Barchester Windmill Manor Care Home

2 Fairviews, Holland Road, Hurst Green, Oxted RH8 9BD
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9.8 100 Reviews
  • Barchester Windmill Manor Care Home, Oxted
Windmill Manor care home makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential dementia care.

With professionals available round-the-clock, the home has staff skilled in care and support in specialist dementia care

Staff work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes has earned.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1953

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Windmill Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Reshma Tupsy (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Own private parking on site.

Barchester Windmill Manor Care Home Reviews (100)

9.8

Barchester Windmill Manor Care Home has a Review Score of 9.8 (9.808) out of 10, based on 28 reviews in the last 2 years.
Over all time Barchester Windmill Manor Care Home has 100 reviews.

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Reviewer Connection to Barchester Windmill Manor Care Home
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Review from M W (Wife of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in Windmill Manor for a year now so I've pretty much seen it all!! I am even more impressed with the home than I was in the early days. I have come to know the staff and many of the relatives. It really is a big family here.
I have been able to come and go as I please and am
always made to feel welcome. My husband has received the kindest of care under sometimes testing circumstances. The staff are always thoughtful and understanding. It seems that daily care staff, night staff, kitchen, admin, maintenance, cleaners, management and literally everyone knows who is who and what is going on. It's impressive. My year has been so strange - very sad but on the other hand we have also had lots of laughs. He is extremely well cared for and is very content.
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Review from J W (Sister of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well run, level of care excellent.
Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Thank you very much for your review, we strive to ensure our residents are happy and well cared for.

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Review from Julia S (Daughter of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole atmosphere is lovely and the staff are great. My mother has settled well after a very rocky period - Windmill recognise both the resident and the strain on the relative due to the very nature of the care. I trust them totally and would whole heartedly recommend them.
Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Thank you very much for the lovely review. It is a pleasure to take care of mum

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Review from Amanda B (Daughter of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care home friendly staff takes very good care of my dad kept informed of everything
Two members of staff, in particular, are the best very friendly and keeping me updated about my dad. I was very happy about their sense of care and their facilities tailored to the benefit of residents. Everybody
is friendly.
Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Thank you for your lovely review Amanda. At Windmill we are committed to ensuring care is tailored to individual needs and keeping families updated with changes.

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Review from A R (Great Great-Niece of Resident) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home that exceeds expectations. When I first visited the care home, I was incredibly impressed by the warm and welcoming atmosphere and kind, caring staff. The staff make sure that each and every resident is doing their best and is well. The activities that take place in the care home
are absolutely remarkable and memories are made (events such as Christmas fairs and parties). During the Christmas Fair this year items could be purchased as gifts and delicious seasonal food was available to try. Residents always have smiles on their faces since they are taken care of very well by the wonderful staff at Windmill Manor Care Home. It brings such pleasure to know that our loved ones are in such good hands. Thank you Windmill Manor for everything you do for our families.
Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Thank you for the wonderful review. At Windmill Manor we take pride in creating a homely community environment for all of our residents and loved ones who visit

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Review from Sally W (Wife of Resident) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers here have shown such patience and kindness to my husband. He has early onset dementia and can be very challenging. They have taken the time to let him settle and are always very welcoming to us as family when we visit.
They always have something positive to say about how he is doing.
Their
job is challenging but they are always ready with a smile and reassurance.
All the staff, management, reception, maintainence team, cleaners and laundry staff included, always have time to stop and say hello. We are very grateful for them all.
Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Thank you for such a kind review Sally. It is an absolute pleasure to take care of your husband and we are so glad he has thrived at Windmill Manor

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Review from H P (Friend of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Windmill Manor are very kind and gentle. Two members of staff, in particular, were extremely good with my friend's care needs, keeping his dignity at all times.
I would like to thank them for delivering excellent care.
Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Thank you very much for your kind review Hazel. It was a pleasure to take care of your friend

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Review from J B (Respite Resident) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was admitted for 10 days respite care for an infected arm caused by a fall. I received nursing care for my arm and rest. The kindness of all staff was exceptional. I have no problems with the home nor the staff.
Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Thank you for your kind review. It was a pleasure to have supported you back to health and back home!

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Review from Joseph M (Friend of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am thoroughly impressed with the level of care and attention offered at Barchester Windmill Manor Care Home. The staff members exhibit remarkable compassion, professionalism and a steadfast dedication to the well-being of all residents. As a friend of one of the residents, I have personally observed
the significant improvements since the new manager assumed their role. I like the new manager, she has introduced a revitalizing and positive atmosphere, showcasing outstanding leadership and a sincere commitment to enhancing the quality of care. Furthermore, the food is delicious and healthy that the residents genuinely appreciate. I wholeheartedly recommend this care home to anyone in search of a supportive and caring home.
Reply from Julie Shaw, Customer Relations Manager at Barchester Windmill Manor Care Home

Thank you so much for the lovely feedback, we will be sure to share this with the team at Windmill Manor and the general manager who will be delighted to hear your comments.

