Hallmark Alexandra Grange

Oaklands Drive, Wokingham RG41 2SA
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9.8 117 Reviews
  • Hallmark Alexandra Grange, Wokingham
Nestled in the heart of Wokingham, Hallmark Alexandra Grange is a place where residents can thrive. This 58-bed luxury home offers luxury with a homely touch while providing award-winning residential, dementia, and respite care— and the essentials are covered with Hallmark All-Inclusive for peace of mind.

At Alexandra Grange, residents are encouraged to spend their days doing all the things that bring them joy. With Hallmark Luxury Care Homes’ Relationship-centred Care, dedicated team spend time really getting to know residents and their loved-ones so that they can tailor care, menus and activities to each individual.

Moving can feel scary so it's good to keep a few things the same. That's why Hallmark Luxury Care Homes keep your family together; welcoming couples, four-legged friends and with doors open for loved ones to pop by at any time – day or night.
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Care Provided by Hallmark Alexandra Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1720
  • Self-Funded Residential Dementia Care: from £1990

Hairdresser, manicure, pedicure, chiropody, initial physio assessment, home newspapers and magazines.
**Please note that fees are for guidance and are subject to assessment of care need and room choice.

These prices are only a guideline, please contact Hallmark Alexandra Grange to find out the exact price for your requirements.

Contact Hallmark Alexandra Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hallmark Alexandra Grange to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Pinky Ibarrientos (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (52)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Parking

  • Parking available at the front of the building

Hallmark Alexandra Grange Reviews (117)

9.8

Hallmark Alexandra Grange has a Review Score of 9.8 (9.833) out of 10, based on 19 reviews in the last 2 years.
Over all time Hallmark Alexandra Grange has 117 reviews.

Overall Experience
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Reviewer Connection to Hallmark Alexandra Grange
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Total of 117, showing 81-100
Review from A T (Son of Resident) published on 7 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Alexandra Grange is a well-presented care home providing a good level of comfort and care. The staff members come across as caring and positive towards the residents. The staff so far, have been very approachable and willing to act on anything you ask them to do.
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Review from Jenny W (Daughter of Resident) published on 2 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Alexandra Grange has provided a very caring home with excellent staff/resident relationships built around dignity and care. The activities offered are excellent and the home is always kept beautifully clean and tidy. The food is very good and there is strong communication between home and residents
families.
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Review from J E T (Daughter of Resident) published on 10 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I used Alexandra Grange for a 7-week respite care stay for my mother.
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Review from Maureen W (Sister of Resident) published on 25 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From our first visit, when we were visiting different homes, we were impressed by the consideration and help given to me, my husband and my daughter but most importantly my sister.
The staff are always helpful and keep us fully informed of her health. My sister tells me that she is always treated
well and has settled in very quickly.
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Review from C W (Daughter of Resident) published on 18 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is much happier being part of a 'family'. The staff are always very helpful and patient with her.
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Review from Bill D (Son of Resident) published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always feel my mother is extremely well cared for at Alexandra Grange in every respect of her well-being.
This gives me great comfort that I have been able to do my best for her in her later years.
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Review from Joanna B (Daughter-in-law of Resident) published on 11 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I first visited Alexandra Grange as a prospective purchaser of their services for my mother in law - I was so impressed - I have nursed and cared for my Mother and Father in various residential homes and at home. I left the care home on my first visit almost in tears, I was so touched to see how well
all the residents were treated, even the feisty ones! Such dignity afforded to these people in their home - wonderful.
Reply from Magda Anca, General Manager at Hallmark Alexandra GrangeThank you for your review. We aim to ensure our residents, dignity is respected in our home. I am very happy that you have shared this experience with us.
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Review from Kerrie A (Granddaughter of Resident) published on 21 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Alexandra Grange Care Home enough. It is never easy putting a loved one into care however right from the start the team put us at ease and quickly gave us the confidence that our Nan would be looked after here. All areas are impeccably clean and food/drink provided is of a high standard.
The level of care and thoughtfulness that is demonstrated daily is beyond our expectations. They have quickly made this into a home for our Nan and also welcomed us so warmly that we now also see this as an extended family surrounding.


The improvement we have seen in our Nan in less than 4 months has been outstanding and is as a direct result of all the employees at Alexandra Grange (from all levels). The activities that the team get our Nan involved in has put such a smile on her face that we never imagined would be possible at the start of this hard journey of choosing a care home.

