






Nestled in the heart of Wokingham, Hallmark Alexandra Grange is a place where residents can thrive. This 58-bed luxury home offers luxury with a homely touch while providing award-winning residential, dementia, and respite care— and the essentials are covered with Hallmark All-Inclusive for peace of mind.
At Alexandra Grange, residents are encouraged to spend their days doing all the things that bring them joy. With Hallmark Luxury Care Homes’ Relationship-centred...
Care Provided by Hallmark Alexandra Grange
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 58 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
**Please note that fees are for guidance and are subject to assessment of care need and room choice.
The price(s) shown are provided by the care home. Contact Hallmark Alexandra Grange for full pricing details and T&Cs.
Contact Hallmark Alexandra Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hallmark Luxury Care Homes
- Private Owned
Person in charge
- Pinky Ibarrientos(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 3
Room Information
- Single Rooms (52)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (52)
- Couples/Companion Rooms with ensuite Wet Room (3)
Parking
- Parking available at the front of the building
Hallmark Alexandra Grange Reviews (125)
Hallmark Alexandra Grange has a Review Score of 9.9 (9.903) out of 10, based on 26 reviews in the last 2 years.
Over all time Hallmark Alexandra Grange has 125 reviews.
Staff are caring and well organised.
Thank you so much for your feedback, it very much appreciated.
I highly recommend Alexander Care Home. My stepfather and my mother were both residents there at different times, the care they received was amazing. The staff were really friendly and you can tell they care for the residents. They have great activities for the more active residents. The place is spotlessly clean, great food and generally a great all round place to reside.
Thank you for your feedback and kind words. It has been a pleasure having you all here over the last almost two years and thank you for giving us the opportunity to support you all. Thank you for being part of our family.
The home has a good range of activities to suit residents and the menus are varied and interesting.
I shall always be grateful for the support they gave over the last few years.
Thank you so much for your kind words. It was a pleasure having you here as part of our family.
We have been very impressed with the professional care and warmth shown to my husband throughout his stay. The small changes and improvements in his mental and physical welfare have been very noticeable as he obviously is feeling safe and settled here.
Thank you so much for your kind words. Thank you for choosing Alexandra Grange to support your husband and we love to have you as part of our family.
My relative has now been in Alexandra Grange Care Home for six months, where she settled in quickly. She clearly enjoys socialising, a good range of meals, and joining in activities, particularly live music, and musical chair exercises. When we visit we like taking her to the Garden Café, and on little walks in the garden. Her hair always looks lovely; she enjoys her weekly visit to the hair salon. Her well-being, independence and quality of life have certainly improved since moving in. The staff treat everyone with respect, care and encouragement and there is a notably relaxed, friendly, calm atmosphere. The care home, which is always open to visiting friends and relatives, looks really fresh and inviting with vases of flowers, and residents’ crafts on window sills. I have found it easy to discuss concerns and I really appreciate the managers’ and team leaders’ experience.
Thank you for your kind words. We are delighted to know your feedback regarding the care, food and day-to-day activities. Thank you for trusting us with her care.
The staff were supportive and caring to all the residents and family members. We were always made to feel welcome. On the whole a great care home which enabled a difficult transition go as smoothly as possible. We wish we could have stayed but required nursing care.
My parents have been residents at Alexandra Grange for 12 months and we are very pleased with the overall level of care and support they receive. The staff are very friendly, encourage participation in the many organised activities and there is always someone to provide a comforting arm or a listening ear. Accommodation is light and airy, well decorated and kept clean. Food appears varied and well presented. Good communication with staff and management team who keep us informed of well-being and any issues.
It has been lovely to get to know your parents and you all as a family over the last year. Thank you for your feedback and for trusting us with their care. It's great to have you all as part of our big family.
Alexandra Grange Care Home is immaculate and similar to a five star hotel. The staff were friendly, caring and so supportive to my family.
I cannot fault the care that has been offered to my father, and thank you all so much for your kindness during his respite stay with you.
Dear Carol, thank you so much for your kind words. It has been a pleasure meeting you all and thank you for choosing Alexandra Grange to support dad during his respite. We hope to see you all soon in one of our events.
Alexandra Grange Care Home are excellent in every way. We chose them for their proximity to central Wokingham, their good reviews and the knowledge that they would care well for my elderly aunt, in her final days. The management did everything they could to support my aunt in moving at the earliest opportunity, treated her with the utmost respect at all times. The care she received was wonderful, we had regular updates and her wishes were always considered. She felt safe, supported and cared for. Thank you to every member of staff, you are very special people.
Thank you very much for your feedback and thank you for trusting us to look after your aunt. Thank you for choosing Alexandra Grange to be part of your family.
All the staff at Alexandra Grange made us feel very welcome and nothing was too much trouble for them. I was able to relax knowing that our father was in such good hands. When other members of our family managed to visit Alexandra Grange they were most happy that our father had been found a place there.
Thank you very much for your feedback and thank you for trusting us to look after your father. Thank you for choosing Alexandra Grange to be part of your family.
