Barchester Windmill Manor Care Home

2 Fairviews, Holland Road, Hurst Green, Oxted RH8 9BD
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9.8 100 Reviews
  • Barchester Windmill Manor Care Home, Oxted
Windmill Manor care home makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential dementia care.

With professionals available round-the-clock, the home has staff skilled in care and support in specialist dementia care

Staff work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes has earned.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1953

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Windmill Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Reshma Tupsy (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Own private parking on site.

Barchester Windmill Manor Care Home Reviews (100)

9.8

Barchester Windmill Manor Care Home has a Review Score of 9.8 (9.808) out of 10, based on 28 reviews in the last 2 years.
Over all time Barchester Windmill Manor Care Home has 100 reviews.

Overall Experience
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Reviewer Connection to Barchester Windmill Manor Care Home
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Total of 100, showing 81-100
Review from William A (Son of Resident) published on 4 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I are very happy that my mother settled into the care home without any difficulty. The admission procedures were smooth, and she soon adapted to the daily routine. She is well-fed and well cared for, and seems as happy as her dementia seems to allow her to be.
Reply from Joanne Eaton, G M at Barchester Windmill Manor Care Home

Thank you for taking the time to write this review and thank you for your comments.

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Review from Nikki T (Daughter of Resident) published on 4 August 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father came to Windmill Manor from another home, where he was extremely unhappy and would constantly pace. That stopped almost immediately. The home feels relaxed and comfortable. The staff are totally dedicated to the care of the residents and despite my father's issues, they are nothing but caring
and supportive to him.
Reply from Joanne Eaton, G M at Barchester Windmill Manor Care Home

Thank you for taking the time to write this review and thank you for your comments.

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Review from Claire (Daughter of Resident) published on 4 August 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are happy with the care given to our mother over the last couple of months.
She is very well looked after and always looks smart and clean.
The staff are always friendly and caring towards both residents and visitors.
Reply from Joanne Eaton, G M at Barchester Windmill Manor Care Home

Thank you for taking the time to write this review and thank you for your comments.

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Review from Marianne (Daughter of Resident) published on 4 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I believe that Windmill Manor is second to none and I cannot thank every single member of staff enough. This is a very challenging time for me, as I have come to realise that my much loved Dad needs round the clock care. I have always found the fantastic team at Windmill Manor to be remarkably caring,
knowledgeable and meticulous. Their professionalism has made this difficult situation as easy as it can be. The carers have not only treated my father with respect but also they seem to know him really well and care deeply about him. Thank you all.
Reply from Joanne Eaton, G M at Barchester Windmill Manor Care Home

Thank you for taking the time to write this review and thank you for your comments.

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Review from Mary W (Niece of Resident) published on 4 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
In all ways, I have found all the staff in the home to be very helpful to my family with regards to my Uncle needing to be a resident in the home. They have all been sympathetic, understanding and helpful.
Reply from Joanne Eaton, G M at Barchester Windmill Manor Care Home

Thank you for taking the time to write this review and thank you for your comments.

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Review from Lynda T (Daughter of Resident) published on 4 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Windmill Manor for nearly two and a half years and is approaching her 101st birthday. As a family, we know that had we not moved mum, she would not have made it to her 100th! The care and love that she receives from all the staff is second to none. Being the age she is now, she sleeps
a great deal, but she does not miss out. When she is awake, she is fully involved with the activities that go on. Mum's diet is very good, with nutritional drinks being given and enjoyed. There is a new doctor, who is so caring - speaking to family members when he sees you. As a family, we have been able to relax knowing that mum is being well looked after. She has no pain and is on no medication.
Reply from Joanne Eaton, G M at Barchester Windmill Manor Care Home

Thank you for taking the time to write this review and thank you for your comments.

