Windmill House

14 Browick Road, Wymondham NR18 0QW
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9.7 157 Reviews
  • Windmill House, Wymondham
Windmill House is pleasantly located in the Wymondham area of Norfolk, with scenic gardens and countryside surroundings, in order to achieve an environment in which a relaxing retirement can be enjoyed and professional care standards achieved.

The accommodation and staff expertise are both ideal for the requirements of people with a form of dementia, including Alzheimer's, incorporating innovative practices where they may assist with mental health well-being.

There are fifty-seven rooms available in total and carers can be contacted at all hours of the day and night.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1458
  • Self-Funded Residential Dementia Care: £1200 – £1458
  • RESPITE Self-Funded Residential Care: £1300 – £1558
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1558

These prices are only a guideline, please contact Windmill House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Maria Paranal (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (59)
  • Single Rooms with ensuite Wet Room (57)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Windmill House Reviews (157)

Total of 157, showing 61-80
9.7

Windmill House has a Review Score of 9.7 (9.746) out of 10, based on 29 reviews in the last 2 years. Over all time Windmill House has 157 reviews.

Overall Experience

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  • 28
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Date Published

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128

Review from Andrew B (Son of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has been in this care home since 30/12/20. So far, all has been very good. His level of care is a vast improvement on his home care, that he previously had. As a family, we are very happy with the all-round care and facilities of Windmill House. Our father is happy, also. We are sure our
father will spend a happy time there.

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Review from K F (Daughter of Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the care home as a whole. Our mum is looked after with great care. All the staff are lovely and easy to speak to when needed. Always on hand to help. Couldn't ask for a better environment for your loved ones.

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Review from Jade P (Granddaughter of Resident) published on 2 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan, who has sadly now passed away, was cared for at Windmill House in her last 6 months of life and in that time I cannot thank the staff enough for all the loving care they gave to her. Windmill House is a friendly, caring, well looked after care home and I would highly recommend this home to my
friends and family. Again thank you to all staff members that made my nan's last 6 months the best that they could be.

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Review from J L (Daughter of Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff highly enough for all the love and care they give to my mum. They are all angels.

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Review from Deborah L (Daughter of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

These are difficult times for everyone. We are all aware of the sadness for elderly people in care who feel they have been abandoned by their family. Those who are truly unable to understand the implications of the covid restrictions imposed by Government Guidelines.
My mother has been a resident in
Windmill House for nearly a year and the caring team there have coped extremely well. They have made every effort to involve family members and facilitate visits within the Guidelines. The team has been very caring and patient. They seek to make the lives of the residents as happy as possible. I would recommend it for your dementia relative.

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Review from S W (Son of Resident) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that mother receives is just excellent. The home deserves it's outstanding.

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Review from Susan S (Wife of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum settled into Windmill House as if it was her own home from the start and lived there for two years happily and contented. When my husband needed care, I naturally wanted him to be at Windmill House too. The staff are caring and compassionate, giving of themselves as if the residents are their
own family. Sadly my husband's time with them was short and not always easy. The staff never gave up on him and did everything they could to meet his needs in a loving way.

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Review from H G (Daughter of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Windmill House are fantastic to both their residents and the relatives alike. Nothing is too much trouble; they've really stepped up to be true heroes in keeping everyone safe and well during Covid.

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Review from Robert B (Son of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Windmill House have been excellent in their treatment of my mother. In the 18 months she was a resident she enjoyed their company and I've not seen her laugh so much in a long time. The staff kept her fed/entertained and regularly topped up with tea and biscuits! She had freedom to wonder
and she was able to 'help' the staff in their rounds making beds (she was an ex nurse). She's gone now, but I have no doubts her last 18 months were all the better for being at Windmill House. Thank you!

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Review from L F (Daughter of Resident) published on 13 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A well-run care home treating all if it's resident with dignity and respect.
Well deserved of it's "outstanding" CQC score.

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Review from June E (Daughter of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Windmill Houe for several years. During this time she was treated with the utmost care and compassion, knowing she was being looked after so well was a huge weight lifted off the families shoulders.

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Review from M L (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems very happy, the care is very good and there is always entertainment. Can't fault anything.

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Review from D M (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here work so hard to make it a friendly warm atmosphere and always interact with the residents. There is always something going on to keep the residents engaged. I would certainly recommend, it's head and shoulders above other care homes.

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Review from R K (Friend of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very attentive and the activities are exceptional. The residents are always well looked after.

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Review from R H (Husband of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Windmill House is the most caring home in my experience. All the staff are cheerful and loving. My wife could not better care anywhere. The facilities are first-rate and the attention to detail is wonderful. It is a great comfort to me that my wife is looked after so well.

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Review from Daphne C (Niece of Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival, there is always a warm welcome from the staff. The home is clean and comfortable and is being redecorated with soft and relaxing colours but with bright cushions and flowers. The staff are helpful and caring and there is always someone to discuss any concerns relating to the care of a loved
one.

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Review from M A (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Windmill House is an extremely good home. The care and attention is second to none. I wouldn't want my mum to be anywhere else. The management and staff are always very friendly and caring. Excellent care home.

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Review from C S (Daughter of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting 'Windmill House' you are always greeted with a smile from staff, and they always make time to discuss any issues or worries with us, which would be very rare as the care is really excellent. Mum is very happy and contented and has made some lovely friends both with other residents and
visitors too, as we, ourselves have met some lovely people here. It is always a pleasure to visit and you are made very welcome whatever time you arrive at 'Windmill House'.

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Review from M H (Friend of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been here for one year, and she loved being here from the first day and still does.

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Review from J W (Relative of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always welcoming to visitors.
Management keep everything 'ship-shape'.
Carers give residents thoughtful attention with kindness and humour.
There's a great range of activities.

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Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Windmill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.746 for Windmill House is calculated as follows: ( (264 Excellents x 5) + (64 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 339 Ratings = 4.746

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windmill House is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Mar 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

Meet the Team (3)

Maria

Maria Paranal

Job Title: Home Manager

Welcome to Windmill House! I have managed a few care homes, was heavily involved in quality and compliance and helped out other managers before joining as the Home Manager of Windmill House. I always believe that caring for the residents is done through a partnership between families and everyone in the care home including the members of the multidisciplinary team. What makes Windmill House special is our commitment to making this a homely environment where visiting the residents is like coming to their own home and seeing friendly faces just like we are all one happy family. My whole team here in Windmill House is exceptional and everyone is willing to go over and beyond. Please feel free to visit our lovely home to see and experience it for yourself!

Jayne

Jayne Smith

Job Title: Home Administrator

Joined: 2023

My name is Jayne, and I have worked at Windmill House since July 2023 in the role of Administrator. The home is very welcoming and friendly with a very friendly team to work with and always happy to help if there are worries and concerns.

Simon

Simon

Job Title: Maintenance

Hi, my name is Simon, and I'm the Maintenance Man at Windmill House. I've had the pleasure of working here for many years, starting my journey as a care assistant. Over the years, I've developed a deep connection with the residents and enjoy being part of their daily lives. While my role now focuses on maintenance, I still find great joy in interacting with the residents whenever I can. It's incredibly rewarding to be part of such a caring community, and I take pride in ensuring everything runs smoothly so that everyone feels comfortable and well taken care of.

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