






Nestled in the heart of Wokingham, Hallmark Alexandra Grange is a place where residents can thrive. This 58-bed luxury home offers luxury with a homely touch while providing award-winning residential, dementia, and respite care— and the essentials are covered with Hallmark All-Inclusive for peace of mind.
At Alexandra Grange, residents are encouraged to spend their days doing all the things that bring them joy. With Hallmark Luxury Care Homes’ Relationship-centred...
Care Provided by Hallmark Alexandra Grange
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 58 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
**Please note that fees are for guidance and are subject to assessment of care need and room choice.
The price(s) shown are provided by the care home. Contact Hallmark Alexandra Grange for full pricing details and T&Cs.
Contact Hallmark Alexandra Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hallmark Luxury Care Homes
- Private Owned
Person in charge
- Pinky Ibarrientos(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 3
Room Information
- Single Rooms (52)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (52)
- Couples/Companion Rooms with ensuite Wet Room (3)
Parking
- Parking available at the front of the building
Hallmark Alexandra Grange Reviews (125)
Hallmark Alexandra Grange has a Review Score of 9.9 (9.903) out of 10, based on 26 reviews in the last 2 years.
Over all time Hallmark Alexandra Grange has 125 reviews.
My Mum was whisked into residential care in the days before lockdown when our lifelines (the dementia clubs and day centres) were all closed. She has advanced Alzheimer's and we were faced with sending her in with no transition at all. The friendliness and kindness of the staff at Alexandra Grange, coupled with the beautiful surroundings, meant that Mum immediately settled in her new home. She was happy to join in with the many activities and seemed comfortable with the people caring for her. The admission process was handled gently but swiftly, giving us peace of mind that care was being taken to keep Mum safe and happy. Of course, we are managing in a very unusual situation, but communication lines have always been open, and staff have been great at facilitating the visits we can now have. I feel connected to what Mum is up to, and assured that she is being taken care of. It is terrible that we can't see Mum as much as we like, but it's such a relief to know she's looked after.
Thank you for taking the time to review Alexandra Grange Care Home.
When an elderly person needs 24-hour care requiring them to leave the comfort and security of their ‘home’, it’s never easy, for any of the family. But when that move is greeted by a truly dedicated team who care deeply for their residents, it makes it all so much easier, brings peace of mind and becomes a second family to us all. This year has been tough re Covid, on staff, residents and families. The team have worked tirelessly to keep the residents as safe as possible, and in communication with their families.
Thank you kindly for your review, we really take pride in the service we offer to the people we support here. I'm so grateful for you taking time out to leave this lovely review and we are happy we could make the transition as easy as possible for mum and the rest of the family.
At all times, irrespective of the condition of my wife, the staff have shown exemplary care for her - as they do for all residents. The staff appear to have a real sense of love for the patients - who in turn respond with smiles that show the bond that exists between them.
For me and the rest of my family, we are thankful that she is so well cared for - we know that she is safe and secure. We can ask for nothing more.
Thank you for taking the time to review Alexandra Grange Care Home, and for your kind words.
What struck me when I was shown around Alexandra Grange was the genuine warmth between carers and residents. When I commented on this, I was told, "Well, this is their home, we are privileged to be here looking after them". Mum then visited, and when she came back a few months later, she was warmly greeted by everyone, especially a carer in the garden cafe who called her by her name and sat down and chatted like they were old friends. I later found out that this was completely unprompted and unplanned. The carers are exceptional, so kind and genuine. It's a hard decision, but I feel so reassured that mum is so well cared for. The food is unlike anything I've seen in other homes - beautifully presented, home-cooked, sensible portions, appropriate choices, delicious. And freshly made cakes and biscuits every day. Activities and facilities are excellent. I never feel rushed when speaking to staff about mum's care. Nothing is too much trouble. Thank you, Hallmark, for Alexandra Grange.
Thank you for taking the time to review Alexandra Grange Care Home and for your very kind words. We are privileged to be able to care for your Mum.
The staff are kind and respectful. The care staff treat her as if she was their own mother/grandmother.
The activities team are absolutely brilliant, and the best I have ever come across. I'm only sorry my mother hasn't been well enough to take part in the activities, but even that hasn't prevented them from including her whenever possible.
A lovely place.
Thank you for taking the time to review Alexandra Grange Care Home. It was such an honour and privilege to look after your Mother. She will always be a part of our Alexandra Grange family.
I am very impressed by the care my friend is receiving. The level of care is excellent and the staff are very caring and always available when the need arises. The rooms are very comfortable and spotlessly clean. I often peruse the menus and the meals look very appetising. Alexandra Grange Care Home would be my choice if ever the need arises.
Thank you for your review. We are pleased you are happy with Alexandra Grange.
Very good care and nice place.
