Hallmark Alexandra Grange

Oaklands Drive, Wokingham RG41 2SA
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9.8 109 Reviews
  • Hallmark Alexandra Grange, Wokingham
Nestled in the heart of Wokingham, Hallmark Alexandra Grange is a place where residents can thrive. This 58-bed luxury home offers luxury with a homely touch while providing award-winning residential, dementia, and respite care— and the essentials are covered with Hallmark All-Inclusive for peace of mind.

At Alexandra Grange, residents are encouraged to spend their days doing all the things that bring them joy. With Hallmark Luxury Care Homes’ Relationship-centred Care, dedicated team spend time really getting to know residents and their loved-ones so that they can tailor care, menus and activities to each individual.

Moving can feel scary so it's good to keep a few things the same. That's why Hallmark Luxury Care Homes keep your family together; welcoming couples, four-legged friends and with doors open for loved ones to pop by at any time – day or night.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1790

Hairdresser, manicure, pedicure, chiropody, initial physio assessment, home newspapers and magazines.
**Please note that fees are for guidance and are subject to assessment of care need and room choice.

These prices are only a guideline, please contact Hallmark Alexandra Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Pinky Ibarrientos (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (52)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Parking

  • Parking available at the front of the building

Hallmark Alexandra Grange Reviews (109)

9.8

Hallmark Alexandra Grange has a Review Score of 9.8 (9.801) out of 10, based on 21 reviews in the last 2 years.
Over all time Hallmark Alexandra Grange has 109 reviews.

Overall Experience
  • 85
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Date Published
  • 109
  • 3
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Reviewer Connection to Hallmark Alexandra Grange
  • 41
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  • 4
  • 2
  • 2
  • 2
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  • 1
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Total of 109, showing 41-60
Review from Peter R (Son of Resident) published on 14 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been cared for at Alexandra Grange for several years. Over that time her needs have changed considerably and the care home has been flexible in response to this. The front line care staff are very caring, friendly and professional and they have my full confidence. They're always happy for
me or my family to visit and I feel that I can phone up whenever I want to discuss anything. The administration and management are always available if I want to discuss anything and keep me updated on what is happening at the home. Life isn't always easy for my Mum, but I feel she is getting the best possible love, care and respect at Alexandra Grange.
Reply from Magda Anca, General Manager at Hallmark Alexandra Grange

Dear Peter, thank you for your review, is much appreciated and we all love mum and we are delighted to support her with all her care needs.

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Review from Hugh M (Son of Resident) published on 9 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Alexandra Grange for a number of years and I am very happy with all aspects of the care she has received. Since day one, and particularly over the last difficult year, she has been very well looked after and I wish to thank all of the team for the care and help they
have given her. Thank you.
Reply from Magda Anca, General Manager at Hallmark Alexandra Grange

Dear Hugh, thank you for your kind words. Mum is a popular and much-loved resident at Alexandra Grange and she is part of our big family. We are looking forward to inviting you for a coffee/tea when we re-open and hopefully, we will be able to discuss your ratings on the review.

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Review from Andrew E (Son of Resident) published on 9 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, now well into her 80s and needing close care due to her very poor mobility has been a resident for nearly 6 years. Throughout this time her care has been exemplary. The team have always kept me informed if she has needed extra care and welcomed my attendance at any point. Through the coronavirus
period, they have always been ahead of government recommendations and have done their best to maintain spirits in the community.
I unreservedly recommend this home.
Reply from Magda Anca, General Manager at Hallmark Alexandra Grange

We very much appreciate your comments Andrew and the support that we receive from you also! Thank you for noting the team's efforts to keep spirits high, your Mum helps us keep ours up too!

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Review from N B (Daughter of Resident) published on 16 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very friendly and helpful and we know Dad is well looked after.
Reply from Magda Anca, General Manager at Hallmark Alexandra Grange

Thank you for taking the time to review Alexandra Grange Care Home.

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Review from Fiona C (Daughter of Resident) published on 17 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was whisked into residential care in the days before lockdown when our lifelines (the dementia clubs and day centres) were all closed. She has advanced Alzheimer's and we were faced with sending her in with no transition at all. The friendliness and kindness of the staff at Alexandra Grange,
coupled with the beautiful surroundings, meant that Mum immediately settled in her new home. She was happy to join in with the many activities and seemed comfortable with the people caring for her. The admission process was handled gently but swiftly, giving us peace of mind that care was being taken to keep Mum safe and happy. Of course, we are managing in a very unusual situation, but communication lines have always been open, and staff have been great at facilitating the visits we can now have. I feel connected to what Mum is up to, and assured that she is being taken care of. It is terrible that we can't see Mum as much as we like, but it's such a relief to know she's looked after.
Reply from Magda Anca, General Manager at Hallmark Alexandra Grange

Thank you for taking the time to review Alexandra Grange Care Home.

