Windmill House

14 Browick Road, Wymondham NR18 0QW
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9.8 166 Reviews
  • Windmill House, Wymondham
Windmill House is pleasantly located in the Wymondham area of Norfolk, with scenic gardens and countryside surroundings, in order to achieve an environment in which a relaxing retirement can be enjoyed and professional care standards achieved.

The accommodation and staff expertise are both ideal for the requirements of people with a form of dementia, including Alzheimer's, incorporating innovative practices where they may assist with mental health well-being.

There are fifty-seven rooms available in total and carers can be contacted at all hours of the day and night.
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Care Provided by Windmill House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1450
The price(s) shown are provided by the care home. Contact Windmill House for full pricing details and T&Cs.

Contact Windmill House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Windmill House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Maria Paranal (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (59)
  • Single Rooms with Ensuite Wet Room (57)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Windmill House Reviews (166)

9.8

Windmill House has a Review Score of 9.8 (9.819) out of 10, based on 22 reviews in the last 2 years.
Over all time Windmill House has 166 reviews.

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Reviewer Connection to Windmill House
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Review from Mandy B (Daughter of Resident) published on 8 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Windmill House for 9 months now and I'm so impressed at how happy and well cared for she is. The staff were, without exception, friendly, welcoming and showed kindness to all the residents. They clearly knew Mum well and understood her individual needs, but clearly acknowledged
her uniqueness top, mentioning her achievements in her earlier life. The home itself was very clean and well designed to support people with dementia. Super impressed.
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Review from A W (Friend of Resident) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited my neighbour today. I was pleasantly surprised at how nice the establishment was. Staff are very pleasant and caring.
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Review from Lyn T (Daughter of Resident) published on 2 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home richly deserves its outstanding award. I cannot praise it enough. It was with a heavy heart that I moved my father here but from the moment I walked through the door I knew it was the right place. It is so warm and welcoming. Dad spent 5 happy months here. It was wonderful to see him
blossom and enjoy all the activities. The staff were so caring with my dad in his last days and treated him with love and respect. They are all wonderful. Thank you all so much.
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Review from Dorothy B (Resident) assisted by family/friend published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy living here. The staff are friendly and caring, treating me with dignity.
There is always something to do and the food is lovely. I have a lovely room, always clean and comfortable. I feel very safe here as I am nervous at night and the staff keep a check on me.
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Review from Marion H (Daughter of Resident) published on 26 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mum is receiving at Windmill House, Wymondham is excellent. The staff are friendly, caring, helpful and understanding. Each resident is treated as an individual and looked after according to their needs.


There are many activities for residents to take part in including baking, pottery

