Barchester Windmill Manor Care Home

2 Fairviews, Holland Road, Hurst Green, Oxted RH8 9BD
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9.8 100 Reviews
  • Barchester Windmill Manor Care Home, Oxted
Windmill Manor care home makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential dementia care.

With professionals available round-the-clock, the home has staff skilled in care and support in specialist dementia care

Staff work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes has earned.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1953

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Windmill Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Reshma Tupsy (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Own private parking on site.

Barchester Windmill Manor Care Home Reviews (100)

9.8

Barchester Windmill Manor Care Home has a Review Score of 9.8 (9.808) out of 10, based on 28 reviews in the last 2 years.
Over all time Barchester Windmill Manor Care Home has 100 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Windmill Manor Care Home
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Total of 100, showing 61-80
Review from A W (Daughter of Resident) published on 5 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are most helpful and pleasant. Residents are well cared for and enjoy extremely good food.
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Review from Patricia N (Wife of Resident) published on 22 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so grateful that my husband is in this lovely home. The staff are wonderful, so kind and friendly.
The building could easily pass as a smart hotel with every amenity even including a coffee bar where visitors can take their loved ones for a change of scenery. My husband agrees if he can't be
at home he's in the next best place.
Reply from Stella Bernatek, General Manager at Barchester Windmill Manor Care Home

Thank you so much for your lovely comments. I am so pleased that your husband is happy here with us.

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Review from Candice L (Wife of Resident) published on 17 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very wary originally due to poor respite care experience elsewhere. However, delighted with Windmill Manor. My husband was smiling and clean and enjoyed his stay. Staff were very reassuring and nothing was made to be a massive problem. This was his first week, but he settled in well and enjoyed the
food and fun atmosphere created by the carers. This was not easy as my husband is aphasic.
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Review from D S (Brother of Resident) published on 29 October 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My brother who has constant falls, as he had when at home. He is aware of his situation. Staff can only do their best by keeping him under observation when possible and encourage him to be involved in activities. My brother is a loner, living as a single person for many years.
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Review from Rebecca C (Daughter of Resident) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely welcoming home. Staff very friendly and generally the same ones which is very important.
My mum seems settled and relaxed and always clean.
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Review from Elizabeth F (Friend of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have looked after a neighbour for 2 1/2 years. She now is in need of 24 hour care. She is 93. I found Windmill Manor who were also willing to take her small beloved dog - Mal. Everyone has helped her settle in. They have also been extremely kind to my husband and I. I would recommend this home to
anyone.
Reply from Joanne Eaton, Manager at Barchester Windmill Manor Care Home

Thank you so much for taking the trouble to write this review we appreciate your very kind words.

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Review from Lorna H (Wife of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care, as usual, is still very good.
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Review from P O (Daughter of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff, which change often, are caring but my Mother has lost her glasses and hearing aid, neither have been found. There is always an unsavoury smell when you go into the nursing area. Food good as far as I can see.
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Review from Paul D (Son of Resident) published on 27 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The genuine desire to provide care is strongly evident in Windmill. My experience over 18 months of caring for my mother was, there seemed to be a core of very good carers who you could always rely on to provide the 'best'. But there were carers who didn't exhibit to the same level, some more recently
recruited, which is why I have marked 'good' overall rather than excellent. I would have liked a bit more interaction during the day with residents but it was sometimes evident staff shortages meant this couldn't happen as much. My mother's end of life' care was superb.
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Review from J B (Daughter of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It can be very daunting for residents and their families when a loved one moves into a care home. We took time to look at our options and found that Windmill Manor offered the best care and environment for Mum. The care team were very understanding, and although it took Mum time to settle she is happy
and safe.
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Review from Brenda H (Wife of Resident) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a lovely home, myself and my husband and my family are very happy to have him here being cared for with the carers and the nurses and staff. They are excellent people.
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Review from Heather B (Daughter of Resident) published on 25 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum is well cared for. The interaction between staff and residents is always caring. The staff are very understanding and helpful and deal with any distressed behaviour from residents in a kind and compassionate way. My sister and I are very happy with how my Mum is cared for and we now don't have
to worry about our Mum as she is safe.
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Review from Wendy H (Daughter of Resident) published on 25 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with how my mother is cared for. Staff excellent.
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Review from Fred M (Husband of Resident) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife, a dementia sufferer has received efficient and loving care since entering the home.


The staff, particularly the carers, are always considerate but maintaining this standard is made difficult by the high turn-over.

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Review from Tricia S (Daughter of Resident) published on 7 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are wonderful! Mum often does not want to get up in the mornings or shower, but they always manage to do more than I ever would ever be able to do with my own mother! Mum was quite thin and not remembering to eat when she first came, but now she is looking like her old self again. Our thanks.
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Review from Susan G (Daughter of Resident) published on 30 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are caring and supportive, helpful and friendly to both residents and carers.


Environment: clean, welcoming and engaging. My father is content and engaged in numerous activities appropriate to his needs.

