






Nestled in the heart of Wokingham, Hallmark Alexandra Grange is a place where residents can thrive. This 58-bed luxury home offers luxury with a homely touch while providing award-winning residential, dementia, and respite care— and the essentials are covered with Hallmark All-Inclusive for peace of mind.
At Alexandra Grange, residents are encouraged to spend their days doing all the things that bring them joy. With Hallmark Luxury Care Homes’ Relationship-centred...
Care Provided by Hallmark Alexandra Grange
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 58 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
**Please note that fees are for guidance and are subject to assessment of care need and room choice.
The price(s) shown are provided by the care home. Contact Hallmark Alexandra Grange for full pricing details and T&Cs.
Contact Hallmark Alexandra Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hallmark Luxury Care Homes
- Private Owned
Person in charge
- Pinky Ibarrientos(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 3
Room Information
- Single Rooms (52)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (52)
- Couples/Companion Rooms with ensuite Wet Room (3)
Parking
- Parking available at the front of the building
Hallmark Alexandra Grange Reviews (125)
Hallmark Alexandra Grange has a Review Score of 9.9 (9.903) out of 10, based on 26 reviews in the last 2 years.
Over all time Hallmark Alexandra Grange has 125 reviews.
I am impressed both with the accommodation and the care staff, they display care above that expected.
The procedures to help mum settle into the home are second to none. Staff are lovely, really friendly with lots of warm smiles. Thank you.
Very impressed so far with my mother's care, friendly staff and plenty of activities to keep Mum entertained. Mum has enjoyed her first few weeks.
I was unable to make a visit prior to my relative moving in, however, I did arrange for a close friend who has experience in caring for individuals with needs such as Dementia, to visit on my behalf. Her impression was it met all the required needs plus many more, offering a wide range of activities to engage residents with.
On my first visit to the premises, I was impressed with the staff, security, and the pleasant manner and approach of the Business Manager, it exceeded my expectations.
I am so pleased that I have secured a room at the Alexandra Grange for my relative.
He is also making good progress, together with settling in very well indeed, taking part in activities.
Welcoming, friendly and polite. Superb atmosphere.
Caring, welcoming staff. Informative and took time to explain everything.
My sister moved into Alexandra Grange on the 19th October 2017, she had previously just spent 4 and a half months in hospital and was not well. Her mobility was awful and she was very depressed. In the past 3 weeks, she has improved 100% and is very happy in her new surroundings. She has been treated with dignity and respect and the care she has received is excellent. I can't praise the home and staff highly enough and would recommend Alexandra Grange to anyone needing somewhere for their loved ones to be cared for.
Alexandra Grange is a very caring environment. If I have any concerns with mum, they are always addressed. Mum is always clean and tidy and most importantly, smiling!
Alexandra Grange is a well-presented care home providing a good level of comfort and care. The staff members come across as caring and positive towards the residents. The staff so far, have been very approachable and willing to act on anything you ask them to do.
Alexandra Grange has provided a very caring home with excellent staff/resident relationships built around dignity and care. The activities offered are excellent and the home is always kept beautifully clean and tidy. The food is very good and there is strong communication between home and residents families.
I used Alexandra Grange for a 7-week respite care stay for my mother.
The staff are always helpful and keep us fully informed of her health. My sister tells me that she is always treated well and has settled in very quickly.
Mum is much happier being part of a 'family'. The staff are always very helpful and patient with her.
This gives me great comfort that I have been able to do my best for her in her later years.
I first visited Alexandra Grange as a prospective purchaser of their services for my mother in law - I was so impressed - I have nursed and cared for my Mother and Father in various residential homes and at home. I left the care home on my first visit almost in tears, I was so touched to see how well all the residents were treated, even the feisty ones! Such dignity afforded to these people in their home - wonderful.
Thank you for your review. We aim to ensure our residents, dignity is respected in our home. I am very happy that you have shared this experience with us.
I cannot recommend Alexandra Grange Care Home enough. It is never easy putting a loved one into care however right from the start the team put us at ease and quickly gave us the confidence that our Nan would be looked after here. All areas are impeccably clean and food/drink provided is of a high standard. The level of care and thoughtfulness that is demonstrated daily is beyond our expectations. They have quickly made this into a home for our Nan and also welcomed us so warmly that we now also see this as an extended family surrounding.
The improvement we have seen in our Nan in less than 4 months has been outstanding and is as a direct result of all the employees at Alexandra Grange (from all levels). The activities that the team get our Nan involved in has put such a smile on her face that we never imagined would be possible at the start of this hard journey of choosing a care home.
My mother in law has been at Alexandra Grange Care Home since November 2016 and her general well being and her happiness has improved 100%. The level of care, attention to detail, staff assistance and friendliness meant she settled in quickly and most importantly feels that this is now her home. Visitors are treated very well and all health issues are constantly monitored. Activities and trips out are all excellent. I have had some experience of care homes and this is far the best.
Alexandra Grange Care Home has exceeded expectations from the very first time I visited. The staff are always cheerful, friendly and welcoming and always available to answer any questions. The home is spotless and residents rooms are very comfortable. Good facilities are provided both for residents and their families/visitors, and residents are encouraged to join in with the may activities on offer. As a family, we are more than happy with the care and well being given to my mother Alexandra Grange at what can be a difficult time. We would not hesitate to recommend it.
My mum moved into Alexandra Grange in December, against her will. The staff, without exception, have been wonderful and within 2 weeks Mum was fully settled and content. The relief of knowing she is safe and well cared for cannot be underestimated.
My mother-in-law has severe dementia and is unable to look after herself. The staff at Alexandra Grange are caring and thoughtful and do everything they can to make her life as happy as they can. The choice of food at each meal is wholesome and varied. Alexandra Grange provides on-site entertainment tailored to the needs and tastes of the residents.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 April 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 03 July 2026Please contact the home for current vacancies
News (0) & Events (0)
There are no news items for Hallmark Alexandra Grange.
There are no upcoming events for Hallmark Alexandra Grange.
Awards / Recognitions (23)
- 30 Jan 2026Recipient: Hallmark Luxury Care Homes
- 31 Jan 2025Recipient: Hallmark Luxury Care Homes
- 31 Jan 2024Recipient: Hallmark Luxury Care Homes
Accreditations
There are no accreditations posted yet for Hallmark Alexandra Grange.
Meet the Team (3)

I joined Alexandra Grange on the 1st of June 2020 as Deputy Manager. I was very excited to become part of the family and also to be a part of a company that truly believes in providing high-quality relationship-centred care.
I was promoted to the role of General Manager in August 2022. I am extremely honoured and privileged to be given this opportunity. We have a great team who are here for the residents. Together, we enable residents to be who they are as individuals and provide peace of mind to families by ensuring everyone is treated with the utmost respect and dignity.

I am the Business Administrator at Alexandra Grange, it is a diverse role involving internal recruitment and training of the team, also looking after their wellbeing. Doing the accounts and paperwork at home level. Ensuring the residents files are up to date.
I support the General Manager and Deputy Manager with whatever is needed.
My Background:I have been in care now for just over 2 years but I come from a business background running our own business for over 26 years.
About me:I love outdoor adventures and new experiences

Having worked in the care industry since 2010, I have gained a lot of experience in supporting families through every step of their care journey.
It’s my job to be your main point of contact and ensure you have a positive experience from the moment you enquire with us. It’s a pleasure to be part of such a warm and vibrant community, and I’m truly looking forward to getting to know you and your loved ones.
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