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Review from Chris B (Son of Resident) published on 4 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
After myself and my brother had come to a decision to move my mother out of a care home, which we both felt was very poor in all departments, we found this care home which I viewed and was very happy with. We moved my mother into this one.
Since she has been here, I find every time I have been in to
see her, the carers have been very caring and professional in their jobs, which is a breath of fresh air. I can't imagine how people can do such a demanding job.
I can see my mother is cared for very well, as she looks so much better in herself. It's been a short time since coming here but the improvement in my mother is down to the hard work of everyone in this care home
The only regret is I wish we had found this place earlier.
I can't thank the carers enough.
Reply from Joanne Eaton, G M at Barchester Windmill Manor Care Home

Thank you for taking the time to write this review and thank you for your comments.

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Review from Ian (Son of Resident) published on 4 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
How nice it is to go in and be greeted by happy friendly staff. Love the family area and it is nice and clean, my mother is much happier here than the previous nursing home. I would definitely recommend it to anyone who wants a relation to be in a great place.
Reply from Joanne Eaton, G M at Barchester Windmill Manor Care Home

Thank you for taking the time to write this review and thank you for your comments.

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Review from James B (Son of Resident) published on 4 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We couldn't have chosen a better care home for our Mum. You cannot fault the care and attention she gets from all the staff - regardless of their job at the care home. Wonderful facilities, surroundings and entertainment. Our Mum is having a great time - company, entertainment and being attended to.
We really enjoy visiting her and getting involved with the activities we can also attend. Lovely, friendly atmosphere that makes us feel welcome. We are coming here when it is our turn.
Reply from Joanne Eaton, G M at Barchester Windmill Manor Care Home

Thank you for taking the time to write this review and thank you for your comments.

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Review from Craig C (Son of Resident) published on 4 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are great and in my opinion, underpaid given that the home costs in excess of £4,800 PCM. It would be nice to see them being paid more for what is a very hard job. Dad's carers are what made me choose this home in the first place, they are fantastic.
Reply from Joanne Eaton, GM at Barchester Windmill Manor Care Home

Thank you for taking the time to write this review and thank you for your comments.

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Review from Jennie S (Daughter of Resident) published on 5 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Welcoming to residents and relatives. Communication systems a bit hard to fathom (who to ask about what). I think some of this info could be in written form in a 'welcome pack'. Staff are approachable and reassuring - relationships between residents and carers are warm and engaging - they know the residents
well. :)
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Review from Peter H (Son-in-law of Resident) published on 2 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother in law has a very sad case of dementia and I have found on my visits everything to be satisfactory in terms of her care and well-being. My wife (her daughter) sees her almost every day is in a better position to make a detailed judgement. I find the activities programme to be really progressive
in her care.
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Review from June H (Sister-in-law of Resident) published on 27 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the people who run the care home are very good. The carers are brilliant, they look after the residents very well and are always available to answer questions. The activity people do a very good job there is something for everyone.
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Review from Lesley H (Daughter of Resident) published on 24 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has lived in the home for a while and is happy and cared for. I find the staff who sometimes have to deal with challenging residents, as the home is for those with dementia, excellent in their care of my mother and cannot fault their kindness to her and to my family.
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Review from D S (Daughter of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All my experiences at the home have been very friendly. My Mother-in-Law always looks clean and taken care of. I wish more old music was played during the day.
Reply from Joanne Eaton, GM at Barchester Windmill Manor Care Home

Thank you for taking the time to share your views about the care and support that your mother in law is receiving, I will speak to the team about the music and ask them to play more during the day.

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Review from Barbara S (Daughter of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found it very difficult to make the decision that it was time for mum to go into a home. I had always said I would not do it so the guilt was off the scale. Mum has mixed vascular Alzheimer's. Stopping in her own home meant she became a danger to herself as she lived alone. The staff were marvellous
and she settled very quickly. She has been at Barchester Windmill Manor Care Home for almost five years now and has been happy. For the first three years, she had a better social package than me. Then we found out mum had lung cancer, the level of care she has received is second to none. Everyone from the manager to the chef and everyone between has been so supportive of her changing needs and also my own.
Reply from Joanne Eaton, GM at Barchester Windmill Manor Care Home

Thank you for taking the time to share your views about the care and support that your mother is receiving and for the lovely comments about her care.