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Review from Patricia M (Friend of Resident) published on 11 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend was admitted as an end of life approach resident. I promised her I would not let her enter a care home - that I would nurse her at home (which I did for 2 years) but her condition worsened to such an extent that I had no other option. Among other things, my friend has vascular dementia so
was not wholly aware of her circumstances. I could not have chosen a more caring home for her.
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Review from Alison M (Wife of Resident) published on 4 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home specialises in dementia care. The atmosphere is lovely and staff are supportive and friendly.


Nursing care is of a good standard and other care offered is good and professional.


Relatives are well supported, both by staff and other relatives and included in many activities.


Food is

very good. My husband has now put on too much weight! On admission, he was very thin!
Reply from Joanne Eaton, G M at Barchester Windmill Manor Care Home

Thank you for taking the time to write this review and thank you for your comments.

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Review from Cathy R (Daughter of Resident) published on 4 August 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I believe our Mother is well cared for at Windmill Manor. She always looks clean and fresh and her health appears good. The staff are always very friendly, despite being busy, and they appear to include residents as much as they are able. However, I am not too sure how much staff time allows for 'one
to one' interaction. Being able to drop by to see our mother at any time during the day is very helpful, and I also see the home as it runs on a daily basis. It is especially nice to be able to take Mum out into the coffee lounge/reception.
Reply from Joanne Eaton, G M at Barchester Windmill Manor Care Home

Thank you for taking the time to write this review and thank you for your comments.

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Review from Margaret H (Daughter of Resident) published on 4 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very well looked after by the staff at Windmill Manor, all of whom seem very caring and treat her with real affection and respect. The food is good and despite having a very small appetite she enjoys her meals. They make an effort to provide Mum with high-calorie supplements, to counteract her
falling weight, and always let the family know if there are concerns about her health.
Reply from Joanne Eaton, G M at Barchester Windmill Manor Care Home

Thank you for taking the time to write this review and thank you for your comments.

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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Barchester Windmill Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.808 for Barchester Windmill Manor Care Home is calculated as follows: ( (276 Excellents x 5) + (50 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 333 Ratings = 4.808
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Windmill Manor Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (80)

Meet the Team (8)

Reshma

Reshma Tupsy

Job Title: General Manager Joined: 2024

Welcome to Windmill Manor Care Home, located in the town of Hurst Green, Oxted.


I thrive on providing excellent person-centred care and always want to go the extra mile to make our residents' wishes come true.


The team at Windmill Manor are the home’s greatest asset. We operate an open-door policy with a focus on great teamwork, motivating individuals, and management supporting staff and residents on the floor.


I believe that Windmill Manor Care Home thrives thanks to our friendly team, our dementia-friendly built-for-purpose environment, and our home-from-home feel. We are like one big happy family.

Rinimol

Rinimol Sivarajan

Job Title: Unit Manager Joined: 2022

Hello, I am Rinimol and I joined the team at Windmill Manor as a Registered General Nurse in November 2022. I have progressed to a Unit Manager and took on the role in October 2023. My passion is to deliver outstanding person-centred care to residents at Windmill Manor Care Home. 

Rita

Rita Rai

Job Title: Registered Nurse Joined: 2023

I am a Registered Nurse at Windmill Manor Care Home. I joined the Care team at Barchester in May 2023 as a Senior Care Assistant. I am proud to be part of a dedicated team in a beautiful home. I love getting to know residents and their families and finding out about their lives.  

Veenamol

Veenamol Pius

Job Title: Care Practitioner Joined: 2023

Hi! I am Veenamol, a care practitioner, at Windmill Manor Care Home. I joined the team in January 2023. It is my privilege to be able to care for the residents at Windmill Manor and be part of a caring and professional team.

Sherry

Sherry Owen

Job Title: Activities Co-ordinator Joined: 2014

My name is Sherry, I have managed the activities here at Windmill Manor for 8 years. I am very passionate about my role and aim all our activities, outings and events toward those living with dementia. We have a varied program with a person-centred approach to enhancing our resident's well-being.

Maggie

Maggie Golub

Job Title: Head Chef Joined: 2020

Hi, I’m Maggie!


I have a real love for food and have worked in the hospitality industry for over 10 years, including catering for special event planning.


I started in Windmill Manor in 2020 and I am a proud head chef! Food is such a big part of our lives and I am passionate about recreating the happiness and memories of my residents through lovingly home-cooked food.

Deneil

Deneil Lehmann

Job Title: Deputy Manager - Clinical Joined: 2021

I am from Cape Town, South Africa. I was previously a Primary Health Care Manager at Oasis Retirement Resort. I have also worked as a Theatre Sister. I am very happy to join the team.

Lesley

Lesley Bebbington

Job Title: Receptionist Joined: 2019

I started my postition here in May 2019. My previous role was working as a dispenser for Boots the Chemist. Although very different positions I am enjoying my current one very much. Every day is totally different to the one before and i enjoy the interaction with residents, relatives and all guests to the home. I hope I am a friendly face to see as they walk through the door.

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