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Barchester Broadway Halls Care Home

The Broadway, Dudley, West Midlands DY1 3EA
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Everything about my mothers stay was first class.Neil S(Son of Resident/Service User)
Barchester Broadway Halls Care Home, Dudley
the true value of Broadway Halls lies in the quality and dedication of the staff.Karen P(Daughter of Resident/Service User)
Barchester Broadway Halls Care Home, Dudley
my 90year old mother described the place as looking like Buckingham Palace.Karen P(Daughter of Resident/Service User)
Barchester Broadway Halls Care Home, Dudley

Just a short walk from Priory Park, the Zoological Gardens and town centre shops and services, Broadway Halls is a modern care home in Dudley.

The home provides residential, nursing, respite and dementia care.

The care home has 83 en-suite bedrooms divided between residential, nursing and dementia communities.

Bedrooms are set across four floors, and each floor has its own living and dining rooms.

There is also a landscaped garden with raised...  

Care Provided by Barchester Broadway Halls Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £976N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Broadway Halls Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nicholas Drinkwater(General Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 4

Room Information

  • Single Rooms (83)
  • Single Rooms with ensuite Wet Room (83)
  • Couples/Companion Rooms with ensuite Wet Room (83)

Visiting

  • Doors are open from 8am and closed at 6pm. Door bell outside the main doors.

Parking

  • Enter the car park via the Broadway, exit out on to Priory Road.

Barchester Broadway Halls Care Home Reviews (120)

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9.6

Barchester Broadway Halls Care Home has a Review Score of 9.6 (9.616) out of 10, based on 30 reviews in the last 2 years. Over all time Barchester Broadway Halls Care Home has 120 reviews.

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Review from Andrea F (Relative of Resident) published on 8 March 2017 Submitted via Postal Card
Overall Experience

On the whole, the experience was good. I just have a couple of minor issues that I would like to draw your attention as for £900/week, I would expect the bed clothes to be changed more than twice in four weeks, the second change only happened when we asked about it. The waste bin in the bathroom went days without being emptied. I know this because the shower gel bottle remained in the bin. This said, the rest of her stay was most comfortable and staff were very friendly and amenable and made her feel very welcome.

Reply from Denise Baker, Home Manager at Barchester Broadway Halls Care Home
Thank you for your comments. We welcome all feedback that will help us continue to improve our care services.

We are sorry to hear about the concerns you had during your respite stay. We appreciate all comments by visitors and continually review the housekeeping services we provide at Broadway...  

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Review from Tracey A (Daughter of Resident) published on 20 February 2017 Submitted via Website
Overall Experience

Broadway Halls is bringing dementia care into the 21st Century... It is a refreshing change to see a home that is modern and well thought out, and somewhere that is fit for purpose, despite the disadvantage of having to put a loved one into care.

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Review from Sue (Daughter of Resident) published on 10 February 2017 Submitted via Website
Overall Experience

Broadway Halls is an excellent care home which offers a range of care packets to suit individual needs. The premises are fantastic, well furnished throughout. Each room has its own ensuite facilities and you are able to take personal items to enhance the residents environment. The staff are friendly, approachable and knowledgeable. Nothing is too much trouble. The care given to the residents is excellent and as a family we are kept informed on a regular basis about mum's well being. As a family we are very pleased with the care and support offered and couldn't wish for a better place for our mum.

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Review from Nigel D (Son of Resident) published on 30 January 2017 Submitted via Website
Overall Experience
My mother went into Broadway Halls in January 2012 after 4 months in hospital. At that time she weighed just 29 kgs. The care she received and the persistence of the staff resulted in her regaining a weight of 40 kgs. My late father used to visit on a daily basis until his own health issues forced him to visit every other day. The staff always made him very welcome.
Throughout her time there all the staff have been excellent.
Unfortunately, her health deteriorated recently to the point that they had to consider what to do. Mum wanted to stay there. This was supported by the staff and the palliative care nurse became involved.
Over the next few days, they did their best to make mum as comfortable as possible cleaning and changing her as often as was necessary. Nothing was too much trouble for them to maintain mums dignity.

I have witnessed for myself how hard the staff worked and how they communicated with the residents even those who had issues that prevented them responding.

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Review from Tony L (Son of Resident) published on 22 December 2016 Submitted via Postal Card
Overall Experience
After searching various care homes over 2/3 months Broadway Halls Care Home came up trumps with regards to facilities, location and standards we would want for our mother. The care mother had received has been of a high standard to date (no cause to think this will reduce) and despite her reluctance to accept she needed help she has settled well into home life which will help the relatives feel less guilty though this feeling never goes away.

