Manorhey Care Centre

130 Stretford Road, Urmston, Manchester M41 9LT
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9.8 67 Reviews
  • Manorhey Care Centre, Manchester
Manorhey is an expertly designed, purpose-built care facility in Urmston which offers residential, nursing and dementia care.

The warm and welcoming home provides a number of communal lounges as well a library, cinema room and dining room. The single occupancy bedrooms come fully furnished and with en-suite wet rooms.

The comprehensive range of care options ensures staff meet the changing needs of residents. This means that it is unlikely that any resident will face an emotional and unsettling move to another care home if their needs change.

The highly skilled staff at Manorhey include qualified nurses and carers, who all work together to maintain the health and well-being of each resident, focusing on the needs of the individual and fully supporting their independence.

Manorhey’s laundry, housekeeping and maintenance staff also maintain the excellent standards of the home. Talented chefs serve restaurant-quality, fresh food daily, adapted for all dietary needs and requirements, while the dedicated activities team are responsible for a varied entertainment, activities and events programme.

Manorhey can also provide daycare for those who wish to visit the home for the day, enjoy a meal and participate in the available social events.

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Care Provided by Manorhey Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Nursing Care
  • Palliative Care
  • Parkinson's Disease
  • Stroke

Good to Know

  • Person in charge
  • Natalie Kavanagh (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (83)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (83)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Number of floors: 3

Funding & Fees Guide for Manorhey Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,326
    • Self-Funded Residential Dementia Care from £1,326
    • Self-Funded Nursing Care from £1,871
    • Self-Funded Nursing Dementia Care from £1,871

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Manorhey Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting hours.


  • Parking

  • On site parking available.


Manorhey Care Centre Reviews (67)

Total of 67, showing 21-40
9.8

Manorhey Care Centre has a Review Score of 9.8 (9.811) out of 10, based on 33 reviews in the last 2 years. Over all time Manorhey Care Centre has 67 reviews.

Overall Experience

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Date Published

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Review from Patrick R (Son of Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Manorhey in January 2024. Initially on assessment but because of her complex needs it was decided she should become a permanent resident. As her family we were of course sad about this but her social worker said she could return home if her mental and physical health improved. Incredibly
and all thanks to all the staff at Manorhey her condition improved in a few months and the good news is we now have her back home with us, this is all due to the brilliant care she received at Manorhey, I cannot praise them highly enough.

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Review from Julie F (Daughter of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management of the home is extremely well rin and of a high quality. The cleanliness and hygiene is top priority. Nothing is too much for staff, that includes maintenance to the structure of care, nursing staff to reception and administration. As the system is new to us, they have fully supported
my father's transition from home to residential nursing care.

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Review from Adrian L (Son of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was recently discharged from the hospital to be assessed at Manorhey Care Home. Several of the staff formed particularly positive relationships with my mother and she appeared to really enjoy those interactions. Getting her to smile and have a joke meant a lot to us during this time. To our
very pleasant surprise, one of the staff prompted us to allow our mother to be taken out for the day to a concert, after successfully identifying her interest in music through getting to know her. On top of this, there were other examples of responsiveness to my mum's specific interests and needs, such as watching a certain programme and helping her get out in the garden safely on sunny days.
I was really glad my mother benefited from such a caring environment.

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Review from J P (Daughter of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's dementia has advanced quite quick, so it's a hard decision for all the family to put Mum in a care home. The carers and nurses are great with her and talk her through everything as she can get anxious. She loves the activities, especially singing and dancing. Mum's room is kept clean and nothing
is too much trouble. She is very happy there (she has been living there for ten months now).

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Review from Julie P (Wife of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and respect the nurses and care staff, cleaners, hospitality, all staff give to my husband is second to none. Every time I visit, I am updated on all aspects of my husband's care. They contact me every few weeks to see if the care plan is ok and if I would like anything changing. I would 100%
recommend Manorhey Care Centre.

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Review from J C (Daughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Manorhey for nearly two years for dementia nursing care. The staff are very considerate of her needs, and the environment is friendly and clean. There are activities provided by the lifestyle team, and Mum can get her hair cut in the salon. The meals are well thought out and,
as well as the three main meals, there are three snack times, which is good for Mum as she eats little and often. Mum needed to move to a care home due to aggression to the carers in her own home, and the Manorhey staff have managed this well. Whenever we need to discuss something to do with Mum's care, the staff are always available. Thank you!

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Review from R W (Nephew of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Staff bright and cheerful always willing to help. Clear communications with relatives. Very good services provided for the residents in a warm and friendly atmosphere. I would have no hesitation in recommending Manorhey to anyone seeking residential care for a loved one.

