Astbury Mere Care Home

Newcastle Road, Astbury, Congleton CW12 4HP
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9.8 142 Reviews
  • Astbury Mere Care Home, Congleton
Situated only a few minutes from the centre of Congleton, Astbury Mere Care Home sits in an incredibly desirable position, with views of Astbury Mere Country Park and easy access to the nearby towns of Biddulph, Kidsgrove and Sandbach. Having opened in 2010, Astbury Mere provides 24-hour residential, dementia, nursing and respite care for senior individuals living in and around Cheshire. With 62 ensuite bedrooms, Astbury Mere provides exceptional person-centred care in a comfortable yet stylish purpose-built environment. With numerous communal living areas, a hairdressing salon, a dedicated activities and wellbeing room and a private dining room for special family occasions, Astbury Mere has everything one could wish for. Astbury Mere residents also benefit from access to a secure, landscaped garden for relaxation, a gentle stroll or a spot of gardening.
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Care Provided by Astbury Mere Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1645
  • Self-Funded Nursing Care: from £1900

The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.


Their Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.


For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.


Please call them to discuss availability and arrange a visit.

The price(s) shown are provided by the care home. Contact Astbury Mere Care Home for full pricing details and T&Cs.

Contact Astbury Mere Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Astbury Mere Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emma Hackett (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Astbury Mere Care Home Reviews (142)

