Barchester Windmill Manor Care Home

2 Fairviews, Holland Road, Hurst Green, Oxted RH8 9BD

Barchester Windmill Manor Care Home, Oxted, Surrey
Barchester Windmill Manor Care Home, Oxted, Surrey
Barchester Windmill Manor Care Home, Oxted, Surrey

Windmill Manor care home makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care.

With professionals available round-the-clock, the home has staff skilled in care and support for physical disabilities and dementia.

Staff work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes has earned.

Group: Barchester Healthcare Ltd

Person in charge: Joanne Eaton (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

We have our own private parking on site.

Latest Care Quality Commission* Report on Barchester Windmill Manor Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 03 Oct 2017

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.5 Barchester Windmill Manor Care Home has a Review Score of 9.5 (9.486)

The Review Score of 9.5 (maximum of 10) for Barchester Windmill Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 34 Reviews over all time. This Average Rating is also the rating value for Barchester Windmill Manor Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 34 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.486 for Barchester Windmill Manor Care Home is calculated as follows: ( (209 Excellents x 5) + (184 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 405 Ratings = 4.486

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Barchester Windmill Manor Care Home is based on 34 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 34 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    17
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Windmill Manor Care Home?

  • Extremely LIKELY
    26
  • Likely
    8
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Windmill Manor Care Home

  • Daughter of Resident/Service User
    16
  • Son of Resident/Service User
    5
  • Husband of Resident/Service User
    4
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

My Mum is well cared for. The interaction between staff and residents is always caring. The staff are very understanding and helpful and deal with any distressed behaviour from residents in a kind and compassionate way. My sister and I are very happy with how my Mum is cared for and we now don't have to worry about our Mum as she is safe.

How likely would you be to recommend Barchester Windmill Manor Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very pleased with how my mother is cared for. Staff excellent.

How likely would you be to recommend Barchester Windmill Manor Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My wife, a dementia sufferer has received efficient and loving care since entering the home.

The staff, particularly the carers, are always considerate but maintaining this standard is made difficult by the high turn-over.

How likely would you be to recommend Barchester Windmill Manor Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My experience is to witness care of the highest standard. All the staff are pleasant and professional. My mother who has dementia also praises all the staff saying how kind they are to her.

How likely would you be to recommend Barchester Windmill Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Carers are wonderful! Mum often does not want to get up in the mornings or shower, but they always manage to do more than I ever would ever be able to do with my own mother! Mum was quite thin and not remembering to eat when she first came, but now she is looking like her old self again. Our thanks.

How likely would you be to recommend Barchester Windmill Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Staff are caring and supportive, helpful and friendly to both residents and carers.

Environment: clean, welcoming and engaging. My father is content and engaged in numerous activities appropriate to his needs.

How likely would you be to recommend Barchester Windmill Manor Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My friend was admitted as an end of life approach resident. I promised her I would not let her enter a care home - that I would nurse her at home (which I did for 2 years) but her condition worsened to such an extent that I had no other option. Among other things, my friend has vascular dementia so was not wholly aware of her circumstances. I could not have chosen a more caring home for her.

How likely would you be to recommend Barchester Windmill Manor Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The home specialises in dementia care. The atmosphere is lovely and staff are supportive and friendly.

Nursing care is of a good standard and other care offered is good and professional.

Relatives are well supported, both by staff and other relatives and included in many activities.

Food is very good. My husband has now put on too much weight! On admission, he was very thin!

How likely would you be to recommend Barchester Windmill Manor Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Joanne Eaton, G M at Barchester Windmill Manor Care Home responded to this review on 04 Aug 2017:

Thank you for taking the time to write this review and thank you for your comments.

I believe our Mother is well cared for at Windmill Manor. She always looks clean and fresh and her health appears good. The staff are always very friendly, despite being busy, and they appear to include residents as much as they are able. However, I am not too sure how much staff time allows for 'one to one' interaction. Being able to drop by to see our mother at any time during the day is very helpful, and I also see the home as it runs on a daily basis. It is especially nice to be able to take Mum out into the coffee lounge/reception.

How likely would you be to recommend Barchester Windmill Manor Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Joanne Eaton, G M at Barchester Windmill Manor Care Home responded to this review on 04 Aug 2017:

Thank you for taking the time to write this review and thank you for your comments.