and music therapy. The home-made food is top quality with lots of choice and variety. Best of all, Mum is happy and enjoying life giving us, her family, peace of mind. A happy mum equals a happy family. Thank you.
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Review from S M A (Daughter-in-law of Resident) published on 14 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The first time I entered Windmill House my thoughts were this was the place for my mother-in-law. The staff were friendly and welcoming. When shown to the room she was going to stay it was like going into a hotel. Since she has been there she's a different person, content and happier. She seems to get
on with everybody. The food is great, a choice of menu. There's a quiet room to go and have a cup of tea. The manager is on the ball, she makes sure things are done.
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Review from Margaret G (Wife of Resident) published on 11 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
A warm welcoming home with helping and caring staff very approachable management.
Plenty of activities in a stimulating and caring environment.
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Review from A M (Friend of Resident) published on 20 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place, residents always happy with lots going on to keep them entertained.
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Review from R K (Friend of Resident) published on 20 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is always something going on, plenty of activities, singing, craft and cooking. Residents all seem very happy, staff very caring and chatty.
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Review from Craig O (Nephew of Resident) published on 6 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle was cared for in a fantastic manner. It made his last few weeks of his life very pleasant with all the activities they did. He was always well presented when we visited. He also had eaten well every day.
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Review from Ronald B (Husband of Resident) published on 10 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my wife's stay at Windmill House, the management, carers and staff treated her with great kindness, respect and dignity. They treated her special needs with the utmost care and nothing was too much trouble for them. I cannot praise them enough for the way she was looked after and I would not
hesitate to recommend this home to anyone.
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Review from Lynn M (Daughter of Resident) published on 29 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a good experience and can't fault the care that Mum is receiving.
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Review from P B (Son of Resident) published on 28 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is having very good care from all the staff. All the staff are friendly and professional, from the manager and deputy to the care team.
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Review from Holly B (Regular Volunteer) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have volunteered here for over a year and I have seen nothing but care and dedication from the staff. Each individual is cared for lovingly and a strong sense of community and family is felt across the home. It's always clean in the resident's rooms and in the communal areas and the safety of the
residents is always ensured with the security put in place. All kinds of events are always being put on to entertain the residents and the residents are treated with dignity at all times.
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Review from Ralph R (Husband of Resident) published on 12 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just excellent all round. Can not fault Windmill House.
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Review from Edward S (Regular Volunteer) published on 12 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having volunteered at the care home since September 2017, I have seen how the carers have handled an array of different situations since joining. I have befriended many residents and feel more than comfortable with the way they are treated. At times when I did not know how best to help a resident, the
carers have been amazing, and I hope when I'm old enough to become a resident, I'm treated half as well as the Windmill House treats their residents.
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Review from I B (Daughter of Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cheerful staff who together with the activities coordinator, keep the residents mentally stimulated. Always clean and tidy home, where the dignity of residents is paramount. I would have no hesitation in recommending Windmill House to anyone looking for a safe environment for a loved one.
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Review from C J (Son-in-law of Resident) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent cleanliness, caring motivated staff with different activities to keep residents mentally stimulated. I would recommend the facilities to anyone looking for somewhere for a relative.
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Review from Ian A (Son of Resident) published on 18 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The building itself is modern and in good repair. It has a coded entry system to the building and the floors within it are very clean and well maintained. The residents are given a choice of food at mealtimes and can eat in their room or the dining room, or the common room. There is entertainment provided
daily and the residents are encouraged to join in. The staff are very compassionate, professional and are trained to deal with dementia residents. Overall I was very happy with the care and attention my mother received in the last three years of her life and would recommend Windmill House to others.
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Review from Philip R (Son-in-law of Resident) published on 13 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel very fortunate to have been able to secure a place for my Mum in Law at this home. We have total confidence in the Manager, who has created an excellent team, all of whom are personable, really friendly and treat all of the residents with dignity and respect. I really enjoy visiting the home
to see 'mum' as it has such a nice feel about it and it's nice to interact with some of the other residents. A wide range of activities are run by the activity coordinator who is just so lovely and she clearly cares very much about her work and the people she cares for. Nice and clean rooms and communal areas. To reiterate, all of the staff are just totally fab. Thank you all.
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Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for Windmill House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.819 for Windmill House is calculated as follows: ( (216 Excellents x 5) + (41 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 260 Ratings = 4.819
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Windmill House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (3)

Maria

Maria Paranal

Job Title: Home Manager

Welcome to Windmill House! I have managed a few care homes, was heavily involved in quality and compliance and helped out other managers before joining as the Home Manager of Windmill House. I always believe that caring for the residents is done through a partnership between families and everyone in the care home including the members of the multidisciplinary team. What makes Windmill House special is our commitment to making this a homely environment where visiting the residents is like coming to their own home and seeing friendly faces just like we are all one happy family. My whole team here in Windmill House is exceptional and everyone is willing to go over and beyond. Please feel free to visit our lovely home to see and experience it for yourself!

Carlie

Carlie Phillips

Job Title: Financial Administrator Joined: 2014

I have been part of Windmill House since 2014, beginning my journey as a Care Assistant. Through dedication and growth, I progressed to Acting Care Team Leader before becoming the Home’s Administrator in 2017.


I hold a Level 3 qualification in Health and Social Care, along with a Level 2 qualification in Business Administration, which support me in delivering both compassionate care and effective organisation within the home.


Windmill House is more than just a workplace to me—it feels like a second home. It’s a warm, welcoming, and friendly environment, made truly special by the people within it. I feel incredibly fortunate to be part of such an amazing team, all of whom are committed to providing the highest standard of care.

Simon

Simon

Job Title: Maintenance

Hi, my name is Simon, and I'm the Maintenance Man at Windmill House. I've had the pleasure of working here for many years, starting my journey as a care assistant. Over the years, I've developed a deep connection with the residents and enjoy being part of their daily lives. While my role now focuses on maintenance, I still find great joy in interacting with the residents whenever I can. It's incredibly rewarding to be part of such a caring community, and I take pride in ensuring everything runs smoothly so that everyone feels comfortable and well taken care of.

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