9.8

Astbury Mere Care Home has a Review Score of 9.8 (9.818) out of 10, based on 29 reviews in the last 2 years.
Over all time Astbury Mere Care Home has 142 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Astbury Mere Care Home
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Review from C P (Granddaughter of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a warm and friendly welcome from all staff. The staff are extremely kind and caring and attentive. The facilities and rooms are very clean and tidy. Gardens and grounds are well maintained. Overall my gran is happy and see,s settled in Astbury Mere.
Reply from Emma Hackett, Home Manager at Astbury Mere Care HomeWhat wonderful praise, thank you so much! I will be sure to share your feedback with the team, they will be delighted.
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Review from C L (Husband of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first day of my wife's admission, I can say that the level of care has been exceptional. All of those involved in the care home have treated her with the utmost care, dignity and respect. Nothing is too much trouble and their professionalism to engage with her at different levels when she is
at a low period or when she is feeling good, is first class. They listen but never judge and the patient is always put first. However, they also enquire regularly about how the relatives are feeling which is very comforting. The building and the garden surrounding it are very well maintained.
Reply from Emma Hackett, Home Manager at Astbury Mere Care HomeThank you for your incredible comments and such high praise for the team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback. Thank you for entrusting us with the care of your wonderful wife.
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Review from Y L (Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Astbury Mere Care Home is set in beautiful surroundings. The home is very homely, beautifully decorated and extremely clean and fresh. The facilities are all excellent. All of the staff are most caring, kind and considerate which gives the feeling of a very happy family home.
Reply from Emma Hackett, Home Manager at Astbury Mere Care HomeThank you for such lovely comments and high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. Thank you.
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Review from J S (Daughter of Resident) published on 17 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted Astbury Mere Care Home after Mum had had a fall. She was initially admitted to hospital and spent ten days there. I suggested to Mum that perhaps a short period of respite would help her to gain strength, confidence and the rest would help her to recover quickly. She agreed and after doing
some research and hearing positive feedback about Astbury I contacted a memeber of staff who helped organise Mums transfer from hospital. Since arriving at Astbury Mum has settled in extremely well. The staff are kind and caring the food very good and she was thrilled to have her hair done! She has said that she would happily return in the future again for respite. From my own perspective I cannot thank the team at Astbury for their support to both Mum and myself.
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Review from Philip M (Nephew of Resident) published on 27 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
10000 per cent, nothing was too much trouble. The manager and all the staff to the domestics, they looked after my auntie as though she was their mother. I would highly recommend Astbury Mere Care Home to anyone. Once again I would like to say a very big thank you to all the staff for what a fantastic
job they do.
Reply from Emma Harding, Home Manager at Astbury Mere Care HomeThank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.
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Review from S B (Wife of Resident) published on 17 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management are very helpful. Nothing is too much trouble for them. Unfortunately, as my husband has to remain in his room, as he is very poorly, he hasn't been able to participate in any activities or enjoy the facilities, not even the food, as he isn't eating much at all.
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Review from P D (Respite Resident) published on 17 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are like one happy family, very helpful and patient. The laundry service is good. Food is excellent and well-presented. Various activities on all week. Everyone here at Astbury Mere Care Home made my stay a very happy and positive experience in the circumstances.
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Review from C P (Daughter of Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy so far with the care and support that my dad is receiving. The staff are really helpful and attentive. We hope that he will continue to be happy here. The building is lovely and so are the gardens and other facilities.
Reply from Emma Hackett, Home Manager at Astbury Mere Care HomeWe work hard to exceed all expectations and the team will be thrilled to receive this feedback. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.
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Review from P R (Wife of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is lovely, I feel that I don't worry leaving my husband here as the staff are so caring. There are plenty of common rooms for us to sit in and when the weather allows the gardens are lovely to sit out in, which the staff tend to on their days off.
Reply from Emma Hackett, Home Manager at Astbury Mere Care HomeThank you for your incredible comments. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.
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Review from A R (Resident) assisted by family/friend published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very good. In general very attentive. Rooms spacious, lots of common rooms to go into and lovely gardens to sit in.
Reply from Emma Hackett, Home Manager at Astbury Mere Care HomeWhat wonderful praise - thank you so much! I will be sure to share your feedback with the team, they will be delighted.
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Review from Kath P (Respite Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my first day, I was impressed by the homely atmosphere and friendliness of the staff - willing to help as and when needed. My experience has been positive and I am pleased that I made the decision to come here for respite care. I particularly will recommend the male night nurses who were prepared
to spend time in explaining all I needed to know about medications being given to me. Carers were efficient at their jobs and helpful. I would not hesitate to recommend this care home.
Reply from Emma Hackett, Home Manager at Astbury Mere Care HomeThank you, Kath, for your comments about your recent experience at Astbury Mere. Our residents’ well-being is our main priority and it is great to hear that you have such high praise for the team and the quality of our care. I will be sure to pass on your wonderful comments to the wider team as I know they will be extremely grateful!
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Review from Millie S (Daughter of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Walking into the home having moved Mum from another place was like walking into a 4-star hotel. The staff couldn't have been more professional and welcoming. The food always looks delicious and Mum has really settled in now. Such a tough decision to move someone to a home, but this now feels like a
home away from home.
Reply from Emma Harding, Home Manager at Astbury Mere Care HomeThank you so much for your glowing review. We were delighted that your mum feels like it's a home from home. I'll ensure I share the wonderful comments about the delicious food and professional and welcoming staff with the rest of the team. They will be delighted!
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Review from Jane P (Daughter of Resident) published on 31 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came to Astbury in July last year and sadly recently passed away at the Care Home. I wanted to share my very positive experience with any prospective residents and their families as I cannot rate it highly enough: my father was treated with respect, dignity, comfort was prioritised at all
times and I was kept up to date and fully informed. The death was sadly expected but planned for in advance and the local GP visited regularly. There was attention to detail in his care and mine. I cannot praise the manager and her team enough. It helps the grieving process so much knowing that your loved one received the best care available to them when they needed it the most. As a nurse myself I have very high standards but Astbury did not disappoint. Look no further: this is a superb care home.
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Review from Ann B (Power of Attorney of Resident) published on 23 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our friend has been in Astbury Mere since 8th November. Previously she had been in a different care home but wasn’t happy with the size of the room. The care she is getting is outstanding and responses to any of my questions are answered within hours. The staff are very accommodating and very caring
and our friend is more than happy with her lovely spacious room which includes an en-suite wet room. She says the food is delicious and she has the option of eating in the dining room or in her own room. We have no hesitation in recommending Astbury Mere to anyone. Thank you to everyone.
Reply from emm, Regional Sales Manager at Astbury Mere Care HomeThank you for such lovely comments and high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. Thank you.
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Review from Wayne C (Son of Resident) published on 15 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is hard to explain my peace, inner peace, to know my father is in such a lovely place. To say they care is not fair, they go far beyond this. Thank you Astbury Mere, genuine thanks from someone who was so scared to leave his Dad in a home.
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Review from Clare F (Daughter of Resident) published on 15 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was unfortunately in the last stage of her life when she went to Astbury Mere Care Home, but the care, respect, and kindness that the staff showed all of us as a family was wonderful. From reception to nursing and care staff we couldn’t have asked for better, they were helpful, accommodating,
and kind when we needed it most. They made the unbearable bearable and I am extremely grateful, thank you.
Reply from Emma Harding, Home Manager at Astbury Mere Care HomeClare, thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your mum during the latter stage of her life, she is missed by all of the team here at Astbury. I will pass these on to the team who will really appreciate your kind words. Warm regards, Emma.
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Review from L B (Daughter of Resident) published on 5 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum recently went into Astbury Mere for some respite care. She was there for a few weeks and during this time was very well looked after. During a period where she was quite poorly, the staff aided with her recovery and kept me updated with her progress. She enjoyed participating in some of the activities
when she was well enough to do so and made some lovely friends at the same time. The staff were wonderful with her and made her feel very welcome.
Reply from Emma Harding, Home Manager at Astbury Mere Care HomeWhat wonderful praise - thank you so much! I will be sure to share your feedback with my team who do such an amazing job in caring for all of our residents. It was a delight caring for your mum and you are both welcome at Astbury Mere anytime! Warmest regards, Emma.
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Review from A W (Son of Resident) published on 29 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is extremely content and happy living at Astbury Mere. She is treated as if she is a family member by the staff who look after and nurse her with such dignity and respect. Activities are carried out with mum on a regular and frequent basis which mum also enjoys and benefits from immensely. All
the above is most reassuring and great to know for our family. Thank you so much to everyone at Astbury Mere.
Reply from Emma Harding, Home Manager at Astbury Mere Care HomeThank you so much for the beautiful review, we consider ourselves very lucky to be able to care for your mum and for her to be part of the Astbury Mere family.
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Review from Donna R (Daughter of Resident) published on 14 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Astbury Mere for a few months now and is well looked after. All the staff are getting to know her and her likes and dislikes. The staff keep me updated and informed at all times. The food my mum says is amazing and as much as you want. The staff are friendly and professional and really
care about the residents.
Reply from Emma Harding, Home Manager at Astbury Mere Care HomeThank you for your review and such lovely comments especially under such difficult circumstances. I will pass these on to the team who will really appreciate your kind words. Best wishes.
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Review from A B (Resident) published on 24 August 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
This was my fourth visit to Astbury for respite care. On arrival, it was reassuring to see that a number of staff were in attendance from earlier stays. It was apparent that restrictions caused by covid had had an impact on the business and added to a number of poorly residents needing constant care
and attention plus seemingly staff shortages, meant that the care I received overall was not as good as previous stays. eg I was often late going for breakfast perhaps to some a minor matter and I understand that this could sometimes happen but!
It was disappointing that I had forwarded by email details of my conditions, medications, etc and because I could no longer use a slide sheet and banana board to transfer from wheelchair to commode chair or to and from bed, etc would need to be by sling and hoist. I took with me my own sling which was supplied by Occupational Health in conjunction with physiotherapist advice which unfortunately initial use caused problems with some although not all of the care team. Perhaps this would have been avoided as prior to previous stays a nurse had visited me at home to go through my condition and needs overall. Quality Respite Care provision is an important factor, hence my regular visits to Astbury. I hope my comments will be helpful.
Reply from Emma Harding, Home Manager at Astbury Mere Care HomeThank you for your comments. As you know, all feedback is greatly appreciated although on this occasion, I am sorry to hear that you felt you did not receive the same level of customer care that you had come to expect from previous stays with us. We strive to ensure that all of our residents, whether with us for short or long stays, receive only the very best care and support throughout their time at Astbury Mere and I would welcome the opportunity to discuss your comments in more detail so that I can ensure they are addressed ahead of your next stay at our home.
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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Astbury Mere Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.818 for Astbury Mere Care Home is calculated as follows: ( (283 Excellents x 5) + (55 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 341 Ratings = 4.818
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Astbury Mere Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (4)

