Windmill House

Mum's been at Windmill for a couple of months now and we're really glad that she's there. Mum has quite advanced Alzheimer's and she wasn't able to live independently at home after my father died earlier this year. Of course, moving into residential care was a big step for Mum (and the rest of us) but we were really pleased how quickly she adapted to life there. The team are really good at establishing routines which keep Mum as relaxed and calm as possible. She enjoys the sense of community and companionship with staff and the other residents. With dementia there are always going to be good days and bad days, but we feel like Windmill is giving mum the best chance of more of those good days.

I am consistently overwhelmed by the outstanding care and professionalism of all the team, especially Maria, manager.

Generally very happy with the quality of care and staff. There are a few occasions where there has been handling that could be more gentle, but this appears to be with the staff that are not the main carers. Overall, OT, activities etc are v. good Especially singing activities

I have always found the staff friendly and very caring. You cannot fault their commitment. They all work very hard and put every effort into all the events they hold. My mother is always very complimentary about the food she is given. My family and I are very happy that my mother is in the care of the staff at Windmill House and would like to thank them all for looking after her.

'Care' facility. Sadly being bedridden, mum is unable to take part in the many varied activities that are put on for the residents to keep them stimulated and entertained. From everything I witness during my visits these all pay off as between the staff and residents the smiles are bountiful. I could not recommend Windmill House more.

We have been visiting Windmill House on a regular basis since January 2025. At the onset we received a friendly and warm welcome from all of the staff with whom we came into contact, and this clearly reflect the philosophy of the home. From our observations the utilities are of a high quality, and maintained to an excellent standard. Our friend has a single en-suit room where we can meet in comfort. There is also a coffee lounge where residents can entertain their visitors with tea and coffee provided. Our friend advises that the food is excellent and there is always a choice of any meals. We have also been impressed by the many and varied activities that are organised for the benefit of the residents, both within and the outside of the home.The fact that the Care Quality Commission in their most recent report of March 2025 rated the home Good in all five disciplines inspected speaks for itself. We would commend Maria and her dedicated group of staff for all their good work

The management are always open and available to talk to.

We are delighted with the standard of care at Windmill House. The staff are friendly, attentive and thoroughly professional. Our mother has settled in very well.

My friend has been transferred to the Windmill House Wymondham care home. I have noticed the change in her general health. She appears much happier and alert. There are lots of activities that encourage and include the residents. My friend tries to get involved in those she's interesting in.The home is very clean and cheerfully decorated. All the members of staff that I have spoken to have been helpful. I believe my friend has settled well in this home and is happy.

My mum has had a few health issues and they always have a plan in place to give her the best individual care. Would recommend for sure.

I love coming to the care home to see my great granny. I visit her a lot, we are close. All the staff are very welcoming, happy kind and caring. My great grandma is happy there has friends, there's always something going on like activities and events.

Dealing with dementia in the family and deciding to place a loved one, especially a parent, into a care setting is never going to be easy, but the support, advice and warmth we've continually experienced from Maria and her team has made it that little bit easier. Mum has been living at Windmill House for a year now and I do genuinely feel she is part of a community. The residents have mixed needs but staff pull together and work so hard to create a relaxed, fun and homely environment. Yes, occasionally little issues arise as you might imagine in a setting such as this, but the tight knit team do their best to put our minds at rest and ensure mum is well cared for, clean, fed with tasty home cooked food, entertained and most importantly loved! I honestly feel so fortunate to have found Windmill house.

She is now safe and I can relax in the knowledge she is in the best place possible. A shared thank you to the staff team is nowhere near enough to express my gratitude!

From my very first contact with Windmill House, as a daughter of soon to be resident, the staff at every level have been kind, reassuring and knowledgeable. The care my mother has received is way beyond expectations and I can relax in the knowledge that her final days are being spent on such caring surroundings. The admiration I feel towards all staff includes the managerial, administrative, caring, cleaning and chefs.

Made to feel very welcome when visiting! Staff know where she is when I arrive and tell me how she has participated with things after the previous few days. Plenty of activities going on throughout the day with staff fully engaged.

My Mum has not been so occupied and happy in a long time. I know she is safe and extremely well cared for both emotionally and physically. Windmill house has been and still is a God send. I highly recommend this caring care home.

My dad came into Windmill House from another local care home which we thought was good! But wow, the difference we have found with Windmill House is totally different experience. Much more friendly staff, a pleasant reception area, excellent care with experienced staff. Food is great and the chef is so friendly with residents & guests. A particular staff member is brilliant with all the residents, her games & entertainment for residents is top notch. The manager has to take a lot of credit as it starts at the top. 10/10 thank you xx

Windmill House staff and management are all amazing. I myself worked in care for 20 years of which a lot of these years in managerial/senior positions and I couldn't fault Wildmill House. They tick ALL the boxes for good/excellent care, compassion and understanding of the complete needs of their residents. The home is fresh and smells clean no matter what time of day it is, all staff are kind and welcoming.

The manager & her team are all incredible & the care home is really 'a home from home' where Mum has now been for 8 months. This is her 'forever home'.

Thank you the manager and all the wonderful team