






Nestled in the heart of Wokingham, Hallmark Alexandra Grange is a place where residents can thrive. This 58-bed luxury home offers luxury with a homely touch while providing award-winning residential, dementia, and respite care— and the essentials are covered with Hallmark All-Inclusive for peace of mind.
At Alexandra Grange, residents are encouraged to spend their days doing all the things that bring them joy. With Hallmark Luxury Care Homes’ Relationship-centred...
Care Provided by Hallmark Alexandra Grange
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 58 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
**Please note that fees are for guidance and are subject to assessment of care need and room choice.
The price(s) shown are provided by the care home. Contact Hallmark Alexandra Grange for full pricing details and T&Cs.
Contact Hallmark Alexandra Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hallmark Luxury Care Homes
- Private Owned
Person in charge
- Pinky Ibarrientos(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 3
Room Information
- Single Rooms (52)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (52)
- Couples/Companion Rooms with ensuite Wet Room (3)
Parking
- Parking available at the front of the building
Hallmark Alexandra Grange Reviews (125)
Hallmark Alexandra Grange has a Review Score of 9.9 (9.903) out of 10, based on 26 reviews in the last 2 years.
Over all time Hallmark Alexandra Grange has 125 reviews.
My husband has been in Alexandra Grange for 8 months and settled in very quickly. It feels like home, staff very friendly and there are lots of activities (although he doesn't join in).
Thank you so much for your kind review, it's a joy to read that you feel at home with us at AG.
I have lived here for just over a year, and I find it very comfortable. Everything is so nice, well done. All the staff are pleasant and efficient. I have been a Senior Nursing Officer in my career, so I know what I am talking about, and I like what I see.
Thank you for your lovely feedback, which will be shared with the team. It's our pleasure to have you as part of the family.
This is a very happy place to live. The staff are excellent without exception. There are activities and entertainment for all abilities. Visitors are most welcome. So that our families feel happy for us.
It means so much to us that you're happy at Alexandra Grange. Thank you for your lovely review and it's a pleasure to have you with us as part of the family
During my stay, the staff have been caring and helpful at all times. I am very happy here.
Thank you so much for your kind review. We love having you as part of the AG family!
Really comfortable and happy here.
Thank you very much for your kind words. Were delighted to hear that you are feeling comfortable and happy here. Your feedback means a great deal to the whole team, and we remain committed to ensuring you continue to feel well cared for and at home.
Our family was celebrating my mum's 96th birthday. It was our sincere thanks, it was made especially better by the receptionist, who was lovely as usual. Laurna made it wonderful.
Thank you so much for your kind words about your mother's birthday celebration with us, it was such a joy to host.
I cannot overstate enough how helpful all the staff were in making the afternoon such a success -
The lifestyle team for decorating the room. Pedram, Lorna, Vanya.
The staff member who ensured mum (Mary) looked 'party ready'. We are so grateful.
This is so lovely to hear! We're so pleased that Mum had a fabulous birthday with us, it was our pleasure to host! Your kind words will be passed on to the team
Great staff.
Lovely atmosphere.
Cakes not bad too!!
Keep it up.
Thank you so much for taking the time to leave us a lovely review. We're glad you enjoy the cakes! :)
This is the best care home I have come across. The thing I love the most is the personal, family, and community feel it has. All the staff seem to have such personal knowledge of the residents and take time to talk to them. The cage at the entrance gives a lovely, vibrant atmosphere, and it's lovely to connect with others in there. My mum is very well cared for and always seems happy.
The best care home! What a lovely compliment. We really appreciate you taking the time to leave us such a brilliant review. It's our pleasure to have Mum with us!
As shown below, I feel Alexandra Grange is an excellent home for my mother. The care she gets has contributed to her longevity of life. I always enjoy visiting. The staff are cheerful and caring (towards me as well!). We made the right decision a year ago. Mum has settled and is content. She talks about her friendships with other residents and some of the activities she enjoys. I know she is safe and comfortable - a huge relief. I no longer feel responsible for her care. Nor do I worry about her. Great.
Thank you so much for your lovely review, we're so pleased that you now have peace of mind and we love having your mother here with us at AG.
Excellent care for my 99-year old father, no complaints! He is very happy here.
We're thrilled to have your father here with us as part of the AG family. Thank you for the lovely review, which will be shared with the team
It was fabulous, they set the table, provided drinks, cutlery, serviettes, and crockery. I just took in the food. Excellent service from all, including Lorna at reception and Ellie for the day, all the tables, etc.
We're so pleased that you had a pleasant dining experience with us, thank you so much for your kind feedback.
Dad went into Alexandra Grange last October to be with my mum. Unfortunately mum passed away at the beginning of December. Dad was going to leave Alexandra Grange, but at the last minute, decided he wanted to stay. He had made many friends, not only with the lovely staff, but also many other residents. Dad is certainly kept busy with the many activities on hand and always enjoys meeting family and old friends for a drink in the coffee shop. He is certainly being looked after and looks very well for his 91 years.
Thank you so much for your kind words, they mean a great deal to us and it's our privilege to support your father who is such a cherished member of the AG family.
The staff treat the residents with respect and care enabling them to pursue interests and take up new ones
A very good activity programme is in place with frequent extra events eg the 15 th anniversary of the home where mum and I and my husband enjoyed delicious food and cake and mum loved the live saxophonist.
They have live music every week
Rooms and en-suites are cleaned extremely well and laundry is done with care
Mum could visit a hairdressers in the home every week and have her nails done too
From the cheery welcome at reception to all staff family members become part of the Alexandra Grange community too.
The food is exceptional and mum loved it the chefs went over and above for the residents
You can visit at any time and when residents are not well the staff are amazing
I can highly recommend
Emma, thank you ever so much for such a glowing review, it's very kind of you. It means a lot to us that you feel so positively about Alexandra Grange and everything we offer here.
An excellent care home! They truly care for their residents. The staff are engaged and find time to focus on the residents and support the families . Mum had dementia and Parkinson's so she needed a lot of support.
Thank you so much for taking the time to leave such a lovely review, which will be shared with the team. We're so pleased that you're part of the Alexandra Grange family.
I like the other residents and activities.
Thank you for your kind words. It's a pleasure to have you with us as part of the AG family.
It's a big decision to move a loved one into care , but I will always remember my wife saying ,unprompted one day "I like it here".that made me feel so pleased with that decision.
Thank you so so much for your kind and detailed review, Laurie. It is an honour that you chose us to support your wife here at Alex. We know it's a massive decision and the fact you feel so positively and trust us really makes us feel very proud. Thank you for being part of our family.
What I saw and heard was way beyond my expectations. Firstly the building itself was spotlessly clean and welcoming. The decor was calming, bright and homely. The receptionist was friendly and helpful. I was introduced to Lorraine and offered a drink. She was very interested in Mum's family history, likes, dislikes , health and current needs. I was given an extensive tour and introduced to several members of staff and patients. I was allowed the time and respect to observe, ask questions throughout. To be honest I could not fault anything. What a wonderful care home that truly puts everything into making the residence stay dignified, enjoyable, entertaining, engaging and interesting. I would have no hesitation in passing Mum into their gentle care.
Carolyn, what an an absolutely heartfelt review. We thoroughly enjoyed reading your words about your recent visit and I'm so pleased that you went away with such a good impression of the home and team. We pride ourselves on the high standards of service, care and environment which we offer here at Alexandra Grange and it would be our pleasure to have Mum with us.
Friendly easy to visit when convenient and a pleasant environment. It's a happy place and not sterile like some others homes locally. Rooms are light bright and spacious. Service users are encouraged to eat with others rather than in there room and there's a good cross section of activities
Thank you so much for your kind words about Alexandra Grange. It was a pleasure to care for your mother following her hospital stay. Please do get in touch if you need any further support in the future.
It's Alexandra Grange staff from every department work jointly to ensure the needs and well-being of residents are met in a friendly and supportive way. Regular management meetings held for both residents and relatives encourage feedback and inclusion. The well-being of relatives is of equal importance, and an active support group for relatives of residents with dementia has proved invaluable. The aim is to make both residents, relatives and staff feel part of the wider Alexandra Grange family, adding to AG being a warm, caring and professionally run home.
Thank you so much for your kind words, which I will share with the team. It's our pleasure to have you as part of the AG family.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 April 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 03 July 2026Please contact the home for current vacancies
News (0) & Events (0)
There are no news items for Hallmark Alexandra Grange.
There are no upcoming events for Hallmark Alexandra Grange.
Awards / Recognitions (23)
- 30 Jan 2026Recipient: Hallmark Luxury Care Homes
- 31 Jan 2025Recipient: Hallmark Luxury Care Homes
- 31 Jan 2024Recipient: Hallmark Luxury Care Homes
Accreditations
There are no accreditations posted yet for Hallmark Alexandra Grange.
Meet the Team (3)