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Review from J G (Daughter of Resident) published on 7 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
When an elderly person needs 24-hour care requiring them to leave the comfort and security of their ‘home’, it’s never easy, for any of the family. But when that move is greeted by a truly dedicated team who care deeply for their residents, it makes it all so much easier, brings peace of mind and becomes
a second family to us all. This year has been tough re Covid, on staff, residents and families. The team have worked tirelessly to keep the residents as safe as possible, and in communication with their families.
Reply from Magda Anca, General Manager at Hallmark Alexandra Grange

Thank you kindly for your review, we really take pride in the service we offer to the people we support here. I'm so grateful for you taking time out to leave this lovely review and we are happy we could make the transition as easy as possible for mum and the rest of the family.

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Review from John L (Husband of Resident) published on 18 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Alexandra Grange for over a year, and during this time we have had nothing but praise for the staff - whether nursing, caring or household.
At all times, irrespective of the condition of my wife, the staff have shown exemplary care for her - as they do for all residents.
The staff appear to have a real sense of love for the patients - who in turn respond with smiles that show the bond that exists between them.
For me and the rest of my family, we are thankful that she is so well cared for - we know that she is safe and secure. We can ask for nothing more.
Reply from Magda Anca, General Manager at Hallmark Alexandra Grange

Thank you for taking the time to review Alexandra Grange Care Home, and for your kind words.

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Review from Carolyn R (Daughter of Resident) published on 16 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
What struck me when I was shown around Alexandra Grange was the genuine warmth between carers and residents. When I commented on this, I was told, "Well, this is their home, we are privileged to be here looking after them". Mum then visited, and when she came back a few months later, she was warmly
greeted by everyone, especially a carer in the garden cafe who called her by her name and sat down and chatted like they were old friends. I later found out that this was completely unprompted and unplanned. The carers are exceptional, so kind and genuine. It's a hard decision, but I feel so reassured that mum is so well cared for. The food is unlike anything I've seen in other homes - beautifully presented, home-cooked, sensible portions, appropriate choices, delicious. And freshly made cakes and biscuits every day. Activities and facilities are excellent. I never feel rushed when speaking to staff about mum's care. Nothing is too much trouble. Thank you, Hallmark, for Alexandra Grange.
Reply from Magda Anca, General Manager at Hallmark Alexandra Grange

Thank you for taking the time to review Alexandra Grange Care Home and for your very kind words. We are privileged to be able to care for your Mum.

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Review from Rona F (Daughter of Resident) published on 19 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is very reassuring to know that our mother is being cared for so well in such a loving environment.
The staff are kind and respectful. The care staff treat her as if she was their own mother/grandmother.
The activities team are absolutely brilliant, and the best I have ever come across. I'm only
sorry my mother hasn't been well enough to take part in the activities, but even that hasn't prevented them from including her whenever possible.
A lovely place.
Reply from Ruben Hidalgo, Deputy Manager at Hallmark Alexandra Grange

Thank you for taking the time to review Alexandra Grange Care Home. It was such an honour and privilege to look after your Mother. She will always be a part of our Alexandra Grange family.

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Review from Robert W (Friend of Resident) published on 21 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed by the care my friend is receiving. The level of care is excellent and the staff are very caring and always available when the need arises. The rooms are very comfortable and spotlessly clean. I often peruse the menus and the meals look very appetising. Alexandra Grange Care Home
would be my choice if ever the need arises.
Reply from Magda Anca, General Manager at Hallmark Alexandra Grange

Thank you for your review. We are pleased you are happy with Alexandra Grange.

