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Barchester Windmill Manor Care Home

2 Fairviews, Holland Road, Hurst Green, Oxted, Surrey RH8 9BD
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Impossible to fault Barchester Windmill Manor Care Home.N S(Husband of Resident/Service User)
Barchester Windmill Manor Care Home, Oxted
The kindness of all staff was exceptional. I have no problems with the home nor the staff.J B(Respite Resident/Service User)
Barchester Windmill Manor Care Home, Oxted
Barchester Windmill Manor Care Home, Oxted

Windmill Manor is a purpose-built nursing home in Oxted, Surrey. Windmill Manor provides personalised high quality 24-hour nursing care and support for those individuals that need it, as well as providing nursing and residential dementia care in a dedicated Memory Lane Community. The highly skilled team focus on delivering person-centred care that enables residents to keep their normal routines as much as possible while maintaining their independence.

Memory Lane Community is...  

Care Provided by Barchester Windmill Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,800N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Windmill Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Maria Wedd (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Visitors welcome at anytime

Parking

  • Own private parking on site.

Barchester Windmill Manor Care Home Reviews (106)

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9.8

Barchester Windmill Manor Care Home has a Review Score of 9.8 (9.785) out of 10, based on 30 reviews in the last 2 years. Over all time Barchester Windmill Manor Care Home has 106 reviews.

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Showing 106 reviews matching selected criteria
Review from Victoria G (Sister of Resident) published on 14 July 2026 Submitted via Website
Overall Experience

Everyone is very friendly and kind. My sister is well looked after, and very happy with the care. It is nice to see everyone looking after her and helping her out. Never had issues with the home or the management, always helpful and kind.

Reply from Maria Wedd, General Manager at Barchester Windmill Manor Care Home

Thank you very much for your kind words, we will share this feedback with our team. We are so pleased to hear you are happy with the care your sister is receiving here.

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Review from T F (Daughter of Resident) published on 5 May 2026 Submitted via Postal Card
Overall Experience

When we came with my mum it was late evening, the staff were very welcoming, they let us stay with mum to settle her. All the staff are very kind and caring and listen to us when we talked about mum and her needs. There is always activities happening and they have lots of things to do, they have 3 good meals a day plus snacks. It's a very homely feeling, since mum has been here she looks a lot happier and brighter! 10/10!

Reply from Maria Wedd, General Manager at Barchester Windmill Manor Care Home

Thank you so much for your kind words, we will share this with our wider team too. We are so pleased to hear you are so happy with the care mum is receiving with us at Windmill Manor.

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Review from Sue P (Daughter of Resident) published on 26 March 2026 Submitted via Website
Overall Experience
A big thank you to the Windmill Manor Care home, for a lovely afternoon visiting the Haskins Garden centre, with a few residents. We had a great afternoon and it was good to see these people enjoying themselves and having fun. Thanks to Sherry for arranging the trip and to Paul for driving the minibus.
Thanks

Sue and Paul

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Review from J S (Daughter of Resident) published on 11 February 2026 Submitted via Website
Overall Experience

I cannot fault Windmill Manor! My relative has been there over a year now and her health has improved greatly. I visit almost every day and can say without a doubt that this is a fabulous care home who really do care about the residents. I base this on what I see and hear and if I do have any questions/concerns they are addressed straight away. I see respite cases who want to stay or improve greatly as well as a resident who got so strong they went back home'. It's a huge decision and can feel overwhelming to place a loved one in a home for both yourself and the person going to live there but I cannot recommend Windmill Manor enough. I had conducted a lot of research beforehand with my relative having respite and another stay where they did not settle. I hope this is passed on to the staff as I am very grateful to everyone

Reply from Maria Wedd, General Manager at Barchester Windmill Manor Care Home

Thank you so much for your kind words. We are so pleased you are happy with the service we offer yourself and your mother at Windmill Manor. We will share your feedback with our fabulous team.

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Review from Susan B (Daughter of Resident) published on 26 January 2026 Submitted via Website
Overall Experience
Recently, Mum had to be admitted to hospital. Thanks to the attentiveness & vigilance of the nurse on duty, the doctor & paramedics were called & Mum was admitted with pneumonia. Last year this was missed by her former care home, but this time it was identified much earlier, preventing her condition from deteriorating as it had in the past.
Mum also had a fall due to weakness following her pneumonia. The staff acted promptly & professionally, keeping me well informed throughout the night while paramedics attended to assess her. I was reassured Mum was being closely monitored & the communication from the night staff was clear, caring & consistent. They even contacted me late into the night to provide reassurance during a very worrying time.
I am extremely grateful to all the staff involved for their care, professionalism, and compassion. Their vigilance made a significant difference to Mum's wellbeing and gave me great peace of mind.

The staff not only support mum but the family too.

