Search...

Barchester Broadway Halls Care Home

The Broadway, Dudley, West Midlands DY1 3EA
Barchester Healthcare Ltd Logo
Jobs
Barchester Broadway Halls Care Home logo
Everything about my mothers stay was first class.Neil S(Son of Resident/Service User)
Barchester Broadway Halls Care Home, Dudley
the true value of Broadway Halls lies in the quality and dedication of the staff.Karen P(Daughter of Resident/Service User)
Barchester Broadway Halls Care Home, Dudley
my 90year old mother described the place as looking like Buckingham Palace.Karen P(Daughter of Resident/Service User)
Barchester Broadway Halls Care Home, Dudley

Just a short walk from Priory Park, the Zoological Gardens and town centre shops and services, Broadway Halls is a modern care home in Dudley.

The home provides residential, nursing, respite and dementia care.

The care home has 83 en-suite bedrooms divided between residential, nursing and dementia communities.

Bedrooms are set across four floors, and each floor has its own living and dining rooms.

There is also a landscaped garden with raised...  

Care Provided by Barchester Broadway Halls Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £976N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Broadway Halls Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nicholas Drinkwater(General Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 4

Room Information

  • Single Rooms (83)
  • Single Rooms with ensuite Wet Room (83)
  • Couples/Companion Rooms with ensuite Wet Room (83)

Visiting

  • Doors are open from 8am and closed at 6pm. Door bell outside the main doors.

Parking

  • Enter the car park via the Broadway, exit out on to Priory Road.

Barchester Broadway Halls Care Home Reviews (120)

Submit a Review
9.6

Barchester Broadway Halls Care Home has a Review Score of 9.6 (9.616) out of 10, based on 30 reviews in the last 2 years. Over all time Barchester Broadway Halls Care Home has 120 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Barchester Broadway Halls Care Home
Loading...
Showing 120 reviews matching selected criteria
Review from Lisa E (Granddaughter of Resident) published on 5 September 2019 Submitted via Postal Card
Overall Experience

Staff are very welcoming and helpful. Homely feel - well equipped and lovely decoration in the room. The lounge and lunchroom are lovely, bright and inviting. I am very happy with the care and support Nan is receiving.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L W (Relative of Resident) published on 5 September 2019 Submitted via Postal Card
Overall Experience

Both of my grandparents were cared for at Broadway Halls and received outstanding levels of care, My wife's nan is now living here and very happy. It is a fantastic care home and that is a testament to the staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gillian W (Daughter of Resident) published on 14 June 2019 Submitted via Postal Card
Overall Experience
My mom came in for respite for two weeks while I went on holiday. Mom loved it, it's nothing like a care home, it's like a hotel.
The staff are very polite and friendly, nothing is too much trouble.

Fabulous place.

Reply from Alison Geddes, Marketing at Barchester Broadway Halls Care Home

Many thanks for your positive comments about our home, it is lovely to hear how much your mother enjoyed her respite stay at Broadway Halls and that you find our home "fabulous". The team will be delighted by your comments, we look forward to welcoming your mother back anytime.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Yvonne A (Wife of Resident) published on 22 May 2019 Submitted via Postal Card
Overall Experience

As we used the home for respite we found it catered for all of my husband's needs. Providing excellent service.

Reply from Alison Geddes, Marketing at Barchester Broadway Halls Care Home

Thank you for your positive comments about our home. At Broadway Halls, we pride ourselves on the high standard of service that we deliver, so it is great to hear how pleased you are with the respite care your husband received here. The team will be delighted to hear your feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G W (Daughter of Resident) published on 16 May 2019 Submitted via Postal Card
Overall Experience

Excellent receptionist. Very personal service. Feels like a hotel. Much nicer than other care homes locally in my opinion. Very modern. Very supportive to my mother with a terminal condition.

Reply from Alison Geddes, Marketing at Barchester Broadway Halls Care Home

Thank you for your positive comments about our home, it's great to hear how pleased you are with your mother's care here at Broadway Halls. The team will be delighted to hear your feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from W J (Daughter of Resident) published on 9 May 2019 Submitted via Postal Card
Overall Experience

Excellent care. Mom loves it here. No problems with getting her booked in for respite when needed.

