Manorhey Care Centre

130 Stretford Road, Urmston, Manchester M41 9LT
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9.9 71 Reviews
  • Manorhey Care Centre, Manchester
Manorhey is an expertly designed, purpose-built care facility in Urmston which offers residential, nursing and dementia care.

The warm and welcoming home provides a number of communal lounges as well a library, cinema room and dining room. The single occupancy bedrooms come fully furnished and with en-suite wet rooms.

The comprehensive range of care options ensures staff meet the changing needs of residents. This means that it is unlikely that any resident will face an emotional and unsettling move to another care home if their needs change.

The highly skilled staff at Manorhey include qualified nurses and carers, who all work together to maintain the health and well-being of each resident, focusing on the needs of the individual and fully supporting their independence.

Manorhey’s laundry, housekeeping and maintenance staff also maintain the excellent standards of the home. Talented chefs serve restaurant-quality, fresh food daily, adapted for all dietary needs and requirements, while the dedicated activities team are responsible for a varied entertainment, activities and events programme.

Manorhey can also provide daycare for those who wish to visit the home for the day, enjoy a meal and participate in the available social events.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1326
  • Self-Funded Residential Dementia Care: from £1326
  • Self-Funded Nursing Care: from £1871
  • Self-Funded Nursing Dementia Care: from £1871

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Manorhey Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Natalie Kavanagh (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (83)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (83)

Visiting

  • No restriction on visiting hours.

Parking

  • On site parking available.

Manorhey Care Centre Reviews (71)

9.9

Manorhey Care Centre has a Review Score of 9.9 (9.876) out of 10, based on 33 reviews in the last 2 years.
Over all time Manorhey Care Centre has 71 reviews.

Overall Experience
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Date Published
  • 71
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Reviewer Connection to Manorhey Care Centre
  • 31
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Total of 71, showing 61-71
Review from Diane (Sister of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been a resident at the Manorhey Care Home for several years and I would like to thank the new manager who arrived at the Manorhey Care Home in August 2020.
Since arriving, she has brought the Manorhey back to the standard of where it should be, which is a very well run care home. Due
to the pandemic, I have not been able to meet her in person but I have communicated with her on the telephone. I think she is doing a fantastic job and I would highly recommend the Manorhey Care Home to anyone who is looking for a care home. The Manorhey is now back on track and has again become a caring and friendly place once again. Thank you to the manager and all the staff for all your hard work, you are making my sister a lot happier and I am sure all the residents now feel the same. Thank you.
Reply from Ursa Virag, Care Manager at Manorhey Care Centre

Thank you for your wonderful review. It means a lot that my staff's hard work, compassion and loyalty is recognised. I hope to meet you soon.

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Review from D R (Daughter-in-law of Resident) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was admitted to Manorhey as a discharge to assess following a hospital admission during the COVID-19 crisis. Sadly she deteriorated very suddenly and was not expected to live. The staff enabled family members to visit to say their goodbyes. As a family, we observed excellent, gentle
and outstanding care to our mother, but the care to ourselves was outstanding. They were compassionate, understanding and generous and exceeded our expectations in every way.
Reply from Ursa Virag, Care Manager at Manorhey Care Centre

Thank you so much for your kind review. It means so much to the staff that their care, compassion, hard work and commitment is recognised. Best wishes to you and your family.

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Review from J M (Daughter of Resident) published on 22 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Manorhey for nearly 10-years. The care, love and support given is outstanding for both my mum and my family. Everyone I came in contact with was always helpful and understanding. They all were a credit to this profession. The surroundings are luxurious and spotlessly clean. I would
highly recommend to anyone looking for dementia care.
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Review from J M (Daughter-in-law of Resident) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law was placed here as an emergency respite placement due to my father in law's illness. From the first assessment, I felt extremely comfortable about leaving her in the care of Manorhey. The staff, atmosphere and whole experience was really good.
Thank you to you all.
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Review from Sylvia C (Friend of Resident) published on 28 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The friend I visited regularly at all times of the day, was very comfortable, always clean, washed and dressed in freshly laundered nighties and clothes. There were no unpleasant smells in any of the day rooms or bedrooms. Any issues I had over care needs were always addressed to my satisfaction and
the staff were caring and helpful. Always.
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Review from Thomas C (Husband of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was a resident at Manorhey Care Home from May 2018 to April 2019. In that time I was very impressed with the care given and also pleased with the overall standard and the facilities.
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Review from D R (Wife of Resident) published on 10 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the Manorhey to be excellent with a very kind and understanding staff to deal with vulnerable patients and I'm very happy that my wife got a placement there.
Cannot praise them highly enough.
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Review from May G (Wife of Resident) published on 4 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prior to going to Manorhey Care Centre my husband was in hospital for a few weeks and was not allowed to get out of bed (due to a 'balance' problem and was prone to falling) therefore, he lost use in his legs and arms. Since being in Manorhey Care Centre (which took a while to settle in) he is happier,
talking more, is being taken out of his room to join in activities in the lounge, eat at a table in the dining room and feed himself. All of this is due to the caring and friendly staff.
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Review from J M (Daughter of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A home that cares for the residents and their families. Although there have been some issues in the past, they have worked hard to rectify these.
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Review from Beryl G (Daughter of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum became a resident at Manorhey in March 2018.
Amongst other problems, she has Alzheimers, causing severe dementia, hence she was very confused over the early months. Staff were very caring and did their best to reassure Mum and help her to settle.
They also took the trouble to reassure me that
Mum would be cared for and that she would eventually settle in. Activity staff try and persuade Mum to join in activities where appropriate to help occupy her. She has been taken out 3 times during the summer and really enjoyed this. (She walks with a frame and has to be supervised). She has also enjoyed the lovely home gardens through last summer.
Special pureed diet and thickened drinks provided. A few issues but management are always keen to address those.
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Review from Maxine K (Friend of Resident) published on 17 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear friend who I helped to find the best care home I could has now sadly passed away peacefully,
I would like to thank all the staff and management for the care she received throughout her time there, this also includes the end of life care plan.
All the staff were very caring and professional
so thank you from the bottom of my heart.
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Current Review Score: 9.9 (9.876)

Overview of Review Score

The Review Score of 9.9 (9.876) out of 10 for Manorhey Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.876 for Manorhey Care Centre is calculated as follows: ( (343 Excellents x 5) + (38 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 386 Ratings = 4.876
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Manorhey Care Centre is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Natalie

Natalie Kavanagh

Job Title: Home Manager

Hi, my name is Natalie, I am the Home Manager of Manorhey. I am new to my post and I have been fortunate to have worked at Manorhey since its establishment in 2010.


It has been a pleasure providing care for the local community for the past 14 years and working alongside the NHS Trafford council and wider multi-disciplinary team.


Our purpose is to be a positive inspiration and influence for the people we work with, live with and support.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manorhey Care Centre to verify any information. View our terms and conditions. Manorhey Care Centre has an Enhanced Service - more info.