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- Barchester Windmill Manor Care Home

Impossible to fault Barchester Windmill Manor Care Home.N S(Husband of Resident/Service User)

The kindness of all staff was exceptional. I have no problems with the home nor the staff.J B(Respite Resident/Service User)


Impossible to fault Barchester Windmill Manor Care Home.N S(Husband of Resident/Service User)

The kindness of all staff was exceptional. I have no problems with the home nor the staff.J B(Respite Resident/Service User)


Windmill Manor is a purpose-built nursing home in Oxted, Surrey. Windmill Manor provides personalised high quality 24-hour nursing care and support for those individuals that need it, as well as providing nursing and residential dementia care in a dedicated Memory Lane Community. The highly skilled team focus on delivering person-centred care that enables residents to keep their normal routines as much as possible while maintaining their independence.
Memory Lane Community is...
Care Provided by Barchester Windmill Manor Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Windmill Manor Care Home for full pricing details and T&Cs.
Contact Barchester Windmill Manor Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Maria Wedd (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2010
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Visitors welcome at anytime
Parking
- Own private parking on site.
Barchester Windmill Manor Care Home Reviews (106)
Barchester Windmill Manor Care Home has a Review Score of 9.8 (9.785) out of 10, based on 30 reviews in the last 2 years.
Over all time Barchester Windmill Manor Care Home has 106 reviews.
I was treated like part of the community and welcomed by all the bright smiley faces. I had a wonderful day catching up with my friend, watched the home's fireworks display and she told me about all the things she gets up to.
Such a wonderful home and loving community.
Thank you for the lovely feedback, we do our utmost to ensure everyone is made to feel welcome and at home. We will pass on your comments to the team at Windmill Manor.
My friend was only her for a short time but my friend and I were made to feel so welcome. Thank you for making her feel so at home.
Thank you so much for your lovely feedback. Our dedicated team here at Windmill Manor Care Home are always pleased to receive positive comments. We love our home and our team are delighted to create a caring, happy and supportive environment where families are at ease 24/7.
Due to my mum's advanced stage of dementia, she needed more specialised nursing care and this home certainly provides it and my family and I are happy that she is thriving in this safe and caring environment. For me, this means that, finally, I have been able to focus on my own health and well-being and the staff have all been super kind and supportive to both myself and my mum during this time.
Thank you to all the wonderful, cheerful and smiling staff that greet me whenever I visit and are always so positive and helpful.
Thank you so much for your lovely feedback. Our dedicated team here at Windmill Manor Care Home are always pleased to receive positive comments. We love our home and our team are delighted to create a caring, happy and supportive environment where families are at ease 24/7.
The staff at Windmill are the most caring and kind. 10/10.
Hi Vanessa, thank you so much for your lovely feedback. It is a pleasure to take care of Mum.
Arriving at Barchester Windmill Manor Care Home, after looking at a number of care homes in the area for my mother, I was greeted with warmth and care from the manager who was so kind and understanding about the situation we found ourselves in and I felt immediately easier about the unknown future. Windmill Manor is calm, clean, well-maintained and every staff member smiles at me when I visit. The decor is soft and tasteful and the dining room is always laid up nicely with menus and napkins. All the staff wear clearly displayed name badges and their uniforms are always neat and tidy. The biggest plus about Windmill Manor is the care and kindness my mother receives. From a welcoming receptionist, care staff and nurses, housekeeping, chefs, maintenance staff - everyone is kind. As a relative visiting, they all make me feel like I am a part of the community. They have made such a difference to my life as I know my mother is safe, clean, fed and looked after. I am happy I found Windmill.
Thank you so much for such a heartfelt review. It is such a pleasure taking care of Mum and absolutely love you and your family being part of our community. We are equally as happy we found you!
All the staff here work incredibly hard and give so much love and kindness to the residents. I'm so grateful to all the staff here. They are angels. Nothing is too much trouble. We couldn't ask for anything more from a care home. These people go above and beyond!
Thank you all so much.
Thank you so much Clare for your wonderful review. Dad does keep us on our toes and we love his sense of humour and charm. We love that the love and TLC we provide to our residents also radiate to our families and friends of the home. It is an absolute pleasure to take care of Dad.
My friend is in this nursing home and they have been very good with her. I've noticed that all the staff have been very helpful and look after the clients really well, they talk, help, dress and go above and beyond very happy with everything they do.
Thank you for your wonderful review! At Windmill Manor we take pride in all the little things that enrich our residents days.
Mum is treated kindly with dignity. She is involved with most of the activities and the activities lady is fantastic very friendly and helpful to all the residents. She has an excellent sense of humour and is always very happy and helpful. My brother has become a resident in the past 3 months and has settled in very well and is given help and encouraged to join in with all activities. The lounge and dining room are bright and cheerful. The bedrooms are ensuite and mum has a garden.
Thank you very much for your kind review. Its an absolute pleasure to take care of not just mum, but your brother as well - it makes the home truly family orientated and both are thriving with the activity plan alongside being able to spend quality time with each other.
The overall experience is very good and am very happy with all of the staff and all the care that they give.
Thank you very much for your kind review. Taking care of your husband is a pleasure for us and makes our day when we are able to support him to have that wonderful charming smile.
Very welcoming, very efficient. Staff are all very helpful and cheerful. Relate well to residents. Every appears happy and looked after well.
Thank you for the wonderful review. We love welcoming people into our community and want friends and families to feel like they are coming home from home when they visit.
