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- Barchester Windmill Manor Care Home

Impossible to fault Barchester Windmill Manor Care Home.N S(Husband of Resident/Service User)

The kindness of all staff was exceptional. I have no problems with the home nor the staff.J B(Respite Resident/Service User)


Impossible to fault Barchester Windmill Manor Care Home.N S(Husband of Resident/Service User)

The kindness of all staff was exceptional. I have no problems with the home nor the staff.J B(Respite Resident/Service User)


Windmill Manor is a purpose-built nursing home in Oxted, Surrey. Windmill Manor provides personalised high quality 24-hour nursing care and support for those individuals that need it, as well as providing nursing and residential dementia care in a dedicated Memory Lane Community. The highly skilled team focus on delivering person-centred care that enables residents to keep their normal routines as much as possible while maintaining their independence.
Memory Lane Community is...
Care Provided by Barchester Windmill Manor Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Windmill Manor Care Home for full pricing details and T&Cs.
Contact Barchester Windmill Manor Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Maria Wedd (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2010
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Visitors welcome at anytime
Parking
- Own private parking on site.
Barchester Windmill Manor Care Home Reviews (106)
Barchester Windmill Manor Care Home has a Review Score of 9.8 (9.785) out of 10, based on 30 reviews in the last 2 years.
Over all time Barchester Windmill Manor Care Home has 106 reviews.
Our Mum has been a resident at Windmill Manor for about five months. The care and support she receives are absolutely fantastic. Mum's needs have changed rapidly during her stay so far and not only have those needs been met, but she seems content. her health has stabilised and she seems content with her carers and environment.
Thank you for your lovely comments. We love having mum here with us. We know she loves it here too, she is a pleasure to look after.
Everyone has been fantastic, especially in supporting Dad through a very difficult time! Nothing was unmanageable.
My brother came to Windmill Manor after a very bad experience in another care home. He is a different person altogether. From the first day, he was settled and calm. He's clean and smart every day. Thanks, Windmill.
Thank you for your lovely comments, we love looking after your brother and can see the change in him ourselves. The interaction he has with staff and residents is nice to watch. We are so glad he is happy here.
My father has been cared for in a kind and empathetic manner throughout the time he has lived at Windmill Manor. The majority of staff do their utmost to meet the individual requirements of all the residents and have endeavoured to understand my father's personality and needs. I am confident that I am kept updated and alerted to any changes in his condition. The vast majority of the staff are friendly, welcoming and caring. I would recommend Windmill Manor to others requiring a dementia specialist nursing home.
Thank you for your lovely comments, we are pleased you feel Dad is well cared for and we enjoy caring for him. I will pass feedback to all the staff too. Thanks again
Windmill Manor was picked as my wife and I felt it was the most suitable for my mother's care. We have always been impressed with the staff's care and attention. The property is well maintained and is always welcoming. Entertainment for the guests is of a high standard.
Thank you for your lovely comments. Our staff work hard to maintain a great level of care and one we pride ourselves on. Yes, we all enjoy the entertainment, please always feel free to come along and bring others too. We love to welcome guests into the home.
The only downside is the high turnover of staff and moves to other parts of the home.
All staff are most helpful and pleasant. Residents are well cared for and enjoy extremely good food.
The building could easily pass as a smart hotel with every amenity even including a coffee bar where visitors can take their loved ones for a change of scenery. My husband agrees if he can't be at home he's in the next best place.
Thank you so much for your lovely comments. I am so pleased that your husband is happy here with us.
Very wary originally due to poor respite care experience elsewhere. However, delighted with Windmill Manor. My husband was smiling and clean and enjoyed his stay. Staff were very reassuring and nothing was made to be a massive problem. This was his first week, but he settled in well and enjoyed the food and fun atmosphere created by the carers. This was not easy as my husband is aphasic.
My brother who has constant falls, as he had when at home. He is aware of his situation. Staff can only do their best by keeping him under observation when possible and encourage him to be involved in activities. My brother is a loner, living as a single person for many years.
My mum seems settled and relaxed and always clean.
I have looked after a neighbour for 2 1/2 years. She now is in need of 24 hour care. She is 93. I found Windmill Manor who were also willing to take her small beloved dog - Mal. Everyone has helped her settle in. They have also been extremely kind to my husband and I. I would recommend this home to anyone.
Thank you so much for taking the trouble to write this review we appreciate your very kind words.
The care, as usual, is still very good.
The staff, which change often, are caring but my Mother has lost her glasses and hearing aid, neither have been found. There is always an unsavoury smell when you go into the nursing area. Food good as far as I can see.
The genuine desire to provide care is strongly evident in Windmill. My experience over 18 months of caring for my mother was, there seemed to be a core of very good carers who you could always rely on to provide the 'best'. But there were carers who didn't exhibit to the same level, some more recently recruited, which is why I have marked 'good' overall rather than excellent. I would have liked a bit more interaction during the day with residents but it was sometimes evident staff shortages meant this couldn't happen as much. My mother's end of life' care was superb.
It can be very daunting for residents and their families when a loved one moves into a care home. We took time to look at our options and found that Windmill Manor offered the best care and environment for Mum. The care team were very understanding, and although it took Mum time to settle she is happy and safe.
This is a lovely home, myself and my husband and my family are very happy to have him here being cared for with the carers and the nurses and staff. They are excellent people.
My Mum is well cared for. The interaction between staff and residents is always caring. The staff are very understanding and helpful and deal with any distressed behaviour from residents in a kind and compassionate way. My sister and I are very happy with how my Mum is cared for and we now don't have to worry about our Mum as she is safe.
I am very pleased with how my mother is cared for. Staff excellent.
My wife, a dementia sufferer has received efficient and loving care since entering the home.
The staff, particularly the carers, are always considerate but maintaining this standard is made difficult by the high turn-over.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 March 2026Inadequate
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeInadequate
- Well-ledInadequate
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (21) & Events (6)
- 22 Jul 2026
Come and Join us for our Summer BBQ We are delighted to invite you and your loved ones to our upcoming Family BBQ at Windmill Manor Care Home! It promises...
- 22 Jul 2026
The Ultimate Victoria Sponge - A Pastry Chef's recipe You Simply Have to Try! Calling all cake lovers! If you are looking for the perfect melt-in-the-mouth Victoria Sponge, this classic...
- 22 Jul 2026
There is nothing quite like the comforting taste of a homemade Shepherd's Pie. Rich, flavourful minced lamb, a medley of vegetables, and a beautifully creamy mashed potato topping, lovingly baked...
- 19 Aug 2026Organiser: Barchester Windmill Manor Care Home
- 21 Aug 2026Organiser: Barchester Windmill Manor Care Home
- 24 Aug 2026Organiser: Barchester Windmill Manor Care Home
Awards / Recognitions (99)
- 01 Aug 2026Recipient: Barchester Windmill Manor Care Home
- 01 Jul 2026Recipient: Barchester Windmill Manor Care Home
- 12 Jun 2026Recipient: Barchester Windmill Manor Care Home
Accreditations
There are no accreditations posted yet for Barchester Windmill Manor Care Home.
Meet the Team (10)

