Astbury Mere Care Home

Newcastle Road, Astbury, Congleton CW12 4HP
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9.8 140 Reviews
  • Astbury Mere Care Home, Congleton
Situated only a few minutes from the centre of Congleton, Astbury Mere Care Home sits in an incredibly desirable position, with views of Astbury Mere Country Park and easy access to the nearby towns of Biddulph, Kidsgrove and Sandbach. Having opened in 2010, Astbury Mere provides 24-hour residential, dementia, nursing and respite care for senior individuals living in and around Cheshire. With 62 ensuite bedrooms, Astbury Mere provides exceptional person-centred care in a comfortable yet stylish purpose-built environment. With numerous communal living areas, a hairdressing salon, a dedicated activities and wellbeing room and a private dining room for special family occasions, Astbury Mere has everything one could wish for. Astbury Mere residents also benefit from access to a secure, landscaped garden for relaxation, a gentle stroll or a spot of gardening.
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Care Provided by Astbury Mere Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Contact Astbury Mere Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Astbury Mere Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emma Hackett (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Astbury Mere Care Home Reviews (140)

9.8

Astbury Mere Care Home has a Review Score of 9.8 (9.813) out of 10, based on 31 reviews in the last 2 years.
Over all time Astbury Mere Care Home has 140 reviews.

Overall Experience
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Date Published
  • 140
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Reviewer Connection to Astbury Mere Care Home
  • 46
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  • 5
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Total of 140, showing 101-120
Review from Dennis W (Respite Resident) assisted by family/friend published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything satisfactory. The food and care for our three weeks stay very good.
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Review from Sue S (Daughter of Resident) published on 24 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From meeting the marketing rep, to meeting the nurses during my parents' respective assessments, to my visit and the moving in of my parents. I cannot describe the relief and confidence I feel 'handing my parents over'. What I have seen re how the carers work with residents, their observations, their
questions to help my parents, the atmosphere of the home - just everything is so good and everything my parents need is offered and provided, should they want and need it. Thank you.
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Review from E S (Friend of Resident) published on 18 April 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Food is excellent.
The home is very clean and the staff lovely and caring on the whole.
My main issues are the length sometimes that it takes to respond to a "bell" from the resident. Segregation in the dining room should be considered as, although sad the way some residents are, some of the habits
at the table are not fair on others.
Reply from Emma Harding, Home Manager at Astbury Mere Care HomeThank you for taking the time to review our home. The call bell is one of many systems in the home that is very closely monitored and results analysed on a monthly basis. The results show an extremely timely response to call bells at an average of just 84 seconds.

I cannot comment on individual circumstances in this forum, but should our resident (or their responsible person where applicable) wish to discuss any aspect of their care, including response to call bells, they may speak with me at any time.
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Review from Henry K (Son of Resident) published on 6 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After being dissatisfied with a number of care homes in Cheshire, I was immediately impressed with every aspect and for the first time felt my mother was resident in a home that provided dignity, compassion, affection and professionalism. The attention to detail was striking. Sadly my Mum died (at the
age of 93) after a few months but the end of life care was inspiring. I will always be so grateful.
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Review from Gill G (Daughter of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t praise the staff highly enough for their kindness to Dad after losing Mum. Everyone has been brilliant – taking time to sit with him to cheer him up when he was feeling down. The nursing staff and care team were brilliant – phoning me to let me know that Dad was ok. Complete peace of mind
during a very difficult time.


When we first visited the home to look round, we knew straight away that it was the right choice. Everyone was so welcoming and friendly – it just felt right. Dad has enjoyed his respite care and his mobility has certainly improved after walking the corridor several times a day!

