

Dawn

Dawn Robson

Job Title: Home Trainer Joined: 2011

Hello, my name is Dawn Robson, and I am the Home Trainer here at Astbury Mere.


I have worked in the care sector for over 30 years, and I have worked at Astbury Mere for 14 years. I have a Level 3 qualification in Education and Training, am trained in Dementia Care Mapping and have acquired many other qualifications over the years that I use in my role.


As a home trainer, I source and help provide any training that is required within our home so that our team can continue to learn and grow in confidence and experience. Alongside this, I support our residents in a way that enables them to maintain their independence, which I find incredibly rewarding.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Astbury Mere Care Home to verify any information. View our terms and conditions. Astbury Mere Care Home has an Enhanced Service - more info.