Mum is very well looked after by the staff at Windmill Manor, all of whom seem very caring and treat her with real affection and respect. The food is good and despite having a very small appetite she enjoys her meals. They make an effort to provide Mum with high-calorie supplements, to counteract her falling weight, and always let the family know if there are concerns about her health.

How likely would you be to recommend Barchester Windmill Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Joanne Eaton, G M at Barchester Windmill Manor Care Home responded to this review on 04 Aug 2017:

Thank you for taking the time to write this review and thank you for your comments.

My family and I are very happy that my mother settled into the care home without any difficulty. The admission procedures were smooth, and she soon adapted to the daily routine. She is well-fed and well cared for, and seems as happy as her dementia seems to allow her to be.

How likely would you be to recommend Barchester Windmill Manor Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Joanne Eaton, G M at Barchester Windmill Manor Care Home responded to this review on 04 Aug 2017:

Thank you for taking the time to write this review and thank you for your comments.

My father came to Windmill Manor from another home, where he was extremely unhappy and would constantly pace. That stopped almost immediately. The home feels relaxed and comfortable. The staff are totally dedicated to the care of the residents and despite my father's issues, they are nothing but caring and supportive to him.

How likely would you be to recommend Barchester Windmill Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Joanne Eaton, G M at Barchester Windmill Manor Care Home responded to this review on 04 Aug 2017:

Thank you for taking the time to write this review and thank you for your comments.

We are happy with the care given to our mother over the last couple of months.
She is very well looked after and always looks smart and clean.
The staff are always friendly and caring towards both residents and visitors.

How likely would you be to recommend Barchester Windmill Manor Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Joanne Eaton, G M at Barchester Windmill Manor Care Home responded to this review on 04 Aug 2017:

Thank you for taking the time to write this review and thank you for your comments.

Windmill Manor is the 4th care home that my mother has been in and whilst they have all been good, Windmill Manor is most definitely the best in every respect.
The love and care that my mother has received since being there have been great. The nurses and carers treat everyone with respect and dignity, and nothing is too much trouble.
They manage to maintain a sense of humour under sometimes very trying circumstances. The managers and receptionists are very friendly and welcoming and the coffee room is a real plus factor. The activities offered are amazing and certainly keep my mother occupied and amused! The standard of cleanliness is high throughout. I would have no hesitation in recommending Windmill Manor.

How likely would you be to recommend Barchester Windmill Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Joanne Eaton, G M at Barchester Windmill Manor Care Home responded to this review on 04 Aug 2017:

Thank you for taking the time to write this review and thank you for your comments.

I believe that Windmill Manor is second to none and I cannot thank every single member of staff enough. This is a very challenging time for me, as I have come to realise that my much loved Dad needs round the clock care. I have always found the fantastic team at Windmill Manor to be remarkably caring, knowledgeable and meticulous. Their professionalism has made this difficult situation as easy as it can be. The carers have not only treated my father with respect but also they seem to know him really well and care deeply about him. Thank you all.

How likely would you be to recommend Barchester Windmill Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Joanne Eaton, G M at Barchester Windmill Manor Care Home responded to this review on 04 Aug 2017:

Thank you for taking the time to write this review and thank you for your comments.

In all ways, I have found all the staff in the home to be very helpful to my family with regards to my Uncle needing to be a resident in the home. They have all been sympathetic, understanding and helpful.

How likely would you be to recommend Barchester Windmill Manor Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Joanne Eaton, G M at Barchester Windmill Manor Care Home responded to this review on 04 Aug 2017:

Thank you for taking the time to write this review and thank you for your comments.

Mum has been at Windmill Manor for nearly two and a half years and is approaching her 101st birthday. As a family, we know that had we not moved mum, she would not have made it to her 100th! The care and love that she receives from all the staff is second to none. Being the age she is now, she sleeps a great deal, but she does not miss out. When she is awake, she is fully involved with the activities that go on. Mum's diet is very good, with nutritional drinks being given and enjoyed. There is a new doctor, who is so caring - speaking to family members when he sees you. As a family, we have been able to relax knowing that mum is being well looked after. She has no pain and is on no medication.