Reply from Maria Wedd, General Manager at Barchester Windmill Manor Care Home

Thank you very much for your positive words, Susan. We will share this with the staff team. We are very pleased to hear how reassured you are having your mum in our care.

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Review from Kate R (Daughter of Resident) published on 23 December 2025 Submitted via Website
Overall Experience

Such a lovely vibe to the home. Staff are always friendly and happy. The entertainment is varied and engaging. I manage to visit most days and it is nice to see Dad settled and a relief he is well cared for. Thank you

Reply from Maria Wedd, General Manager at Barchester Windmill Manor Care Home

Thank you for your kind words. At Windmill we strive to ensure our residents our engaged with entertainment and options and we are really pleased to hear you are relieved with dad in our care. We will share your feedback with our team. Many thanks.

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Review from M W (Wife of Resident) published on 15 September 2025 Submitted via Website
Overall Experience
My husband has been in Windmill Manor for a year now so I've pretty much seen it all!! I am even more impressed with the home than I was in the early days. I have come to know the staff and many of the relatives. It really is a big family here.

I have been able to come and go as I please and am always made to feel welcome. My husband has received the kindest of care under sometimes testing circumstances. The staff are always thoughtful and understanding. It seems that daily care staff, night staff, kitchen, admin, maintenance, cleaners, management and literally everyone knows who is who and what is going on. It's impressive. My year has been so strange - very sad but on the other hand we have also had lots of laughs. He is extremely well cared for and is very content.

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Review from J W (Sister of Resident) published on 5 September 2025 Submitted via Postal Card
Overall Experience

Well run, level of care excellent.

Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Thank you very much for your review, we strive to ensure our residents are happy and well cared for.

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Review from Julia S (Daughter of Resident) published on 5 September 2025 Submitted via Website
Overall Experience

The whole atmosphere is lovely and the staff are great. My mother has settled well after a very rocky period - Windmill recognise both the resident and the strain on the relative due to the very nature of the care. I trust them totally and would whole heartedly recommend them.

Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Thank you very much for the lovely review. It is a pleasure to take care of mum

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Review from Amanda B (Daughter of Resident) published on 22 April 2025 Submitted via Website
Overall Experience
Amazing care home friendly staff takes very good care of my dad kept informed of everything

Two members of staff, in particular, are the best very friendly and keeping me updated about my dad. I was very happy about their sense of care and their facilities tailored to the benefit of residents. Everybody is friendly.

Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Thank you for your lovely review Amanda. At Windmill we are committed to ensuring care is tailored to individual needs and keeping families updated with changes.

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Review from A R (Great Great-Niece of Resident) published on 25 March 2025 Submitted via Website
Overall Experience

Excellent care home that exceeds expectations. When I first visited the care home, I was incredibly impressed by the warm and welcoming atmosphere and kind, caring staff. The staff make sure that each and every resident is doing their best and is well. The activities that take place in the care home are absolutely remarkable and memories are made (events such as Christmas fairs and parties). During the Christmas Fair this year items could be purchased as gifts and delicious seasonal food was available to try. Residents always have smiles on their faces since they are taken care of very well by the wonderful staff at Windmill Manor Care Home. It brings such pleasure to know that our loved ones are in such good hands. Thank you Windmill Manor for everything you do for our families.

Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Thank you for the wonderful review. At Windmill Manor we take pride in creating a homely community environment for all of our residents and loved ones who visit

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Review from Sally W (Wife of Resident) published on 25 March 2025 Submitted via Website
Overall Experience
The carers here have shown such patience and kindness to my husband. He has early onset dementia and can be very challenging. They have taken the time to let him settle and are always very welcoming to us as family when we visit.
They always have something positive to say about how he is doing.
Their job is challenging but they are always ready with a smile and reassurance.

All the staff, management, reception, maintainence team, cleaners and laundry staff included, always have time to stop and say hello. We are very grateful for them all.

Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Thank you for such a kind review Sally. It is an absolute pleasure to take care of your husband and we are so glad he has thrived at Windmill Manor

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Review from H P (Friend of Resident) published on 10 March 2025 Submitted via Website
Overall Experience
The staff at Windmill Manor are very kind and gentle. Two members of staff, in particular, were extremely good with my friend's care needs, keeping his dignity at all times.

I would like to thank them for delivering excellent care.

Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Thank you very much for your kind review Hazel. It was a pleasure to take care of your friend

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Review from J B (Respite Resident) published on 21 February 2025 Submitted via Postal Card
Overall Experience

I was admitted for 10 days respite care for an infected arm caused by a fall. I received nursing care for my arm and rest. The kindness of all staff was exceptional. I have no problems with the home nor the staff.

Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Thank you for your kind review. It was a pleasure to have supported you back to health and back home!

