Astbury Mere Care Home

Newcastle Road, Astbury, Congleton CW12 4HP
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9.8 142 Reviews
  • Astbury Mere Care Home, Congleton
Situated only a few minutes from the centre of Congleton, Astbury Mere Care Home sits in an incredibly desirable position, with views of Astbury Mere Country Park and easy access to the nearby towns of Biddulph, Kidsgrove and Sandbach. Having opened in 2010, Astbury Mere provides 24-hour residential, dementia, nursing and respite care for senior individuals living in and around Cheshire. With 62 ensuite bedrooms, Astbury Mere provides exceptional person-centred care in a comfortable yet stylish purpose-built environment. With numerous communal living areas, a hairdressing salon, a dedicated activities and wellbeing room and a private dining room for special family occasions, Astbury Mere has everything one could wish for. Astbury Mere residents also benefit from access to a secure, landscaped garden for relaxation, a gentle stroll or a spot of gardening.
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Care Provided by Astbury Mere Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1645
  • Self-Funded Nursing Care: from £1900

The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.


Their Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.


For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.


Please call them to discuss availability and arrange a visit.

The price(s) shown are provided by the care home. Contact Astbury Mere Care Home for full pricing details and T&Cs.

Contact Astbury Mere Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Astbury Mere Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emma Hackett (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Astbury Mere Care Home Reviews (142)

9.8

Astbury Mere Care Home has a Review Score of 9.8 (9.818) out of 10, based on 29 reviews in the last 2 years.
Over all time Astbury Mere Care Home has 142 reviews.

Overall Experience
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Reviewer Connection to Astbury Mere Care Home
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Total of 142, showing 81-100
Review from M M (Wife of Resident) published on 14 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband spent two weeks in Astbury Mere for respite care. Due to covid restrictions, he had to isolate in his room for the duration of his stay, so was unable to mix with residents or enjoy the activities which would normally be available. However, I was quite happy that he was safe and would receive
good care in lovely surroundings. In the future, hopefully, the situation will have improved, and he will be able to enjoy the home to its full extent.
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Review from J H (Son of Resident) published on 18 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All I can say, excellent.
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Review from H L (Niece of Resident) published on 21 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and service.
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Review from M T (Wife of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care at Astbury Mere is excellent. The staff are extremely caring and thoughtful. They are always professional and are constantly striving to do their best for the patient. They understand how hard it is for relatives and offer them reassuring support. The environment is modern, clean and inviting.
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Review from Liz Jane B (Daughter of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Astbury Mere. It is such a lovely care home with truly amazing staff who are all very attentive and extremely kind. My dad is happy, settled and so well cared for. He has a beautiful room with a wonderful view, superb care, high quality fresh and tasty meals which he thoroughly
enjoys.
The staff communicate really well and keep me up to date, nothing is too much trouble for them. The staff all seem to get on with each other really well and there is a great sense of community which my dad has been welcomed into and now feels very much a part of.
Now that my dad can no longer live at home due to his complex care needs I wouldn't want him to be anywhere else other than Astbury Mere, 10* rating from me!
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Review from D C (Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Only at Astbury Mere three weeks. The building is well maintained and private and public rooms are attractively decorated and furnished. As this was my first experience of this type of living, I have found the transition quite hard. However, both management and support team have encouraged my integration
with others. Good range of trips out. Menus are varied and tasty.
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Review from R R (Resident) published on 23 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, this is a fabulous care home where I have been a resident for the past nine months. During this time, I have had many visitors, and without exception, my visitors have said that this is the best care home that they have ever visited. In particular, I would highlight the fact that I have found
the staff exceptionally friendly and easy to get on with.
Reply from Emma Harding, Home Manager at Astbury Mere Care HomeThank you for such a glowing review. My wonderful team works really hard to ensure residents receive the care and support they deserve and they'll be so pleased to hear your kind feedback. Best wishes
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Review from M K (Friend of Resident) published on 14 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Definitely, the best care home I have visited.
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Review from N H (Daughter of Resident) published on 11 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been nursed here for a year and a half. I have never had to make any kind of complaint. The home seems well-staffed and managed. Mum is looked after with such kindness, high quality of care and respect. As a retired nurse myself, I could not ask for such a lovely end of life care. The staff
keep me well informed of changes; big or small. The home is beautifully kept and as a relative, I'm made to feel very welcome whatever time of day.
Reply from Emma Harding, Home Manager at Astbury Mere Care HomeThank you for the kind words. It's a privilege to be able to care for your mum and I will share your comments with my wonderful team.
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Review from A M (Husband of Resident) published on 11 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was in for a short period of respite, and this was the second time she had been to Astbury Mere. The staff were very welcoming, and my wife enjoyed her stay.
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Review from J B (Daughter of Resident) published on 22 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's move into Astbury Mere Care Home has been handled carefully, professionally and sympathetically. All the staff were welcoming, friendly and put her at ease the moment we arrived. It is a bright, clean and beautifully decorated home. Mum is delighted with her room and the view across the garden
and nearby road. She enjoys the variety of spaces in the home allowing her the company of others, craft activities, or a quiet moment of peace as she wishes.
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Review from Katherine P (Daughter of Resident) published on 11 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum improved once a resident at Astbury Mere.
She no longer needed her legs dressing as they healed. Her diabetes was improved and insulin reduced to x1 daily! She was very happy whilst at Astbury Mere.
All the care staff were amazing and very helpful.
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Review from E H (Respite Resident) published on 29 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been comfortable here, impressed with the staff and enjoyed my coach trip. Have been treated with great kindness and consideration.
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Review from A R (Husband of Resident) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has only recently come to live at Astbury Mere but right from the start, the professionalism and courteous of the staff was obvious.
It is also apparent that there are good staff relations at all levels. They all work well as a team.
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Review from P H (Husband of Resident) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was a resident for 9 years and during her stay, she was in excellent care. The home was well run, clean, tidy and warm with excellent facilities. The staff from top to bottom were the best.
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Review from S Z (Son of Resident) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely rooms and gardens. All staff very welcoming and friendly, they always acknowledge you, even in corridors. My mum settled in very quickly and her needs were well met.
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Review from A C (Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My weeks stay was a pleasant and relaxing experience.
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Review from L D (Wife of Resident) published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best care home we have used. Staff cannot do enough to help and put you at ease. All the residents seem very happy and well looked after. Lots going on in the day. The garden is amazing and very peaceful. It is so nice to have a place where I can trust the staff completely with my husband's care.
A truly wonderful place. Thank you very much.
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Review from Ann C (Friend of Resident) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my close friend arrived at Astbury Mere, he was terminally ill and the care he received was brilliant and he was cared for with dignity and the staff always smiling and kind. His pain management made life as comfortable as possible until the end. I will always be grateful for this. Unfortunately,
my friend was unable to benefit from any of the activities because of his situation. The program was full every day and even trips out on the minibus. I would recommend Astbury Mere to anyone needing care.
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Review from Peter B (Husband of Resident) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife had 10 days respite care and I was extremely pleased with the care and attention she was given by the obviously caring staff. There was an air of calmness and professionalism which was comforting for me.
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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Astbury Mere Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.818 for Astbury Mere Care Home is calculated as follows: ( (283 Excellents x 5) + (55 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 341 Ratings = 4.818
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Astbury Mere Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (4)