What a fantastic care home. The staff were very welcoming and exceptionally helpful. The place was spotless and light. Although my visit was short I left with the impression that it was a very happy well-run home.
Thank you for the 5-star review, it is a great pleasure to do what we do and welcome all into our community.
It was my choice, I'm pleased with it.
Thank you for taking the time to review Windmill Manor. I am very glad to hear your experience with us is a good one.
After a life saving experience in hospital, well enough to join Barchester Windmill Manor Care Home. On arrival excellent welcoming. Met me, taken to my room, beautifully equipped bedroom with ensuite, spotless. The staff so kind, turn their hand to everything that is required of them. Diet requirements with a varied choice, home-cooked delicious food. My rest and recuperation two weeks allowed me to be discharged from hospital.
Dear Joan, we are so glad you are feeling better. Thank you for taking the time to complete a review, it means a lot to the team to know their hard work and dedication has been noted. We are so glad you enjoyed your stay and recuperated well. We hope you will come back and visit us again soon. A warm welcome and delicious lunch will always await you.
Sometimes there are maybe fewer staff than ideal particularly at the weekends, but generally she is cared for very well, and is mostly very content.
The doctor visits regularly, and there are often performances by local musicians and performers. We can visit when we want to and she loves a trip down to the reception area, where there is always tea and coffee available. Mum thinks the world of her lead carer.
All in all, I think Windmill Manor is very good, and since my mum's been there we haven't had to worry about her - she's safe, warm, fed, and above all cared for.
Thank you for taking the time to write a review. It is our honor to be caring for your mum and we are delighted that caring for her gives you peace of mind. We will pass on your kind words to our team.
From our initial contact, looking for respite care for my aunt, we have had excellent help and care. For family reasons, we have moved my aunt from Windmill Manor after 3 months. We have chosen another Barcester home for her, nearer to her relatives. Our choice was helped by her experience at Windmill Manor.
Thank you for taking the time to complete a review, it means a lot to the team to know their hard work and dedication has been noted. I will pass your comments on. Best wishes to you and your family.
The care staff were wonderful, treating her with kindness, compassion and dignity, respecting her as an individual. They took time to engage with my wife and our family to find out about her personality and interests, developing a genuine rapport with her. The nursing staff were responsive to any questions or concerns we had.
Her room was bright, spacious and well-equipped. We were able to bring in familiar photos from home to personalise them.
The food is very good and was adapted to my wife’s eating requirements and tastes, she loved poached eggs!
There is a high standard of cleanliness throughout the nursing home; most importantly, my wife’s personal care was always a high priority for the staff.
Thank you to everyone involved in my wife’s care during her time at Windmill Manor.
Thank you, Robert, for taking the time to complete such a fabulous review. I am so pleased that you were happy with the care your wife received here. I will pass on your kind words to all the staff here at Windmill Manor.
We initially chose Barchester Windmill Manor Care Home very carefully and have no regrets or doubts about our selection. Everything has been smooth and straightforward as Mum has arrived, the admin, settling Mum in and tweaking her room and care plan. The team have kept us informed and is happy to discuss any aspect of Mum's tenure. We feel as supported as Mum clearly is. Many, many thanks.
Thank you for your lovely comments, the team at Windmill Manor always appreciate positive feedback I will pass on your thanks to them.
I would like to say from the moment I first walked in here, I was impressed at how friendly everyone was and how clean it was. Nothing is too much trouble, the rooms are excellent. Everyone is so kind to the residents, even when things get stressful. The food is very good, the coffee room is free for all of us with beautiful cakes and a lovely sitting area.
Thank you so much for your kind words and for taking the time to share your experience here at Windmill Manor. I will ensure to pass this on to the team.
I have found all the staff very helpful and kind. I would like to see my husband taken for a walk outside and maybe physio therapy-exercise class. My only concern is the boredom with the lack of activities, otherwise, he is very well cared for and attended to.
Thank you for your feedback. I will arrange for our activity coordinator to meet with you so we can discuss how best to engage and stimulate your loved one.
My father went into Windmill Manor Home for a few week's respite stay. The manager and nursing staff couldn't have been more helpful and professional. All the care staff were very friendly and dealt with my father extremely well (He can be very difficult at times). this is the first time that he has been in respite care and we were very nervous about leaving him especially as he wasn't happy about it. But we needn't have worried. He settled in straight away. The manager is a great asset to the home, she rang me daily and then weekly to let me know that he was fine and loving life at Windmill Manor.
Thank you for finding the time to do this review. It is so nice to hear that you were happy with everything during his stay with us. Your father is welcome back anytime.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 March 2026Inadequate
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeInadequate
- Well-ledInadequate
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (21) & Events (6)
- 22 Jul 2026
Come and Join us for our Summer BBQ We are delighted to invite you and your loved ones to our upcoming Family BBQ at Windmill Manor Care Home! It promises...
- 22 Jul 2026
The Ultimate Victoria Sponge - A Pastry Chef's recipe You Simply Have to Try! Calling all cake lovers! If you are looking for the perfect melt-in-the-mouth Victoria Sponge, this classic...
- 22 Jul 2026
There is nothing quite like the comforting taste of a homemade Shepherd's Pie. Rich, flavourful minced lamb, a medley of vegetables, and a beautifully creamy mashed potato topping, lovingly baked...
- 19 Aug 2026Organiser: Barchester Windmill Manor Care Home
- 21 Aug 2026Organiser: Barchester Windmill Manor Care Home
- 24 Aug 2026Organiser: Barchester Windmill Manor Care Home
Awards / Recognitions (99)
- 01 Aug 2026Recipient: Barchester Windmill Manor Care Home
- 01 Jul 2026Recipient: Barchester Windmill Manor Care Home
- 12 Jun 2026Recipient: Barchester Windmill Manor Care Home
Accreditations
There are no accreditations posted yet for Barchester Windmill Manor Care Home.
Meet the Team (10)