I am the General Manager for Windmill Manor. I have been a registered manager for 11 years, starting my career as a care apprentice. My journey started in the community where I met people from all different walks of life. Learning about them is what drove my passion for the sector. I am passionate about delivering high-quality care to individuals regardless of their level of need, and myself and my team and I will do everything in our power to ensure our residents are safe and well cared for in a beautiful environment. I have managed a variety of registered services over the years, and this has given me a vast knowledge in a variety of scenarios, which enables me to support my team effectively.
Something people don’t know about me – I studied law at the Open University and obtained my law degree, but health and social care was my calling!
In my spare time, I like to watch my son play football and go for long walks in nature.

Hello, my name is Michael, and I am the Deputy Manager at Windmill Manor. I joined Barchester in 2022 as an RGN. I trained and qualified as a nurse in Ghana in 2017 and came to the UK to follow my passion for nursing. I have nursed in both a care home and hospital environment, and I am delighted to be part of the team at Windmill Manor. I enjoy that every day in my role is different, especially enjoy getting to know residents.

Hello, I am Rinimol and I joined the team at Windmill Manor as a Registered General Nurse in November 2022. I have progressed to a Unit Manager and took on the role in October 2023. My passion is to deliver outstanding person-centred care to residents at Windmill Manor Care Home.

I am a Registered Nurse at Windmill Manor Care Home. I joined the Care team at Barchester in May 2023 as a Senior Care Assistant. I am proud to be part of a dedicated team in a beautiful home. I love getting to know residents and their families and finding out about their lives.

Hi! I am Veenamol, a care practitioner, at Windmill Manor Care Home. I joined the team in January 2023. It is my privilege to be able to care for the residents at Windmill Manor and be part of a caring and professional team.

My name is Sherry, I have managed the activities here at Windmill Manor for 8 years. I am very passionate about my role and aim all our activities, outings and events toward those living with dementia. We have a varied program with a person-centred approach to enhancing our resident's well-being.

Hi, I’m Maggie!
I have a real love for food and have worked in the hospitality industry for over 10 years, including catering for special event planning.
I started in Windmill Manor in 2020, and I am a proud head chef! Food is such a big part of our lives, and I am passionate about recreating the happiness and memories of my residents through lovingly home-cooked food.
In my spare time, I enjoy floristry & dancing, but most of all, spending time with my lovely dog Bella.

I’m Dipam, and I’m the Administrator here at Windmill Manor Care Home. I’ve been here since January 2022 and have worked in care since 2017. I enjoy helping my colleagues create a friendly environment for our Residents to reside in.
In my spare time I enjoy listening to music and watching movies & the F1 (Go Ferrari & Lando Norris!). I'm also the resident geek and could talk all day about sci-fi/technology/cars.

I started my position here in May 2019. My previous role was working as a dispenser for Boots the Chemist. Although in very different positions, I am enjoying my current one very much. Every day is totally different to the one before, and I enjoy the interaction with residents, relatives and all guests to the home. I hope I am a friendly face to see as they walk through the door.

I joined the team at Windmill Manor in May 2024 as Head of Maintenance, and I am very pleased to also undertake the role of Speak Up Champion.
I believe it is of great importance to have happy staff to create a happy home.
I enjoy playing golf and watching international rugby union, cricket and Formula 1.
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