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Review from Peter A (Son-in-law of Resident) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law has been at Alexandra Grange Care Home since November 2016 and her general well being and her happiness has improved 100%. The level of care, attention to detail, staff assistance and friendliness meant she settled in quickly and most importantly feels that this is now her home. Visitors
are treated very well and all health issues are constantly monitored. Activities and trips out are all excellent. I have had some experience of care homes and this is far the best.
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Review from K C (Daughter of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Alexandra Grange Care Home has exceeded expectations from the very first time I visited. The staff are always cheerful, friendly and welcoming and always available to answer any questions. The home is spotless and residents rooms are very comfortable. Good facilities are provided both for residents
and their families/visitors, and residents are encouraged to join in with the may activities on offer. As a family, we are more than happy with the care and well being given to my mother Alexandra Grange at what can be a difficult time. We would not hesitate to recommend it.
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Review from Sarah S (Daughter of Resident) published on 7 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Alexandra Grange in December, against her will. The staff, without exception, have been wonderful and within 2 weeks Mum was fully settled and content. The relief of knowing she is safe and well cared for cannot be underestimated.
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Review from John W (Son-in-law of Resident) published on 2 March 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother-in-law has severe dementia and is unable to look after herself. The staff at Alexandra Grange are caring and thoughtful and do everything they can to make her life as happy as they can. The choice of food at each meal is wholesome and varied. Alexandra Grange provides on-site entertainment
tailored to the needs and tastes of the residents.
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Review from Linda H (Daughter of Resident) published on 27 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has lived in Alexandra Grange for 6 months now. Last year he lived independently but was hospitalised twice and in a weak and poorly state. It was decided that he needed additional care. Since being at Alexandra Grange, his health has improved greatly. The care team are fantastic.
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Review from Andrew P (Son of Resident) published on 17 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very proactive arranging transfer from hospital to home extremely supportive staff. Caring, welcoming and friendly.
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Review from Paul G (Son of Resident) published on 10 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing - people place and philosophy of care. The leadership is focused on the individual resident. This is key in care being individualised to my mother's needs which are constantly changing (with dementia).
All the staff are patience, well trained, naturally caring and so respectful; to my mum,
her family and others.
The high level of care is consistent throughout the home on all shifts due to the continuous training and staff expectations. The high ratio of so many staff on duty to provide care means they are shift focus more from tasks to the individual. Thank you so much.
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Review from Pat W (Daughter of Resident) published on 14 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Alexandra Grange Care Home for over 5 1/2 years. She is always well cared for and treated with dignity, patience and affection even though she can now only respond in a very limited way. I would not want her to be anywhere else. All team members want to do a good job.
They are welcoming to relatives and appreciate feedback in order to maintain and improve on their high standards.
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Review from Sylvia B (Friend of Resident) published on 14 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been a resident here for a while now and I have found the staff without exception, have been kindly, courteous, helpful, and caring to the residents.
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Review from Andy S (Son of Resident) published on 14 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother moved in during February 2016. Initially, she was a bit disruptive but the staff coped well. Following a change to her medication, she seems to have settled in well. Whenever we visit the staff are friendly and helpful, and my mother appears to be well looked after. She has a very nice room
which is always clean and tidy when we visit.
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Review from Andrew M (Cousin of Resident) published on 13 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clear and satisfactory review.
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Review from G C (Son of Resident) published on 7 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional and caring attitude throughout the whole staff. The staff strive to ensure that Mum is in a homely caring environment and are always happy, smiling and supportive.
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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Hallmark Alexandra Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.858 for Hallmark Alexandra Grange is calculated as follows: ( (195 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 226 Ratings = 4.858
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Hallmark Alexandra Grange is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 02 Mar 2026

Please contact the home for current vacancies

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Awards / Recognitions (23)

Meet the Team (3)

Pinky

Pinky Ibarrientos

Job Title: General Manager Joined: 2022

My name is Pinky and I have been a nurse for 27 years, having spent most of my nursing career within the care home sector in the UK for 18 years. I have worked as a qualified nurse, clinical lead nurse, unit manager, nursing care manager and deputy manager. I am always passionate about resident care and ensuring individualised care is maintained at the highest of standards. I am a very dedicated and loyal person when it comes to both family and work. I always look for teams that are honest, accountable, and have integrity and good principles.
I joined Alexandra Grange on the 1st of June 2020 as Deputy Manager. I was very excited to become part of the family and also to be a part of a company that truly believes in providing high-quality relationship-centred care.


I was promoted to the role of General Manager in August 2022. I am extremely honoured and privileged to be given this opportunity. We have a great team who are here for the residents. Together, we enable residents to be who they are as individuals and provide peace of mind to families by ensuring everyone is treated with the utmost respect and dignity.

Shawn

Shawn Henderson

Job Title: Business Administrator Joined: 2019

What I Do:
I am the Business Administrator at Alexandra Grange, it is a diverse role involving internal recruitment and training of the team, also looking after their wellbeing. Doing the accounts and paperwork at home level. Ensuring the residents files are up to date.
I support the General Manager and Deputy Manager with whatever is needed.


My Background:
I have been in care now for just over 2 years but I come from a business background running our own business for over 26 years.


About me:
I love outdoor adventures and new experiences

Charlotte

Charlotte Bennett

Job Title: Customer Relationship Manager Joined: 2024

Having worked in the care industry since 2010, I have gained a lot of experience in supporting families through every step of their care journey.


It’s my job to be your main point of contact and ensure you have a positive experience from the moment you enquire with us. It’s a pleasure to be part of such a warm and vibrant community, and I’m truly looking forward to getting to know you and your loved ones.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Alexandra Grange to verify any information. View our terms and conditions. Hallmark Alexandra Grange has an Enhanced Service - more info.