Astbury Mere Care Home

Newcastle Road, Astbury, Congleton CW12 4HP
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9.8 134 Reviews
  • Astbury Mere Care Home, Congleton
Situated only a few minutes from the centre of Congleton, Astbury Mere Care Home sits in an incredibly desirable position, with views of Astbury Mere Country Park and easy access to the nearby towns of Biddulph, Kidsgrove and Sandbach. Having opened in 2010, Astbury Mere provides 24-hour residential, dementia, nursing and respite care for senior individuals living in and around Cheshire. With 62 ensuite bedrooms, Astbury Mere provides exceptional person-centred care in a comfortable yet stylish purpose-built environment. With numerous communal living areas, a hairdressing salon, a dedicated activities and wellbeing room and a private dining room for special family occasions, Astbury Mere has everything one could wish for. Astbury Mere residents also benefit from access to a secure, landscaped garden for relaxation, a gentle stroll or a spot of gardening.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Emma Hackett (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Astbury Mere Care Home Reviews (134)

9.8

Astbury Mere Care Home has a Review Score of 9.8 (9.824) out of 10, based on 28 reviews in the last 2 years.
Over all time Astbury Mere Care Home has 134 reviews.

Overall Experience
  • 103
  • 28
  • 3
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Date Published
  • 134
  • 5
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  • 28
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Reviewer Connection to Astbury Mere Care Home
  • 46
  • 15
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  • 12
  • 11
  • 5
  • 3
  • 3
  • 3
  • 2
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  • 2
  • 1
  • 1
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Total of 134, showing 81-100
Review from N H (Daughter of Resident) published on 11 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been nursed here for a year and a half. I have never had to make any kind of complaint. The home seems well-staffed and managed. Mum is looked after with such kindness, high quality of care and respect. As a retired nurse myself, I could not ask for such a lovely end of life care. The staff
keep me well informed of changes; big or small. The home is beautifully kept and as a relative, I'm made to feel very welcome whatever time of day.
Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you for the kind words. It's a privilege to be able to care for your mum and I will share your comments with my wonderful team.

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Review from A M (Husband of Resident) published on 11 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was in for a short period of respite, and this was the second time she had been to Astbury Mere. The staff were very welcoming, and my wife enjoyed her stay.
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Review from J B (Daughter of Resident) published on 22 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's move into Astbury Mere Care Home has been handled carefully, professionally and sympathetically. All the staff were welcoming, friendly and put her at ease the moment we arrived. It is a bright, clean and beautifully decorated home. Mum is delighted with her room and the view across the garden
and nearby road. She enjoys the variety of spaces in the home allowing her the company of others, craft activities, or a quiet moment of peace as she wishes.
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Review from Katherine P (Daughter of Resident) published on 11 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum improved once a resident at Astbury Mere.
She no longer needed her legs dressing as they healed. Her diabetes was improved and insulin reduced to x1 daily! She was very happy whilst at Astbury Mere.
All the care staff were amazing and very helpful.
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Review from E H (Respite Resident) published on 29 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been comfortable here, impressed with the staff and enjoyed my coach trip. Have been treated with great kindness and consideration.
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Review from A R (Husband of Resident) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has only recently come to live at Astbury Mere but right from the start, the professionalism and courteous of the staff was obvious.
It is also apparent that there are good staff relations at all levels. They all work well as a team.
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Review from P H (Husband of Resident) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was a resident for 9 years and during her stay, she was in excellent care. The home was well run, clean, tidy and warm with excellent facilities. The staff from top to bottom were the best.
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Review from S Z (Son of Resident) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely rooms and gardens. All staff very welcoming and friendly, they always acknowledge you, even in corridors. My mum settled in very quickly and her needs were well met.
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Review from A C (Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My weeks stay was a pleasant and relaxing experience.
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Review from L D (Wife of Resident) published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best care home we have used. Staff cannot do enough to help and put you at ease. All the residents seem very happy and well looked after. Lots going on in the day. The garden is amazing and very peaceful. It is so nice to have a place where I can trust the staff completely with my husband's care.
A truly wonderful place. Thank you very much.
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Review from Ann C (Friend of Resident) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my close friend arrived at Astbury Mere, he was terminally ill and the care he received was brilliant and he was cared for with dignity and the staff always smiling and kind. His pain management made life as comfortable as possible until the end. I will always be grateful for this. Unfortunately,
my friend was unable to benefit from any of the activities because of his situation. The program was full every day and even trips out on the minibus. I would recommend Astbury Mere to anyone needing care.
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Review from Peter B (Husband of Resident) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife had 10 days respite care and I was extremely pleased with the care and attention she was given by the obviously caring staff. There was an air of calmness and professionalism which was comforting for me.
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Review from Vivien E (Daughter of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Astbury Mere Care Home for over five years and I have no complaints about the care she receives, The staff and residents are one family and she is treated with love and respect. Any concerns I may have are always dealt with efficiently and quickly and I always feel free to ask
questions or to mention any worries mum may have.
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Review from Evelyn W (Respite Resident) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our stay here for approx three weeks for myself and my husband has been very satisfactory. We have been very well looked after by caring staff. The rooms are very comfortable and the meals very varied and good.
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Review from Dennis W (Respite Resident) assisted by family/friend published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything satisfactory. The food and care for our three weeks stay very good.
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Review from Sue S (Daughter of Resident) published on 24 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From meeting the marketing rep, to meeting the nurses during my parents' respective assessments, to my visit and the moving in of my parents. I cannot describe the relief and confidence I feel 'handing my parents over'. What I have seen re how the carers work with residents, their observations, their
questions to help my parents, the atmosphere of the home - just everything is so good and everything my parents need is offered and provided, should they want and need it. Thank you.
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Review from E S (Friend of Resident) published on 18 April 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Food is excellent.
The home is very clean and the staff lovely and caring on the whole.
My main issues are the length sometimes that it takes to respond to a "bell" from the resident. Segregation in the dining room should be considered as, although sad the way some residents are, some of the habits
at the table are not fair on others.
Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you for taking the time to review our home. The call bell is one of many systems in the home that is very closely monitored and results analysed on a monthly basis. The results show an extremely timely response to call bells at an average of just 84 seconds.


