Windmill House

14 Browick Road, Wymondham NR18 0QW
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9.8 166 Reviews
  • Windmill House, Wymondham
Windmill House is pleasantly located in the Wymondham area of Norfolk, with scenic gardens and countryside surroundings, in order to achieve an environment in which a relaxing retirement can be enjoyed and professional care standards achieved.

The accommodation and staff expertise are both ideal for the requirements of people with a form of dementia, including Alzheimer's, incorporating innovative practices where they may assist with mental health well-being.

There are fifty-seven rooms available in total and carers can be contacted at all hours of the day and night.
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Care Provided by Windmill House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1450
The price(s) shown are provided by the care home. Contact Windmill House for full pricing details and T&Cs.

Contact Windmill House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Windmill House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Maria Paranal (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (59)
  • Single Rooms with Ensuite Wet Room (57)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Windmill House Reviews (166)

9.8

Windmill House has a Review Score of 9.8 (9.819) out of 10, based on 22 reviews in the last 2 years.
Over all time Windmill House has 166 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Windmill House
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Total of 166, showing 121-140
Review from Keri K (Regular Volunteer) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been lucky enough to be part of the volunteers visiting the care home since Christmas last year. I have enjoyed every visit and joining in with all the activities organised. The care home is extremely friendly and welcoming, the staff there are kind and compassionate. It is clear to me how the
residents at the home enjoy the activities I have been able to be part of. The atmosphere at the home is calm and caring. Each resident at the home is treated with dignity. Overall I really enjoy the time I spend at Windmill House and will continue to visit.
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Review from L C (Daughter of Resident) published on 7 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been delighted with mum's experience at Windmill House. Her room is beautiful and it feels like a real home. All the staff are really friendly and take time to listen to us and share mum's care.
Mum is really happy and settled quickly. Her individual needs are taken care of and she is gently
given the guidance and support that she needs.
The range of activities and exciting things to do has amazed us and we are very grateful to all who organise them.
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Review from J M (Niece of Resident) published on 3 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt was given very good care during the stay of two years. She experienced poor health and challenging behaviour during this time.
The carers were extremely good as were all the staff.
We really appreciated their kindness and care of us too towards the final few weeks of her life.
Thank you so
much Windmill House.
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Review from Jenny P (Daughter of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Windmill House are always polite and helpful. My dad has been there for over a year now and his care is always very good, he hasn't had so many falls like he was experiencing in his sheltered housing. The staff are very astute and pick up on any health problems that arise with dad quickly.
I know that dad feels safe and supported. They also do a lot of crafts and well being is thought of too.
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Review from Carol W (Niece of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is extremely important that there is good dialogue and communication between senior management, carers and all staff.
The carers, activities coordinator, domestic, laundry and kitchen staff at Windmill House are excellent.
Their role was professional, caring and supportive to our relation and ourselves,
at a difficult time for everyone.
At Windmill House relatives are encouraged not just to visit, but to involve themselves in functions and entertainment within the home so that a greater bond is achieved. This is welcomed by the team at all levels and roles.
Over six years, my husband and I have immersed ourselves in fundraising, organising and attending coffee mornings, garden parties as well as assisting in the provision of new facilities. By doing so, a greater understanding, awareness and acceptance of the situation is achieved and in turn benefitted our relative.
Our thanks to them all.
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Review from Karen W (Daughter of Resident) published on 9 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has Alzheimer's and has only been a resident for two weeks but she has settled extremely well. I believe the main reason for this is all the staff, they not only care for her needs but they seem to really care about her as an individual and understand her needs. The home itself is clean and light!
There is always something going on and residents seem happy and relaxed.
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Review from Gwynneth H (Daughter of Resident) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Windmill House is a very special place and I feel lucky that my mother lives there. Whilst it is not easy to accept the need for a parent to live in a care home rather than her own home, everyone at Windmill does everything in their power to smooth the way and provide support for both the resident and
the family.
This includes not only the management and care staff as one might hope and expect, but impressively also all the ancillary staff such as cleaners and catering staff (and hairdresser who visits). Everyone seems to share the same aim: to act as a team and maintain a happy, relaxed atmosphere. They treat all the residents as individuals and with respect. This is such a comfort to me and my mother responds very well to it.
I can't speak highly enough of the activities organiser and her volunteers. They provide so many things for the residents to do: this helps the residents' sociability and well being no end. My high scores are genuine and accurately reflect my thoughts.
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Review from L P (Daughter of Resident) published on 19 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following several falls at home, my mother came to Windmill for 2 weeks respite. She stayed for over 2 months and during this period she was warm, well cared for and fed. She made several friends and became part of the family. Mum was offered a place elsewhere where she could be more independent and
left Windmill at the end of November. The staff were all lovely - a special thank you to the manager and another individual, however, ALL staff were kind and caring people. For dementia residents, this home is first class. I have no hesitation in recommending Windmill and thank them all for the help and support to mum and me.
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Review from Elaine H (Relative of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff we met with, are of the highest calibre in terms of knowledge, experience, devotion to residents and interaction with concerned persons such as family members. Cannot speak too highly of the staff both management and all others, even the lady managing the tea trolley really friendly and welcoming.
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Review from Gavin W (Son of Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I work away and feel my mother is in very safe hands.
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Review from Wendy H (Wife of Resident) published on 17 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was in Windmill House for 2 and a half years until his death. Accommodation, cleanliness and personal care was good but the caring of the staff to the residents is outstanding. I cannot praise all the staff enough. Not being able to care for my husband at home, Windmill House was the next
best.
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Review from Sharon V (Daughter of Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my Dads care. ALL THE STAFF are extremely caring and professional with my dad. I was very dubious of my dad going into care but the staff have reassured me so much that my dad is cared for, happy and safe. I absolutely feel so much better for my dad and in myself. There is nowhere
else I would rather him be, only Windmill House.
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Review from N F (Granddaughter of Resident) published on 7 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Grandad seems very happy with his care and the environment.
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Review from Jo S (Daughter of Resident) published on 2 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are extremely caring. On occasion as with all care homes staffing can be a challenge. In the time my relative has been a resident, there have been two issues.
1/ Another resident getting physical - I was notified immediately and appropriate action was taken.
2/ Weeing on the bedroom floor
- daily cleaning and when the problem became worse after a discussion a nice laminate floor was laid to make cleaning easier and prevent odour.
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Review from G H (Niece of Resident) published on 27 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been made to feel very welcome by all the staff everytime we visit. They are very friendly and obliging. The cafe was set out for us with Happy Birthday banners when we visited on the day of my Aunts birthday, it made her 90th Birthday very special. Nothing is too much trouble for the staff.
My Aunt enjoys the activities especially the singing. The food must be good as she often has a second helping and eats everything they provide.
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Review from D B (Friend of Resident) published on 27 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Found Windmill House to be light and very pleasant. The staff are very polite and show care and kindness whenever I have been. They have a good range of activities for their residents and overall seem friendly and helpful.
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Review from Kirsty B (Daughter of Resident) published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother received whilst at Windmill House was excellent, I could not have wished for more. She was always treated with respect and understanding, always clean and the staff were wonderful. I would highly recommend Windmill House - a great team and a lovely environment.
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Review from Kay S (Daughter of Resident) published on 16 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care is exemplary. My mum is so strong and healthy, she looks and feels better than she has for years. The staff are really patient and caring. I feel genuinely welcome when I visit also.
The environment is lovely, with lots of different social spaces and lots of outside space too.
The activities coordinator takes time to find out about residents and include them in activities.
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Review from Viv M (Daughter-in-law of Resident) published on 11 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has settled well into her new surroundings at Windmill House. She feels safe and enjoys the varied activities provided by the excellent staff.
She was very pleased with herself after baking Bakewell Tarts yesterday, she has not managed to bake herself for several years. The achievement
was lovely to see. It clearly boosted her self-esteem.
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Review from Denise S (Daughter of Resident) published on 3 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad came to Windmill House for respite and stayed for 4 weeks. This home has the most caring staff and manager. They have done everything they could do for Dad and assisting the family.
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Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for Windmill House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.819 for Windmill House is calculated as follows: ( (216 Excellents x 5) + (41 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 260 Ratings = 4.819
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Windmill House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (3)

