Windmill House

14 Browick Road, Wymondham NR18 0QW
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9.8 158 Reviews
  • Windmill House, Wymondham
Windmill House is pleasantly located in the Wymondham area of Norfolk, with scenic gardens and countryside surroundings, in order to achieve an environment in which a relaxing retirement can be enjoyed and professional care standards achieved.

The accommodation and staff expertise are both ideal for the requirements of people with a form of dementia, including Alzheimer's, incorporating innovative practices where they may assist with mental health well-being.

There are fifty-seven rooms available in total and carers can be contacted at all hours of the day and night.
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Care Provided by Windmill House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1458
  • Self-Funded Residential Dementia Care: £1200 – £1458
  • RESPITE Self-Funded Residential Care: £1300 – £1558
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1558

These prices are only a guideline, please contact Windmill House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Maria Paranal (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (59)
  • Single Rooms with Ensuite Wet Room (57)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Windmill House Reviews (158)

9.8

Windmill House has a Review Score of 9.8 (9.803) out of 10, based on 27 reviews in the last 2 years.
Over all time Windmill House has 158 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Windmill House
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Total of 158, showing 41-60
Review from R T (Son of Resident) published on 24 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home was highly recommended to me, both by relatives of residents and medical professionals. I have no complaints with either the facilities, cleanliness or care that has been provided to my mother. There seems to be a loyal, long-standing selection of friendly carers, which to me indicates an
establishment that is to be recommended.
Reply from Julie Aldred, Home Manager at Windmill House

Hello, thank you for the review. We are grateful to hear that we exceeded your expectations and the treatment of our residents are the number one priority. We are happy to hear you are satisfied with your mother's care.

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Review from N L (Friend of Resident) published on 10 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good service and care, he is well looked after and always seems happy. He is always telling me the staff are very caring and attentive.
Reply from Julie Aldred, Home Manager at Windmill House

Hello, thank you for your review. Our staff's number one priorities are the care and attention provided to the residents, and we appreciate that you are satisfied with your friend's care. Your feedback greatly enhances how we provide our care and we are grateful.

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Review from Stephen H (Nephew of Resident) published on 10 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt has been a resident since June 2020. Unfortunately, circumstance (Covid) has meant she or visitors have not been able to experience all the good things that Windmill offer. But in my dealings with Windmill, they reflect a very well managed organisation and in a very friendly manner. The care
is second to none.
Reply from Julie Aldred, Home Manager at Windmill House

Hello Stephen, thank you for the thoughtful review. Your feedback greatly enhances the way we perform our care and we are grateful that you are satisfied with your uncle's care.

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Review from M T (Sister of Resident) published on 4 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care they take to keep my sister well cared for is remarkable. The staff are really caring and helpful.
Reply from Julie Aldred, Home Manager at Windmill House

Thank you for your review. We are happy that you and your sister are satisfied with her care. Your comments help us further enhance the care we provide to our residents, and we are appreciative of your feedback.

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Review from Ian L (Son of Resident) published on 16 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support given to my father for the past few years have been exceptional. Particularly considering the Covid-19 pandemic and the difficulties arising from this. Bravo to all the staff and a pat on the back to the management. Well done!
Reply from Julie Aldred, Home Manager at Windmill House

Hello Ian, thank you for the review. We understand the pandemic has led to tougher circumstances for all, and we are thrilled that you remain satisfied with the care we provide for your father. Thank you again for your wonderful feedback.

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Review from Adam W (Cousin of Resident) published on 30 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to say a very big thank you to the staff at Windmill House for looking after my cousin so well for the last six months. She is now moving on to a different nursing home due to her ongoing medical needs. During her time at Windmill House, my cousin has been really well cared for and has
been very happy. The staff are kind and thoughtful, have supported us as relatives and have kept us well informed. We are very sad indeed at saying goodbye to Windmill House and will miss the staff very much.
Reply from Julie Aldred, Home Manager at Windmill House

Hello Adam, thank you for your wonderful review. We are glad to hear that you have been satisfied with your cousin's duration of stay at Windmill. We will miss you too.

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Review from Kirsty G (Daughter of Resident) published on 25 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t thank Windmill House enough for all the care and support they gave my mum and me over the last 17 months. From day one, it was the first lockdown I didn’t know anything about the home apart from what I had researched and then phoning them, they were very welcoming and friendly. Mum received
the best care that I could have wished for. All the staff were very aware of Mum’s needs.
I was kept informed about everything regarding Mum and when I called them, they had time to talk and discuss what Mum had been doing and how she was.
Windmill House you are amazing! Thank you.
Reply from Julie Aldred, Home Manager at Windmill House

Hello Kirsty, we are happy to hear you are satisfied with your mother's care. Your comments greatly enhance the service of care we provide to our residents, and we appreciate your positivity. Thank you for the review.

