Hallmark Alexandra Grange

Oaklands Drive, Wokingham RG41 2SA
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9.8 108 Reviews
  • Hallmark Alexandra Grange, Wokingham
Nestled in the heart of Wokingham, Hallmark Alexandra Grange is a place where residents can thrive. This 58-bed luxury home offers luxury with a homely touch while providing award-winning residential, dementia, and respite care— and the essentials are covered with Hallmark All-Inclusive for peace of mind.

At Alexandra Grange, residents are encouraged to spend their days doing all the things that bring them joy. With Hallmark Luxury Care Homes’ Relationship-centred Care, dedicated team spend time really getting to know residents and their loved-ones so that they can tailor care, menus and activities to each individual.

Moving can feel scary so it's good to keep a few things the same. That's why Hallmark Luxury Care Homes keep your family together; welcoming couples, four-legged friends and with doors open for loved ones to pop by at any time – day or night.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1790

Hairdresser, manicure, pedicure, chiropody, initial physio assessment, home newspapers and magazines.
**Please note that fees are for guidance and are subject to assessment of care need and room choice.

These prices are only a guideline, please contact Hallmark Alexandra Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Pinky Ibarrientos (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (52)
  • Couples/Companion Rooms with ensuite Wet Room (3)

Parking

  • Parking available at the front of the building

Hallmark Alexandra Grange Reviews (108)

Total of 108, showing 101-108
9.8

Hallmark Alexandra Grange has a Review Score of 9.8 (9.814) out of 10, based on 23 reviews in the last 2 years. Over all time Hallmark Alexandra Grange has 108 reviews.

Overall Experience

  • 84
  • 22
  • 2
  • 0
  • 0

Date Published

108
2
9
23
85

Review from Jane L (Daughter of Resident) published on 26 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into Alexandra Grange for respite in May 2015 while she was waiting for her permanent place. She was unsettled for a number of weeks and the staff were brilliant in finding various ways to get her to accept the the care environment. She had never liked joining groups but she did join
in a variety of activities with patient encouragement.


I felt the overall standard of care was excellent, with staff going out of their way for my mother. The room was lovely and the garden cafe particularly good for residents who like to retain their independence. The food was really good and was always served very nicely.


I would have appreciated having more ready access to the care plan which I did not see during my mother's stay. Also sometimes communication between shifts could have been improved as the system for ensuring staff knew what was happening did not always work as well as it could have done.


We were very sorry to leave Alexandra Grange and have been delighted with how well my mother has immediately settled in her new home, which may in part be due to her good experience in the first home.

Reply from Magda Radoicovici, General Manager at Hallmark Alexandra Grange

Thank you for your lovely comments. I am glad your mother enjoyed her time with us. I apologise if you didn't have adequate access to your mothers care plan. She was fully involved in the process and both relatives and residents are able to see these care plans if they wish. We also hold 6 monthly reviews to ensure that our residents care needs are adequetly met.

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Review from Elizabeth P (Granddaughter of Resident) published on 30 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is early days with my grandfather being taken into Alexandra Grange but so far he has been treated very well. Meals are very good, eaten either in the dining room, their own rooms or in the care of my grandfather, when a friend or relative has joined him, they can be accommodated in the lounge or
family room for privacy. The staff have been great, very attentive, friendly and efficient. The home is quite new and the environment that has been created is lovely - beautiful garden and grounds. The communal areas are inviting, fresh and socially open, as are the rooms.

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Review from Tony J (Son of Resident) published on 27 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff, from top to bottom, to be extremely helpful and caring. Particularly after my mother was discharged from hospital. They could not do enough to help her recovery. There are many varied activities available during the days if residents wish to attend them. I know that my mother
is extremely happy living in Alexandra Grange, and has also taken some of the day to day responsibility for her health and care from my shoulders. For which I am very appreciative of.

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Review from Pauline G (Daughter of Resident) published on 24 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been in the home since January and the care she receives is second to none. Someone is there for her in the good times and the bad. The care is excellent, always delivered with a smile; there is a huge range of activities and frequent outings. The residents are treated with respect
and they have a real quality of life. Whenever mum returns after a day out she is greeted genuinely like a long lost friend - the home is a real community and the residents are at the heart of it.

