Windmill House

14 Browick Road, Wymondham NR18 0QW
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9.8 166 Reviews
  • Windmill House, Wymondham
Windmill House is pleasantly located in the Wymondham area of Norfolk, with scenic gardens and countryside surroundings, in order to achieve an environment in which a relaxing retirement can be enjoyed and professional care standards achieved.

The accommodation and staff expertise are both ideal for the requirements of people with a form of dementia, including Alzheimer's, incorporating innovative practices where they may assist with mental health well-being.

There are fifty-seven rooms available in total and carers can be contacted at all hours of the day and night.
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Care Provided by Windmill House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1450
The price(s) shown are provided by the care home. Contact Windmill House for full pricing details and T&Cs.

Contact Windmill House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Windmill House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Maria Paranal (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (59)
  • Single Rooms with Ensuite Wet Room (57)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Windmill House Reviews (166)

9.8

Windmill House has a Review Score of 9.8 (9.819) out of 10, based on 22 reviews in the last 2 years.
Over all time Windmill House has 166 reviews.

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Reviewer Connection to Windmill House
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Total of 166, showing 81-100
Review from M L (Son of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum seems very happy, the care is very good and there is always entertainment. Can't fault anything.
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Review from D M (Daughter of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here work so hard to make it a friendly warm atmosphere and always interact with the residents. There is always something going on to keep the residents engaged. I would certainly recommend, it's head and shoulders above other care homes.
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Review from R K (Friend of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very attentive and the activities are exceptional. The residents are always well looked after.
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Review from R H (Husband of Resident) published on 20 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Windmill House is the most caring home in my experience. All the staff are cheerful and loving. My wife could not better care anywhere. The facilities are first-rate and the attention to detail is wonderful. It is a great comfort to me that my wife is looked after so well.
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Review from Daphne C (Niece of Resident) published on 14 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On arrival, there is always a warm welcome from the staff. The home is clean and comfortable and is being redecorated with soft and relaxing colours but with bright cushions and flowers. The staff are helpful and caring and there is always someone to discuss any concerns relating to the care of a loved
one.
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Review from M A (Daughter of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Windmill House is an extremely good home. The care and attention is second to none. I wouldn't want my mum to be anywhere else. The management and staff are always very friendly and caring. Excellent care home.
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Review from C S (Daughter of Resident) published on 7 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting 'Windmill House' you are always greeted with a smile from staff, and they always make time to discuss any issues or worries with us, which would be very rare as the care is really excellent. Mum is very happy and contented and has made some lovely friends both with other residents and
visitors too, as we, ourselves have met some lovely people here. It is always a pleasure to visit and you are made very welcome whatever time you arrive at 'Windmill House'.
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Review from M H (Friend of Resident) published on 7 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been here for one year, and she loved being here from the first day and still does.
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Review from J W (Relative of Resident) published on 6 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always welcoming to visitors.
Management keep everything 'ship-shape'.
Carers give residents thoughtful attention with kindness and humour.
There's a great range of activities.
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Review from N H (Niece of Resident) published on 6 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If you want peace of mind that your treasured relative is getting the best possible level of care then Windmill House is the answer. It is a pleasure to visit my aunt and experience the lives of the residents living in this care home. Staff are very friendly and are good at communicating with me when
it comes to my aunt's health and wellbeing. As well as a high standard of care she also gets to take part in a varied range of activities and enjoys organising entertainment - all year round. I really can't thank everyone at Windmill House enough for how well they look after my aunt.
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Review from Graham H (Friend of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my job as a visiting companion for residents who don't have many visitors, this is, without doubt, the best, most friendly caring home that I visit. Every member of staff from top to bottom, I found to be the most caring I meet. Care, food, facilities and activities provided are top-notch. As a regular
visitor to the home, I am made really welcome by all concerned. Without a doubt, the best I've been to, including those I have worked in myself. If I wanted a job, I would want to join this team and home.
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Review from K R (Daughter of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lucky to have found Windmill House to care for our mum who is settled and happy. Carers and management team and support staff have created a lovely warm and welcoming atmosphere for residents and relatives. Excellent range of activities are provided to cater for differing needs, which mum and her pals
really enjoy. Well done and thanks to a brilliant team.
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Review from L H (Niece of Resident) published on 22 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank Windmill House enough for the care they gave my uncle and the support they gave me. As my uncle was terminally ill when he became a resident it was a very difficult time for both of us. I visited my uncle every day so could see how kind and caring the staff always were.
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Review from G H (Daughter of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has now passed away after just over 2 years at Windmill House. At all times she was treated with respect, care and love by the outstanding staff which includes the cleaners, kitchen and laundry workers. After her death, the level of support to family members has been a great comfort. Thanks
to all.
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Review from C L (Daughter of Resident) published on 4 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The last 10 months of my father's life was spent in Windmill House. He was very comfortable, happy and well looked after. The staff were always attentive and caring. Dad's needs were always met, he never felt that he was in an institution, but in his own home. Activities were organised with remembrance
day and sherry pleased Dad so much. The management and staff are exceptionally good at their jobs and completely understand dementia.
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Review from J M (Son of Resident) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has enjoyed her stay with you and has no complaints with anything. She loves the food and activities.
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Review from N C (Son-in-law of Resident) published on 25 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the first time my mother-in-law has lived in a care home so we were concerned. However, she has made many friends and has nothing but praise for the helpful and friendly staff. We know that she is safe here and are happy with the care and dignified treatment she is receiving.
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Review from Trixie D (Granddaughter of Resident) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This place is wonderful, they have helped my granny beyond belief. My granny loves to be helpful so they have got her involved in lots of activities, they have even created a whole coffee and tea morning for her. Although granny isn't mentally well, is still very physically fit so she still doesn't
understand why she is here, compared to some of the other residents, so all the staff have got her involved helping round the place and she loves it. 100% recommend.
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Review from Charlotte D (Granddaughter of Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This place is amazing, most days my grandmother packs up her room to go home. The staff are so patient with her and involve her in activities, they've even created a coffee and tea morning for her as she has always loved to entertain. My granny is still very fit physically, so she helps feed some of
the other residents who need more assistance. She loves to help set up for dinner and enjoys working in the garden. The staff here are so welcoming and caring, would recommend this place to everyone.
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Review from A A (Daughter of Resident) published on 13 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Windmill House is excellent from the minute mom arrived. Plenty of knowledgable staff who all seem to know what and who is doing each part of mums care. Very organised clean and spacious. Plenty of activities and ideas to help communicate and help mom to de her best within her diminishing capabilities.
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Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for Windmill House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.819 for Windmill House is calculated as follows: ( (216 Excellents x 5) + (41 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 260 Ratings = 4.819
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Windmill House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (3)