Reply from Alison Geddes, Marketing at Barchester Broadway Halls Care Home

Thank you for your positive comments about our home, it is great to hear how pleased you are with our respite care and how happy your mother is here. The team will be delighted to hear your feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Paul B (Son of Resident) published on 25 April 2019 Submitted via Postal Card
Overall Experience
On the whole, Dad has received excellent care during his 39 months at Broadway Halls.

My only concern is that sometimes messages are not passed on at change over, e.g. recent example on March 26th, I had to take him to an appointment but he was not ready and had not finished his breakfast when I arrived to pick him up despite me providing at least 3 reminder notes.

Reply from Alison Geddes, Marketing Administrator at Barchester Broadway Halls Care Home

Thank you for your positive comments about our home, it is great to hear that you’ve found your Dad’s care to be “excellent” and that you’d recommend Broadway Halls to others. There is a team member in charge of every shift who checks diaries, handover documentation and communication books to...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C S (Daughter of Resident) published on 11 April 2019 Submitted via Postal Card
Overall Experience

The staff are well trained, the building is very good. The food is very good and the cleanliness of a high standard. The cost is very high!

Reply from Alison Geddes, Marketing Administrator at Barchester Broadway Halls Care Home

Thank you for your positive comments on our home, it is great to hear that you find our team well-trained, our dining experience to be "very good" and that you'd recommend Broadway Halls to others. I totally understand your point about paying for care and in order to make life easier for families,...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P B (Daughter of Resident) published on 20 June 2018 Submitted via Postal Card
Overall Experience

As my relative has only been in care for short time and up to now, can only praise the care that she has received. It has made such a difference to her health and it has improved 100% as I wanted social interaction for her which was promised and glad to say that it is on offer. It has also made a difference to the family as we know she is being well cared for and happy. Thank you to Broadway Halls, what a difference you have made.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from V D (Resident / Service User) published on 21 May 2018 Submitted via Postal Card
Overall Experience
I am very happy at Broadway Halls and glad I have settled in easily. I enjoy the activities and there is a good selection that varied daily/weekly. The home has a lovely atmosphere and feel included because of the resident meetings. The food is good and varied.

Since being here I have never felt sad and have no regrets in moving here.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A L (Brother of Resident) published on 21 May 2018 Submitted via Postal Card
Overall Experience

My sister, myself and other relatives are always treated with the utmost courtesy - friendliness and consideration and at times dealing with difficult situations. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christine E (Respite Resident) published on 16 May 2018 Submitted via Website
Overall Experience

I spent 10 days in Broadway Halls following surgery for kidney removal due to cancer. I simply cannot fault the treatment I received for the duration of my stay. The nursing care was excellent and the loving care received from all the staff was truly amazing.

I was admitted straight from the hospital to the home following their consultation with the medical team so the level of nursing could be continued.

My sincere thanks to all the staff for their kindness and help they gave me.

I must also mention the excellent food.

Finally, my family and friends were made so welcome. It was truly a lovely experience. Thank you all again. You were brilliant.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from James (Resident / Service User) published on 28 March 2018 Submitted via Postal Card
Overall Experience

One has to be patient: If so, one will see that all the staff have hearts of gold.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ruth F (Resident / Service User) published on 16 March 2018 Submitted via Postal Card
Overall Experience
Very good.

No complaints at all.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A B (Daughter of Resident) published on 20 November 2017 Submitted via Website
Overall Experience
My mom was allocated a room at Broadway Halls following the closure of the nursing home she was in five weeks ago. Since the move, she is in a lovely spacious room and has received a high standard of care from a nursing team who appear to be very dedicated. At mealtimes, menus are on the tables, residents are given a choice, and the food is always homemade and freshly cooked.