I joined Alexandra Grange on the 1st of June 2020 as Deputy Manager. I was very excited to become part of the family and also to be a part of a company that truly believes in providing high-quality relationship-centred care.
I was promoted to the role of General Manager in August 2022. I am extremely honoured and privileged to be given this opportunity. We have a great team who are here for the residents. Together, we enable residents to be who they are as individuals and provide peace of mind to families by ensuring everyone is treated with the utmost respect and dignity.

I am the Business Administrator at Alexandra Grange, it is a diverse role involving internal recruitment and training of the team, also looking after their wellbeing. Doing the accounts and paperwork at home level. Ensuring the residents files are up to date.
I support the General Manager and Deputy Manager with whatever is needed.
My Background:I have been in care now for just over 2 years but I come from a business background running our own business for over 26 years.
About me:I love outdoor adventures and new experiences

Having worked in the care industry since 2010, I have gained a lot of experience in supporting families through every step of their care journey.
It’s my job to be your main point of contact and ensure you have a positive experience from the moment you enquire with us. It’s a pleasure to be part of such a warm and vibrant community, and I’m truly looking forward to getting to know you and your loved ones.
Frequently Asked Questions about Hallmark Alexandra Grange
What types of Care is Hallmark Alexandra Grange registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hallmark Alexandra Grange have?
There are 52 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Hallmark Alexandra Grange?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hallmark Alexandra Grange to the centre of Wokingham?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
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