She is safe, secure had independence bt care is always on hand to assist. Lovely crew of carers.

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Review from Mary M (Resident / Service User) published on 22 November 2016 Submitted via Postal Card
Overall Experience

I am happy here, it's nice, clean and comfortable. Staff are friendly and I am always able to go out when I want to and stop out as long as I want.

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Review from Chris (Daughter of Resident) published on 10 November 2016 Submitted via Postal Card
Overall Experience

Excellent facility with most dedicated staff. Clean and with a friendly service. Nothing is too much trouble.

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Review from S R (Daughter of Resident) published on 22 September 2016 Submitted via Postal Card
Overall Experience

My mom was in this care home for 20 days respite as she has not been well and I was going on holiday. The care and attention she got was amazing. She was so much better, a happier person, she joined in with all the activities. I would recommend Broadway Hall to anyone. Excellent in every way.

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Review from Mariann T (Friend of Resident) published on 16 September 2016 Submitted via Postal Card
Overall Experience
I visit Broadway Halls monthly to chat to my neighbours and other residents. The welcome desk and open management style is the best I've ever experienced. The residents chat avidly about their trips out to the park, local restaurants and musical events. The quality of life really matters to the team.

As a working woman, I really appreciate being offered refreshments when I visit. Rushing around means I often don't get a chance to rest and this is put right when I visit Broadway Halls. In all my visits I have seen fresh flowers on display and not once have I smelt urine, which I think says it all.

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Review from Antony T (Friend of Resident) published on 16 September 2016 Submitted via Postal Card
Overall Experience

Visiting once sometimes twice a month, to chat to my neighbours and to say hello to the residents. The staff are always very friendly and happy to help every time I pop in. Broadway Hall is a 5 star place for the elderly to stay, and very well looked after. I highly recommend it if need be for your parents to stay.

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Review from H L (Daughter-in-law of Resident) published on 10 February 2016 Submitted via Postal Card
Overall Experience

I visit my father-in-law usually twice a week and always find the staff to be very friendly and helpful. My father-in-law seems to be happy there and is as far as I know treated with the utmost respect.

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Review from J M (Daughter of Resident) published on 1 February 2016 Submitted via Postal Card
Overall Experience

We are very pleased with Broadway Hall, dad is happy here and very well cared for. All the staff are wonderful and hard-working. There are several activities every week and always a great atmosphere.

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Review from Don C (Friend of Resident) published on 31 January 2016 Submitted via Postal Card
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The care is good and the staff are very helpful.

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Review from T T (Son of Resident) published on 27 January 2016 Submitted via Postal Card
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Very good standard, friendly, clean. Food could be better at times.

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Review from Joan (Wife of Resident) published on 26 January 2016 Submitted via Postal Card
Overall Experience

Broadway Halls is a beautiful peaceful residence. Very well furnished in a homely style, exceptionally clean and welcoming. Staff very keen to help and assist visitors. Their devotion and care to residents was outstanding. Initially my husband had 3 weeks respite but due to his continuing health needs it has become evident he needs 24/7 care. Broadway Halls is the choice of my husband and all the family as we know he will be happy and cared for.

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Review from Janet F (Daughter of Resident) published on 26 January 2016 Submitted via Postal Card
Overall Experience

Mum was being discharged from hospital and asked if she could stay somewhere for a couple of days until she was confident. One phone call and we were told a bed was available. We asked if mum could be assessed onsite. We were accommodated with this request. She was treated not just with respect but with love. It was the bridge she needed. Mum insists on hot tea. This was noted and hot tea was given. She also mentioned she likes butter not spread on toast. The next morning butter was on her toast. Its the little things that make residents feel safe and comfortable. We were very satisfied.

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Review from Sally F (Daughter of Resident) published on 25 January 2016 Submitted via Website
Overall Experience

Well appointed care home close to Dudley Town Centre and across the road from Priory ruins/park/gardens. Beautiful interior, well maintained, excellent care staff and a well-received activities diary that is varied and interesting. Menus are changed regularly and residents can ask for specific meals to be cooked to order. Rooms are light, airy and nicely decorated with en-suite shower rooms. In addition there are assisted bathrooms for those who prefer a more supported environment. There are 3 separate levels of care - residential, nursing and dementia and each floor has it's own dining room and lounge, therefore providing a more intimate dining experience. Families are also allowed to dine with residents for a reasonable charge. There is a nice outside area and the upper floors have balconies with seating areas so residents can enjoy the sunshine in nice weather.