How likely would you be to recommend Barchester Windmill Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Joanne Eaton, G M at Barchester Windmill Manor Care Home responded to this review on 04 Aug 2017:

Thank you for taking the time to write this review and thank you for your comments.

After myself and my brother had come to a decision to move my mother out of a care home, which we both felt was very poor in all departments, we found this care home which I viewed and was very happy with. We moved my mother into this one.
Since she has been here, I find every time I have been in to see her, the carers have been very caring and professional in their jobs, which is a breath of fresh air. I can't imagine how people can do such a demanding job.
I can see my mother is cared for very well, as she looks so much better in herself. It's been a short time since coming here but the improvement in my mother is down to the hard work of everyone in this care home
The only regret is I wish we had found this place earlier.
I can't thank the carers enough.

How likely would you be to recommend Barchester Windmill Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Joanne Eaton, G M at Barchester Windmill Manor Care Home responded to this review on 04 Aug 2017:

Thank you for taking the time to write this review and thank you for your comments.

How nice it is to go in and be greeted by happy friendly staff. Love the family area and it is nice and clean, my mother is much happier here than the previous nursing home. I would definitely recommend it to anyone who wants a relation to be in a great place.

How likely would you be to recommend Barchester Windmill Manor Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Joanne Eaton, G M at Barchester Windmill Manor Care Home responded to this review on 04 Aug 2017:

Thank you for taking the time to write this review and thank you for your comments.

We couldn't have chosen a better care home for our Mum. You cannot fault the care and attention she gets from all the staff - regardless of their job at the care home. Wonderful facilities, surroundings and entertainment. Our Mum is having a great time - company, entertainment and being attended to. We really enjoy visiting her and getting involved with the activities we can also attend. Lovely, friendly atmosphere that makes us feel welcome. We are coming here when it is our turn.

How likely would you be to recommend Barchester Windmill Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Joanne Eaton, G M at Barchester Windmill Manor Care Home responded to this review on 04 Aug 2017:

Thank you for taking the time to write this review and thank you for your comments.

My husband has been a resident for over 4 years. The staff are always friendly and welcoming to visitors. The carers are exceptional, treating residents with warmth, patience, dignity and kindness.

I find the home is light and spacious with lounges and well decorated/furnished wide corridors for residents who are mobile to walk around. The coffee bar area is an excellent space for visitors to spend time with their relatives.

The managers of the home are available, whenever possible, to answer queries or address any concerns which are outside the remit of the carers.

However a permanent experienced ‘Floor Manager’ is definitely needed on Memory Lane to coordinate and manage on a daily basis (hence the 'good' but not 'excellent'!) but I understand recruitment is underway.

How likely would you be to recommend Barchester Windmill Manor Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Joanne Eaton, G M at Barchester Windmill Manor Care Home responded to this review on 04 Aug 2017:

Thank you for taking the time to write this review and thank you for your comments.

The staff are great and in my opinion, underpaid given that the home costs in excess of £4,800 PCM. It would be nice to see them being paid more for what is a very hard job. Dad's carers are what made me choose this home in the first place, they are fantastic.

How likely would you be to recommend Barchester Windmill Manor Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Joanne Eaton, GM at Barchester Windmill Manor Care Home responded to this review on 04 Aug 2017:

Thank you for taking the time to write this review and thank you for your comments.

My mother in law has a very sad case of dementia and I have found on my visits everything to be satisfactory in terms of her care and well-being. My wife (her daughter) sees her almost every day is in a better position to make a detailed judgement. I find the activities programme to be really progressive in her care.

How likely would you be to recommend Barchester Windmill Manor Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Welcoming to residents and relatives. Communication systems a bit hard to fathom (who to ask about what). I think some of this info could be in written form in a 'welcome pack'. Staff are approachable and reassuring - relationships between residents and carers are warm and engaging - they know the residents well. :)

How likely would you be to recommend Barchester Windmill Manor Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

I think the people who run the care home are very good. The carers are brilliant, they look after the residents very well and are always available to answer questions. The activity people do a very good job there is something for everyone.

