Manorhey Care Centre

130 Stretford Road, Urmston, Manchester M41 9LT
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9.9 80 Reviews
  • Manorhey Care Centre, Manchester
Manorhey is an expertly designed, purpose-built care facility in Urmston which offers residential, nursing and dementia care.

The warm and welcoming home provides a number of communal lounges as well a library, cinema room and dining room. The single occupancy bedrooms come fully furnished and with en-suite wet rooms.

The comprehensive range of care options ensures staff meet the changing needs of residents. This means that it is unlikely that any resident will face an emotional and unsettling move to another care home if their needs change.

The highly skilled staff at Manorhey include qualified nurses and carers, who all work together to maintain the health and well-being of each resident, focusing on the needs of the individual and fully supporting their independence.

Manorhey’s laundry, housekeeping and maintenance staff also maintain the excellent standards of the home. Talented chefs serve restaurant-quality, fresh food daily, adapted for all dietary needs and requirements, while the dedicated activities team are responsible for a varied entertainment, activities and events programme.

Manorhey can also provide daycare for those who wish to visit the home for the day, enjoy a meal and participate in the available social events.
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Care Provided by Manorhey Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1326
  • Self-Funded Residential Dementia Care: from £1326
  • Self-Funded Nursing Care: from £1871
  • Self-Funded Nursing Dementia Care: from £1871

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Manorhey Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Natalie Kavanagh (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (83)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (83)

Visiting

  • No restriction on visiting hours.

Parking

  • On site parking available.

Manorhey Care Centre Reviews (80)