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Review from Joseph M (Friend of Resident) published on 30 January 2025 Submitted via Website
Overall Experience

I am thoroughly impressed with the level of care and attention offered at Barchester Windmill Manor Care Home. The staff members exhibit remarkable compassion, professionalism and a steadfast dedication to the well-being of all residents. As a friend of one of the residents, I have personally observed the significant improvements since the new manager assumed their role. I like the new manager, she has introduced a revitalizing and positive atmosphere, showcasing outstanding leadership and a sincere commitment to enhancing the quality of care. Furthermore, the food is delicious and healthy that the residents genuinely appreciate. I wholeheartedly recommend this care home to anyone in search of a supportive and caring home.

Reply from Julie Shaw, Customer Relations Manager at Barchester Windmill Manor Care Home

Thank you so much for the lovely feedback, we will be sure to share this with the team at Windmill Manor and the general manager who will be delighted to hear your comments.

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Review from K P (Granddaughter of Resident) published on 23 January 2025 Submitted via Website
Overall Experience

Barchester Windmill Manor Care Home has been a wonderful place for my loved one. The staff are kind, attentive and treat residents with dignity and respect. The facilities are clean and comfortable and the atmosphere is warm and welcoming. Knowing my grandparent is in such good hands gives me great peace of mind.

Reply from Julie Shaw, Customer Relations Manager at Barchester Windmill Manor Care Home

Thank you for your feedback. We pride ourselves at Windmill Manor Care Home in ensuring that everyone feels at home and cared for so these comments will be passed on to the team and the general manager. Many thanks.

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Review from A M (Son of Resident) published on 14 January 2025 Submitted via Website
Overall Experience
My biggest gripe is the billing. Every month there is an issue with our bill. Don't know if the bill is not double-checked before it's sent out.
All of my questions are resolved but I should not have to be checking it.

It would be nice to see more sauces on the table for chips, fish etc. without having to ask

Reply from Julie Shaw, Customer Relations Manager at Barchester Windmill Manor Care Home

Thank you for your comments, we will ensure that these are followed up by the team and general manager.

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Review from Melissa W (Daughter of Resident) published on 7 January 2025 Submitted via Postal Card
Overall Experience
The activities that are organised in this home are amazing, from the farm, to music, to taking my dad to a car museum, I really couldn't ask for more!
The food here is amazing, it's hot, delicious and I'm often jealous of their choices.
The new manager is always friendly and supportive, as are the receptionists.

Only downside, for me, is Dad misses out on activities in the evening as he is put to bed at 4, maybe on days were there are activities he could stay up!

Reply from Julie Shaw, Customer Relations Manager at Barchester Windmill Manor Care Home

Thank you for the lovely comments for Windmill Manor, we appreciate the feedback and will pass on your review to the home and the manager.

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Review from Maryann F (Friend of Resident) published on 17 December 2024 Submitted via Postal Card
Overall Experience
Visiting a friend weekly, always find staff welcoming and friendly, offering a cup of tea when residents have tea and cake. A very human and sensitive approach to residents regardless of the response by residents with memory issues.

A homely atmosphere and encouraging to witness the relationship of respect by carers for residents on each and every visit. Very clean and cared for environment.

Reply from Julie Shaw, Customer Relations Manager at Barchester Windmill Manor Care Home

Thank you for your lovely feedback. Our team at Windmill Manor Care Home ensures that everyone is made to feel welcome and at home and do their very best to make it so.

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Review from Lucy G (Granddaughter of Resident) published on 6 December 2024 Submitted via Website
Overall Experience

Is good very friendly carers, good humour. Care is good, high level of detail toward food preferences of the relative. Very compassionate and willing to help with any problems and very patient with my deaf Grandma. Facilities are also very well kept and clean and there's a nice cafe area to chill in too with fresh cakes.

Reply from Julie Shaw, Customer Relations Manager at Barchester Windmill Manor Care Home

Thank you so much for the lovely feedback. The team at Windmill Manor take such pride in everything they do and the fresh cakes are an added bonus! I will pass on your kind words to all at the home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 March 2026
Overall
Inadequate
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeInadequate
  • Well-ledInadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (21) & Events (6)

News
  • 22 Jul 2026

    Come and Join us for our Summer BBQ We are delighted to invite you and your loved ones to our upcoming Family BBQ at Windmill Manor Care Home! It promises...

  • 22 Jul 2026

    The Ultimate Victoria Sponge - A Pastry Chef's recipe You Simply Have to Try! Calling all cake lovers! If you are looking for the perfect melt-in-the-mouth Victoria Sponge, this classic...

  • 22 Jul 2026

    There is nothing quite like the comforting taste of a homemade Shepherd's Pie. Rich, flavourful minced lamb, a medley of vegetables, and a beautifully creamy mashed potato topping, lovingly baked...