Emma

Emma Hackett

Job Title: Home Manager Joined: 2010

Hello, my name is Emma, and I have worked at Astbury Mere since we opened in 2010.


I am a registered general nurse, and that is where my career with Porthaven Care Homes began. Over the past 15 years, I have progressed with the company, becoming deputy and home manager.


I have an excellent team working alongside me, and we work as one unit to support our wonderful residents and their families, as well as each other. I am incredibly proud when people describe Astbury Mere as a 'happy home'.

Sheli

Sheli Knapper

Job Title: Deputy Manager Joined: 2010

Hello, my name is Sheli Knapper, and I am the Deputy Manager here at Astbury Mere.


I began working at Astbury Mere as a carer in 2010 and soon after took a hiatus to complete a degree in Nursing at Keele University. I am incredibly devoted to Astbury Mere and love the strong family approach present in our home. I am especially proud of our exceptional dementia and end-of-life care.

Dawn

Dawn Robson

Job Title: Home Trainer Joined: 2011

Hello, my name is Dawn Robson, and I am the Home Trainer here at Astbury Mere.


I have worked in the care sector for over 30 years, and I have worked at Astbury Mere for 14 years. I have a Level 3 qualification in Education and Training, am trained in Dementia Care Mapping and have acquired many other qualifications over the years that I use in my role.


As a home trainer, I source and help provide any training that is required within our home so that our team can continue to learn and grow in confidence and experience. Alongside this, I support our residents in a way that enables them to maintain their independence, which I find incredibly rewarding.

Leah

Leah Button

Job Title: Client Services Manager Joined: 2026

Hello, my name is Leah Button, and I am the Client Services Manager here at Astbury Mere.


With over 25 years of experience in the customer service sector, I have built my career around delivering exceptional service and creating positive experiences. I have led international call centre launches and managed sales, complaints and customer service teams, always focusing on process improvement and service excellence.


I am passionate about working with people, and I am dedicated to enhancing every interaction and ensuring a high standard of care.


In my role as Client Services Manager within the care sector, I bring this expertise into a truly people-centred environment, supporting residents and their families with compassion, professionalism and a seamless experience.

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