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Review from L H (Brother of Resident) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Windmill Manor provides my sister with all of her needs. The accommodation is comfortable and warm. The food is varied and good. There is ample room to walk around and a pleasant garden area.
The "social" room is large with plenty of chairs and a TV. The activities are varied and well organised with
residents taking an active part.
Music and singing is very popular and well attended.
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Review from John M (Husband of Resident) published on 12 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been at Barchester Windmill Manor Care Home since February '16. Overall, the care has been good. Some staff are excellent. My wife has had medical problems and the have responded well with either the doctor being called or the ambulance called and she was in hospital with a chest infection.
I like the way residents can express a likeness for certain foods. (My wife likes mushroom and eggs).
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Review from Coralie S (Partner of Resident) published on 12 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly, welcoming and helpful so there is a lovely atmosphere at Barchester Windmill Manor Care Home. We're always looked after when we visit and my partner is well cared for.
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Review from Janet B (Regular Volunteer) published on 12 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am impressed by the care given to residents by all the staff. The home is kept clean and warm and welcoming. Meals are prepared attentively.
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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Barchester Windmill Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.808 for Barchester Windmill Manor Care Home is calculated as follows: ( (276 Excellents x 5) + (50 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 333 Ratings = 4.808
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Windmill Manor Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (80)

Meet the Team (8)

Reshma

Reshma Tupsy

Job Title: General Manager Joined: 2024

Welcome to Windmill Manor Care Home, located in the town of Hurst Green, Oxted.


I thrive on providing excellent person-centred care and always want to go the extra mile to make our residents' wishes come true.


The team at Windmill Manor are the home’s greatest asset. We operate an open-door policy with a focus on great teamwork, motivating individuals, and management supporting staff and residents on the floor.


I believe that Windmill Manor Care Home thrives thanks to our friendly team, our dementia-friendly built-for-purpose environment, and our home-from-home feel. We are like one big happy family.

Rinimol

Rinimol Sivarajan

Job Title: Unit Manager Joined: 2022

Hello, I am Rinimol and I joined the team at Windmill Manor as a Registered General Nurse in November 2022. I have progressed to a Unit Manager and took on the role in October 2023. My passion is to deliver outstanding person-centred care to residents at Windmill Manor Care Home. 

Rita

Rita Rai

Job Title: Registered Nurse Joined: 2023

I am a Registered Nurse at Windmill Manor Care Home. I joined the Care team at Barchester in May 2023 as a Senior Care Assistant. I am proud to be part of a dedicated team in a beautiful home. I love getting to know residents and their families and finding out about their lives.  

Veenamol

Veenamol Pius

Job Title: Care Practitioner Joined: 2023

Hi! I am Veenamol, a care practitioner, at Windmill Manor Care Home. I joined the team in January 2023. It is my privilege to be able to care for the residents at Windmill Manor and be part of a caring and professional team.

Sherry

Sherry Owen

Job Title: Activities Co-ordinator Joined: 2014

My name is Sherry, I have managed the activities here at Windmill Manor for 8 years. I am very passionate about my role and aim all our activities, outings and events toward those living with dementia. We have a varied program with a person-centred approach to enhancing our resident's well-being.

Maggie

Maggie Golub

Job Title: Head Chef Joined: 2020

Hi, I’m Maggie!


I have a real love for food and have worked in the hospitality industry for over 10 years, including catering for special event planning.


I started in Windmill Manor in 2020 and I am a proud head chef! Food is such a big part of our lives and I am passionate about recreating the happiness and memories of my residents through lovingly home-cooked food.

Deneil

Deneil Lehmann

Job Title: Deputy Manager - Clinical Joined: 2021

I am from Cape Town, South Africa. I was previously a Primary Health Care Manager at Oasis Retirement Resort. I have also worked as a Theatre Sister. I am very happy to join the team.

Lesley

Lesley Bebbington

Job Title: Receptionist Joined: 2019

I started my postition here in May 2019. My previous role was working as a dispenser for Boots the Chemist. Although very different positions I am enjoying my current one very much. Every day is totally different to the one before and i enjoy the interaction with residents, relatives and all guests to the home. I hope I am a friendly face to see as they walk through the door.

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