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- Barchester Windmill Manor Care Home

Impossible to fault Barchester Windmill Manor Care Home.N S(Husband of Resident/Service User)

The kindness of all staff was exceptional. I have no problems with the home nor the staff.J B(Respite Resident/Service User)


Impossible to fault Barchester Windmill Manor Care Home.N S(Husband of Resident/Service User)

The kindness of all staff was exceptional. I have no problems with the home nor the staff.J B(Respite Resident/Service User)


Windmill Manor is a purpose-built nursing home in Oxted, Surrey. Windmill Manor provides personalised high quality 24-hour nursing care and support for those individuals that need it, as well as providing nursing and residential dementia care in a dedicated Memory Lane Community. The highly skilled team focus on delivering person-centred care that enables residents to keep their normal routines as much as possible while maintaining their independence.
Memory Lane Community is...
Care Provided by Barchester Windmill Manor Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Windmill Manor Care Home for full pricing details and T&Cs.
Contact Barchester Windmill Manor Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Maria Wedd (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2010
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Visitors welcome at anytime
Parking
- Own private parking on site.
Barchester Windmill Manor Care Home Reviews (106)
Barchester Windmill Manor Care Home has a Review Score of 9.8 (9.785) out of 10, based on 30 reviews in the last 2 years.
Over all time Barchester Windmill Manor Care Home has 106 reviews.
Carers are wonderful! Mum often does not want to get up in the mornings or shower, but they always manage to do more than I ever would ever be able to do with my own mother! Mum was quite thin and not remembering to eat when she first came, but now she is looking like her old self again. Our thanks.
Staff are caring and supportive, helpful and friendly to both residents and carers.
Environment: clean, welcoming and engaging. My father is content and engaged in numerous activities appropriate to his needs.
My friend was admitted as an end of life approach resident. I promised her I would not let her enter a care home - that I would nurse her at home (which I did for 2 years) but her condition worsened to such an extent that I had no other option. Among other things, my friend has vascular dementia so was not wholly aware of her circumstances. I could not have chosen a more caring home for her.
The home specialises in dementia care. The atmosphere is lovely and staff are supportive and friendly.
Nursing care is of a good standard and other care offered is good and professional.
Relatives are well supported, both by staff and other relatives and included in many activities.
Food is very good. My husband has now put on too much weight! On admission, he was very thin!
Thank you for taking the time to write this review and thank you for your comments.
I believe our Mother is well cared for at Windmill Manor. She always looks clean and fresh and her health appears good. The staff are always very friendly, despite being busy, and they appear to include residents as much as they are able. However, I am not too sure how much staff time allows for 'one to one' interaction. Being able to drop by to see our mother at any time during the day is very helpful, and I also see the home as it runs on a daily basis. It is especially nice to be able to take Mum out into the coffee lounge/reception.
Thank you for taking the time to write this review and thank you for your comments.
Mum is very well looked after by the staff at Windmill Manor, all of whom seem very caring and treat her with real affection and respect. The food is good and despite having a very small appetite she enjoys her meals. They make an effort to provide Mum with high-calorie supplements, to counteract her falling weight, and always let the family know if there are concerns about her health.
Thank you for taking the time to write this review and thank you for your comments.
My family and I are very happy that my mother settled into the care home without any difficulty. The admission procedures were smooth, and she soon adapted to the daily routine. She is well-fed and well cared for, and seems as happy as her dementia seems to allow her to be.
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My father came to Windmill Manor from another home, where he was extremely unhappy and would constantly pace. That stopped almost immediately. The home feels relaxed and comfortable. The staff are totally dedicated to the care of the residents and despite my father's issues, they are nothing but caring and supportive to him.
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She is very well looked after and always looks smart and clean.
The staff are always friendly and caring towards both residents and visitors.
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I believe that Windmill Manor is second to none and I cannot thank every single member of staff enough. This is a very challenging time for me, as I have come to realise that my much loved Dad needs round the clock care. I have always found the fantastic team at Windmill Manor to be remarkably caring, knowledgeable and meticulous. Their professionalism has made this difficult situation as easy as it can be. The carers have not only treated my father with respect but also they seem to know him really well and care deeply about him. Thank you all.
