Hallmark Alexandra Grange

Oaklands Drive, Wokingham RG41 2SA
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9.8 109 Reviews
  • Hallmark Alexandra Grange, Wokingham
Nestled in the heart of Wokingham, Hallmark Alexandra Grange is a place where residents can thrive. This 58-bed luxury home offers luxury with a homely touch while providing award-winning residential, dementia, and respite care— and the essentials are covered with Hallmark All-Inclusive for peace of mind.

At Alexandra Grange, residents are encouraged to spend their days doing all the things that bring them joy. With Hallmark Luxury Care Homes’ Relationship-centred Care, dedicated team spend time really getting to know residents and their loved-ones so that they can tailor care, menus and activities to each individual.

Moving can feel scary so it's good to keep a few things the same. That's why Hallmark Luxury Care Homes keep your family together; welcoming couples, four-legged friends and with doors open for loved ones to pop by at any time – day or night.
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Care Provided by Hallmark Alexandra Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1790

Hairdresser, manicure, pedicure, chiropody, initial physio assessment, home newspapers and magazines.
**Please note that fees are for guidance and are subject to assessment of care need and room choice.

These prices are only a guideline, please contact Hallmark Alexandra Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Pinky Ibarrientos (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (52)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Parking

  • Parking available at the front of the building

Hallmark Alexandra Grange Reviews (109)

9.8

Hallmark Alexandra Grange has a Review Score of 9.8 (9.801) out of 10, based on 21 reviews in the last 2 years.
Over all time Hallmark Alexandra Grange has 109 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hallmark Alexandra Grange
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Total of 109, showing 61-80
Review from Eric T (Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having been a resident in this home since September 2016 my general health has gradually improved, although my balance remains a problem.
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Review from Margaret M (Daughter of Resident) published on 10 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was not an easy decision for Mum to give up her flat in sheltered accommodation to go into care. Alexandra Grange gave me the confidence that Mum would be looked after, arranging the transfer from hospital to the Home.


If I have any concerns, staff are always very approachable and willing to act

on them. Mum is cared for with patience, dignity and affection. I would not want her to be anywhere else. Staff welcome me whenever I choose to visit and appreciate my feedback. Mum tells me that she is always treated well.


She has settled in but is hesitant to take part in activities because of her deafness and lack of dexterity in her hands. Staff try to encourage her to socialise with other residents and join in activities. We enjoyed the recent Open Day and visit from a local Ukulele group.


The cost is high but worth it for the relief of knowing Mum is safe and I have had the day-to-day responsibility for her health and care lifted from my shoulders, for which I am very appreciative.

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Review from Pamela B (Wife of Resident) assisted by family/friend published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Husband has been a resident of Alexandra Grange since December 2015 and we have always found his care to be first class. They take great of residents grooming, his nails and hair are always clean and tidy and the staff show great consideration towards physical and emotional well being. There are
activities every day of the week and regular trips out. The food is excellent and well monitored. The staff are in regular contact with our family.
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Review from John G (Friend of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I've visited I have been impressed with the accommodation, also the staff.
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Review from Tom M (Friend of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am impressed both with the accommodation and the care staff, they display care above that expected.
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Review from Sue P (Daughter of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The procedures to help mum settle into the home are second to none. Staff are lovely, really friendly with lots of warm smiles. Thank you.
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Review from Liz H (Daughter of Resident) published on 30 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed so far with my mother's care, friendly staff and plenty of activities to keep Mum entertained. Mum has enjoyed her first few weeks.
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Review from Stephen N (Power of Attorney of Resident) published on 27 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first telephone conversation with Alexandra Grange, my impression was of a very professional organisation. My enquiries were dealt with swiftly, nothing was too much trouble. Brochures were sent to my home, I could see the premises via the brochure, and obtain a picture portrait of the
home.
I was unable to make a visit prior to my relative moving in, however, I did arrange for a close friend who has experience in caring for individuals with needs such as Dementia, to visit on my behalf. Her impression was it met all the required needs plus many more, offering a wide range of activities to engage residents with.
On my first visit to the premises, I was impressed with the staff, security, and the pleasant manner and approach of the Business Manager, it exceeded my expectations.
I am so pleased that I have secured a room at the Alexandra Grange for my relative.
He is also making good progress, together with settling in very well indeed, taking part in activities.
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Review from Peter H (Friend of Resident) published on 9 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcoming, friendly and polite. Superb atmosphere.
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Review from J B (Brother of Resident) published on 3 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring, welcoming staff. Informative and took time to explain everything.
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Review from Robert F (Brother of Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister moved into Alexandra Grange on the 19th October 2017, she had previously just spent 4 and a half months in hospital and was not well. Her mobility was awful and she was very depressed. In the past 3 weeks, she has improved 100% and is very happy in her new surroundings. She has been treated
with dignity and respect and the care she has received is excellent. I can't praise the home and staff highly enough and would recommend Alexandra Grange to anyone needing somewhere for their loved ones to be cared for.
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Review from Dawn G (Daughter of Resident) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Alexandra Grange is a very caring environment. If I have any concerns with mum, they are always addressed. Mum is always clean and tidy and most importantly, smiling!
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Review from A T (Son of Resident) published on 7 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Alexandra Grange is a well-presented care home providing a good level of comfort and care. The staff members come across as caring and positive towards the residents. The staff so far, have been very approachable and willing to act on anything you ask them to do.
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Review from Jenny W (Daughter of Resident) published on 2 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Alexandra Grange has provided a very caring home with excellent staff/resident relationships built around dignity and care. The activities offered are excellent and the home is always kept beautifully clean and tidy. The food is very good and there is strong communication between home and residents
families.
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Review from J E T (Daughter of Resident) published on 10 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I used Alexandra Grange for a 7-week respite care stay for my mother.
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Review from Maureen W (Sister of Resident) published on 25 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From our first visit, when we were visiting different homes, we were impressed by the consideration and help given to me, my husband and my daughter but most importantly my sister.
The staff are always helpful and keep us fully informed of her health. My sister tells me that she is always treated
well and has settled in very quickly.
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Review from C W (Daughter of Resident) published on 18 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is much happier being part of a 'family'. The staff are always very helpful and patient with her.
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Review from Bill D (Son of Resident) published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always feel my mother is extremely well cared for at Alexandra Grange in every respect of her well-being.
This gives me great comfort that I have been able to do my best for her in her later years.
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Review from Joanna B (Daughter-in-law of Resident) published on 11 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I first visited Alexandra Grange as a prospective purchaser of their services for my mother in law - I was so impressed - I have nursed and cared for my Mother and Father in various residential homes and at home. I left the care home on my first visit almost in tears, I was so touched to see how well
all the residents were treated, even the feisty ones! Such dignity afforded to these people in their home - wonderful.
Reply from Magda Anca, General Manager at Hallmark Alexandra Grange