Alexandra Grange is clean and well maintained. The staff are very caring, friendly and dedicated to those they care for.
Mum's eating very well and loves the food. Her bedroom is always spotlessly clean and tidy.
They are always encouraging mum to join in with the activities which they do every day and maybe mum does sometimes and she has a little dance. She has a favourite carer, when I come to visit she always has a smile for her. I am so happy with Alexandra Grange looking after mum.
In caring for the frail elderly I believe a few simple things make a huge difference. The first two are eating and sleeping well, these important details are covered very well indeed at Alexandra Grange. They also make a big effort to get the residents out of their rooms every day and involved with the life of the home.
Everything is very good - price is expensive.
Thank you for your comments. We will arrange a meeting to discuss with you soon.
I love everything to do with living here because I can be active, as there are loads of activities. I also like the atmosphere here as I can have a laugh with the team and other residents.
I found that the dementia floor I was on had top of the line facilities for all the residents and they are all happy.
Care is varied. First time I visited, the bedroom was in a disgusting state (bed left soiled and wet, soiled pants on the bedroom floor, overpowering stench of urine in the room)
The person I visited has been unshaven, in soiled clothes and smelling of urine on previous occasions. Today he was fine.
Thank you for your comments. We will arrange a meeting to discuss your concerns.
The staff are caring and friendly. I think the standard of meals could improve with less fried starters ie fish cakes, spring rolls, and seem more repetitive this year.
The cleanliness has improved since recruiting a housekeeper.
I feel that Monarch floor miss out on entertainment and need stimulation.
Thank you for your comments. We will arrange a meeting to discuss your concerns.
In our experience, caring staff who are diligent and committed to the well-being and happiness of the residents.
Having been a resident in this home since September 2016 my general health has gradually improved, although my balance remains a problem.
It was not an easy decision for Mum to give up her flat in sheltered accommodation to go into care. Alexandra Grange gave me the confidence that Mum would be looked after, arranging the transfer from hospital to the Home.
If I have any concerns, staff are always very approachable and willing to act on them. Mum is cared for with patience, dignity and affection. I would not want her to be anywhere else. Staff welcome me whenever I choose to visit and appreciate my feedback. Mum tells me that she is always treated well.
She has settled in but is hesitant to take part in activities because of her deafness and lack of dexterity in her hands. Staff try to encourage her to socialise with other residents and join in activities. We enjoyed the recent Open Day and visit from a local Ukulele group.
The cost is high but worth it for the relief of knowing Mum is safe and I have had the day-to-day responsibility for her health and care lifted from my shoulders, for which I am very appreciative.
My Husband has been a resident of Alexandra Grange since December 2015 and we have always found his care to be first class. They take great of residents grooming, his nails and hair are always clean and tidy and the staff show great consideration towards physical and emotional well being. There are activities every day of the week and regular trips out. The food is excellent and well monitored. The staff are in regular contact with our family.
Every time I've visited I have been impressed with the accommodation, also the staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 April 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 03 July 2026Please contact the home for current vacancies
News (0) & Events (0)
There are no news items for Hallmark Alexandra Grange.
There are no upcoming events for Hallmark Alexandra Grange.
Awards / Recognitions (23)
- 30 Jan 2026Recipient: Hallmark Luxury Care Homes
- 31 Jan 2025Recipient: Hallmark Luxury Care Homes
- 31 Jan 2024Recipient: Hallmark Luxury Care Homes
Accreditations
There are no accreditations posted yet for Hallmark Alexandra Grange.
Meet the Team (3)

I joined Alexandra Grange on the 1st of June 2020 as Deputy Manager. I was very excited to become part of the family and also to be a part of a company that truly believes in providing high-quality relationship-centred care.
I was promoted to the role of General Manager in August 2022. I am extremely honoured and privileged to be given this opportunity. We have a great team who are here for the residents. Together, we enable residents to be who they are as individuals and provide peace of mind to families by ensuring everyone is treated with the utmost respect and dignity.

I am the Business Administrator at Alexandra Grange, it is a diverse role involving internal recruitment and training of the team, also looking after their wellbeing. Doing the accounts and paperwork at home level. Ensuring the residents files are up to date.
I support the General Manager and Deputy Manager with whatever is needed.
My Background:I have been in care now for just over 2 years but I come from a business background running our own business for over 26 years.
About me:I love outdoor adventures and new experiences

Having worked in the care industry since 2010, I have gained a lot of experience in supporting families through every step of their care journey.
It’s my job to be your main point of contact and ensure you have a positive experience from the moment you enquire with us. It’s a pleasure to be part of such a warm and vibrant community, and I’m truly looking forward to getting to know you and your loved ones.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Alexandra Grange to verify any information. View our terms and conditions. Hallmark Alexandra Grange has an Enhanced Service -more info.