Windmill House

14 Browick Road, Wymondham NR18 0QW
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9.8 166 Reviews
  • Windmill House, Wymondham
Windmill House is pleasantly located in the Wymondham area of Norfolk, with scenic gardens and countryside surroundings, in order to achieve an environment in which a relaxing retirement can be enjoyed and professional care standards achieved.

The accommodation and staff expertise are both ideal for the requirements of people with a form of dementia, including Alzheimer's, incorporating innovative practices where they may assist with mental health well-being.

There are fifty-seven rooms available in total and carers can be contacted at all hours of the day and night.
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Care Provided by Windmill House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1450
The price(s) shown are provided by the care home. Contact Windmill House for full pricing details and T&Cs.

Contact Windmill House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Windmill House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Maria Paranal (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (59)
  • Single Rooms with Ensuite Wet Room (57)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Windmill House Reviews (166)

9.8

Windmill House has a Review Score of 9.8 (9.819) out of 10, based on 22 reviews in the last 2 years.
Over all time Windmill House has 166 reviews.

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Review from P T (Son of Resident) published on 27 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
She seems to be well looked after and happy. She is warm, happy and secure.
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Review from J B (Daughter of Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother, who has dementia was brought to Windmill House in late July 2017. I had been caring for my mother until then but found it very hard. The staff at Windmill House are very kind, caring and attentive towards my mother and much to my surprise she has joined in lots of the activities on offer.
I have always been made welcome too.
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Review from Aileen M (Respite Resident) assisted by family/friend published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely marvellous to me, so caring.
I did not want to come here but I have enjoyed every minute.
Always been patient.
Staff, all of you are wonderful - I want to go home but you have all been marvellous.
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Review from G W (Daughter of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was admitted to Windmill House for respite care as mum was not able to cope with disturbed nights.
I was amazed at the friendly professional staff from the start. Thought it might be different for respite, but clearly not. Dad is now a permanent resident and we are so happy we have found such care
for not only dad but us (the family) too.
In fact, I have already recommended.
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Review from Carol S (Daughter of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A place was found for my mother at Windmill House for emergency respite care, following several falls at her flat, her health was deteriorating quickly. I visited the home and was given a full tour. I was impressed with the facilities and cleanliness. All my questions and worries were addressed by the
staff and the move was handled efficiently. I found the atmosphere very friendly and welcoming. The staff are charming and deal with situations that arise in a calm and caring fashion. My mother has settled very quickly and has stated that the staff can't do enough for her. I hope that this will be a permanent home.
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Review from Susan H (Daughter of Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with Windmill House in Wynmondham. My mother-in-law is very happy here. The home is clean and the food looks good. The staff are always very nice. My mother-in-law enjoys all of the activities arranged by the activities lady.
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Review from J P (Daughter of Resident) published on 1 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home was very helpful accepting Dad into the home at very short notice from being discharged from hospital. Staff are very accommodating making sure Dad settled in. There is always someone to speak to. Staff all very friendly. It's very modern yet has lots of memories from the past around the home.
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Review from Michelle M (Daughter of Resident) published on 14 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came to the Windmill Care home on the 27/2/2016. He suffered from dementia and it took a while for him to settle in but with the kindness and care of the staff, this did not take too long.
On the 1/4/16, my mother was diagnosed with terminal cancer, from visiting every day and being made
welcome to have lunch with dad, her visiting had to take place around her chemotherapy. The support and care given by The Windmill Care Home was amazing and very comforting.
My mother passed away on the 21/6/16 and again, our family and my father were supported with care and compassion. The care team manager cared for my father as if he was a member of her family until he passed away on the 30/10/16.
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Review from Dawn W (Daughter of Resident) published on 22 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been here for approx 18 months. I have found his carers and all staff to be exceptional. The place is always clean and well presented. A calm and relaxing place for residents and visitors. All cope extremely well under difficult circumstances. Emergencies are dealt with promptly and efficiently.
Highly recommended.
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Review from D P (Daughter of Resident) published on 14 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all very friendly/caring and helpful. The activities programme led by an amazing lady is always stimulating and varied.
Coffee mornings are always a treat to meet the other relatives.
When mums relatives from Belgium phone all the staff are very helpful in getting the phone to her etc.
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Review from Stephen T (Son of Resident) published on 2 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After five happy years at Windmill House, my father's care in his final days is second to none in this home. The staff are very attentive and trained in dementia care. I could not have wished for a better place for him to be.
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Review from Christopher B (Nephew of Resident) published on 27 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I as a visitor was made very welcome. Very nice staff. Nice clean rooms. Residents well looked after.
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Review from Christine B (Daughter of Resident) published on 25 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything is very good. Mum very happy. Staff and treatment very good. Really happy with her care.
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Review from Lorri (Daughter of Resident) published on 25 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent, giving the home a real family feel, treating each resident with care and warmth. The home is clean, fresh, lovely outdoor space and the rooms are bright and airy. The food is excellent.
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Review from Lesley B (Daughter of Resident) published on 20 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are professional, caring and empathetic. Mum is very happy with all staff and catering - they go the extra mile to stimulate activities and interests.
The home is always clean, tidy and welcoming to residents and families - there are areas to go and have private time with loved ones. Meals
are always monitored to ensure residents are eating and drinking well. Residents are given their own space if they want it. I would really recommend this care home - it takes the worry off my shoulders as I know mum is happy and cared for 24/7 - thank you :)
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Review from Sharon A (Daughter of Resident) published on 12 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Management and staff are always approachable and friendly. Any worries are listened to and followed up. Staff "go the extra mile" to encourage dad, such as walking a little when he had been wheelchair and stand aid only on arrival.