Upcoming Events

Awards / Recognitions (99)

Accreditations

There are no accreditations posted yet for Barchester Windmill Manor Care Home.

Meet the Team (10)

Maria Wedd
Maria WeddJob Title:General ManagerJoined: 2025

I am the General Manager for Windmill Manor. I have been a registered manager for 11 years, starting my career as a care apprentice. My journey started in the community where I met people from all different walks of life. Learning about them is what drove my passion for the sector. I am passionate about delivering high-quality care to individuals regardless of their level of need, and myself and my team and I will do everything in our power to ensure our residents are safe and well cared for in a beautiful environment. I have managed a variety of registered services over the years, and this has given me a vast knowledge in a variety of scenarios, which enables me to support my team effectively.

Something people don’t know about me – I studied law at the Open University and obtained my law degree, but health and social care was my calling!

In my spare time, I like to watch my son play football and go for long walks in nature.

Michael Owusu
Michael OwusuJob Title:Deputy ManagerJoined: 2022

Hello, my name is Michael, and I am the Deputy Manager at Windmill Manor. I joined Barchester in 2022 as an RGN. I trained and qualified as a nurse in Ghana in 2017 and came to the UK to follow my passion for nursing. I have nursed in both a care home and hospital environment, and I am delighted to be part of the team at Windmill Manor. I enjoy that every day in my role is different, especially enjoy getting to know residents.

Rinimol Sivarajan
Rinimol SivarajanJob Title:Unit ManagerJoined: 2022

Hello, I am Rinimol and I joined the team at Windmill Manor as a Registered General Nurse in November 2022. I have progressed to a Unit Manager and took on the role in October 2023. My passion is to deliver outstanding person-centred care to residents at Windmill Manor Care Home.

Rita Rai
Rita RaiJob Title:Registered NurseJoined: 2023

I am a Registered Nurse at Windmill Manor Care Home. I joined the Care team at Barchester in May 2023 as a Senior Care Assistant. I am proud to be part of a dedicated team in a beautiful home. I love getting to know residents and their families and finding out about their lives.

Veenamol Pius
Veenamol PiusJob Title:Care PractitionerJoined: 2023

Hi! I am Veenamol, a care practitioner, at Windmill Manor Care Home. I joined the team in January 2023. It is my privilege to be able to care for the residents at Windmill Manor and be part of a caring and professional team.

Sherry Owen
Sherry OwenJob Title:Activities Co-ordinatorJoined: 2014

My name is Sherry, I have managed the activities here at Windmill Manor for 8 years. I am very passionate about my role and aim all our activities, outings and events toward those living with dementia. We have a varied program with a person-centred approach to enhancing our resident's well-being.

Maggie Golub
Maggie GolubJob Title:Head ChefJoined: 2020

Hi, I’m Maggie!

I have a real love for food and have worked in the hospitality industry for over 10 years, including catering for special event planning.

I started in Windmill Manor in 2020, and I am a proud head chef! Food is such a big part of our lives, and I am passionate about recreating the happiness and memories of my residents through lovingly home-cooked food.

In my spare time, I enjoy floristry & dancing, but most of all, spending time with my lovely dog Bella.

Dipam Gore-Patel
Dipam Gore-PatelJob Title:AdministratorJoined: 2022

I’m Dipam, and I’m the Administrator here at Windmill Manor Care Home. I’ve been here since January 2022 and have worked in care since 2017. I enjoy helping my colleagues create a friendly environment for our Residents to reside in.

In my spare time I enjoy listening to music and watching movies & the F1 (Go Ferrari & Lando Norris!). I'm also the resident geek and could talk all day about sci-fi/technology/cars.

Lesley Bebbington
Lesley BebbingtonJob Title:ReceptionistJoined: 2019

I started my position here in May 2019. My previous role was working as a dispenser for Boots the Chemist. Although in very different positions, I am enjoying my current one very much. Every day is totally different to the one before, and I enjoy the interaction with residents, relatives and all guests to the home. I hope I am a friendly face to see as they walk through the door.

Paul Stavert
Paul StavertJob Title:Head of MaintenanceJoined: 2024

I joined the team at Windmill Manor in May 2024 as Head of Maintenance, and I am very pleased to also undertake the role of Speak Up Champion.

I believe it is of great importance to have happy staff to create a happy home.

I enjoy playing golf and watching international rugby union, cricket and Formula 1.

Frequently Asked Questions about Barchester Windmill Manor Care Home

What types of Care is Barchester Windmill Manor Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Windmill Manor Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Barchester Windmill Manor Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Barchester Windmill Manor Care Home to the centre of Oxted?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Windmill Manor Care Home to verify any information. View our terms and conditions. Barchester Windmill Manor Care Home has an Enhanced Service -more info.