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Review from Linda W (Daughter of Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my experience, the Windmill House team have gone above and beyond to make sure that my dad's transition from being at home to living at Windmill House, during the current Covid-19 situation, has been done as caringly and successfully as possible. He settled in well and we have all been made to feel
welcome. The staff are friendly and accommodating, we are super grateful for all their help and support. Big thanks to everyone and keep up the great work.
Reply from Julie Aldred, Home Manager at Windmill House

Hello Linda, thanks so much for the review. We are so grateful to hear that you continue to be satisfied with your father's care, even in the toughest circumstances brought on by the pandemic. Thanks again for your thoughtful feedback.

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Review from C M (Granddaughter of Resident) published on 18 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother has been a resident here for a few years, and the staff have always treated her with kindness and respect. My family are so grateful that she is being looked after so well. It is a weight off our minds to know she is safe and looked after, even as her illness progresses. Her room is always
clean, and she always looks tidy and cared for. Thank you.
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Review from John L (Brother of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having visited my sister a number of times, each time the home is always clean, tidy and welcoming and I can't fault it on anything that I know of.
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Review from Nicholas S (Nephew of Resident) published on 7 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was very well looked after. Windmill House staff looked after her extremely well. In conversation, my aunt was very happy with the food, her room and the general feel-good factor within the home. It has been a particularly trying time for the home, due to covid but the family, again have been
impressed that all regulations were met at all times, to keep my aunt safe and well. A big thank you to all the staff.
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Review from Nikki T (Daughter of Resident) published on 7 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very happy to see Mum so settled and well cared for at Windmill House. Her room is clean and tidy. Photos have been put up, making it her own personal space. Mum tells me she is happy and that I should "get my name down now" for a place!
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Review from Graham A (Son of Resident) published on 7 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was great to spend time with Mum. We found the staff most welcoming after a long lockdown.
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Review from Marie A (Daughter of Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Only just been allowed in due to Covid. The Visitor Coordinator I have interacted with has been super helpful and kind, she is a gem.
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Review from Calogero F (Son of Resident) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My fathers stay so far has been a pleasant one, the staff are kind, the food is good, the rooms are clean and smell nice and warm.
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Review from David S (Son of Resident) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff prepared, friendly, clear instructions.
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Review from P D (Wife of Resident) published on 15 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with all care given at Windmill House, especially during Covid. Pleasant surroundings and friendly staff.
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Review from H W (Daughter of Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home provides very good care for residents. They have an excellent understanding of dementia needs. Windmill House have been outstanding during this difficult time of Covid-19.
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Review from Sam B (Daughter of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and welcoming - lovely environment.
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Review from Yvonne D (Resident) assisted by family/friend published on 9 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always know I shall be well looked after and the carers are first class.
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Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for Windmill House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.803 for Windmill House is calculated as follows: ( (260 Excellents x 5) + (48 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 315 Ratings = 4.803
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Windmill House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (3)

Maria

Maria Paranal

Job Title: Home Manager

Welcome to Windmill House! I have managed a few care homes, was heavily involved in quality and compliance and helped out other managers before joining as the Home Manager of Windmill House. I always believe that caring for the residents is done through a partnership between families and everyone in the care home including the members of the multidisciplinary team. What makes Windmill House special is our commitment to making this a homely environment where visiting the residents is like coming to their own home and seeing friendly faces just like we are all one happy family. My whole team here in Windmill House is exceptional and everyone is willing to go over and beyond. Please feel free to visit our lovely home to see and experience it for yourself!

Jayne

Jayne Smith

Job Title: Home Administrator Joined: 2023

My name is Jayne, and I have worked at Windmill House since July 2023 in the role of Administrator. The home is very welcoming and friendly with a very friendly team to work with and always happy to help if there are worries and concerns.

Simon

Simon

Job Title: Maintenance

Hi, my name is Simon, and I'm the Maintenance Man at Windmill House. I've had the pleasure of working here for many years, starting my journey as a care assistant. Over the years, I've developed a deep connection with the residents and enjoy being part of their daily lives. While my role now focuses on maintenance, I still find great joy in interacting with the residents whenever I can. It's incredibly rewarding to be part of such a caring community, and I take pride in ensuring everything runs smoothly so that everyone feels comfortable and well taken care of.

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