Other professionals are called in as necessary. Families are welcomed

and encouraged to join in with a range of activities and events.
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Review from Sharon S (Niece of Resident) published on 12 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found this home to be extremely pleasant, bright, light, airy and clean. The staff are helpful, informative and genuinely care for the residents. The garden is super, the residents are encouraged to participate in all the events that take place. The activities are thoughtful and fun.
They go out
of their way to get to know the ladies/gents likes and dislikes, hobbies and the jobs they used to do. I personally would be happy to live there. Most residents are happy/cheerful and mobile.
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Review from Natalie C (Granddaughter of Resident) published on 18 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice care home. Most staff are very helpful. My grandad seems very happy here and loves that he can go out into the garden from his bedroom. Lots of activities and entertainment going on. Staff members have also taken grandad out for walks which is lovely.
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Review from Teresa B (Daughter of Resident) published on 10 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the care that is provided. Staff are very helpful towards their needs.
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Review from J E B (Regular Volunteer) published on 10 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have visited people who have been looked after in the care home, also come regularly to the worship service on a Wednesday afternoon as I belong to a Church in Wymondham.
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Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for Windmill House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.819 for Windmill House is calculated as follows: ( (216 Excellents x 5) + (41 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 260 Ratings = 4.819
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Windmill House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (3)

Maria

Maria Paranal

Job Title: Home Manager

Welcome to Windmill House! I have managed a few care homes, was heavily involved in quality and compliance and helped out other managers before joining as the Home Manager of Windmill House. I always believe that caring for the residents is done through a partnership between families and everyone in the care home including the members of the multidisciplinary team. What makes Windmill House special is our commitment to making this a homely environment where visiting the residents is like coming to their own home and seeing friendly faces just like we are all one happy family. My whole team here in Windmill House is exceptional and everyone is willing to go over and beyond. Please feel free to visit our lovely home to see and experience it for yourself!

Carlie

Carlie Phillips

Job Title: Financial Administrator Joined: 2014

I have been part of Windmill House since 2014, beginning my journey as a Care Assistant. Through dedication and growth, I progressed to Acting Care Team Leader before becoming the Home’s Administrator in 2017.


I hold a Level 3 qualification in Health and Social Care, along with a Level 2 qualification in Business Administration, which support me in delivering both compassionate care and effective organisation within the home.


Windmill House is more than just a workplace to me—it feels like a second home. It’s a warm, welcoming, and friendly environment, made truly special by the people within it. I feel incredibly fortunate to be part of such an amazing team, all of whom are committed to providing the highest standard of care.

Simon

Simon

Job Title: Maintenance

Hi, my name is Simon, and I'm the Maintenance Man at Windmill House. I've had the pleasure of working here for many years, starting my journey as a care assistant. Over the years, I've developed a deep connection with the residents and enjoy being part of their daily lives. While my role now focuses on maintenance, I still find great joy in interacting with the residents whenever I can. It's incredibly rewarding to be part of such a caring community, and I take pride in ensuring everything runs smoothly so that everyone feels comfortable and well taken care of.

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