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Review from Rod T (Son of Resident) published on 30 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care and nice place.
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Review from T W (Nephew of Resident) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt is happy at Alexandra Grange. She goes out on trips and attends activities. She has a core of 4 friends and interacts well.
Alexandra Grange is clean and well maintained. The staff are very caring, friendly and dedicated to those they care for.
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Review from S S (Daughter of Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since mum has been here for the last 18 months. I have been very happy with the care she has received and also the support from the team leader.
Mum's eating very well and loves the food. Her bedroom is always spotlessly clean and tidy.
They are always encouraging mum to join in with the activities
which they do every day and maybe mum does sometimes and she has a little dance. She has a favourite carer, when I come to visit she always has a smile for her. I am so happy with Alexandra Grange looking after mum.
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Review from George P (Son of Resident) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In caring for the frail elderly I believe a few simple things make a huge difference. The first two are eating and sleeping well, these important details are covered very well indeed at Alexandra Grange. They also make a big effort to get the residents out of their rooms every day and involved with
the life of the home.
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Review from Richard M (Son of Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is very good - price is expensive.
Reply from Magda Anca, General Manager at Hallmark Alexandra Grange

Thank you for your comments. We will arrange a meeting to discuss with you soon.

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Review from A M (Resident) assisted by family/friend published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love everything to do with living here because I can be active, as there are loads of activities. I also like the atmosphere here as I can have a laugh with the team and other residents.
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Review from Sean C (Regular Volunteer) published on 23 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found that the dementia floor I was on had top of the line facilities for all the residents and they are all happy.
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Review from J E (Friend of Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Today was OK. Sun was shining, so sat outside. Building and facilities are impressive.
Care is varied. First time I visited, the bedroom was in a disgusting state (bed left soiled and wet, soiled pants on the bedroom floor, overpowering stench of urine in the room)
The person I visited has been unshaven,
in soiled clothes and smelling of urine on previous occasions. Today he was fine.
Reply from Madga Anca, General Manager at Hallmark Alexandra Grange

Thank you for your comments. We will arrange a meeting to discuss your concerns.

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Review from M C (Wife of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff are caring and friendly. I think the standard of meals could improve with less fried starters ie fish cakes, spring rolls, and seem more repetitive this year.


The cleanliness has improved since recruiting a housekeeper.


I feel that Monarch floor miss out on entertainment and need stimulation.

Reply from Madga Anca, General Manager at Hallmark Alexandra Grange

Thank you for your comments. We will arrange a meeting to discuss your concerns.

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Review from K W (Son of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In our experience, caring staff who are diligent and committed to the well-being and happiness of the residents.
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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Hallmark Alexandra Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.801 for Hallmark Alexandra Grange is calculated as follows: ( (205 Excellents x 5) + (42 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 251 Ratings = 4.801
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Alexandra Grange is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Sep 2025

Please contact the home for current vacancies

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Awards / Recognitions (22)

Meet the Team (3)

Pinky

Pinky Ibarrientos

Job Title: General Manager Joined: 2022

My name is Pinky and I have been a nurse for 27 years, having spent most of my nursing career within the care home sector in the UK for 18 years. I have worked as a qualified nurse, clinical lead nurse, unit manager, nursing care manager and deputy manager. I am always passionate about resident care and ensuring individualised care is maintained at the highest of standards. I am a very dedicated and loyal person when it comes to both family and work. I always look for teams that are honest, accountable, and have integrity and good principles.
I joined Alexandra Grange on the 1st of June 2020 as Deputy Manager. I was very excited to become part of the family and also to be a part of a company that truly believes in providing high-quality relationship-centred care.


I was promoted to the role of General Manager in August 2022. I am extremely honoured and privileged to be given this opportunity. We have a great team who are here for the residents. Together, we enable residents to be who they are as individuals and provide peace of mind to families by ensuring everyone is treated with the utmost respect and dignity.

Shawn

Shawn Henderson

Job Title: Business Administrator Joined: 2019

What I Do:
I am the Business Administrator at Alexandra Grange, it is a diverse role involving internal recruitment and training of the team, also looking after their wellbeing. Doing the accounts and paperwork at home level. Ensuring the residents files are up to date.
I support the General Manager and Deputy Manager with whatever is needed.


My Background:
I have been in care now for just over 2 years but I come from a business background running our own business for over 26 years.


About me:
I love outdoor adventures and new experiences

Charlotte

Charlotte Bennett

Job Title: Customer Relationship Manager Joined: 2024

Having worked in the care industry since 2010, I have gained a lot of experience in supporting families through every step of their care journey.


It’s my job to be your main point of contact and ensure you have a positive experience from the moment you enquire with us. It’s a pleasure to be part of such a warm and vibrant community, and I’m truly looking forward to getting to know you and your loved ones.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Alexandra Grange to verify any information. View our terms and conditions. Hallmark Alexandra Grange has an Enhanced Service - more info.