However, unfortunately the costs have risen dramatically during the time my father has been a resident. Over the 2 years he has been there, there has been an increase of 16.5% in his fees which are much higher than any rises he has had in personal pensions, income etc. so it is important to establish early on that yearly rises can be met by residents, as it would definitely be a place that most residents would not want to move on from once settled. I think it would be interesting to hear why such an increase each year is made especially as this is a home that has over 80 residents in total.

The staff have been excellent in the care and support offered to my father and as a family, we have peace of mind that he is safe, secure and well cared for. They are quick to share information with us and the continuity of staffing allows my father to make strong relationships with his carers. I would highly recommend this home to those who can afford it as it is head and shoulders above others that we have seen in the area.

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Review from Margaret H (Daughter of Resident) published on 23 December 2015 Submitted via Postal Card
Overall Experience

My parents are both residents needing different levels of care. Both are on the nursing floor. They both say that they are very happy and feel well cared for. They seem to be treated with dignity and empathy. Staff are very willing to listen to concerns and act on them appropriately, one downside after meals residents are not checked to ensure food not left on their faces, only simple but makes a difference.

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Review from Jennifer S (Daughter of Resident) published on 18 December 2015 Submitted via Postal Card
Overall Experience

After mum came to Broadway Hall we were very worried about her settling in. She was making up stories about people not being very nice to her. Staff came to us and explained to us that was common to new residents. Over the last two months she has started eating better and accepting being in the care home. She now isn't asking us to be taken home each time we visit, which was very distressing for us and her. This we feel can only be put down to the care and attention of the staff.

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Review from Avril W (Daughter of Resident) published on 10 December 2015 Submitted via Postal Card
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Mom has stayed at Broadway Halls twice now, both times mom was well cared for, clean and fed well. Being blind and severely affected with arthritis, she has to be aided to move etc. It will be somewhere I will be leaving mom again. They also try to help me out in circumstances such as short stays if needed. They staff have built up quite a relationship with mom and remember all of her likes and dislikes from her last stay. I would recommend Broadway to anyone.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 February 2024
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (10) & Events (0)

News
  • 21 Apr 2026

    https://www.bing.com/search?q=dudley+news+broadway+halls&cvid=1881c3a61789494facd8700ec4d95ce1&gs_lcrp=EgRlZGdlKgYIABBFGDkyBggAEEUYOTIGCAEQABhAMgYIAhAAGEAyBggDEAAYQDIGCAQQABhAMgYIBRAAGEAyBggGEAAYQDIGCAcQABhAMgYICBAAGEAyCAgJEOkHGPxV0gEJMTU1NTdqMGo3qAIIsAIB&FORM=ANAB01&PC=U531&ntref=1

  • 01 Aug 2025

    Staff and residents at Barchester’s Broadway Halls care home in Dudley had a fantastic time celebrating National Cheesecake Day on July 30, a brilliant excuse to sample lots of delicious...

  • 24 Jul 2025

    Residents and staff at Broadway Halls care home in Dudley were at the ready for the Wimbledon Final! Tennis fans in the home, including residents Lyn and Ian, were delighted...

Upcoming Events

There are no upcoming events for Barchester Broadway Halls Care Home.

Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Barchester Broadway Halls Care Home.

Meet the Team (10)

Nicholas Drinkwater
Nicholas DrinkwaterJob Title:General ManagerJoined: 2025

I joined the Barchester family in July 2025, after spending over two decades devoting my life to the compassionate care of individuals living within Dementia, Nursing and Residential care homes and the NHS. I am a trained Nurse by background.

I cared for my gentle dad who developed dementia, and I truly believe that unless you have had personal experience of such heartache, no one can really understand both the sad and happy times during such a journey. Dementia does not define a person, and every person’s journey is different.

Throughout my 20-year career, I have worked in numerous settings, from small family-run homes to large-scale care companies, consistently advocating for person-centred care. Within this, I regularly emphasise tailored and meaningful activities that promote mental stimulation, physical health, and emotional well-being, with family and friends at the heart. I also served abroad in the armed forces as a nurse.