I feel my mom has been welcomed at Broadway Halls and settled in quickly. After a 28 days, her place has been made permanent and I’m more than happy!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mark W (Son of Resident) published on 15 November 2017 Submitted via Website
Overall Experience

Prior to my mother being admitted, we visited the Broadway site deliberately without appointment to assess the facility. The friendliness and open approach experienced was very encouraging. Everyone we met, cleaning ladies, receptionists through to the Deputy Manager were positive and welcoming. The cleanliness and quality of furnishings is clearly evident. Entrusting an aged parent to someone else's care is quite daunting but all the staff, both then and since admission, have been a pleasure to deal with and all requests for assistance have been met positively.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Ryan C (Son of Resident) published on 24 July 2017 Submitted via Postal Card
Overall Experience

My mum was in respite for 12 weeks with vascular dementia. It was her first ever care home stay (she's 69) and they have been fantastic. Life long depression plagues my mom and she gets very angry and physical, but the staff have been amazing. They used distraction techniques with dignity and manage to engage with Mom to the point she was happy to see me leave after I visited! You can trust all the staff with your loved one, anytime.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G H (Daughter of Resident) published on 16 May 2017 Submitted via Postal Card
Overall Experience

Mam has been twice to Broadway Halls and both times has been looked after very well. I appreciate the visiting times as I work all day and being allowed to call in at any time during the day was excellent. The staff are wonderful, I knew how difficult the residents can be as I have worked in a care home myself, but never did I see any annoyance from the staff towards anyone.

I wish Mam could go to Broadway Halls on a permanent basis but it is very difficult due to the cost, Mam did enjoy it there even though she said different, every time we visited she was full of praise for everyone.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M T (Son of Resident) published on 15 May 2017 Submitted via Postal Card
Overall Experience
My mom stayed here in August 2016 for three weeks whilst recovering from a major operation. She was very poorly but was looked after very well by the nursing staff.

The only downside was the food which could have been better.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Derek H (Resident / Service User) published on 10 March 2017 Submitted via Postal Card
Overall Experience

Very clean and pleasant staff. Moving only due to location. Will miss everyone. Thanks for your help.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 February 2024
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (10) & Events (0)

News
  • 21 Apr 2026

    https://www.bing.com/search?q=dudley+news+broadway+halls&cvid=1881c3a61789494facd8700ec4d95ce1&gs_lcrp=EgRlZGdlKgYIABBFGDkyBggAEEUYOTIGCAEQABhAMgYIAhAAGEAyBggDEAAYQDIGCAQQABhAMgYIBRAAGEAyBggGEAAYQDIGCAcQABhAMgYICBAAGEAyCAgJEOkHGPxV0gEJMTU1NTdqMGo3qAIIsAIB&FORM=ANAB01&PC=U531&ntref=1

  • 01 Aug 2025

    Staff and residents at Barchester’s Broadway Halls care home in Dudley had a fantastic time celebrating National Cheesecake Day on July 30, a brilliant excuse to sample lots of delicious...

  • 24 Jul 2025

    Residents and staff at Broadway Halls care home in Dudley were at the ready for the Wimbledon Final! Tennis fans in the home, including residents Lyn and Ian, were delighted...

Upcoming Events

There are no upcoming events for Barchester Broadway Halls Care Home.

Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Barchester Broadway Halls Care Home.

Meet the Team (10)

Nicholas Drinkwater
Nicholas DrinkwaterJob Title:General ManagerJoined: 2025

I joined the Barchester family in July 2025, after spending over two decades devoting my life to the compassionate care of individuals living within Dementia, Nursing and Residential care homes and the NHS. I am a trained Nurse by background.

I cared for my gentle dad who developed dementia, and I truly believe that unless you have had personal experience of such heartache, no one can really understand both the sad and happy times during such a journey. Dementia does not define a person, and every person’s journey is different.

Throughout my 20-year career, I have worked in numerous settings, from small family-run homes to large-scale care companies, consistently advocating for person-centred care. Within this, I regularly emphasise tailored and meaningful activities that promote mental stimulation, physical health, and emotional well-being, with family and friends at the heart. I also served abroad in the armed forces as a nurse.

As I look to the future, I remain committed to my vision of care homes as vibrant communities where everyone can live meaningful, fulfilling lives. I will continue to inspire new generations of caregivers, ensuring that my legacy of compassion and excellence will endure for years to come. I have an unwavering belief in the human spirit’s capacity to thrive — no matter what the circumstances.

I am looking forward to welcoming people to Broadway Halls to experience the stunning care and environment that we have to offer.

