Manorhey Care Centre

A big thank you to all the staff, receptionists, nurses, carers, catering, admin, cleaners etc, who made Mum's (and mine) time here as comfortable as possible.

Every single member of the staff was a true professional. They were my rock during very sad times. Both my darling husband and myself were given 5-star attention. I will highly recommend Manorhey Care Centre to all my friends. Thank you, big hugs.

I am pleased to be able to visit my wife inside Manorhay Care Centre. The staff are all friendly and helpful when I visit. I was fortunate to be invited to have Valentine's lunch with my wife and enjoyed a lovely meal and afternoon tea.

Hope to be able to have a run out with my husband but the last year have enjoyed the garden. It's possible the rooms are due for decorating.

Very welcoming exterior. All members of staff/managers I spoke to are friendly (yet professional) and knowledgeable of the care home. Nothing is too much trouble. The building itself was spotless and everything well sign posted and well laid out. There was evidence of the carers being caring and kind to residents and friendly to visitors.

Excellent staff, very happy.

I am very happy and I feel at ease now knowing my dad is in safe and good hands. Staff are on the ball, Dad is better fed and looked after here than at his own home. It's a warm place, I hope Dad also likes it! I want to thank everyone for their hard work in this pandemic too, it must be so tough. The care is extremely good and staff update me all the time.

The team at Manorhey have always been very supportive of my mum's care and development while there. She entered at the start of the covid pandemic so it was not the easiest transition. Despite that, they have made a lot of efforts to help with socially distanced visits (with full-on PPE) and assist with delivery of personal effects, her mobile and making calls, meals, clothing and much more.

The attitude of all the care staff is exemplary and it's clear they love what they do. This has stood out amongst everything else as most important to me. We all know that the care business is not the easiest in the world and people underestimate what it takes to provide care for the sick and elderly round the clock.

So I am rather impressed with everything.

My aunt was a resident at Manorhey from March until she passed away in July 2021. During the time she was there, she was treated with kindness and compassion. Manorhey is bright and modern, recently decorated and my aunt always said that she enjoyed her meals. The activities team work very hard to keep the residents occupied and entertained. During my aunt's final days we were kept fully informed of her health. I would especially like to mention the friendly admin officer and the three members of staff who were closely involved in her care.

I am sure my cousin will be very happy here. A good start so far. Thank you, everyone.

The staff are always very friendly and helpful. Mum is well looked after and the home is always clean and comfortable.

My mother moved into Manorhay a couple of years ago. It took a little time for her to settled in but the staff have been excellent with her. She has her regular carers who know her routine which helps tremendously and is now settled giving me peace of mind.

Everyone is very friendly and helpful. Mum is looked after very well, which gives me peace of mind. Been very difficult not being able to visit due to the pandemic, but felt she was safe and cared for.

Frequent essential visits to my dad, who is sadly reaching the end of life stage of this cruel illness have been emotionally difficult for my mum and myself. The staff, from the caring and welcoming receptionist to the attentive carers, the friendly cleaning staff and the supportive admin and management teams have all been brilliant and made our experience a little less harrowing. We are thankful and appreciate them all.

Very happy with the care and attention given to my mum and Manorhey. Everyone is very respectful to mum and help her to be as independent as possible whilst offering help whenever needed. The staff understand that mums dementia can sometimes cause changes in her friendliness, they never take offence and understand she is always well presented, washed and dressed nicely.

I was unable to complete all the ratings because from the day my father went into the home there was the lockdown. The only downside to the home was not very good communication with my father by telephone, and when I did call it was very noisy in the area where he was able to talk. There was a time when things were going missing from his room, which was found eventually. It was quite stressful at this time. I never got to see his room to be able to look for items. My father died on 20th January 2021.

In December 2020 Mum moved to Manorhey Care Home, a decision that was hard to make, but one that I did make because I believed that Mum's health and safety was a priority. WOW! What a difference 8 weeks have made, Mum seems to be enjoying her life again, she has a smile on her face, she has a glint in her eye. Your team celebrated her birthday in style. Thanks for making a difference.

My father has been a resident at Manorhey for some years. He has Alzheimer’s disease. The specialist dementia care has been really good and he is content and comfortable there. The staff team know him well and offer personalised care for his needs. They have been able to notice any small deterioration in his condition and pass that on to us. I have seen him once during lockdown but have had cards, photos and videos of him to keep in touch. I would recommend the specialist dementia care highly.

I cannot thank the team at the Manorhey enough for their care and dedication in looking after my dad. Since arriving in November 2020, the team have helped him settle in and provided support for him and our family. I would definitely recommend the Manorhey.

My Mum was discharged from hospital in July 2020 and went to Manorhey until her death of advanced dementia in December 2020. The care that she was provided with was excellent and gave me great comfort and reassurance that she was being looked after with care and dignity in her final few months. How the staff interacted with me was also excellent and never too busy to speak to me or keep me informed.