Windmill House

14 Browick Road, Wymondham NR18 0QW
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9.8 166 Reviews
  • Windmill House, Wymondham
Windmill House is pleasantly located in the Wymondham area of Norfolk, with scenic gardens and countryside surroundings, in order to achieve an environment in which a relaxing retirement can be enjoyed and professional care standards achieved.

The accommodation and staff expertise are both ideal for the requirements of people with a form of dementia, including Alzheimer's, incorporating innovative practices where they may assist with mental health well-being.

There are fifty-seven rooms available in total and carers can be contacted at all hours of the day and night.
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Care Provided by Windmill House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1450
The price(s) shown are provided by the care home. Contact Windmill House for full pricing details and T&Cs.

Contact Windmill House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Windmill House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Maria Paranal (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (59)
  • Single Rooms with Ensuite Wet Room (57)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Windmill House Reviews (166)

9.8

Windmill House has a Review Score of 9.8 (9.819) out of 10, based on 22 reviews in the last 2 years.
Over all time Windmill House has 166 reviews.

Overall Experience
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Reviewer Connection to Windmill House
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Total of 166, showing 21-40
Review from M B (Next of Kin) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager is a superb professional. Attitude towards staff and residents is fabulous, very caring and incredibly sensitive. Truly professional in her field. The whole staff and team embrace every part of the home. I am thrilled as next of kin to one of the residents. I could not have chosen a better
care home for him to be, so happy and settled in this beautiful home.
Reply from Maria Paranal, Manager at Windmill HouseThank you for your kind and positive words. We will share your feedback to the staff team.
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Review from Philip S (Son of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Windmill House for over two years now. She always says how lucky she is to be in "this wonderful home".
Reply from Maria Paranal, Manager at Windmill HouseWe are very happy to provide Mum and our other residents a "wonderful home". Thank you so much for your feedback.
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Review from S S (Daughter of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found the home has a good atmosphere and overall the staff are very friendly and welcoming. Standard of care is good but communication could be improved, not always informed of changes to my dad's care, involved in review of his care plan. The home has plenty of activities for residents
to join in and staff very proactive. Relative meetings held but not always given much notice of dates in advance. Food choice can be limited, especially at teatime, Dad is diabetic. Menu needs reviewing, raised with staff.
Reply from Maria Paranal, Manager at Windmill HouseThank you for your kind feedback. We continue to try and improve our service and we value your comments. We will pass this on to our team.
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Review from J K (Resident) published on 26 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was welcome as I arrived from the hospital and was taken to my room, which is extremely comfortable. The staff are all very kind, nothing is too much trouble. The food is very good, with a selection of very good meals and every day we have entertainment and items to make which I enjoy doing. Also,
family members are always welcome. All in all everything and the staff are perfect, I am very happy here.
Reply from Maria Paranal, Manager at Windmill HouseThank you for your positive feedback. We hope you enjoy your stay with us.
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Review from E P (Friend of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited a friend who is a resident at Windmill House. It was her birthday celebration. I was impressed by the attentiveness and friendliness of the staff. They went above and beyond to make my friend's birthday joyful and special. The home felt homely and full of positive energy.
Reply from Maria Paranal, Manager at Windmill HouseThank you. Your feedback speaks volumes about the quality of care and dedication of the staff here at Windmill House. We are sure you will have many more joyful moments shared with your friend in here. We shall pass this on to our team. Everyone will be delighted to hear such wonderful feedback.
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Review from G P (Son of Resident) published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Windmill House offers an ideal environment for my mum - she is safe, well cared for and looked after by all the staff. There is a clear ethos of a caring home. Where the residents' needs are of paramount importance. I'm happy that my mum enjoys living at Windmill and is very well looked after and cared
for. She loves the food and the regular entertainment. I'm happy that she is happy and well looked after.
Reply from Maria Paranal, Manager at Windmill HouseThank you so much for your kind feedback. We will pass this to everyone in the team who will be delighted to know their care and efforts have been appreciated.
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Review from Linda E (Niece of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has lived here since October and she is doing really well. She has made friends, she has a nice room overlooking the garden. Looking forward to being able to sit outside once the weather is better.
Reply from Maria Paranal, Manager at Windmill HouseThank you so much for your kind words. The weather is getting better, it would be nice to see you all outside soon enjoying the garden and the fresh air.
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Review from C P (Daughter of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is well cared for, clean and happy. Staff are kind and thoughtful. His key worker is excellent. There are always stimulating activities for him to join in.
Reply from Maria Paranal, Manager at Windmill HouseThank you so much for your kind feedback. We will share this to our team.
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Review from M C (Friend of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting, I have always found the premises to be at a good level of cleanliness and the staff to be most polite and helpful. They treat the residents with respect and dignity and there appears to be a good selection of activities for them.
I am unable to comment on the management or the food,
but would assume these are of a high level based on the other areas, neither can I comment on value for money.
Reply from Maria Paranal, Manager at Windmill HouseThank you so much for your kind comments. We will pass this on to our our team.
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Review from Chris P (Son of Resident) published on 11 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's residence at Windmill House gives us peace of mind that she is not going to have a fall or medical emergency on her own.
She has made friends and particularly enjoyed the festive activities and entertainment.
Staff are attentive and friendly, reassuring us that she is in the right place.
Reply from Maria Paranal, Manager at Windmill HouseThank you so much for your positive feedback, Chris. We will pass these lovely comments on to the whole team.
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Review from G N (Daughter of Resident) published on 29 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is happy and hot content at Windmill House. The staff are caring to dad and my mind is at rest knowing he is being looked after. The activities are great for the residents who wish to partake.
Reply from Maria Paranal, Manager at Windmill HouseThank you for your very kind feedback. We are glad your dad is happy and contented here in the Home. We will pass your positive comments to everyone.