Emma

Emma Hackett

Job Title: Home Manager Joined: 2010

Hello, my name is Emma, and I have worked at Astbury Mere since we opened in 2010.


I am a registered general nurse, and that is where my career with Porthaven Care Homes began. Over the past 15 years, I have progressed with the company, becoming deputy and home manager.


I have an excellent team working alongside me, and we work as one unit to support our wonderful residents and their families, as well as each other. I am incredibly proud when people describe Astbury Mere as a 'happy home'.

Sheli

Sheli Knapper

Job Title: Deputy Manager Joined: 2010

Hello, my name is Sheli Knapper, and I am the Deputy Manager here at Astbury Mere.


I began working at Astbury Mere as a carer in 2010 and soon after took a hiatus to complete a degree in Nursing at Keele University. I am incredibly devoted to Astbury Mere and love the strong family approach present in our home. I am especially proud of our exceptional dementia and end-of-life care.

Dawn

Dawn Robson

Job Title: Home Trainer Joined: 2011

Hello, my name is Dawn Robson, and I am the Home Trainer here at Astbury Mere.


I have worked in the care sector for over 30 years, and I have worked at Astbury Mere for 14 years. I have a Level 3 qualification in Education and Training, am trained in Dementia Care Mapping and have acquired many other qualifications over the years that I use in my role.


As a home trainer, I source and help provide any training that is required within our home so that our team can continue to learn and grow in confidence and experience. Alongside this, I support our residents in a way that enables them to maintain their independence, which I find incredibly rewarding.

Leah

Leah Button

Job Title: Client Services Manager Joined: 2026

Hello, my name is Leah Button, and I am the Client Services Manager here at Astbury Mere.


With over 25 years of experience in the customer service sector, I have built my career around delivering exceptional service and creating positive experiences. I have led international call centre launches and managed sales, complaints and customer service teams, always focusing on process improvement and service excellence.


I am passionate about working with people, and I am dedicated to enhancing every interaction and ensuring a high standard of care.


In my role as Client Services Manager within the care sector, I bring this expertise into a truly people-centred environment, supporting residents and their families with compassion, professionalism and a seamless experience.

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