Astbury Mere Care Home

Newcastle Road, Astbury, Congleton CW12 4HP
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9.8 134 Reviews
  • Astbury Mere Care Home, Congleton
Situated only a few minutes from the centre of Congleton, Astbury Mere Care Home sits in an incredibly desirable position, with views of Astbury Mere Country Park and easy access to the nearby towns of Biddulph, Kidsgrove and Sandbach. Having opened in 2010, Astbury Mere provides 24-hour residential, dementia, nursing and respite care for senior individuals living in and around Cheshire. With 62 ensuite bedrooms, Astbury Mere provides exceptional person-centred care in a comfortable yet stylish purpose-built environment. With numerous communal living areas, a hairdressing salon, a dedicated activities and wellbeing room and a private dining room for special family occasions, Astbury Mere has everything one could wish for. Astbury Mere residents also benefit from access to a secure, landscaped garden for relaxation, a gentle stroll or a spot of gardening.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Emma Hackett (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Astbury Mere Care Home Reviews (134)

9.8

Astbury Mere Care Home has a Review Score of 9.8 (9.824) out of 10, based on 28 reviews in the last 2 years.
Over all time Astbury Mere Care Home has 134 reviews.

Overall Experience
  • 103
  • 28
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Date Published
  • 134
  • 5
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  • 28
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Reviewer Connection to Astbury Mere Care Home
  • 46
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  • 12
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  • 5
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Total of 134, showing 41-60
Review from A R (Resident) assisted by family/friend published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very good. In general very attentive. Rooms spacious, lots of common rooms to go into and lovely gardens to sit in.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with the team, they will be delighted.

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Review from Kath P (Respite Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my first day, I was impressed by the homely atmosphere and friendliness of the staff - willing to help as and when needed. My experience has been positive and I am pleased that I made the decision to come here for respite care. I particularly will recommend the male night nurses who were prepared
to spend time in explaining all I needed to know about medications being given to me. Carers were efficient at their jobs and helpful. I would not hesitate to recommend this care home.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

Thank you, Kath, for your comments about your recent experience at Astbury Mere. Our residents’ well-being is our main priority and it is great to hear that you have such high praise for the team and the quality of our care. I will be sure to pass on your wonderful comments to the wider team as I know they will be extremely grateful!

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Review from Millie S (Daughter of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Walking into the home having moved Mum from another place was like walking into a 4-star hotel. The staff couldn't have been more professional and welcoming. The food always looks delicious and Mum has really settled in now. Such a tough decision to move someone to a home, but this now feels like a
home away from home.
Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you so much for your glowing review. We were delighted that your mum feels like it's a home from home. I'll ensure I share the wonderful comments about the delicious food and professional and welcoming staff with the rest of the team. They will be delighted!

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Review from Jane P (Daughter of Resident) published on 31 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came to Astbury in July last year and sadly recently passed away at the Care Home. I wanted to share my very positive experience with any prospective residents and their families as I cannot rate it highly enough: my father was treated with respect, dignity, comfort was prioritised at all
times and I was kept up to date and fully informed. The death was sadly expected but planned for in advance and the local GP visited regularly. There was attention to detail in his care and mine. I cannot praise the manager and her team enough. It helps the grieving process so much knowing that your loved one received the best care available to them when they needed it the most. As a nurse myself I have very high standards but Astbury did not disappoint. Look no further: this is a superb care home.
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Review from Ann B (Power of Attorney of Resident) published on 23 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our friend has been in Astbury Mere since 8th November. Previously she had been in a different care home but wasn’t happy with the size of the room. The care she is getting is outstanding and responses to any of my questions are answered within hours. The staff are very accommodating and very caring
and our friend is more than happy with her lovely spacious room which includes an en-suite wet room. She says the food is delicious and she has the option of eating in the dining room or in her own room. We have no hesitation in recommending Astbury Mere to anyone. Thank you to everyone.
Reply from emm, Regional Sales Manager at Astbury Mere Care Home

Thank you for such lovely comments and high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. Thank you.

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Review from Wayne C (Son of Resident) published on 15 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is hard to explain my peace, inner peace, to know my father is in such a lovely place. To say they care is not fair, they go far beyond this. Thank you Astbury Mere, genuine thanks from someone who was so scared to leave his Dad in a home.
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Review from Simon H (Son of Resident) published on 15 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I have no doubt that our Mum is simply in the best place at Astbury Mere. The dedication, compassion, and caring nature of all the staff made the move for Mum and us as her family so much better than we anticipated. Prior to her illness, Mum was always incredibly house proud and the ambience
of Astbury Mere is that of a good quality hotel, it is immaculately clean and like a home from home. The vibe is one of positivity and it is a delight to see and hear that Mum has been involved in the activities on offer. She seems to be flourishing in her new home which is wonderfully reassuring for us all. All in all, we wouldn't hesitate to recommend Astbury Mere Care Home if you want the best of the best for your relative.
Reply from Emma Harding, Home Manager at Astbury Mere Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with my team.