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Review from Judith N (Daughter of Resident) published on 22 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Alexandra Grange over a year, the staff were wonderful when mum moved in making the transition as easy as possible. I was in a dreadful state of worry and guilt but they were all so kind and understanding. Mum has Alzheimer's and has now moved to the dementia floor, again the staff helped
me to accept that she needed the extra care and attention. The lifestyles team are the kindest and most patient people I have ever met. They always look out for mum and make sure she is included in all the activities as mum cannot articulate anymore. They are always smiling and cheerful and understanding when I am having a bad day. Whenever I ring up if I can't come in the staff are always polite and reassuring on reception- lovely people. The lady who used to care for mum downstairs- what a lovely girl, thank you, Alexandra Grange what would i do without you.

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Review from Denise W (Daughter of Resident) published on 17 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for the past 3 years at Alexandra Grange. She is well cared for, well fed, has clean clothes regularly and her room is kept spotlessly clean. All staff are very friendly, helpful and dedicated to the residents and know them all by their first names. There have been
issues with a high staff turnover which is very unsettling for the residents but this has noticeably improved during 2015. There is an extremely varied programme of activities to suit every need run by a brilliant activities team. Since the new Manager started earlier this year, the staff feel more valued, there is a good, relaxed atmosphere at the home and better communication on all levels . My mother has taken part in hobbies she used to do years ago such as sewing, painting and even ballroom dancing.

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Review from Elizabeth C (Resident) published on 14 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I consider Alexandra Grange to be a very good care home. Staff are nice and helpful, food good and I have a lovely room which is kept nice and clean. If I require something extra the company will always do their utmost to meet my request. I am very happy to live here.

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Review from Helen W (Daughter of Resident) published on 13 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home were very helpful in working with me to settle my mother into the home. The staff are always very friendly and keep me informed of any changes in her care. The home is very welcoming, modern and bright and relatives are always welcomed to visit anytime. The communal areas and gardens are lovely.
The entertainment provided for the residents is varied to suit all interests. Overall not what I expected a home to be like.

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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Hallmark Alexandra Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.814 for Hallmark Alexandra Grange is calculated as follows: ( (227 Excellents x 5) + (43 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 274 Ratings = 4.814

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Alexandra Grange is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 04 Aug 2025

Please contact the home for current vacancies

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Awards / Recognitions (22)

Meet the Team (3)

Pinky

Pinky Ibarrientos

Job Title: General Manager

Joined: 2022

My name is Pinky and I have been a nurse for 27 years, having spent most of my nursing career within the care home sector in the UK for 18 years. I have worked as a qualified nurse, clinical lead nurse, unit manager, nursing care manager and deputy manager. I am always passionate about resident care and ensuring individualised care is maintained at the highest of standards. I am a very dedicated and loyal person when it comes to both family and work. I always look for teams that are honest, accountable, and have integrity and good principles.
I joined Alexandra Grange on the 1st of June 2020 as Deputy Manager. I was very excited to become part of the family and also to be a part of a company that truly believes in providing high-quality relationship-centred care.


I was promoted to the role of General Manager in August 2022. I am extremely honoured and privileged to be given this opportunity. We have a great team who are here for the residents. Together, we enable residents to be who they are as individuals and provide peace of mind to families by ensuring everyone is treated with the utmost respect and dignity.

Shawn

Shawn Henderson

Job Title: Business Administrator

Joined: 2019

What I Do:
I am the Business Administrator at Alexandra Grange, it is a diverse role involving internal recruitment and training of the team, also looking after their wellbeing. Doing the accounts and paperwork at home level. Ensuring the residents files are up to date.
I support the General Manager and Deputy Manager with whatever is needed.


My Background:
I have been in care now for just over 2 years but I come from a business background running our own business for over 26 years.


About me:
I love outdoor adventures and new experiences

Sandra

Sandra Patricio

Job Title: Customer Relationship Manager

Joined: 2021

What I do
At Alexandra Grange Care Home, I am the Customer Relationship Manager, this means it will be my privileged to be the first one connecting with you and your loves ones, supporting as much as I can in this overwhelming decision that is to choose the right home for the one you love.


My Experience
I have worked in the Care Sector for just over 13 years. When I started my focus was hospitality. Started in the hospitality team as a Hospitality assistant and develop my career to Divisional Hospitality Specialist after I finish the Master’s in leadership and management. I then developed my career towards sales and marketing, and I have been doing it for just about 5 years.


About me
I enjoy reading a good book, watching good movie or spending time with my family. Traveling is something we as a family love to do, we enjoy getting to know other cultures and countries.

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