Maria

Maria Paranal

Job Title: Home Manager

Welcome to Windmill House! I have managed a few care homes, was heavily involved in quality and compliance and helped out other managers before joining as the Home Manager of Windmill House. I always believe that caring for the residents is done through a partnership between families and everyone in the care home including the members of the multidisciplinary team. What makes Windmill House special is our commitment to making this a homely environment where visiting the residents is like coming to their own home and seeing friendly faces just like we are all one happy family. My whole team here in Windmill House is exceptional and everyone is willing to go over and beyond. Please feel free to visit our lovely home to see and experience it for yourself!

Carlie

Carlie Phillips

Job Title: Financial Administrator Joined: 2014

I have been part of Windmill House since 2014, beginning my journey as a Care Assistant. Through dedication and growth, I progressed to Acting Care Team Leader before becoming the Home’s Administrator in 2017.


I hold a Level 3 qualification in Health and Social Care, along with a Level 2 qualification in Business Administration, which support me in delivering both compassionate care and effective organisation within the home.


Windmill House is more than just a workplace to me—it feels like a second home. It’s a warm, welcoming, and friendly environment, made truly special by the people within it. I feel incredibly fortunate to be part of such an amazing team, all of whom are committed to providing the highest standard of care.

Simon

Simon

Job Title: Maintenance

Hi, my name is Simon, and I'm the Maintenance Man at Windmill House. I've had the pleasure of working here for many years, starting my journey as a care assistant. Over the years, I've developed a deep connection with the residents and enjoy being part of their daily lives. While my role now focuses on maintenance, I still find great joy in interacting with the residents whenever I can. It's incredibly rewarding to be part of such a caring community, and I take pride in ensuring everything runs smoothly so that everyone feels comfortable and well taken care of.

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