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Review from Clare F (Daughter of Resident) published on 15 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was unfortunately in the last stage of her life when she went to Astbury Mere Care Home, but the care, respect, and kindness that the staff showed all of us as a family was wonderful. From reception to nursing and care staff we couldn’t have asked for better, they were helpful, accommodating,
and kind when we needed it most. They made the unbearable bearable and I am extremely grateful, thank you.
Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Clare, thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your mum during the latter stage of her life, she is missed by all of the team here at Astbury. I will pass these on to the team who will really appreciate your kind words. Warm regards, Emma.

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Review from L B (Daughter of Resident) published on 5 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum recently went into Astbury Mere for some respite care. She was there for a few weeks and during this time was very well looked after. During a period where she was quite poorly, the staff aided with her recovery and kept me updated with her progress. She enjoyed participating in some of the activities
when she was well enough to do so and made some lovely friends at the same time. The staff were wonderful with her and made her feel very welcome.
Reply from Emma Harding, Home Manager at Astbury Mere Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with my team who do such an amazing job in caring for all of our residents. It was a delight caring for your mum and you are both welcome at Astbury Mere anytime! Warmest regards, Emma.

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Review from A W (Son of Resident) published on 29 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is extremely content and happy living at Astbury Mere. She is treated as if she is a family member by the staff who look after and nurse her with such dignity and respect. Activities are carried out with mum on a regular and frequent basis which mum also enjoys and benefits from immensely. All
the above is most reassuring and great to know for our family. Thank you so much to everyone at Astbury Mere.
Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you so much for the beautiful review, we consider ourselves very lucky to be able to care for your mum and for her to be part of the Astbury Mere family.

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Review from Donna R (Daughter of Resident) published on 14 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Astbury Mere for a few months now and is well looked after. All the staff are getting to know her and her likes and dislikes. The staff keep me updated and informed at all times. The food my mum says is amazing and as much as you want. The staff are friendly and professional and really
care about the residents.
Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you for your review and such lovely comments especially under such difficult circumstances. I will pass these on to the team who will really appreciate your kind words. Best wishes.

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Review from A B (Resident) published on 24 August 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
This was my fourth visit to Astbury for respite care. On arrival, it was reassuring to see that a number of staff were in attendance from earlier stays. It was apparent that restrictions caused by covid had had an impact on the business and added to a number of poorly residents needing constant care
and attention plus seemingly staff shortages, meant that the care I received overall was not as good as previous stays. eg I was often late going for breakfast perhaps to some a minor matter and I understand that this could sometimes happen but!
It was disappointing that I had forwarded by email details of my conditions, medications, etc and because I could no longer use a slide sheet and banana board to transfer from wheelchair to commode chair or to and from bed, etc would need to be by sling and hoist. I took with me my own sling which was supplied by Occupational Health in conjunction with physiotherapist advice which unfortunately initial use caused problems with some although not all of the care team. Perhaps this would have been avoided as prior to previous stays a nurse had visited me at home to go through my condition and needs overall. Quality Respite Care provision is an important factor, hence my regular visits to Astbury. I hope my comments will be helpful.
Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you for your comments. As you know, all feedback is greatly appreciated although on this occasion, I am sorry to hear that you felt you did not receive the same level of customer care that you had come to expect from previous stays with us. We strive to ensure that all of our residents, whether with us for short or long stays, receive only the very best care and support throughout their time at Astbury Mere and I would welcome the opportunity to discuss your comments in more detail so that I can ensure they are addressed ahead of your next stay at our home.

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Review from B A (Daughter of Resident) published on 19 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall my mum is really happy at Astbury. She receives excellent care and is treated with care and compassion at all times. She loves the staff and is very fond of some of the carers who she says go above and beyond. Personally, my only criticism is the visiting is very limited which has been very
difficult for us all as a close family.
Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you for your review and such lovely comments - I will make sure the team get to read this. The last 12 months or more have been very unusual times and it has been difficult for everyone. We very much hope that things will return to what we all know as "normal" soon.

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Review from Lisa W (Daughter-in-law of Resident) published on 24 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been really impressed by the care that Mum has been given and the home is extremely clean. We have always found the members of staff to be helpful. Mum loves the food and we will definitely come back for respite stays in the future.
Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you for reviewing our home and your lovely comments, I will certainly pass it on for everyone to read. Your mum has settled really well into the Astbury Mere family and we all love having her around.

