Manorhey Care Centre

130 Stretford Road, Urmston, Manchester M41 9LT
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9.9 71 Reviews
  • Manorhey Care Centre, Manchester
Manorhey is an expertly designed, purpose-built care facility in Urmston which offers residential, nursing and dementia care.

The warm and welcoming home provides a number of communal lounges as well a library, cinema room and dining room. The single occupancy bedrooms come fully furnished and with en-suite wet rooms.

The comprehensive range of care options ensures staff meet the changing needs of residents. This means that it is unlikely that any resident will face an emotional and unsettling move to another care home if their needs change.

The highly skilled staff at Manorhey include qualified nurses and carers, who all work together to maintain the health and well-being of each resident, focusing on the needs of the individual and fully supporting their independence.

Manorhey’s laundry, housekeeping and maintenance staff also maintain the excellent standards of the home. Talented chefs serve restaurant-quality, fresh food daily, adapted for all dietary needs and requirements, while the dedicated activities team are responsible for a varied entertainment, activities and events programme.

Manorhey can also provide daycare for those who wish to visit the home for the day, enjoy a meal and participate in the available social events.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1326
  • Self-Funded Residential Dementia Care: from £1326
  • Self-Funded Nursing Care: from £1871
  • Self-Funded Nursing Dementia Care: from £1871

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Manorhey Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Natalie Kavanagh (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (83)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (83)

Visiting

  • No restriction on visiting hours.

Parking

  • On site parking available.

Manorhey Care Centre Reviews (71)

9.9

Manorhey Care Centre has a Review Score of 9.9 (9.876) out of 10, based on 33 reviews in the last 2 years.
Over all time Manorhey Care Centre has 71 reviews.

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Reviewer Connection to Manorhey Care Centre
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Review from A V (Daughter of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Manorhey from hospital for EOL care. She has always been a very scared and worried lady. She was anxious in hospital; however, since arriving she's been very settled and calm. She has been singing and smiling and the staff all know her so well. She's been very well cared for. Each member
of staff know her likes and dislikes. They enter her room every 2 hours, they reposition her and check her comfort is maximized. Mum doesn't eat, it's part of her EOL pathway and I'm glad that staff do not push her too much. This wouldn't be good for Mum's wellbeing. Initially, some did think it important for her to eat which was challenging for me. Overall, I cannot thank all (every single one) from the staff member at reception to the cleaners and all those in-between, enough.
Reply from Natalie Kavanagh, Home Manager at Manorhey Care Centre

Thank you so much for your very positive review. I am so pleased to hear that the staff are attentive to Mum's needs and wishes, including your own, thank you so much for choosing Manorhey for Mum's palliative care. We will continue to ensure that her care is both dignified and inclusive of her personal choice at such a crucial time in Mum's pathway journey, and glad we are able to support you both at this time.

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Review from K B (Granddaughter of Resident) published on 23 September 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
Handful of staff are aware of what dignity is. Majority show compassion, agency staff seem to be on the rise. Safety precautions need to be implemented cleanliness of residents need to be increased i.e hand hygiene.
Reply from Katrina, Regional Director at Manorhey Care Centre

Thank you so much for your review. I am so sorry that you have experienced some negativity, and we would welcome you to discuss this further with the Home Manager allowing us the opportunity to investigate what aspects of dignity and hygiene you are mostly concerned with. Manorhey operates discharge to assess for a small percentage of patients discharged from Hospital for the council, some of which require one-to-one care, the council operates the use of agency staff for these patients sourced by and funded directly by themselves. This will be the reason you have notably identified agency staff on the premises for this purpose only, as Manorhey prides itself on a zero agency use policy and has sustained this standard for a significant length of time. Thank you so much for taking the time to review Manorhey and for your positive comments and star ratings. Please do contact us when convenient, and I am confident these concerns raised can be resolved. Thank you in advance.

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Review from Kim E (Daughter of Resident) published on 19 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into Manorhey a few years ago, which was a very hard decision for the family to make, the home made Mum and us so welcome and I can honestly say we are happy and Mum is doing great. The staff are so lovely and the staff have done amazing things with the dementia residents and all the other
residents going above and beyond. Mother's Day was so lovely as they arranged for us to go for a pub lunch and we made so many memories to cherish. The home ring you every month to see if you are happy with the care which is great, I can't thank the staff enough for looking after my mum, thank you with all my heart.
Reply from Natalie, Home Manager at Manorhey Care Centre

Thank you for taking the time to leave us a review and share your experience that you have had at Manorhey. We are so pleased that you and your loved one had a great experience on Mother's Day and you are enjoying the activities Manorhey provide, we will share your feedback with the team on behalf of everyone at Manorhey, thank you very much.