As I look to the future, I remain committed to my vision of care homes as vibrant communities where everyone can live meaningful, fulfilling lives. I will continue to inspire new generations of caregivers, ensuring that my legacy of compassion and excellence will endure for years to come. I have an unwavering belief in the human spirit’s capacity to thrive — no matter what the circumstances.

I am looking forward to welcoming people to Broadway Halls to experience the stunning care and environment that we have to offer.

Rino Jose
Rino JoseJob Title:Deputy ManagerJoined: 2025

Rino is our Clinical Deputy Manager; she provides hands-on clinical leadership, ensuring care is delivered in line with best practice, regulatory standards, and Barchester values. Rino supports audits, clinical governance, and staff mentoring, while maintaining a clear focus on residents' safety, dignity, and quality of life.

Carol Malcolm
Carol MalcolmJob Title:AdministratorJoined: 2023

I am thrilled to be Administrator at Broadway Halls, having joined the wonderful team here in early 2023. I have worked in administration for many years, including HR elements, and this is the first care home I have worked in. I love the variety in the role, meeting our residents and their families and supporting the process to them moving in to our home. I also support fellow team members. In my spare time, I enjoy gardening, watching tennis and spending time with my family.

Bethany Evans
Bethany EvansJob Title:Reception/AdminJoined: 2023

I have worked in care since 2013, and I absolutely love supporting people. I enjoy helping our residents, their families and my fellow team members when I can. I also support people and their families who are choosing a care home, answering any questions they may have and showing them our lovely home. It's a pleasure being part of the Broadway Halls team!

Ellie-Mae Alexander
Ellie-Mae AlexanderJob Title:ReceptionistJoined: 2020

I joined the Broadway Halls team in 2020 as a Carer and was promoted to Team Leader and then Dementia Champion during my time on the Care team. I then moved over to the Administration Team in June 2025. Before working at Broadway Halls, I previously worked in mental health in challenging environments. I love my job as I get to interact with our residents every day, and now also get to welcome people to Broadway Halls and be one of the first faces they see when they visit us. I can't imagine working anywhere else!

Jennifer Higgins
Jennifer HigginsJob Title:Dementia Lead & Senior Carer

I'm Jennifer, and I am the Dementia Lead at Broadway Halls. I support our 3 Dementia Champions who are all part of our Memory Lane Community. I have worked in care since 2005 and started in 2018 at Broadway Halls. I am passionate about ensuring every Resident on Memory Lane receives quality care, with a person-centred approach, in an enriching environment.

Olivia Riese
Olivia RieseJob Title:Head ChefJoined: 2017

I started at Broadway Halls as a Kitchen Assistant and, through training and determination, I have worked my way up to the position of Head Chef, which I am incredibly proud of. Working in a care home as a chef, I have to think more about the eating needs and dietary requirements of the residents. There are various textures of food, special diets, diabetics, vegetarians, and so much more. It can be challenging, but I love it and have an amazing team to work with!

Chris Bowden
Chris BowdenJob Title:Sous ChefJoined: 2024

Hi, I'm Chris, the Sous Chef here at Broadway Halls.

I previously worked at Broadway Halls from 2014 and left to develop my skills in a fine dining restaurant in Birmingham. I was pleased to re-join the team in November 2024 - I missed the people, the Residents and the homely culture that comes with working in care.

I have worked in hospitality since I left school and I am passionate about the dishes I create and serve. My signature dish is chicken and spinach pasta, tossed in a creamy sauce.

Outside of work, I enjoy spending time with my family and walking my dog. Aston Villa is my team, and when they are not playing, I enjoy following horse racing, and when the time allows, a day at the races is always welcome!

Steve Allen
Steve AllenJob Title:maintenance personJoined: 2025

Steve joined the team as a permanent member in August 2025, having previously supported the home on a bank basis. During this time, Steve consistently demonstrated a strong commitment to maintaining a safe, welcoming, and well-maintained environment for residents, visitors, and staff.

Justyna Zero
Justyna ZeroJob Title:Activities CoordinatorJoined: 2026

Justyna is a dedicated and compassionate Lead Activities Coordinator in Broadway who is passionate about enhancing the well-being and quality of life of residents through meaningful, engaging and person-centred activities.

She began her journey with Barchester as a Care Assistant before progressing to Activities Assistant and then Lead Activities Coordinator.

Justyna enjoys building positive relationships with residents, families and colleagues and takes pride in creating a warm, supportive and enjoyable environment where residents can thrive.

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