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Review from K P (Granddaughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Barchester Windmill Manor Care Home has been a wonderful place for my loved one. The staff are kind, attentive and treat residents with dignity and respect. The facilities are clean and comfortable and the atmosphere is warm and welcoming. Knowing my grandparent is in such good hands gives me great
peace of mind.
Reply from Julie Shaw, Customer Relations Manager at Barchester Windmill Manor Care Home

Thank you for your feedback. We pride ourselves at Windmill Manor Care Home in ensuring that everyone feels at home and cared for so these comments will be passed on to the team and the general manager. Many thanks.

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Review from A M (Son of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My biggest gripe is the billing. Every month there is an issue with our bill. Don't know if the bill is not double-checked before it's sent out.
All of my questions are resolved but I should not have to be checking it.
It would be nice to see more sauces on the table for chips, fish etc. without
having to ask
Reply from Julie Shaw, Customer Relations Manager at Barchester Windmill Manor Care Home

Thank you for your comments, we will ensure that these are followed up by the team and general manager.

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Review from Melissa W (Daughter of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The activities that are organised in this home are amazing, from the farm, to music, to taking my dad to a car museum, I really couldn't ask for more!
The food here is amazing, it's hot, delicious and I'm often jealous of their choices.
The new manager is always friendly and supportive, as are the
receptionists.
Only downside, for me, is Dad misses out on activities in the evening as he is put to bed at 4, maybe on days were there are activities he could stay up!
Reply from Julie Shaw, Customer Relations Manager at Barchester Windmill Manor Care Home

Thank you for the lovely comments for Windmill Manor, we appreciate the feedback and will pass on your review to the home and the manager.

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Review from Maryann F (Friend of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting a friend weekly, always find staff welcoming and friendly, offering a cup of tea when residents have tea and cake. A very human and sensitive approach to residents regardless of the response by residents with memory issues.
A homely atmosphere and encouraging to witness the relationship of
respect by carers for residents on each and every visit. Very clean and cared for environment.
Reply from Julie Shaw, Customer Relations Manager at Barchester Windmill Manor Care Home

Thank you for your lovely feedback. Our team at Windmill Manor Care Home ensures that everyone is made to feel welcome and at home and do their very best to make it so.

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Review from Lucy G (Granddaughter of Resident) published on 6 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Is good very friendly carers, good humour. Care is good, high level of detail toward food preferences of the relative. Very compassionate and willing to help with any problems and very patient with my deaf Grandma. Facilities are also very well kept and clean and there's a nice cafe area to chill in
too with fresh cakes.
Reply from Julie Shaw, Customer Relations Manager at Barchester Windmill Manor Care Home

Thank you so much for the lovely feedback. The team at Windmill Manor take such pride in everything they do and the fresh cakes are an added bonus! I will pass on your kind words to all at the home.

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Review from D V (Friend of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I went to visit a friend. The home was very tidy and clean. The cafe area was bright and welcoming with fresh cake and coffee.
I was treated like part of the community and welcomed by all the bright smiley faces. I had a wonderful day catching up with my friend, watched the home's fireworks display
and she told me about all the things she gets up to.
Such a wonderful home and loving community.
Reply from Julie Shaw, Customer Relations Manager at Barchester Windmill Manor Care Home

Thank you for the lovely feedback, we do our utmost to ensure everyone is made to feel welcome and at home. We will pass on your comments to the team at Windmill Manor.

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Review from C M (Friend of Resident) published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was only her for a short time but my friend and I were made to feel so welcome. Thank you for making her feel so at home.
Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Thank you so much for your lovely feedback. Our dedicated team here at Windmill Manor Care Home are always pleased to receive positive comments. We love our home and our team are delighted to create a caring, happy and supportive environment where families are at ease 24/7.

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Review from Janet M (Daughter of Resident) published on 4 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The first time I visited this care home I knew it was the place for my mum. The set-up and the staff make it homely, calming, clean, friendly, efficient and everyone works effortlessly together. The staff automatically interact with the residents and there is no chaos or disturbances. The bedrooms are
spacious and bright.
Due to my mum's advanced stage of dementia, she needed more specialised nursing care and this home certainly provides it and my family and I are happy that she is thriving in this safe and caring environment. For me, this means that, finally, I have been able to focus on my own health and well-being and the staff have all been super kind and supportive to both myself and my mum during this time.
Thank you to all the wonderful, cheerful and smiling staff that greet me whenever I visit and are always so positive and helpful.
Reply from Julie Shaw, Customer Relations Manager at Barchester Windmill Manor Care Home

Thank you so much for your lovely feedback. Our dedicated team here at Windmill Manor Care Home are always pleased to receive positive comments. We love our home and our team are delighted to create a caring, happy and supportive environment where families are at ease 24/7.