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In all ways, I have found all the staff in the home to be very helpful to my family with regards to my Uncle needing to be a resident in the home. They have all been sympathetic, understanding and helpful.
Thank you for taking the time to write this review and thank you for your comments.
Mum has been at Windmill Manor for nearly two and a half years and is approaching her 101st birthday. As a family, we know that had we not moved mum, she would not have made it to her 100th! The care and love that she receives from all the staff is second to none. Being the age she is now, she sleeps a great deal, but she does not miss out. When she is awake, she is fully involved with the activities that go on. Mum's diet is very good, with nutritional drinks being given and enjoyed. There is a new doctor, who is so caring - speaking to family members when he sees you. As a family, we have been able to relax knowing that mum is being well looked after. She has no pain and is on no medication.
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Since she has been here, I find every time I have been in to see her, the carers have been very caring and professional in their jobs, which is a breath of fresh air. I can't imagine how people can do such a demanding job.
I can see my mother is cared for very well, as she looks so much better in herself. It's been a short time since coming here but the improvement in my mother is down to the hard work of everyone in this care home
The only regret is I wish we had found this place earlier.
I can't thank the carers enough.
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How nice it is to go in and be greeted by happy friendly staff. Love the family area and it is nice and clean, my mother is much happier here than the previous nursing home. I would definitely recommend it to anyone who wants a relation to be in a great place.
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We couldn't have chosen a better care home for our Mum. You cannot fault the care and attention she gets from all the staff - regardless of their job at the care home. Wonderful facilities, surroundings and entertainment. Our Mum is having a great time - company, entertainment and being attended to. We really enjoy visiting her and getting involved with the activities we can also attend. Lovely, friendly atmosphere that makes us feel welcome. We are coming here when it is our turn.
Thank you for taking the time to write this review and thank you for your comments.
The staff are great and in my opinion, underpaid given that the home costs in excess of £4,800 PCM. It would be nice to see them being paid more for what is a very hard job. Dad's carers are what made me choose this home in the first place, they are fantastic.
Thank you for taking the time to write this review and thank you for your comments.
Welcoming to residents and relatives. Communication systems a bit hard to fathom (who to ask about what). I think some of this info could be in written form in a 'welcome pack'. Staff are approachable and reassuring - relationships between residents and carers are warm and engaging - they know the residents well. :)
My mother in law has a very sad case of dementia and I have found on my visits everything to be satisfactory in terms of her care and well-being. My wife (her daughter) sees her almost every day is in a better position to make a detailed judgement. I find the activities programme to be really progressive in her care.
I think the people who run the care home are very good. The carers are brilliant, they look after the residents very well and are always available to answer questions. The activity people do a very good job there is something for everyone.
My mother has lived in the home for a while and is happy and cared for. I find the staff who sometimes have to deal with challenging residents, as the home is for those with dementia, excellent in their care of my mother and cannot fault their kindness to her and to my family.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 March 2026Inadequate
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeInadequate
- Well-ledInadequate
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (21) & Events (6)
- 22 Jul 2026
Come and Join us for our Summer BBQ We are delighted to invite you and your loved ones to our upcoming Family BBQ at Windmill Manor Care Home! It promises...
- 22 Jul 2026
The Ultimate Victoria Sponge - A Pastry Chef's recipe You Simply Have to Try! Calling all cake lovers! If you are looking for the perfect melt-in-the-mouth Victoria Sponge, this classic...
- 22 Jul 2026
There is nothing quite like the comforting taste of a homemade Shepherd's Pie. Rich, flavourful minced lamb, a medley of vegetables, and a beautifully creamy mashed potato topping, lovingly baked...
- 19 Aug 2026Organiser: Barchester Windmill Manor Care Home
- 21 Aug 2026Organiser: Barchester Windmill Manor Care Home
- 24 Aug 2026Organiser: Barchester Windmill Manor Care Home
Awards / Recognitions (99)
- 01 Aug 2026Recipient: Barchester Windmill Manor Care Home
- 01 Jul 2026Recipient: Barchester Windmill Manor Care Home
- 12 Jun 2026Recipient: Barchester Windmill Manor Care Home
Accreditations
There are no accreditations posted yet for Barchester Windmill Manor Care Home.
Meet the Team (10)