I cannot comment on individual circumstances in this forum, but should our resident (or their responsible person where applicable) wish to discuss any aspect of their care, including response to call bells, they may speak with me at any time.

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Review from Henry K (Son of Resident) published on 6 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After being dissatisfied with a number of care homes in Cheshire, I was immediately impressed with every aspect and for the first time felt my mother was resident in a home that provided dignity, compassion, affection and professionalism. The attention to detail was striking. Sadly my Mum died (at the
age of 93) after a few months but the end of life care was inspiring. I will always be so grateful.
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Review from Gill G (Daughter of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t praise the staff highly enough for their kindness to Dad after losing Mum. Everyone has been brilliant – taking time to sit with him to cheer him up when he was feeling down. The nursing staff and care team were brilliant – phoning me to let me know that Dad was ok. Complete peace of mind
during a very difficult time.


When we first visited the home to look round, we knew straight away that it was the right choice. Everyone was so welcoming and friendly – it just felt right. Dad has enjoyed his respite care and his mobility has certainly improved after walking the corridor several times a day!

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Review from Doris B (Wife of Resident) published on 24 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband and myself were delighted to be welcomed into the home. Any feelings of apprehension were soon dispersed by the wonderful, calm and loving atmosphere which we felt. After a few weeks, I felt my husband was receiving excellent attention and was responding to such a dedicated team of workers,
making him feel happy and comfortable. Thank you for such a wonderful home.
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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Astbury Mere Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.824 for Astbury Mere Care Home is calculated as follows: ( (275 Excellents x 5) + (51 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 329 Ratings = 4.824
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Astbury Mere Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (4)

Emma

Emma Hackett

Job Title: Home Manager Joined: 2010

Hello, my name is Emma, and I have worked at Astbury Mere since we opened in 2010.


I am a registered general nurse, and that is where my career with Porthaven Care Homes began. Over the past 15 years, I have progressed with the company, becoming deputy and home manager.


I have an excellent team working alongside me, and we work as one unit to support our wonderful residents and their families, as well as each other. I am incredibly proud when people describe Astbury Mere as a 'happy home'.

Sheli

Sheli Knapper

Job Title: Deputy Manager Joined: 2010

Hello, my name is Sheli Knapper, and I am the Deputy Manager here at Astbury Mere.


I began working at Astbury Mere as a carer in 2010 and soon after took a hiatus to complete a degree in Nursing at Keele University. I am incredibly devoted to Astbury Mere and love the strong family approach present in our home. I am especially proud of our exceptional dementia and end-of-life care.

Adriana

Adriana Jaracz

Job Title: Client Services Manager Joined: 2019

Hello, my name is Adriana Jaracz, and I have been the Client Services Manager here at Astbury Mere Care Home since 2019.

Dawn

Dawn Robson

Job Title: Home Trainer Joined: 2011

Hello, my name is Dawn Robson, and I am the Home Trainer here at Astbury Mere.


I have worked in the care sector for over 30 years, and I have worked at Astbury Mere for 14 years. I have a Level 3 qualification in Education and Training, am trained in Dementia Care Mapping and have acquired many other qualifications over the years that I use in my role.


As a home trainer, I source and help provide any training that is required within our home so that our team can continue to learn and grow in confidence and experience. Alongside this, I support our residents in a way that enables them to maintain their independence, which I find incredibly rewarding.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Astbury Mere Care Home to verify any information. View our terms and conditions. Astbury Mere Care Home has an Enhanced Service - more info.