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Review from A D (Daughter of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly cannot praise the Manorhey Care Centre and the staff enough for making my dad’s last few weeks so comfortable. This was through their hard work and commitment to my dad but also the kindness shown to him and us, as a family.
Everything we asked for was catered for and nothing was ever too
much trouble. The reception staff always made you feel welcome and we were always greeted with a smile and a lovely chat. It really was a home from home and we were able to walk away knowing that we could put complete trust in the staff to look after him how we would want and expect.
Well done to the Manorhey for getting it so right and delivering complete dignity right to the very end.

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Review from Bernadette H (Daughter of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Manorhey Care Centre in May 2023 with dementia, she was treated well, kept clean and encouraged to eat. Unfortunately, after a fall became very ill as she wouldn't eat, she was very frail, but she was looked after well, and the staff treated her with dignity and respect. She was
comfortable with them, they were lovely, sadly Mum passed away. Respect to you all, you do a very hard job.

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Review from Lesley P (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The time our mum spent at Manorhey Care Centre, she was treated with care and dignity by all members of the nursing and carers in a clean, comfortable, safe environment effectively run by management. Our Mum became a member of their family and we also became family. This is a care home that cares no
matter how complex the resident's needs are.

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Review from Florence P (Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Best customer service ever.

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Review from Judith P (Daughter of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout her stay, Mum has been treated with kindness and respect. Due to dementia, my mum had outbursts of temper, this was always dealt with in a calm and kind manner. At the end of her life, Mum was shown compassion and was able to be surrounded by her family as well as her Manorhey Care Centre
family. Thank you to all who cared for my mum in such a compassionate way.

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Review from Jo Z (Wife of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my husband became a resident of Manorhey Care Centre, he was cared for and looked after. The staff were patient, caring and attended to his every need. He gave them quite a challenging time at first but they were kind and understanding and helped him to settle in. The Manorhey is clean
and the staff were all very friendly and visitors were made to feel very welcome. I'm glad he was able to spend his last days there instead of a hospital and the end-of-life care by the nurses was amazing and they knew how to look after him in his final days. A lovely nursing home with fantastic staff including the office and reception staff.

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Review from Jane E (Daughter of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent her final six weeks in Manorhey; she went in on end-of-life care from the hospital, the NHS chose this care home, and I am so glad this particular home was chosen. I went to visit every day and got to know many of the staff; everyone I met was kind, caring and friendly; they treated mum
with dignity, understanding and respect. The staff are the most important part of any care home!
Mum was on the top floor; she never left her room, and the room was very comfortable, quiet and kept clean. Mum was a fussy eater, and the staff didn't mind me taking in her favourite foods to be kept as a backup if she wouldn't eat anything off the menu.
Mum never complained or asked to go home, which was a massive relief for me.
I was able to come and go and visit mum whenever I wanted, and parking was never an issue.
A big thank you to all the staff, receptionists, nurses, carers, catering, admin, cleaners etc, who made Mum's (and mine) time here as comfortable as possible.

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Review from Daniel U (Respite Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent a week at Manorhey Care Centre following an operation.
I live alone with no relatives nearby and felt that I would benefit from professional supervision while convalescing.
All the staff who cared for me were very friendly, helpful and courteous and I am glad I spent the time there.

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Review from Barbara C (Wife of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single member of the staff was a true professional. They were my rock during very sad times. Both my darling husband and myself were given 5-star attention. I will highly recommend Manorhey Care Centre to all my friends. Thank you, big hugs.

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Review from David N (Husband of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased to be able to visit my wife inside Manorhay Care Centre. The staff are all friendly and helpful when I visit. I was fortunate to be invited to have Valentine's lunch with my wife and enjoyed a lovely meal and afternoon tea.

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Review from Eileen M (Wife of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Past family have used Manor Hey Care Home so I was relieved when social services placed my husband here. Staff are always pleasant and helpful in a difficult job.
Hope to be able to have a run out with my husband but the last year have enjoyed the garden. It's possible the rooms are due for decorating.

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Review from Julie S (Daughter-in-law of Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming exterior. All members of staff/managers I spoke to are friendly (yet professional) and knowledgeable of the care home. Nothing is too much trouble. The building itself was spotless and everything well sign posted and well laid out. There was evidence of the carers being caring and kind
to residents and friendly to visitors.

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Review from Harold S (Resident) assisted by family/friend published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable room.
Excellent staff, very happy.

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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Manorhey Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for Manorhey Care Centre is calculated as follows: ( (322 Excellents x 5) + (55 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 386 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Manorhey Care Centre is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Natalie

Natalie Kavanagh

Job Title: Home Manager

Hi, my name is Natalie, I am the Home Manager of Manorhey. I am new to my post and I have been fortunate to have worked at Manorhey since its establishment in 2010.


It has been a pleasure providing care for the local community for the past 14 years and working alongside the NHS Trafford council and wider multi-disciplinary team.


Our purpose is to be a positive inspiration and influence for the people we work with, live with and support.