Barchester Windmill Manor Care Home

2 Fairviews, Holland Road, Hurst Green, Oxted RH8 9BD
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9.8 100 Reviews
  • Barchester Windmill Manor Care Home, Oxted
Windmill Manor care home makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential dementia care.

With professionals available round-the-clock, the home has staff skilled in care and support in specialist dementia care

Staff work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes has earned.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1953

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Windmill Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Reshma Tupsy (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Own private parking on site.

Barchester Windmill Manor Care Home Reviews (100)

9.8

Barchester Windmill Manor Care Home has a Review Score of 9.8 (9.808) out of 10, based on 28 reviews in the last 2 years.
Over all time Barchester Windmill Manor Care Home has 100 reviews.

Overall Experience
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Reviewer Connection to Barchester Windmill Manor Care Home
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Total of 100, showing 41-60
Review from J O (Husband of Resident) published on 11 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has gone through hell and back since she had her stroke. The NHS was appalling 3 months of hell then another 3 months of hell in her first nursing home. Then she moved to the Windmill the best time of her life. It is the first time she has felt happy and safe. The staff are all you could wish
for. They go out of their way nothing is too much for them. They pull out all the stops no matter what the cost.
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Review from Cosmo W (Son of Resident) published on 20 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her lovely team have been a joy to work with... helpful, caring, resourceful and have looked after Dad extremely well. The home is in fantastic condition after its recent refurb. Nothing but praise!
Reply from Jane Moseley, Interim General Manager at Barchester Windmill Manor Care Home

Thank you very much for your lovely review, it is very much appreciated and has been passed on to the staff.

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Review from K I (Daughter of Resident) published on 13 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into Windmill Manor at the start of Covid. The staff have worked very hard in difficult circumstances. They have got to know and understand how to care for mum. She is happy and content, always well turned out and has put on some weight after being unwell before arriving here. Thank you
everyone at Windmill Manor.
Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home

Your lovely comments and feedback mean so much to the team at Windmill Manor. Thank you for taking the time to write this review.

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Review from Manuela R (Daughter of Resident) published on 6 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Windmill Manor since April 2021. Despite the Covid restrictions, I have been able to visit my mum in her bedroom to get a sense of both her well-being and the care provided. I have met very nice, friendly and professional staff who keep me updated on my mother’s health.
I am hoping the residents will be able to spend more time in the garden as the time spent indoors has been too long.
Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home

Thank you so much for your lovely comments. Please be reassured that we encourage all our residents to spend time outside either in the garden or on our large balcony on Memory Lane. We often have lunch outside or various activities weather permitting. Please also just let us know if you would like to take your mother out from the home instead of having an indoor visit.

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Review from Jacqueline H (Friend of Resident) published on 2 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend appears to be very happy and well looked after. Regular calls from nurses and carers keep me informed when necessary. The visiting suit has been a fantastic facility and I am looking forward to warmer weather and window visits. Staff are always friendly, concerned and helpful.
Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home

Thank you for your review and I will share your comments with the team. We understand how important communication is with family and friends so I am very pleased that you are kept informed. I know recently you have had the opportunity to take your friend out around the local area which she thoroughly enjoyed.

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Review from Victoria G (Daughter of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with how the care home and workers are very nice and polite, helpful as well.
Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home

Our team greatly appreciate all feedback, thank you.

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Review from M L (Wife of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Windmill Care Home have looked after my husband for four months and I cannot thank them enough for the loving care and attention they have given him me, in particular, to have eased my mind knowing that this first-class care her has helped me worry less. They are a truly great team, no I in this
team from the very top to bottom, this team are amazing. I cannot find the words to thank them enough for all they have done for us both. From the bottom of my heart, they are all angels and god bless them all to keep healthy and well, and to look after the residents who are lucky enough to be in their loving care.
Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home

Thank you for your review and your lovely comments. I will make sure I feed this back to all the staff team how amazing they are. I am pleased that you did not have to worry at all whilst your husband was with us. It was a privilege to be able to care for him.