9.9

Manorhey Care Centre has a Review Score of 9.9 (9.886) out of 10, based on 41 reviews in the last 2 years.
Over all time Manorhey Care Centre has 80 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Manorhey Care Centre
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Total of 80, showing 21-40
Review from P M (Son of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a Manorhey care resident for over two years.
Initially this was a difficult time for Mum and all the family. As a family we cared for Mum at her home for as long as we could but her needs got increasingly difficult to deal with and sadly we had to make the decision to put her in
a care home.
At first it was a learning curve for all of us and Mum, getting to know the staff and the staff getting to know us and Mum as well and how everything works.
It's taken Mum a long time to settle down especially because of her Alzheimer's but I think she has now.
I think I'm speaking for all the family when I say the overall experience of the care Mum has received and the quality of care and staff at Manorhey has been excellent.
Reply from Natalie Kavanagh, Home Manager at Manorhey Care Centre
Thank you so much for taking the time out to review Manorhey, I am very pleased that your Mother is receiving an excellent standard of care, that Manorhey staff prides themselves on providing. To read…read more
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Review from A M (Wife of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Manorhey Care Home for about six years. He seems quite happy and contented there, and I can tell that he likes the staff although he cannot tell me himself. I find that the Managers, and all the various staff members are always very helpful and friendly. If I have a
concern I can easily speak to them and it is sorted out straight away. I looked at many care homes before my husband went into nursing care and this was one of the best ones that I could find. The whole home is kept very tidy and clean and has a lovely welcoming feeling. Having my husband at Manorhey gives me peace of mind. I know that he is being looked after well, and he seems very happy and contented there.
Reply from Natalie Kavanagh, Home Manager at Manorhey Care Centre
Thank you so much for taking the time out to review Manorhey, I am very pleased that your husband is receiving an excellent standard of care, that Manorhey staff prides themselves on providing. To…read more
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Review from Teresa R (Next of Kin) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very caring and compassionate staff. They are approachable if I have a concern about something Cleanliness is first class. The home has a family feel to it. Residents are cared for in a caring and dignified manner. Nothing is too much trouble
Reply from Natalie Kavanagh, Home Manager at Manorhey Care Centre
Thank you so much for taking the time out to leave Manorhey such a kind review. To read such a positive comments is very rewarding, and I am sure this will also help others who find themselves in a…read more
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Review from David L (Son of Resident) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was transferred into the Manor Hay care home in November 2024 on end of life care. As his son I dealt with the manager together with someone in admin and the lady on reception and all were outstanding . I also spoke regularly with the nursing staff and care staff who again were all magnificent
keeping me updated with my dads deteriorating health and the care they were providing.
I could see that he was receiving excellent care and all his needs were being attended to with care and understanding.
My dad finally passed in February and again as a family we received the utmost respect and sympathy from all the staff.
I could not have wished for a better care/nursing home for my dad to end his days.
Reply from Natalie Kavanagh, Home Manager at Manorhey Care Centre
Thank you so much for your excellent review of the Manorhey Care Centre and I am so pleased to know that Dad received a very good standard of Palliative care. We understand this is a terribly…read more
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Review from Sue H (Daughter of Resident) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent the last 3 years of her life at Manorhey and sadly passed last week.
The care she received at Manorhey throughout her whole time there was excellent.
My mum didn't really leave her room or mix in any of the communal areas, so I didn't really have contact with much of the home or
activities. That said, staff worked hard to encourage her to access what was offered.
The staff were always friendly and compassionate.
During my mum's end of life care, the staff looked after us (my brother and I) with such care. Nothing was too much trouble.
Reply from Katrina Hay, Regional Director at Manorhey Care Centre
Thank you so much for taking the time out to review Manorhey, especially during such a difficult time for yourself and Brother. Mum truly was a pleasure, and I am delighted to hear that the care she…read more
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Review from B E (Son of Resident) published on 26 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear Mum passed away at Manorhey Care Centre on Friday 7th February 2025. She had been a resident there for very nearly three years. In all of that time, Mum had become well-known to very many of the team there, including nurses, carers, domestics, reception staff, and managers. I can say without
a doubt that Mum experienced nothing but kindness, gentleness and compassion from everyone she encountered. I visited as often as I could. My sister visited too. On every visit, we could see that Manorhey Care Centre had been a good choice for Mum's ongoing care. It is a lovely establishment and we are grateful for the loving care Mum received there. The facilities are all of high quality. Residents' rooms are comfortable and spacious and kept clean and heated. But, it is the quality of the staff working at Manorhey Care Centre that, I believe, sets it head-and-shoulders above others. Everyone I met during my many visits showed so much love and kindness to Mum. I cannot thank them enough.
Reply from Katrina Hay, Regional Director at Manorhey Care Centre
Thank you so much for taking the time to review Manorhey, especially during such a difficult period, and thank you for your very nice positive comments, this really goes a long way in helping others…read more
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Review from D H (Brother of Resident) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the few months that my sister was a resident at Manorhey Care Centre she received the best of care from all the staff and was able to develop good relationships with everyone who looked after her. I always felt when I was there that this was such a kind and caring place. Certainly everyone with whom
I had any dealings was unfailingly friendly and helpful. Within her physical limitations my sister was able to participate in some of the wide range of activities that the home provided each month. Whenever there were any problems with her health I would always be kept informed, and it was a huge comfort for me to know that everything that could be done for my sister was being done.Thank you to all at Manorhey for being there for my sister during what were to prove the last few months of her life.
Reply from Natalie Kavanagh, Home Manager at Manorhey Care Centre
Thank you for taking the time to leave such a kind review, we will pass your feedback on to our team as it will be greatly appreciated. It was our pleasure to look after your sister, and we are happy…read more
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Review from Wayne K (Son of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I only have praise for Manorhey. This care home was my mum's home for 14 years until she sadly passed away in August this year. Mum was happy here where she developed a fantastic relationship and rapport with the lovely staff who looked after and cared for her throughout the years. Mum loved the entertainment
that was on each week and the activities provided from bingo to baking and she loved having her hair done every Thursday by the hairdresser. As for the care provided by the lovely staff it was given in Mum's best interests and with dignity for her which as a family is what you would expect for a loved one, even at times when Mum was poorly, they would phone me and keep me updated on how she was doing until she was back to her old self again. I would like to finish my review by thanking all the staff for looking after my beloved Mum and that I will miss you all. To anyone looking for a care home for their loved one, you will not be disappointed by choosing Manorhey Care Centre.
Reply from Natalie Kavanagh, Home Manager at Manorhey Care Centre
Thank you for your very kind review, it was a pleasure to care for Mum for 14 years, and she will remain sadly missed by all. It is always nice to hear such positive feedback, as this also goes a long…read more
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Review from C R (Sister of Resident) published on 14 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are caring and patient, always on hand to answer any questions we have. The events are carried and often. Everywhere is clean all the time, meals are varied. Overall a lovely place.