I am the General Manager for Windmill Manor. I have been a registered manager for 11 years, starting my career as a care apprentice. My journey started in the community where I met people from all different walks of life. Learning about them is what drove my passion for the sector. I am passionate about delivering high-quality care to individuals regardless of their level of need, and myself and my team and I will do everything in our power to ensure our residents are safe and well cared for in a beautiful environment. I have managed a variety of registered services over the years, and this has given me a vast knowledge in a variety of scenarios, which enables me to support my team effectively.
Something people don’t know about me – I studied law at the Open University and obtained my law degree, but health and social care was my calling!
In my spare time, I like to watch my son play football and go for long walks in nature.

Hello, my name is Michael, and I am the Deputy Manager at Windmill Manor. I joined Barchester in 2022 as an RGN. I trained and qualified as a nurse in Ghana in 2017 and came to the UK to follow my passion for nursing. I have nursed in both a care home and hospital environment, and I am delighted to be part of the team at Windmill Manor. I enjoy that every day in my role is different, especially enjoy getting to know residents.

Hello, I am Rinimol and I joined the team at Windmill Manor as a Registered General Nurse in November 2022. I have progressed to a Unit Manager and took on the role in October 2023. My passion is to deliver outstanding person-centred care to residents at Windmill Manor Care Home.

I am a Registered Nurse at Windmill Manor Care Home. I joined the Care team at Barchester in May 2023 as a Senior Care Assistant. I am proud to be part of a dedicated team in a beautiful home. I love getting to know residents and their families and finding out about their lives.

Hi! I am Veenamol, a care practitioner, at Windmill Manor Care Home. I joined the team in January 2023. It is my privilege to be able to care for the residents at Windmill Manor and be part of a caring and professional team.

My name is Sherry, I have managed the activities here at Windmill Manor for 8 years. I am very passionate about my role and aim all our activities, outings and events toward those living with dementia. We have a varied program with a person-centred approach to enhancing our resident's well-being.

Hi, I’m Maggie!
I have a real love for food and have worked in the hospitality industry for over 10 years, including catering for special event planning.
I started in Windmill Manor in 2020, and I am a proud head chef! Food is such a big part of our lives, and I am passionate about recreating the happiness and memories of my residents through lovingly home-cooked food.
In my spare time, I enjoy floristry & dancing, but most of all, spending time with my lovely dog Bella.

I’m Dipam, and I’m the Administrator here at Windmill Manor Care Home. I’ve been here since January 2022 and have worked in care since 2017. I enjoy helping my colleagues create a friendly environment for our Residents to reside in.
In my spare time I enjoy listening to music and watching movies & the F1 (Go Ferrari & Lando Norris!). I'm also the resident geek and could talk all day about sci-fi/technology/cars.

I started my position here in May 2019. My previous role was working as a dispenser for Boots the Chemist. Although in very different positions, I am enjoying my current one very much. Every day is totally different to the one before, and I enjoy the interaction with residents, relatives and all guests to the home. I hope I am a friendly face to see as they walk through the door.

I joined the team at Windmill Manor in May 2024 as Head of Maintenance, and I am very pleased to also undertake the role of Speak Up Champion.
I believe it is of great importance to have happy staff to create a happy home.
I enjoy playing golf and watching international rugby union, cricket and Formula 1.
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