Very good. The carers go above and beyond. Excellent food choices, beautifully cooked and presented. Wide range of activities for residents to participate in - something for everyone.
Thank you for your kind words. We are delighted to know your feedback regarding the care, food and day to day activities. We are privileged that you are part of our big family.
Exceptional care!
Thank you for your review, it is much appreciated. We all love Mum, always with a smile on her face walking around Alexandra Grange.
Alexandra Grange Care Home is a lovely place to live. Everyone is so caring, and I feel very secure here.
Thank you very much for your kind words. We are so happy that you feel at home and safe. Thank you for choosing Alexandra Grange to be part of your family.
In these very difficult times, we entrusted our mum at Alexandra Grange, after only a virtual tour we put our trust in Alexandra Grange to look after our mum in these most unusual times. She has settled and been looked after and kept safe far beyond our wishes. I hope you understand that as we have not been able to go inside Alexandra Grange it has not been able to mark fairly some of the questions.
Dear Gill, thank you very much for your feedback and thank you for trusting us to look after mum. We are ready to welcome relatives into the home and we hope will see you soon.
It is difficult to give an honest opinion as I haven't been inside the care home in the last 12 months. There has also been a significant turnover of staff who I haven't, as yet, met. From those I have met I get the impression that everything is running along smoothly.
Thank you for your feedback. You are absolutely right that we had some team members who tried to fit into the care sector (this was mainly due to the pandemic and redundancy from their job) but they were not successful. Our standards are very high and only a dedicated team will be able to maintain those standards.
The staff at Alexandra Grange are all caring and cheerful. They make a real effort to ensure that my mother is well cared for. The food reads well on the menu, but my mother who is herself an excellent cook is not happy with the quality on her plate. Especially now that she is using a Zimmer frame my mother finds her room too small to navigate safely. The bathroom is very spacious and therefore safe.
Angela, thank you for your review. Mum’s room has been rearranged and there now is more space for her to move around. Our chef and Hospitality Manager are talking to mum about her food preferences.
My Mum has been cared for at Alexandra Grange for several years. Over that time her needs have changed considerably and the care home has been flexible in response to this. The front line care staff are very caring, friendly and professional and they have my full confidence. They're always happy for me or my family to visit and I feel that I can phone up whenever I want to discuss anything. The administration and management are always available if I want to discuss anything and keep me updated on what is happening at the home. Life isn't always easy for my Mum, but I feel she is getting the best possible love, care and respect at Alexandra Grange.
Dear Peter, thank you for your review, is much appreciated and we all love mum and we are delighted to support her with all her care needs.
My mother has been a resident of Alexandra Grange for a number of years and I am very happy with all aspects of the care she has received. Since day one, and particularly over the last difficult year, she has been very well looked after and I wish to thank all of the team for the care and help they have given her. Thank you.
Dear Hugh, thank you for your kind words. Mum is a popular and much-loved resident at Alexandra Grange and she is part of our big family. We are looking forward to inviting you for a coffee/tea when we re-open and hopefully, we will be able to discuss your ratings on the review.
I unreservedly recommend this home.
We very much appreciate your comments Andrew and the support that we receive from you also! Thank you for noting the team's efforts to keep spirits high, your Mum helps us keep ours up too!
Staff are very friendly and helpful and we know Dad is well looked after.
Thank you for taking the time to review Alexandra Grange Care Home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 April 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 03 July 2026Please contact the home for current vacancies
News (0) & Events (0)
There are no news items for Hallmark Alexandra Grange.
There are no upcoming events for Hallmark Alexandra Grange.
Awards / Recognitions (23)
- 30 Jan 2026Recipient: Hallmark Luxury Care Homes
- 31 Jan 2025Recipient: Hallmark Luxury Care Homes
- 31 Jan 2024Recipient: Hallmark Luxury Care Homes
Accreditations
There are no accreditations posted yet for Hallmark Alexandra Grange.
Meet the Team (3)

I joined Alexandra Grange on the 1st of June 2020 as Deputy Manager. I was very excited to become part of the family and also to be a part of a company that truly believes in providing high-quality relationship-centred care.
I was promoted to the role of General Manager in August 2022. I am extremely honoured and privileged to be given this opportunity. We have a great team who are here for the residents. Together, we enable residents to be who they are as individuals and provide peace of mind to families by ensuring everyone is treated with the utmost respect and dignity.

I am the Business Administrator at Alexandra Grange, it is a diverse role involving internal recruitment and training of the team, also looking after their wellbeing. Doing the accounts and paperwork at home level. Ensuring the residents files are up to date.
I support the General Manager and Deputy Manager with whatever is needed.
My Background:I have been in care now for just over 2 years but I come from a business background running our own business for over 26 years.
About me:I love outdoor adventures and new experiences

Having worked in the care industry since 2010, I have gained a lot of experience in supporting families through every step of their care journey.
It’s my job to be your main point of contact and ensure you have a positive experience from the moment you enquire with us. It’s a pleasure to be part of such a warm and vibrant community, and I’m truly looking forward to getting to know you and your loved ones.
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