Rino Jose
Rino JoseJob Title:Deputy ManagerJoined: 2025

Rino is our Clinical Deputy Manager; she provides hands-on clinical leadership, ensuring care is delivered in line with best practice, regulatory standards, and Barchester values. Rino supports audits, clinical governance, and staff mentoring, while maintaining a clear focus on residents' safety, dignity, and quality of life.

Carol Malcolm
Carol MalcolmJob Title:AdministratorJoined: 2023

I am thrilled to be Administrator at Broadway Halls, having joined the wonderful team here in early 2023. I have worked in administration for many years, including HR elements, and this is the first care home I have worked in. I love the variety in the role, meeting our residents and their families and supporting the process to them moving in to our home. I also support fellow team members. In my spare time, I enjoy gardening, watching tennis and spending time with my family.

Bethany Evans
Bethany EvansJob Title:Reception/AdminJoined: 2023

I have worked in care since 2013, and I absolutely love supporting people. I enjoy helping our residents, their families and my fellow team members when I can. I also support people and their families who are choosing a care home, answering any questions they may have and showing them our lovely home. It's a pleasure being part of the Broadway Halls team!

Ellie-Mae Alexander
Ellie-Mae AlexanderJob Title:ReceptionistJoined: 2020

I joined the Broadway Halls team in 2020 as a Carer and was promoted to Team Leader and then Dementia Champion during my time on the Care team. I then moved over to the Administration Team in June 2025. Before working at Broadway Halls, I previously worked in mental health in challenging environments. I love my job as I get to interact with our residents every day, and now also get to welcome people to Broadway Halls and be one of the first faces they see when they visit us. I can't imagine working anywhere else!

Jennifer Higgins
Jennifer HigginsJob Title:Dementia Lead & Senior Carer

I'm Jennifer, and I am the Dementia Lead at Broadway Halls. I support our 3 Dementia Champions who are all part of our Memory Lane Community. I have worked in care since 2005 and started in 2018 at Broadway Halls. I am passionate about ensuring every Resident on Memory Lane receives quality care, with a person-centred approach, in an enriching environment.

Olivia Riese
Olivia RieseJob Title:Head ChefJoined: 2017

I started at Broadway Halls as a Kitchen Assistant and, through training and determination, I have worked my way up to the position of Head Chef, which I am incredibly proud of. Working in a care home as a chef, I have to think more about the eating needs and dietary requirements of the residents. There are various textures of food, special diets, diabetics, vegetarians, and so much more. It can be challenging, but I love it and have an amazing team to work with!

Chris Bowden
Chris BowdenJob Title:Sous ChefJoined: 2024

Hi, I'm Chris, the Sous Chef here at Broadway Halls.

I previously worked at Broadway Halls from 2014 and left to develop my skills in a fine dining restaurant in Birmingham. I was pleased to re-join the team in November 2024 - I missed the people, the Residents and the homely culture that comes with working in care.

I have worked in hospitality since I left school and I am passionate about the dishes I create and serve. My signature dish is chicken and spinach pasta, tossed in a creamy sauce.

Outside of work, I enjoy spending time with my family and walking my dog. Aston Villa is my team, and when they are not playing, I enjoy following horse racing, and when the time allows, a day at the races is always welcome!

Steve Allen
Steve AllenJob Title:maintenance personJoined: 2025

Steve joined the team as a permanent member in August 2025, having previously supported the home on a bank basis. During this time, Steve consistently demonstrated a strong commitment to maintaining a safe, welcoming, and well-maintained environment for residents, visitors, and staff.

Justyna Zero
Justyna ZeroJob Title:Activities CoordinatorJoined: 2026

Justyna is a dedicated and compassionate Lead Activities Coordinator in Broadway who is passionate about enhancing the well-being and quality of life of residents through meaningful, engaging and person-centred activities.

She began her journey with Barchester as a Care Assistant before progressing to Activities Assistant and then Lead Activities Coordinator.

Justyna enjoys building positive relationships with residents, families and colleagues and takes pride in creating a warm, supportive and enjoyable environment where residents can thrive.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Broadway Halls Care Home to verify any information. View our terms and conditions. Barchester Broadway Halls Care Home has an Enhanced Service -more info.