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Review from Chris S (Daughter of Resident) published on 13 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live overseas so I visited my mum at this care home for the first time in May. It was clean and the staff were very friendly and caring. It is spacious and has many rooms for guests to sit with their loved ones for coffee and a chat. The staff are professional and very helpful. My only complaint is
that when I call to speak to my mum, which I do twice a week, the phone often rings with no answer or the call is disconnected. I last spoke to one of the staff members and she was lovely, patient and very kind, answering all my questions and concerns. Keep up the good work and thank you for all you do for my mum. Bless you all.
Reply from Maria Paranal, Manager at Windmill HouseThank you for your kind feedback. We are really happy that we are able to support your mum. My apologies if there have been issues with you calling the home. Rest assured our telephone lines are working properly. Please call between the hours of 9-5 UK time if possible as our time difference might be a constraint. On weekends when our admin is not in, the team leaders endeavour to answer within three rings, unless they are dealing with an emergency. Please let us know if you have suggestions on how we can best facilitate your calls to your mum and we are happy to help. Maybe we can set a schedule like other families who are overseas do. Again, thank you. We will pass your feedback on to our hardworking team.
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Review from Elizabeth W (Daughter of Resident) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mother receives at Windmill House. I am particularly impressed with the entertainment and activities organised. The residents will certainly never be bored! The food and cleanliness are of a very high standard.
Reply from Maria Paranal, Manager at Windmill HouseThank you so much for your lovely comments. We will pass this to the team. We are glad you are happy with your overall experience.
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Review from A E (Son-in-law of Resident) published on 7 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfied with the home. There is a lovely atmosphere and the staff are warm and caring. The residents are busy all week with activities.
Reply from Maria Paranal, Manager at Windmill HouseThank you so much for your positive feedback. We will pass your comments to our team.
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Review from T S (Daughter of Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were delightful, helpful and cheery. Our family came to celebrate my mother's 90th birthday. The greeting cafe was decorated with bunting and banners and we were presented with a surprise birthday cake all of which was a lovely surprise. We have always been made to feel very welcome during
our visit and I have every confidence in how the staff look after and care for my mother. Her dinner was served while we were with her. it smelled very tasty and looked appetising. Mum was eager to eat it despite having already had cake!
Reply from Maria Paranal, Manager at Windmill HouseThank you so much for your kind words. We aim to deliver the best care to our residents. I'm glad your mom enjoyed her birthday celebrations with everyone in your family present in the Home. I will pass this message to the team who am sure will be happy to hear about your feedback.
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Review from Sue A (Daughter of Resident) published on 25 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My lovely mum has been at Windmill House for just over a year now. Without doubt, the staff are their biggest asset, they are kind, happy to help, and although busy they always have time to stop and chat with Mum. Mum is settled and happy. Always something going on. Just this week they have had a shopping
experience, a mother and toddler group visit, pamper sessions, outings to the town, a therapy dog visit, and an old-style cinema film show. No two days are the same, no time to feel lonely or bored.
Many thanks to all the staff, Mum is smiling and happy when I see her.
Reply from Maria Paranal, Manager at Windmill HouseThank you for your kind words. This feedback will be passed on to the lovely team. I'm sure they'd love to hear they're being appreciated for their care and commitment.
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Review from Richard H (Friend of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whilst there are a number of challenging residents, all staff remain friendly and 'on the whole' this is a happy and pleasant care home. The return of the welfare lead has certainly improved the mood of the residents.
The lack of a dedicated staff training room can be annoying to visitors as the refreshment
cafe is used. A schedule of training would help visitors to arrange visits when the cafe is available. The location near the town centre enables accompanied residents to get out and about.
Reply from Maria Paranal, Manager at Windmill HouseThank you so much for your feedback, Richard. We are happy you feel the home is "a happy and pleasant place" as for the schedule of training, we will try our best to plan these things better. The next scheduled training is the 17th of October, we will make sure families are going to be made aware beforehand and allocate a place for you to share precious times with your loved ones.
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Review from A W (Daughter of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the staff here are amazing always met with a smile and my mother is beautifully looked after. I couldn't ask for more from everyone. Thank you for all your hard work.
Reply from Maria Paranal, Home Manager at Windmill HouseThank you for your kind words. We endeavour to give all our residents the care and attention they need, if not more. We will pass on the lovely feedback to everyone in the team.
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Review from S A (Daughter of Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
As a family we picked Runwood Homes as it seemed well run and had plenty of activities as my mother was very sociable and happy.
We have had many issues as a lack of communication when problems arose it took many times repeating the same request to get the problems resolved but communication now has
got better.
Management has been in such turmoil, there have been several managers, leaving the staff with no proper leadership. One manager who came and stayed only a few weeks seemed perfect for the job and seemed to get things done and made a difference. Carers are kind and considerate and do their best considering the upheaval of these last few months.
Reply from Martha Nhidza, Regional Operations Director at Windmill HouseDear S A,
Firstly, thank you for choosing our home to care for your loved one. Secondly, thank you for bringing the above concerns to our attention. This has been investigated and lessons have been learned and have been shared with staff to help us improve the care, communication, and well-being for our residents. We welcome both negative and positive feedback as this helps us to improve our service.
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Review from Anthony F (Friend of Resident) published on 2 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I organised for four old rugby players to visit a resident who is a a member of our club, I have also visited on four or five other occasions. Our friend is on the dementia unit. On our visit we had lunch with him, which was a great way to engage him. The thoughtfulness and consideration of the staff
was amazing. Our visit was for nearly four hours. As you sit, you watch and see all the staff interacting with residents; they were all kind, gentle, helpful and fully engaged. First-class.
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Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for Windmill House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.819 for Windmill House is calculated as follows: ( (216 Excellents x 5) + (41 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 260 Ratings = 4.819
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Windmill House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (3)