Reply from Natalie Kavanagh, Home Manager at Manorhey Care Centre
Good morning, thank you so much for taking the time to review and score an overall excellent rating, including very positive comments. I am so pleased that your sister is enjoying her stay with us,…read more
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Review from A V (Daughter of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Manorhey from hospital for EOL care. She has always been a very scared and worried lady. She was anxious in hospital; however, since arriving she's been very settled and calm. She has been singing and smiling and the staff all know her so well. She's been very well cared for. Each member
of staff know her likes and dislikes. They enter her room every 2 hours, they reposition her and check her comfort is maximized. Mum doesn't eat, it's part of her EOL pathway and I'm glad that staff do not push her too much. This wouldn't be good for Mum's wellbeing. Initially, some did think it important for her to eat which was challenging for me. Overall, I cannot thank all (every single one) from the staff member at reception to the cleaners and all those in-between, enough.
Reply from Natalie Kavanagh, Home Manager at Manorhey Care Centre
Thank you so much for your very positive review. I am so pleased to hear that the staff are attentive to Mum's needs and wishes, including your own, thank you so much for choosing Manorhey for Mum's…read more
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Review from K B (Granddaughter of Resident) published on 23 September 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
Handful of staff are aware of what dignity is. Majority show compassion, agency staff seem to be on the rise. Safety precautions need to be implemented cleanliness of residents need to be increased i.e hand hygiene.
Reply from Katrina, Regional Director at Manorhey Care Centre
Thank you so much for your review. I am so sorry that you have experienced some negativity, and we would welcome you to discuss this further with the Home Manager allowing us the opportunity to…read more
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Review from Kim E (Daughter of Resident) published on 19 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into Manorhey a few years ago, which was a very hard decision for the family to make, the home made Mum and us so welcome and I can honestly say we are happy and Mum is doing great. The staff are so lovely and the staff have done amazing things with the dementia residents and all the other
residents going above and beyond. Mother's Day was so lovely as they arranged for us to go for a pub lunch and we made so many memories to cherish. The home ring you every month to see if you are happy with the care which is great, I can't thank the staff enough for looking after my mum, thank you with all my heart.
Reply from Natalie, Home Manager at Manorhey Care Centre
Thank you for taking the time to leave us a review and share your experience that you have had at Manorhey. We are so pleased that you and your loved one had a great experience on Mother's Day and you…read more
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Review from Pam P (Daughter of Resident) published on 16 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was referred on assessment from the hospital due to her dementia. The staff were brilliant with Mum, and as her dementia deteriorated, she became a permanent resident. Mum enjoys the activities and day trips the staff provide. The nursing staff are wonderful with Mum, as she does not like her personal
care being done. My dad visits her most days, and the staff are great with him. The facilities and rooms are lovely. The friendly receptionists and admin team are very helpful. Highly recommend this care home.
Reply from Natalie, Home Manager at Manorhey Care Centre
Thank you for taking the time to review Manorhey; it is so very nice to hear that Mum is having a great stay at the Manorhey and receiving a level of care that we take pride in. Your review is so very…read more
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Review from Patrick R (Son of Resident) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was admitted to Manorhey in January 2024. Initially on assessment but because of her complex needs it was decided she should become a permanent resident. As her family we were of course sad about this but her social worker said she could return home if her mental and physical health improved. Incredibly
and all thanks to all the staff at Manorhey her condition improved in a few months and the good news is we now have her back home with us, this is all due to the brilliant care she received at Manorhey, I cannot praise them highly enough.
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Review from Julie F (Daughter of Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management of the home is extremely well rin and of a high quality. The cleanliness and hygiene is top priority. Nothing is too much for staff, that includes maintenance to the structure of care, nursing staff to reception and administration. As the system is new to us, they have fully supported
my father's transition from home to residential nursing care.
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Review from Adrian L (Son of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was recently discharged from the hospital to be assessed at Manorhey Care Home. Several of the staff formed particularly positive relationships with my mother and she appeared to really enjoy those interactions. Getting her to smile and have a joke meant a lot to us during this time. To our
very pleasant surprise, one of the staff prompted us to allow our mother to be taken out for the day to a concert, after successfully identifying her interest in music through getting to know her. On top of this, there were other examples of responsiveness to my mum's specific interests and needs, such as watching a certain programme and helping her get out in the garden safely on sunny days.
I was really glad my mother benefited from such a caring environment.
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Review from J P (Daughter of Resident) published on 26 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum's dementia has advanced quite quick, so it's a hard decision for all the family to put Mum in a care home. The carers and nurses are great with her and talk her through everything as she can get anxious. She loves the activities, especially singing and dancing. Mum's room is kept clean and nothing
is too much trouble. She is very happy there (she has been living there for ten months now).
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Review from Julie P (Wife of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and respect the nurses and care staff, cleaners, hospitality, all staff give to my husband is second to none. Every time I visit, I am updated on all aspects of my husband's care. They contact me every few weeks to see if the care plan is ok and if I would like anything changing. I would 100%
recommend Manorhey Care Centre.
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Review from J C (Daughter of Resident) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Manorhey for nearly two years for dementia nursing care. The staff are very considerate of her needs, and the environment is friendly and clean. There are activities provided by the lifestyle team, and Mum can get her hair cut in the salon. The meals are well thought out and,
as well as the three main meals, there are three snack times, which is good for Mum as she eats little and often. Mum needed to move to a care home due to aggression to the carers in her own home, and the Manorhey staff have managed this well. Whenever we need to discuss something to do with Mum's care, the staff are always available. Thank you!
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Review from R W (Nephew of Resident) published on 4 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care. Staff bright and cheerful always willing to help. Clear communications with relatives. Very good services provided for the residents in a warm and friendly atmosphere. I would have no hesitation in recommending Manorhey to anyone seeking residential care for a loved one.
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Current Review Score: 9.9 (9.886)

Overview of Review Score

The Review Score of 9.9 (9.886) out of 10 for Manorhey Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.886 for Manorhey Care Centre is calculated as follows: ( (430 Excellents x 5) + (47 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 481 Ratings = 4.886
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Manorhey Care Centre is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Natalie

Natalie Kavanagh

Job Title: Home Manager

Hi, my name is Natalie, I am the Home Manager of Manorhey. I am new to my post and I have been fortunate to have worked at Manorhey since its establishment in 2010.


It has been a pleasure providing care for the local community for the past 14 years and working alongside the NHS Trafford council and wider multi-disciplinary team.


Our purpose is to be a positive inspiration and influence for the people we work with, live with and support.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manorhey Care Centre to verify any information. View our terms and conditions. Manorhey Care Centre has an Enhanced Service - more info.