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Review from Pam P (Daughter of Resident) published on 16 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was referred on assessment from the hospital due to her dementia. The staff were brilliant with Mum, and as her dementia deteriorated, she became a permanent resident. Mum enjoys the activities and day trips the staff provide. The nursing staff are wonderful with Mum, as she does not like her personal
care being done. My dad visits her most days, and the staff are great with him. The facilities and rooms are lovely. The friendly receptionists and admin team are very helpful. Highly recommend this care home.
Reply from Natalie, Home Manager at Manorhey Care Centre

Thank you for taking the time to review Manorhey; it is so very nice to hear that Mum is having a great stay at the Manorhey and receiving a level of care that we take pride in. Your review is so very helpful for other families when having to consider full-time care for a loved one and reading reviews like yours instils confidence and trust in them when facing what can be a very difficult decision for the future of a loved one. Your compliments are greatly received on behalf of everyone at Manorhey, thank you very much.

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Review from Patrick R (Son of Resident) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was admitted to Manorhey in January 2024. Initially on assessment but because of her complex needs it was decided she should become a permanent resident. As her family we were of course sad about this but her social worker said she could return home if her mental and physical health improved. Incredibly
and all thanks to all the staff at Manorhey her condition improved in a few months and the good news is we now have her back home with us, this is all due to the brilliant care she received at Manorhey, I cannot praise them highly enough.
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Review from Julie F (Daughter of Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management of the home is extremely well rin and of a high quality. The cleanliness and hygiene is top priority. Nothing is too much for staff, that includes maintenance to the structure of care, nursing staff to reception and administration. As the system is new to us, they have fully supported
my father's transition from home to residential nursing care.
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Review from Adrian L (Son of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was recently discharged from the hospital to be assessed at Manorhey Care Home. Several of the staff formed particularly positive relationships with my mother and she appeared to really enjoy those interactions. Getting her to smile and have a joke meant a lot to us during this time. To our
very pleasant surprise, one of the staff prompted us to allow our mother to be taken out for the day to a concert, after successfully identifying her interest in music through getting to know her. On top of this, there were other examples of responsiveness to my mum's specific interests and needs, such as watching a certain programme and helping her get out in the garden safely on sunny days.
I was really glad my mother benefited from such a caring environment.
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Review from J P (Daughter of Resident) published on 26 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum's dementia has advanced quite quick, so it's a hard decision for all the family to put Mum in a care home. The carers and nurses are great with her and talk her through everything as she can get anxious. She loves the activities, especially singing and dancing. Mum's room is kept clean and nothing
is too much trouble. She is very happy there (she has been living there for ten months now).
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Review from Julie P (Wife of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and respect the nurses and care staff, cleaners, hospitality, all staff give to my husband is second to none. Every time I visit, I am updated on all aspects of my husband's care. They contact me every few weeks to see if the care plan is ok and if I would like anything changing. I would 100%
recommend Manorhey Care Centre.
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Review from J C (Daughter of Resident) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Manorhey for nearly two years for dementia nursing care. The staff are very considerate of her needs, and the environment is friendly and clean. There are activities provided by the lifestyle team, and Mum can get her hair cut in the salon. The meals are well thought out and,
as well as the three main meals, there are three snack times, which is good for Mum as she eats little and often. Mum needed to move to a care home due to aggression to the carers in her own home, and the Manorhey staff have managed this well. Whenever we need to discuss something to do with Mum's care, the staff are always available. Thank you!
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Review from R W (Nephew of Resident) published on 4 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care. Staff bright and cheerful always willing to help. Clear communications with relatives. Very good services provided for the residents in a warm and friendly atmosphere. I would have no hesitation in recommending Manorhey to anyone seeking residential care for a loved one.
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Review from A D (Daughter of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I honestly cannot praise the Manorhey Care Centre and the staff enough for making my dad’s last few weeks so comfortable. This was through their hard work and commitment to my dad but also the kindness shown to him and us, as a family.
Everything we asked for was catered for and nothing was ever too
