Manorhey Care Centre

In the few months that my sister was a resident at Manorhey Care Centre she received the best of care from all the staff and was able to develop good relationships with everyone who looked after her. I always felt when I was there that this was such a kind and caring place. Certainly everyone with whom I had any dealings was unfailingly friendly and helpful. Within her physical limitations my sister was able to participate in some of the wide range of activities that the home provided each month. Whenever there were any problems with her health I would always be kept informed, and it was a huge comfort for me to know that everything that could be done for my sister was being done.Thank you to all at Manorhey for being there for my sister during what were to prove the last few months of her life.

I only have praise for Manorhey. This care home was my mum's home for 14 years until she sadly passed away in August this year. Mum was happy here where she developed a fantastic relationship and rapport with the lovely staff who looked after and cared for her throughout the years. Mum loved the entertainment that was on each week and the activities provided from bingo to baking and she loved having her hair done every Thursday by the hairdresser. As for the care provided by the lovely staff it was given in Mum's best interests and with dignity for her which as a family is what you would expect for a loved one, even at times when Mum was poorly, they would phone me and keep me updated on how she was doing until she was back to her old self again. I would like to finish my review by thanking all the staff for looking after my beloved Mum and that I will miss you all. To anyone looking for a care home for their loved one, you will not be disappointed by choosing Manorhey Care Centre.

Staff are caring and patient, always on hand to answer any questions we have. The events are carried and often. Everywhere is clean all the time, meals are varied. Overall a lovely place.

Mum came to Manorhey from hospital for EOL care. She has always been a very scared and worried lady. She was anxious in hospital; however, since arriving she's been very settled and calm. She has been singing and smiling and the staff all know her so well. She's been very well cared for. Each member of staff know her likes and dislikes. They enter her room every 2 hours, they reposition her and check her comfort is maximized. Mum doesn't eat, it's part of her EOL pathway and I'm glad that staff do not push her too much. This wouldn't be good for Mum's wellbeing. Initially, some did think it important for her to eat which was challenging for me. Overall, I cannot thank all (every single one) from the staff member at reception to the cleaners and all those in-between, enough.

Handful of staff are aware of what dignity is. Majority show compassion, agency staff seem to be on the rise. Safety precautions need to be implemented cleanliness of residents need to be increased i.e hand hygiene.

My mum went into Manorhey a few years ago, which was a very hard decision for the family to make, the home made Mum and us so welcome and I can honestly say we are happy and Mum is doing great. The staff are so lovely and the staff have done amazing things with the dementia residents and all the other residents going above and beyond. Mother's Day was so lovely as they arranged for us to go for a pub lunch and we made so many memories to cherish. The home ring you every month to see if you are happy with the care which is great, I can't thank the staff enough for looking after my mum, thank you with all my heart.

Mum was referred on assessment from the hospital due to her dementia. The staff were brilliant with Mum, and as her dementia deteriorated, she became a permanent resident. Mum enjoys the activities and day trips the staff provide. The nursing staff are wonderful with Mum, as she does not like her personal care being done. My dad visits her most days, and the staff are great with him. The facilities and rooms are lovely. The friendly receptionists and admin team are very helpful. Highly recommend this care home.

Mum was admitted to Manorhey in January 2024. Initially on assessment but because of her complex needs it was decided she should become a permanent resident. As her family we were of course sad about this but her social worker said she could return home if her mental and physical health improved. Incredibly and all thanks to all the staff at Manorhey her condition improved in a few months and the good news is we now have her back home with us, this is all due to the brilliant care she received at Manorhey, I cannot praise them highly enough.

The management of the home is extremely well rin and of a high quality. The cleanliness and hygiene is top priority. Nothing is too much for staff, that includes maintenance to the structure of care, nursing staff to reception and administration. As the system is new to us, they have fully supported my father's transition from home to residential nursing care.

I was really glad my mother benefited from such a caring environment.

My mum's dementia has advanced quite quick, so it's a hard decision for all the family to put Mum in a care home. The carers and nurses are great with her and talk her through everything as she can get anxious. She loves the activities, especially singing and dancing. Mum's room is kept clean and nothing is too much trouble. She is very happy there (she has been living there for ten months now).

The care and respect the nurses and care staff, cleaners, hospitality, all staff give to my husband is second to none. Every time I visit, I am updated on all aspects of my husband's care. They contact me every few weeks to see if the care plan is ok and if I would like anything changing. I would 100% recommend Manorhey Care Centre.

Mum has been a resident at Manorhey for nearly two years for dementia nursing care. The staff are very considerate of her needs, and the environment is friendly and clean. There are activities provided by the lifestyle team, and Mum can get her hair cut in the salon. The meals are well thought out and, as well as the three main meals, there are three snack times, which is good for Mum as she eats little and often. Mum needed to move to a care home due to aggression to the carers in her own home, and the Manorhey staff have managed this well. Whenever we need to discuss something to do with Mum's care, the staff are always available. Thank you!

Excellent care. Staff bright and cheerful always willing to help. Clear communications with relatives. Very good services provided for the residents in a warm and friendly atmosphere. I would have no hesitation in recommending Manorhey to anyone seeking residential care for a loved one.

Well done to the Manorhey for getting it so right and delivering complete dignity right to the very end.

My mother went into Manorhey Care Centre in May 2023 with dementia, she was treated well, kept clean and encouraged to eat. Unfortunately, after a fall became very ill as she wouldn't eat, she was very frail, but she was looked after well, and the staff treated her with dignity and respect. She was comfortable with them, they were lovely, sadly Mum passed away. Respect to you all, you do a very hard job.

The time our mum spent at Manorhey Care Centre, she was treated with care and dignity by all members of the nursing and carers in a clean, comfortable, safe environment effectively run by management. Our Mum became a member of their family and we also became family. This is a care home that cares no matter how complex the resident's needs are.

Best customer service ever.

Throughout her stay, Mum has been treated with kindness and respect. Due to dementia, my mum had outbursts of temper, this was always dealt with in a calm and kind manner. At the end of her life, Mum was shown compassion and was able to be surrounded by her family as well as her Manorhey Care Centre family. Thank you to all who cared for my mum in such a compassionate way.

From the day my husband became a resident of Manorhey Care Centre, he was cared for and looked after. The staff were patient, caring and attended to his every need. He gave them quite a challenging time at first but they were kind and understanding and helped him to settle in. The Manorhey is clean and the staff were all very friendly and visitors were made to feel very welcome. I'm glad he was able to spend his last days there instead of a hospital and the end-of-life care by the nurses was amazing and they knew how to look after him in his final days. A lovely nursing home with fantastic staff including the office and reception staff.