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Review from L G (Daughter of Resident) published on 16 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was very poorly when she first arrived at Barchester Windmill Manor Care Home and thanks to the wonderful care she has received she is a different person, happy and much stronger. The staff are amazing, so friendly and helpful and nothing seems too much trouble even when it is clear they are
very busy. I have learned more about my mum's condition and how I can support her when I visit. Thank you Barchester Windmill Manor Care Home.
Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home

Thank you so much for taking the time to complete this review. The team really appreciates this feedback.

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Review from L S (Daughter of Resident) published on 22 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Windmill Manor is clean, tidy and modern. The staff are very welcoming and communication is excellent. The staff look after my mum very well, she always looks clean and well cared for, including attention to keeping her hair tidy and trimmed. We feel that we are very lucky to be able to visit each week
and they are coping very well with the Covid situation.
Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home

It is so very important that our residents, friends and families are able to give us feedback on the care and services we provide. Thank you for taking the time to do this

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Review from Julie H (Daughter of Resident) published on 9 December 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Visited my father in the Covid 19 indoor space. I felt safe and knew that my father was safe due to the protocols in place. I felt sad that I could not give my father a hug but we touched fingers against the Perspex.
Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home

I am pleased that you felt safe when visiting in our new visiting suite. Your father's safety is paramount and we are pleased that you are able to see this. Your father enjoys your visits and we are pleased we are able to facilitate this.

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Review from J M (Son of Resident) published on 18 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
30-minute visit. Not ideal but under the circumstances, OK.
Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home

Thank you for your comments. I am pleased you have been able to visit mum. Hope you able to come and see mum in our new visiting suite soon.

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Review from B C (Daughter of Resident) published on 18 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been at Windmill now for around a year. He is very settled and happy. Everything is good, and he is looked after brilliantly. Lovely atmosphere, good food (especially the puddings!), lovely staff who are always only too pleased to help and keep you informed. Fantastic!
Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home

Thank you for your lovely comments. Communication is essential during these unprecedented times. I am pleased you feel Windmill has continually kept you informed. The chef is pleased dad likes the food!

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Review from H H (Daughter-in-law of Resident) published on 8 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been in this care home since May 2019. Everybody is so wonderful here. We are so glad, particularly since the beginning of the year, that she has been so very well looked after. I cannot fault the home in any way. This care home is simply AMAZING. And so is everyone who works here.
Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home

Thank you very much for your lovely comments. It is an honour to be able to look after your mother-in-law during such difficult times. I will pass your comments on to the team who are dedicated to providing outstanding care to our residents.

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Review from V G (Wife of Resident) published on 7 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is a long-term resident in Windmill Manor. He is very well looked after and treated with great kindness and compassion.
The majority of the staff are exceptional. The carers and nurses, although sometimes stretched, give the best care possible. I am always made to feel welcome and I am kept
well informed of any changes in his health.
During the current Covid crisis it seems that every precaution has been taken to ensure residents are kept safe. Guidance for recent restricted visiting has been clear and well managed.
Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home

Thank you for your lovely review. It is so nice to read how you feel and that you are so happy with the care he is receiving. Its a joy caring for him, and an honour to know that you feel the same. We look forward to seeing you soon.

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Review from L Y (Daughter of Resident) published on 23 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Mum has been a resident at Windmill Manor for about five months. The care and support she receives are absolutely fantastic. Mum's needs have changed rapidly during her stay so far and not only have those needs been met, but she seems content. her health has stabilised and she seems content with
her carers and environment.
Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home

Thank you for your lovely comments. We love having mum here with us. We know she loves it here too, she is a pleasure to look after.

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Review from N C (Daughter of Resident) published on 10 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone has been fantastic, especially in supporting Dad through a very difficult time! Nothing was unmanageable.
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Review from J F (Brother of Resident) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother came to Windmill Manor after a very bad experience in another care home. He is a different person altogether. From the first day, he was settled and calm. He's clean and smart every day. Thanks, Windmill.
Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home

Thank you for your lovely comments, we love looking after your brother and can see the change in him ourselves. The interaction he has with staff and residents is nice to watch. We are so glad he is happy here.