Maria

Maria Paranal

Job Title: Home Manager

Welcome to Windmill House! I have managed a few care homes, was heavily involved in quality and compliance and helped out other managers before joining as the Home Manager of Windmill House. I always believe that caring for the residents is done through a partnership between families and everyone in the care home including the members of the multidisciplinary team. What makes Windmill House special is our commitment to making this a homely environment where visiting the residents is like coming to their own home and seeing friendly faces just like we are all one happy family. My whole team here in Windmill House is exceptional and everyone is willing to go over and beyond. Please feel free to visit our lovely home to see and experience it for yourself!

Carlie

Carlie Phillips

Job Title: Financial Administrator Joined: 2014

I have been part of Windmill House since 2014, beginning my journey as a Care Assistant. Through dedication and growth, I progressed to Acting Care Team Leader before becoming the Home’s Administrator in 2017.


I hold a Level 3 qualification in Health and Social Care, along with a Level 2 qualification in Business Administration, which support me in delivering both compassionate care and effective organisation within the home.


Windmill House is more than just a workplace to me—it feels like a second home. It’s a warm, welcoming, and friendly environment, made truly special by the people within it. I feel incredibly fortunate to be part of such an amazing team, all of whom are committed to providing the highest standard of care.

Simon

Simon

Job Title: Maintenance

Hi, my name is Simon, and I'm the Maintenance Man at Windmill House. I've had the pleasure of working here for many years, starting my journey as a care assistant. Over the years, I've developed a deep connection with the residents and enjoy being part of their daily lives. While my role now focuses on maintenance, I still find great joy in interacting with the residents whenever I can. It's incredibly rewarding to be part of such a caring community, and I take pride in ensuring everything runs smoothly so that everyone feels comfortable and well taken care of.

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