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Review from Vanessa H (Daughter of Resident) published on 28 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been well cared for at Barchester Windmill Manor Care Home. Treated with respect and kindness.
The staff at Windmill are the most caring and kind. 10/10.
Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Hi Vanessa, thank you so much for your lovely feedback. It is a pleasure to take care of Mum.

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Review from S L (Daughter of Resident) published on 25 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Arriving at Barchester Windmill Manor Care Home, after looking at a number of care homes in the area for my mother, I was greeted with warmth and care from the manager who was so kind and understanding about the situation we found ourselves in and I felt immediately easier about the unknown future.
Windmill Manor is calm, clean, well-maintained and every staff member smiles at me when I visit. The decor is soft and tasteful and the dining room is always laid up nicely with menus and napkins. All the staff wear clearly displayed name badges and their uniforms are always neat and tidy. The biggest plus about Windmill Manor is the care and kindness my mother receives. From a welcoming receptionist, care staff and nurses, housekeeping, chefs, maintenance staff - everyone is kind. As a relative visiting, they all make me feel like I am a part of the community. They have made such a difference to my life as I know my mother is safe, clean, fed and looked after. I am happy I found Windmill.
Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Thank you so much for such a heartfelt review. It is such a pleasure taking care of Mum and absolutely love you and your family being part of our community. We are equally as happy we found you!

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Review from L A (Friend of Resident) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is in this nursing home and they have been very good with her. I've noticed that all the staff have been very helpful and look after the clients really well, they talk, help, dress and go above and beyond very happy with everything they do.
Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Thank you for your wonderful review! At Windmill Manor we take pride in all the little things that enrich our residents days.

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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Barchester Windmill Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.808 for Barchester Windmill Manor Care Home is calculated as follows: ( (276 Excellents x 5) + (50 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 333 Ratings = 4.808
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Windmill Manor Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (80)

Meet the Team (8)

Reshma

Reshma Tupsy

Job Title: General Manager Joined: 2024

Welcome to Windmill Manor Care Home, located in the town of Hurst Green, Oxted.


I thrive on providing excellent person-centred care and always want to go the extra mile to make our residents' wishes come true.


The team at Windmill Manor are the home’s greatest asset. We operate an open-door policy with a focus on great teamwork, motivating individuals, and management supporting staff and residents on the floor.


I believe that Windmill Manor Care Home thrives thanks to our friendly team, our dementia-friendly built-for-purpose environment, and our home-from-home feel. We are like one big happy family.

Rinimol

Rinimol Sivarajan

Job Title: Unit Manager Joined: 2022

Hello, I am Rinimol and I joined the team at Windmill Manor as a Registered General Nurse in November 2022. I have progressed to a Unit Manager and took on the role in October 2023. My passion is to deliver outstanding person-centred care to residents at Windmill Manor Care Home. 

Rita

Rita Rai

Job Title: Registered Nurse Joined: 2023

I am a Registered Nurse at Windmill Manor Care Home. I joined the Care team at Barchester in May 2023 as a Senior Care Assistant. I am proud to be part of a dedicated team in a beautiful home. I love getting to know residents and their families and finding out about their lives.  

Veenamol

Veenamol Pius

Job Title: Care Practitioner Joined: 2023

Hi! I am Veenamol, a care practitioner, at Windmill Manor Care Home. I joined the team in January 2023. It is my privilege to be able to care for the residents at Windmill Manor and be part of a caring and professional team.

Sherry

Sherry Owen

Job Title: Activities Co-ordinator Joined: 2014

My name is Sherry, I have managed the activities here at Windmill Manor for 8 years. I am very passionate about my role and aim all our activities, outings and events toward those living with dementia. We have a varied program with a person-centred approach to enhancing our resident's well-being.

Maggie

Maggie Golub

Job Title: Head Chef Joined: 2020

Hi, I’m Maggie!


I have a real love for food and have worked in the hospitality industry for over 10 years, including catering for special event planning.


I started in Windmill Manor in 2020 and I am a proud head chef! Food is such a big part of our lives and I am passionate about recreating the happiness and memories of my residents through lovingly home-cooked food.

Deneil

Deneil Lehmann

Job Title: Deputy Manager - Clinical Joined: 2021

I am from Cape Town, South Africa. I was previously a Primary Health Care Manager at Oasis Retirement Resort. I have also worked as a Theatre Sister. I am very happy to join the team.

Lesley

Lesley Bebbington

Job Title: Receptionist Joined: 2019

I started my postition here in May 2019. My previous role was working as a dispenser for Boots the Chemist. Although very different positions I am enjoying my current one very much. Every day is totally different to the one before and i enjoy the interaction with residents, relatives and all guests to the home. I hope I am a friendly face to see as they walk through the door.

Frequently Asked Questions about Barchester Windmill Manor Care Home

What types of Care is Barchester Windmill Manor Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Windmill Manor Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Barchester Windmill Manor Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Windmill Manor Care Home to the centre of Oxted?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Windmill Manor Care Home to verify any information. View our terms and conditions. Barchester Windmill Manor Care Home has an Enhanced Service - more info.