Maria

Maria Paranal

Job Title: Home Manager

Welcome to Windmill House! I have managed a few care homes, was heavily involved in quality and compliance and helped out other managers before joining as the Home Manager of Windmill House. I always believe that caring for the residents is done through a partnership between families and everyone in the care home including the members of the multidisciplinary team. What makes Windmill House special is our commitment to making this a homely environment where visiting the residents is like coming to their own home and seeing friendly faces just like we are all one happy family. My whole team here in Windmill House is exceptional and everyone is willing to go over and beyond. Please feel free to visit our lovely home to see and experience it for yourself!

Carlie

Carlie Phillips

Job Title: Financial Administrator Joined: 2014

I have been part of Windmill House since 2014, beginning my journey as a Care Assistant. Through dedication and growth, I progressed to Acting Care Team Leader before becoming the Home’s Administrator in 2017.


I hold a Level 3 qualification in Health and Social Care, along with a Level 2 qualification in Business Administration, which support me in delivering both compassionate care and effective organisation within the home.


Windmill House is more than just a workplace to me—it feels like a second home. It’s a warm, welcoming, and friendly environment, made truly special by the people within it. I feel incredibly fortunate to be part of such an amazing team, all of whom are committed to providing the highest standard of care.

Simon

Simon

Job Title: Maintenance

Hi, my name is Simon, and I'm the Maintenance Man at Windmill House. I've had the pleasure of working here for many years, starting my journey as a care assistant. Over the years, I've developed a deep connection with the residents and enjoy being part of their daily lives. While my role now focuses on maintenance, I still find great joy in interacting with the residents whenever I can. It's incredibly rewarding to be part of such a caring community, and I take pride in ensuring everything runs smoothly so that everyone feels comfortable and well taken care of.

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