much trouble. The reception staff always made you feel welcome and we were always greeted with a smile and a lovely chat. It really was a home from home and we were able to walk away knowing that we could put complete trust in the staff to look after him how we would want and expect.
Well done to the Manorhey for getting it so right and delivering complete dignity right to the very end.
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Review from Bernadette H (Daughter of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into Manorhey Care Centre in May 2023 with dementia, she was treated well, kept clean and encouraged to eat. Unfortunately, after a fall became very ill as she wouldn't eat, she was very frail, but she was looked after well, and the staff treated her with dignity and respect. She was
comfortable with them, they were lovely, sadly Mum passed away. Respect to you all, you do a very hard job.
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Review from Lesley P (Daughter of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The time our mum spent at Manorhey Care Centre, she was treated with care and dignity by all members of the nursing and carers in a clean, comfortable, safe environment effectively run by management. Our Mum became a member of their family and we also became family. This is a care home that cares no
matter how complex the resident's needs are.
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Review from Florence P (Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Best customer service ever.
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Review from Judith P (Daughter of Resident) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Throughout her stay, Mum has been treated with kindness and respect. Due to dementia, my mum had outbursts of temper, this was always dealt with in a calm and kind manner. At the end of her life, Mum was shown compassion and was able to be surrounded by her family as well as her Manorhey Care Centre
family. Thank you to all who cared for my mum in such a compassionate way.
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Review from Jo Z (Wife of Resident) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the day my husband became a resident of Manorhey Care Centre, he was cared for and looked after. The staff were patient, caring and attended to his every need. He gave them quite a challenging time at first but they were kind and understanding and helped him to settle in. The Manorhey is clean
and the staff were all very friendly and visitors were made to feel very welcome. I'm glad he was able to spend his last days there instead of a hospital and the end-of-life care by the nurses was amazing and they knew how to look after him in his final days. A lovely nursing home with fantastic staff including the office and reception staff.
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Review from Jane E (Daughter of Resident) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent her final six weeks in Manorhey; she went in on end-of-life care from the hospital, the NHS chose this care home, and I am so glad this particular home was chosen. I went to visit every day and got to know many of the staff; everyone I met was kind, caring and friendly; they treated mum
with dignity, understanding and respect. The staff are the most important part of any care home!
Mum was on the top floor; she never left her room, and the room was very comfortable, quiet and kept clean. Mum was a fussy eater, and the staff didn't mind me taking in her favourite foods to be kept as a backup if she wouldn't eat anything off the menu.
Mum never complained or asked to go home, which was a massive relief for me.
I was able to come and go and visit mum whenever I wanted, and parking was never an issue.
A big thank you to all the staff, receptionists, nurses, carers, catering, admin, cleaners etc, who made Mum's (and mine) time here as comfortable as possible.
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Review from Daniel U (Respite Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I spent a week at Manorhey Care Centre following an operation.
I live alone with no relatives nearby and felt that I would benefit from professional supervision while convalescing.
All the staff who cared for me were very friendly, helpful and courteous and I am glad I spent the time there.
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Review from Barbara C (Wife of Resident) published on 15 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every single member of the staff was a true professional. They were my rock during very sad times. Both my darling husband and myself were given 5-star attention. I will highly recommend Manorhey Care Centre to all my friends. Thank you, big hugs.
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Current Review Score: 9.9 (9.876)

Overview of Review Score

The Review Score of 9.9 (9.876) out of 10 for Manorhey Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.876 for Manorhey Care Centre is calculated as follows: ( (343 Excellents x 5) + (38 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 386 Ratings = 4.876
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Manorhey Care Centre is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Natalie

Natalie Kavanagh

Job Title: Home Manager

Hi, my name is Natalie, I am the Home Manager of Manorhey. I am new to my post and I have been fortunate to have worked at Manorhey since its establishment in 2010.


It has been a pleasure providing care for the local community for the past 14 years and working alongside the NHS Trafford council and wider multi-disciplinary team.


Our purpose is to be a positive inspiration and influence for the people we work with, live with and support.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manorhey Care Centre to verify any information. View our terms and conditions. Manorhey Care Centre has an Enhanced Service - more info.