How likely would you be to recommend Barchester Windmill Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has lived in the home for a while and is happy and cared for. I find the staff who sometimes have to deal with challenging residents, as the home is for those with dementia, excellent in their care of my mother and cannot fault their kindness to her and to my family.

How likely would you be to recommend Barchester Windmill Manor Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My wife has been a resident for nearly three years during which time she has enjoyed an excellent standard of care. Despite her immobility and often difficult behaviour, the staff are kind and patient at all times. Her personal hygiene is maintained to a high standard. The medical staff are diligent in checking her physical and mental health.

How likely would you be to recommend Barchester Windmill Manor Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Windmill Manor provides my sister with all of her needs. The accommodation is comfortable and warm. The food is varied and good. There is ample room to walk around and a pleasant garden area.
The "social" room is large with plenty of chairs and a TV. The activities are varied and well organised with residents taking an active part.
Music and singing is very popular and well attended.

How likely would you be to recommend Barchester Windmill Manor Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I have been involved unit Windmill Manor for over five years.
I have been very pleased with the care my friend ( I was her next of kin) and husband has received.

How likely would you be to recommend Barchester Windmill Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

All my experiences at the home have been very friendly. My Mother-in-Law always looks clean and taken care of. I wish more old music was played during the day.

How likely would you be to recommend Barchester Windmill Manor Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Joanne Eaton, GM at Barchester Windmill Manor Care Home responded to this review on 10 Mar 2017:

Thank you for taking the time to share your views about the care and support that your mother in law is receiving, I will speak to the team about the music and ask them to play more during the day.

I found it very difficult to make the decision that it was time for mum to go into a home. I had always said I would not do it so the guilt was off the scale. Mum has mixed vascular Alzheimer's. Stopping in her own home meant she became a danger to herself as she lived alone. The staff were marvellous and she settled very quickly. She has been at Barchester Windmill Manor Care Home for almost five years now and has been happy. For the first three years, she had a better social package than me. Then we found out mum had lung cancer, the level of care she has received is second to none. Everyone from the manager to the chef and everyone between has been so supportive of her changing needs and also my own.

How likely would you be to recommend Barchester Windmill Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Joanne Eaton, GM at Barchester Windmill Manor Care Home responded to this review on 11 Mar 2017:

Thank you for taking the time to share your views about the care and support that your mother is receiving and for the lovely comments about her care.

Staff are friendly, welcoming and helpful so there is a lovely atmosphere at Barchester Windmill Manor Care Home. We're always looked after when we visit and my partner is well cared for.

How likely would you be to recommend Barchester Windmill Manor Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

I am impressed by the care given to residents by all the staff. The home is kept clean and warm and welcoming. Meals are prepared attentively.

How likely would you be to recommend Barchester Windmill Manor Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My wife has been at Barchester Windmill Manor Care Home since February '16. Overall, the care has been good. Some staff are excellent. My wife has had medical problems and the have responded well with either the doctor being called or the ambulance called and she was in hospital with a chest infection. I like the way residents can express a likeness for certain foods. (My wife likes mushroom and eggs).

How likely would you be to recommend Barchester Windmill Manor Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

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Joanne Eaton

Job Title: General Manager

Joined: 2014

Description:

I have been a nurse for 30 years and have worked in care home management for the last 4. I initially started with Barchester in 2011 as a deputy manager and then left for a while and then re-joined as GM at Windmill. I love my role and responsibilities and work closely with my team ensuring our residents receive high quality care. If you want to know more about Windmill Manor please come in and see me.

Jane

Jane Pagan

Job Title: Administrator

Joined: 2010

Description:

I have worked at Windmill Manor since we opened in 2010 and my job is to look after all the financial and HR administration for the home, along with the support of my Admin Team. My dog Jessie comes to work with me every day and is very popular with the residents. In my spare time I like to spend time away in my camper van, walking Jessie and being with my grandchildren.

Sammy

Sammy the Cat

Job Title: Pet therapist

Joined: 2010

Description:

I originally came to Windmill with my owner, who is sadly no longer with me, but I love Windmill Manor so much I decided to stay. I very soon find the residents who are "cat people" and I spend time letting them stroke me or I can sometimes be seen snoozing on their beds. If you are visiting I am very friendly and liked to be stroked so please come and find me.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Windmill Manor Care Home