I am the General Manager for Windmill Manor. I have been a registered manager for 11 years, starting my career as a care apprentice. My journey started in the community where I met people from all different walks of life. Learning about them is what drove my passion for the sector. I am passionate about delivering high-quality care to individuals regardless of their level of need, and myself and my team and I will do everything in our power to ensure our residents are safe and well cared for in a beautiful environment. I have managed a variety of registered services over the years, and this has given me a vast knowledge in a variety of scenarios, which enables me to support my team effectively.
Something people don’t know about me – I studied law at the Open University and obtained my law degree, but health and social care was my calling!
In my spare time, I like to watch my son play football and go for long walks in nature.

Hello, my name is Michael, and I am the Deputy Manager at Windmill Manor. I joined Barchester in 2022 as an RGN. I trained and qualified as a nurse in Ghana in 2017 and came to the UK to follow my passion for nursing. I have nursed in both a care home and hospital environment, and I am delighted to be part of the team at Windmill Manor. I enjoy that every day in my role is different, especially enjoy getting to know residents.

Hello, I am Rinimol and I joined the team at Windmill Manor as a Registered General Nurse in November 2022. I have progressed to a Unit Manager and took on the role in October 2023. My passion is to deliver outstanding person-centred care to residents at Windmill Manor Care Home.

I am a Registered Nurse at Windmill Manor Care Home. I joined the Care team at Barchester in May 2023 as a Senior Care Assistant. I am proud to be part of a dedicated team in a beautiful home. I love getting to know residents and their families and finding out about their lives.

Hi! I am Veenamol, a care practitioner, at Windmill Manor Care Home. I joined the team in January 2023. It is my privilege to be able to care for the residents at Windmill Manor and be part of a caring and professional team.

My name is Sherry, I have managed the activities here at Windmill Manor for 8 years. I am very passionate about my role and aim all our activities, outings and events toward those living with dementia. We have a varied program with a person-centred approach to enhancing our resident's well-being.

Hi, I’m Maggie!
I have a real love for food and have worked in the hospitality industry for over 10 years, including catering for special event planning.
I started in Windmill Manor in 2020, and I am a proud head chef! Food is such a big part of our lives, and I am passionate about recreating the happiness and memories of my residents through lovingly home-cooked food.
In my spare time, I enjoy floristry & dancing, but most of all, spending time with my lovely dog Bella.

I’m Dipam, and I’m the Administrator here at Windmill Manor Care Home. I’ve been here since January 2022 and have worked in care since 2017. I enjoy helping my colleagues create a friendly environment for our Residents to reside in.
In my spare time I enjoy listening to music and watching movies & the F1 (Go Ferrari & Lando Norris!). I'm also the resident geek and could talk all day about sci-fi/technology/cars.

I started my position here in May 2019. My previous role was working as a dispenser for Boots the Chemist. Although in very different positions, I am enjoying my current one very much. Every day is totally different to the one before, and I enjoy the interaction with residents, relatives and all guests to the home. I hope I am a friendly face to see as they walk through the door.

I joined the team at Windmill Manor in May 2024 as Head of Maintenance, and I am very pleased to also undertake the role of Speak Up Champion.
I believe it is of great importance to have happy staff to create a happy home.
I enjoy playing golf and watching international rugby union, cricket and Formula 1.
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