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Review from J F (Daughter of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been cared for in a kind and empathetic manner throughout the time he has lived at Windmill Manor. The majority of staff do their utmost to meet the individual requirements of all the residents and have endeavoured to understand my father's personality and needs. I am confident that I
am kept updated and alerted to any changes in his condition. The vast majority of the staff are friendly, welcoming and caring. I would recommend Windmill Manor to others requiring a dementia specialist nursing home.
Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home

Thank you for your lovely comments, we are pleased you feel Dad is well cared for and we enjoy caring for him. I will pass feedback to all the staff too. Thanks again

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Review from Nicholas S (Son of Resident) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Windmill Manor was picked as my wife and I felt it was the most suitable for my mother's care. We have always been impressed with the staff's care and attention. The property is well maintained and is always welcoming. Entertainment for the guests is of a high standard.
Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home

Thank you for your lovely comments. Our staff work hard to maintain a great level of care and one we pride ourselves on. Yes, we all enjoy the entertainment, please always feel free to come along and bring others too. We love to welcome guests into the home.

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Review from Elizabeth R (Daughter of Resident) published on 27 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in this care home for two years. She has had extremely good care. All the staff, without exception, are kind and caring. Although very busy, the staff always find the time to chat if you have any queries.
The only downside is the high turnover of staff and moves to other parts of
the home.
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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Barchester Windmill Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.808 for Barchester Windmill Manor Care Home is calculated as follows: ( (276 Excellents x 5) + (50 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 333 Ratings = 4.808
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Windmill Manor Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (80)

Meet the Team (8)

Reshma

Reshma Tupsy

Job Title: General Manager Joined: 2024

Welcome to Windmill Manor Care Home, located in the town of Hurst Green, Oxted.


I thrive on providing excellent person-centred care and always want to go the extra mile to make our residents' wishes come true.


The team at Windmill Manor are the home’s greatest asset. We operate an open-door policy with a focus on great teamwork, motivating individuals, and management supporting staff and residents on the floor.


I believe that Windmill Manor Care Home thrives thanks to our friendly team, our dementia-friendly built-for-purpose environment, and our home-from-home feel. We are like one big happy family.

Rinimol

Rinimol Sivarajan

Job Title: Unit Manager Joined: 2022

Hello, I am Rinimol and I joined the team at Windmill Manor as a Registered General Nurse in November 2022. I have progressed to a Unit Manager and took on the role in October 2023. My passion is to deliver outstanding person-centred care to residents at Windmill Manor Care Home. 

Rita

Rita Rai

Job Title: Registered Nurse Joined: 2023

I am a Registered Nurse at Windmill Manor Care Home. I joined the Care team at Barchester in May 2023 as a Senior Care Assistant. I am proud to be part of a dedicated team in a beautiful home. I love getting to know residents and their families and finding out about their lives.  

Veenamol

Veenamol Pius

Job Title: Care Practitioner Joined: 2023

Hi! I am Veenamol, a care practitioner, at Windmill Manor Care Home. I joined the team in January 2023. It is my privilege to be able to care for the residents at Windmill Manor and be part of a caring and professional team.

Sherry

Sherry Owen

Job Title: Activities Co-ordinator Joined: 2014

My name is Sherry, I have managed the activities here at Windmill Manor for 8 years. I am very passionate about my role and aim all our activities, outings and events toward those living with dementia. We have a varied program with a person-centred approach to enhancing our resident's well-being.

Maggie

Maggie Golub

Job Title: Head Chef Joined: 2020

Hi, I’m Maggie!


I have a real love for food and have worked in the hospitality industry for over 10 years, including catering for special event planning.


I started in Windmill Manor in 2020 and I am a proud head chef! Food is such a big part of our lives and I am passionate about recreating the happiness and memories of my residents through lovingly home-cooked food.

Deneil

Deneil Lehmann

Job Title: Deputy Manager - Clinical Joined: 2021

I am from Cape Town, South Africa. I was previously a Primary Health Care Manager at Oasis Retirement Resort. I have also worked as a Theatre Sister. I am very happy to join the team.

Lesley

Lesley Bebbington

Job Title: Receptionist Joined: 2019

I started my postition here in May 2019. My previous role was working as a dispenser for Boots the Chemist. Although very different positions I am enjoying my current one very much. Every day is totally different to the one before and i enjoy the interaction with residents, relatives and all guests to the home. I hope I am a friendly face to see as they walk through the door.

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