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Review from Doris B (Wife of Resident) published on 24 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband and myself were delighted to be welcomed into the home. Any feelings of apprehension were soon dispersed by the wonderful, calm and loving atmosphere which we felt. After a few weeks, I felt my husband was receiving excellent attention and was responding to such a dedicated team of workers,
making him feel happy and comfortable. Thank you for such a wonderful home.
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Review from Freda M (Wife of Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Astbury Mere Care Home is the best, in East Cheshire. I feel relaxed and stress-free when my husband is in respite care. After visiting numerous homes, not one came anywhere to the standard of Astbury Mere. If they provided daycare, my husband would be the first there.
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Review from B A (Resident) published on 11 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am unable to write a lot. My experience was mostly pleasant. It was my first time in a care home and everyone made me feel welcome.
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Review from J A (Son of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came to Astbury in July. The staff made him feel at home and took the time to understand his social needs as well as his care needs. The home and gardens are immaculate and the support given to the family is excellent we were even able to celebrate a family occasion in a private room so my
Father felt like this was his home.
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Review from E W (Granddaughter of Resident) published on 24 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My nana has been living at Astbury Mere Care Home since February. It was very hard for our family, however, the staff have been amazing and have made my nana feel right at home. Nothing has been too much to ask for and we love seeing my nana so happy and enjoying all the activities here. My nana loves
the food and going on day trips.
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Review from S L (Daughter of Resident) published on 24 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are very supportive and considerate of individuals' needs. There are always carers around to deal with issues, answer questions etc. They are always patient and deal with numerous, different characters! Activities are well managed and attention is given to including all clients where ever possible.
There are favourite, regular activities and many interesting different activities to satisfy needs and interests.
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Review from G B (Respite Resident) assisted by family/friend published on 21 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff efficient and always helpful. I was always treated with respect and dignity.
I was so satisfied with my three-week stay here that I am happy to return in two months for another stay.
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Review from R B (Nephew of Resident) published on 21 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been very supportive to my aunt during her stay. Always informative and helpful.
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Review from Kevin W (Son of Resident) published on 18 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father fell whilst on holiday in North Wales, breaking his hip. He was admitted to Hospital where his hip was repaired. We initially tried to transfer him to Hospitals nearer but there were no available beds. We contacted Astbury Mere for their help and advice and they were very knowledgeable and
reassuring and were able to offer a room, with provision for respite and recovery which we were very glad to accept. Michelle and Emma were very helpful and supportive in the move from Wales. When we arrived at Astbury we were all made very welcome and my Father fully enjoyed his two week stay and made daily progress on account of the standard of care and provision received. Ideally, we would have liked him to have stayed longer but he was keen to return to his own home. We shall certainly consider using the home again as both my parents are in their late 80's
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Review from Henry C (Husband of Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After major heart surgery a few months in hospital it was agreed to assessment outside hospital. It was also agreed to do this assessment at Astbury Mere Care Home. After 7 weeks in Astbury Mere, she (my wife) returned home.
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Review from Richard P (Partner of Resident) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent throughout. As a family, we were cared for and look after as well as the person being cared for. I would recommend the home every time. Thank you.
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Review from William B (Respite Resident) published on 7 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed staying here. Staff and residents very pleasant. A number of the staff I knew when I served them in my shop I had some years ago.
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Review from E A (Daughter-in-law of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Words just cannot explain how wonderful the care that has been given to my mother-in-law for the last 4 and a half years. ALL the staff have given 100% plus to maintain that love and dignity is first and foremost, they go way beyond their job description. The support that we have received during mum's
life and death has been extra special - made to feel part of a loving family. Many, many thanks to ALL.
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Review from P G (Friend of Resident) published on 25 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Astbury Mere Care Home is situated in beautiful gardens and you are always greeted with a friendly smile as you enter reception. The dining room is tastefully decorated and the food beautifully presented. All the staff are caring and kind, doing their best to meet residents needs. The bedrooms are spacious,
beds and equipment provided to maximum safety, with alarm buttons in easy reach. The activities are varied, encouraging residents to interact, laugh and stimulate their thinking and mobility.
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Review from G B (Husband of Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I transferred my wife from another care home, but extremely pleased with the home, staff already know my wife's requirements and have carried out their duties splendidly, with care and attention.
Management are excellent and no problems exist.
Fees extremely high.
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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Astbury Mere Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.813 for Astbury Mere Care Home is calculated as follows: ( (300 Excellents x 5) + (61 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 364 Ratings = 4.813
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Astbury Mere Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (4)

Emma

Emma Hackett

Job Title: Home Manager Joined: 2010

Hello, my name is Emma, and I have worked at Astbury Mere since we opened in 2010.


I am a registered general nurse, and that is where my career with Porthaven Care Homes began. Over the past 15 years, I have progressed with the company, becoming deputy and home manager.


I have an excellent team working alongside me, and we work as one unit to support our wonderful residents and their families, as well as each other. I am incredibly proud when people describe Astbury Mere as a 'happy home'.

Sheli

Sheli Knapper

Job Title: Deputy Manager Joined: 2010

Hello, my name is Sheli Knapper, and I am the Deputy Manager here at Astbury Mere.


I began working at Astbury Mere as a carer in 2010 and soon after took a hiatus to complete a degree in Nursing at Keele University. I am incredibly devoted to Astbury Mere and love the strong family approach present in our home. I am especially proud of our exceptional dementia and end-of-life care.

Adriana

Adriana Jaracz

Job Title: Client Services Manager Joined: 2019

Hello, my name is Adriana Jaracz, and I have been the Client Services Manager here at Astbury Mere Care Home since 2019.

Dawn

Dawn Robson

Job Title: Home Trainer Joined: 2011

Hello, my name is Dawn Robson, and I am the Home Trainer here at Astbury Mere.


I have worked in the care sector for over 30 years, and I have worked at Astbury Mere for 14 years. I have a Level 3 qualification in Education and Training, am trained in Dementia Care Mapping and have acquired many other qualifications over the years that I use in my role.


As a home trainer, I source and help provide any training that is required within our home so that our team can continue to learn and grow in confidence and experience. Alongside this, I support our residents in a way that enables them to maintain their independence, which I find incredibly rewarding.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Astbury Mere Care Home to verify any information. View our terms and conditions. Astbury Mere Care Home has an Enhanced Service - more info.