Thank you for your review. We aim to ensure our residents, dignity is respected in our home. I am very happy that you have shared this experience with us.

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Review from Kerrie A (Granddaughter of Resident) published on 21 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Alexandra Grange Care Home enough. It is never easy putting a loved one into care however right from the start the team put us at ease and quickly gave us the confidence that our Nan would be looked after here. All areas are impeccably clean and food/drink provided is of a high standard.
The level of care and thoughtfulness that is demonstrated daily is beyond our expectations. They have quickly made this into a home for our Nan and also welcomed us so warmly that we now also see this as an extended family surrounding.


The improvement we have seen in our Nan in less than 4 months has been outstanding and is as a direct result of all the employees at Alexandra Grange (from all levels). The activities that the team get our Nan involved in has put such a smile on her face that we never imagined would be possible at the start of this hard journey of choosing a care home.

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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Hallmark Alexandra Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.801 for Hallmark Alexandra Grange is calculated as follows: ( (205 Excellents x 5) + (42 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 251 Ratings = 4.801
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Alexandra Grange is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Sep 2025

Please contact the home for current vacancies

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Awards / Recognitions (22)

Meet the Team (3)

Pinky

Pinky Ibarrientos

Job Title: General Manager Joined: 2022

My name is Pinky and I have been a nurse for 27 years, having spent most of my nursing career within the care home sector in the UK for 18 years. I have worked as a qualified nurse, clinical lead nurse, unit manager, nursing care manager and deputy manager. I am always passionate about resident care and ensuring individualised care is maintained at the highest of standards. I am a very dedicated and loyal person when it comes to both family and work. I always look for teams that are honest, accountable, and have integrity and good principles.
I joined Alexandra Grange on the 1st of June 2020 as Deputy Manager. I was very excited to become part of the family and also to be a part of a company that truly believes in providing high-quality relationship-centred care.


I was promoted to the role of General Manager in August 2022. I am extremely honoured and privileged to be given this opportunity. We have a great team who are here for the residents. Together, we enable residents to be who they are as individuals and provide peace of mind to families by ensuring everyone is treated with the utmost respect and dignity.

Shawn

Shawn Henderson

Job Title: Business Administrator Joined: 2019

What I Do:
I am the Business Administrator at Alexandra Grange, it is a diverse role involving internal recruitment and training of the team, also looking after their wellbeing. Doing the accounts and paperwork at home level. Ensuring the residents files are up to date.
I support the General Manager and Deputy Manager with whatever is needed.


My Background:
I have been in care now for just over 2 years but I come from a business background running our own business for over 26 years.


About me:
I love outdoor adventures and new experiences

Charlotte

Charlotte Bennett

Job Title: Customer Relationship Manager Joined: 2024

Having worked in the care industry since 2010, I have gained a lot of experience in supporting families through every step of their care journey.


It’s my job to be your main point of contact and ensure you have a positive experience from the moment you enquire with us. It’s a pleasure to be part of such a warm and vibrant community, and I’m truly looking forward to getting to know you and your loved ones.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Alexandra Grange to verify any information. View our terms and conditions. Hallmark Alexandra Grange has an Enhanced Service - more info.