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Review from Colin J (Husband of Resident) published on 24 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife stays at Astbury Care Home for a week respite at least twice a year. I had previously tried another home a couple of times and had been extremely upset by the condition my wife was in when I returned to pick her up. I do not think keeping a person clean and well looked after is such a difficult
thing to do. Here at Astbury my wife comes out clean and looking much like I keep her looking. The staff are so kind and caring and really care about her.
Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you for your kind words and for taking the time to review our home. I will pass your comments to the team who always like to hear how their hard work has been recognised. We look forward to welcoming your wife back to stay with us again soon. Best wishes.

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Review from Gill W (Daughter of Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm very pleased with my parents' care at Astbury Mere. They have been really well looked after for two years. My mother has struggled during the lockdown, and her physical and mental health deteriorated. Astbury Mere staff have been great, showing her loving care and attention through this difficult
period. The home has been excellent during the lockdown, demonstrating a very high level of safety. Well done, everyone.
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Review from A D (Daughter of Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident at Astbury Mere Care Home in Congleton for just under 11 years. He was one of the first residents to be admitted when the home opened in 2010. His care has been excellent and I have also felt supported by the staff during times when Dad was quite poorly. He recently had
his 100th birthday and although he is bedridden and we were unable to celebrate with him because of the pandemic, the staff gave him a great day and sent us photo's of the occasion. I would recommend Astbury Mere to anyone who needs to find care for their relative.
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Review from Sheila B (Wife of Resident) published on 27 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely pleased with the care, and needs done so professionally and kindly. It is very much appreciated. The patient is so happy and respects the staff.
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Review from D W (Sister of Resident) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I have been pleased with the care my sister has received but I have not been for 8 months due to coronavirus.
Reply from Adriana Jaracz, Client Services Manager at Astbury Mere Care Home

Thank you for sharing your experience. Our home has been open for safe visits throughout the pandemic but we hope you are now able to join us to visit your sister with UK travel restrictions now eased. If there is anything we can do to assist in facilitating this, do let us know.

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Review from Glynis H (Daughter of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Astbury Mere Care Home is outstanding. The staff are totally amazing, and in the past year, have gone above and beyond to keep their cherished residents safe at the expense of their own family life. No question that they put their care first and always friendly. Nothing too much trouble, especially
given the circumstances and the additional requirements to do their jobs, it couldn't have been easy.
Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Dear Glynis, thank you so much for your review. It hasn't been an easy year but we know better days are ahead and we're looking forward to welcoming everyone back into our home once again. Best wishes, Emma.

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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Astbury Mere Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.824 for Astbury Mere Care Home is calculated as follows: ( (275 Excellents x 5) + (51 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 329 Ratings = 4.824
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Astbury Mere Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (4)

Emma

Emma Hackett

Job Title: Home Manager Joined: 2010

Hello, my name is Emma, and I have worked at Astbury Mere since we opened in 2010.


I am a registered general nurse, and that is where my career with Porthaven Care Homes began. Over the past 15 years, I have progressed with the company, becoming deputy and home manager.


I have an excellent team working alongside me, and we work as one unit to support our wonderful residents and their families, as well as each other. I am incredibly proud when people describe Astbury Mere as a 'happy home'.

Sheli

Sheli Knapper

Job Title: Deputy Manager Joined: 2010

Hello, my name is Sheli Knapper, and I am the Deputy Manager here at Astbury Mere.


I began working at Astbury Mere as a carer in 2010 and soon after took a hiatus to complete a degree in Nursing at Keele University. I am incredibly devoted to Astbury Mere and love the strong family approach present in our home. I am especially proud of our exceptional dementia and end-of-life care.

Adriana

Adriana Jaracz

Job Title: Client Services Manager Joined: 2019

Hello, my name is Adriana Jaracz, and I have been the Client Services Manager here at Astbury Mere Care Home since 2019.

Dawn

Dawn Robson

Job Title: Home Trainer Joined: 2011

Hello, my name is Dawn Robson, and I am the Home Trainer here at Astbury Mere.


I have worked in the care sector for over 30 years, and I have worked at Astbury Mere for 14 years. I have a Level 3 qualification in Education and Training, am trained in Dementia Care Mapping and have acquired many other qualifications over the years that I use in my role.


As a home trainer, I source and help provide any training that is required within our home so that our team can continue to learn and grow in confidence and experience. Alongside this, I support our residents in a way that enables them to maintain their independence, which I find incredibly rewarding.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Astbury Mere Care Home to verify any information. View our terms and conditions. Astbury Mere Care Home has an Enhanced Service - more info.