Avondale Care Home

Gatehouse Road, Aylesbury HP19 8EH

Avondale Care Home is a purpose-built facility, rated 'Outstanding' by CQC in June 2017. The home offers a relaxing interior and surroundings ideal for skilled care to be carried out with respect for the privacy and dignity of all occupants.

Residents have the choice of several living areas in which to relax or socialise, and landscaped gardens are popular during the warmer months. Other pleasing additions include a library, a rehabilitation and activities room, en-suite bedrooms and a second-floor conservatory. There is also a beautiful bistro for relaxing with family and friends over tea and homemade cake.

Personalised care for older people and an extensive range of nursing needs is achieved by professional carers, who are also experienced in protecting the well-being of adults with dementia.

Meaningful activities are at the heart of the unique approach to care. Not only is Avondale beautiful and comfortable, there is an excellent varied menu on offer and nurses and staff have a true passion for caring.

Group: Porthaven Care Homes

Person in charge: Shaun Canavan (Manager)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 90 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Stroke

Admission Information: Ages 51+.

Single Rooms: 90

Rooms with ensuite WC: 90

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors welcome at anytime.

Parking:

On-site parking available.

Latest Care Quality Commission* Report on Avondale Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Avondale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 85 Reviews over all time. This Average Rating is also the rating value for Avondale Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 31 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.817 for Avondale Care Home is calculated as follows: ( (838 Excellents x 5) + (160 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 1009 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Avondale Care Home is based on 31 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18 positive Reviews (90 registered maximum number of service users ÷ 5). 31 Reviews ÷ 18 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Avondale Care Home has a Review Score of 9.8 (9.817) from 85 Reviews


Average Ratings

  • Excellent
    76
  • Good
    8
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Avondale Care Home?

  • Extremely LIKELY
    79
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Avondale Care Home

  • Daughter of Resident/Service User
    33
  • Son of Resident/Service User
    11
  • Resident / Service User
    10
  • Wife of Resident/Service User
    10
  • Friend of Resident/Service User
    4
  • more

I had a very nice stay.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

The assistance we received from the management to ensure the last days of my aunt were comfortable and peaceful was second to none. The compassion I received from them and the two nurses I came into contact daily was on a personal level and nothing was too much. A very difficult time for me as I don't live locally but I felt reassured that my aunt had the best care.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My 101-year-old mother went to Avondale for 2 weeks respite from hospital. She decided to become residential as could not manage at home anymore.
She had a wonderful last 4 months of her life there.
The home is clean, modern and comfortable. The staff looked after all her needs. Sometimes beyond the call of duty.
Nothing was too much trouble. It was home from home. Loved the bistro.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My husband is so well looked after I don't have to worry when I leave him. All the staff are so kind and helpful.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

The whole experience although difficult and emotional has been made easier from the first contact up to now.
The caring attitude of all members of staff from receptionist to management is second to none and is delivered in a professional execution.
I would have no doubt in suggesting Avondale to anybody who was looking for a care home.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Very professional, kind, caring, compassionate, confident and competent staff who are experts in their field of Older Adult Care and End of Life Care.
Staff go above and beyond for residents needs and requirements and ensure their needs are met at all times.
Staff are hardworking, polite, and maintain and deliver the most important quality which is essential in the needs of the older adult which is "empathy, compassion and kindness".
I would recommend Avondale to anyone whether they are a resident or relative looking for somewhere very special to have their parent /grandparent looked after.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mum's health in "mind" was deteriorating so she was moved to a different unit. The transfer was handled extremely efficiently and my mum was treated with dignity and respect. She has settled very well and is very happy and content. She loves her new "home" and unit staff love having her. I would like to thank all staff for looking after her so well during this transition.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

The care provided by Avondale care staff is exemplary. My dad is treated with dignity and respect. Staff know him well; what he likes and dislikes and how to manage him when he is having a bad day. The meals are excellent and home clean and comfortable. Communication between staff and my family is frequent and appropriate, both formal and informally. It is an outstanding home!

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

The facility has grown into a family home for Mum.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Both my mother and Aunt are residents at Avondale. The home is only a 5 minute walk from my residence and I am able to pop down on a regular basis. Since they have been at Avondale I have peace of mind that they are cared for 24/7. They are both very happy and content in their surroundings and extremely well cared for.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

Cannot praise this care home enough. My mother was there for over 4 years until her death in December aged 107. I cannot fault their support, care and help over that period of time and they were a great comfort to me and my wife. Nothing was too much trouble for them. Mother was very happy there, wanting for nothing. This home is on a par with a 5-star hotel.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

Shaun Canavan, Home Manager at Avondale Care Home responded to this review on 24 Jan 2018:

Thank you for your kind words. We were pleased to be able to support your family and my team will be grateful to receive your praise. Warm wishes.

Well pleased, verbal report available on request.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

All members of staff are always happy, friendly, courteous and caring to residents and family.
Any requests are never a problem.
Always leave the home knowing that the level of care given to my father is how I would care for him if I could.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Following the death of my mother, I would like to extend my sincere thanks for the superb care all the staff gave her during her time with Avondale.
The quality of care was consistently fantastic and I felt she was in excellent hands as her life came to a close.
The senior nursing team and much more were enormously caring and supportive to both mum and me.
The nursing team manager, in particular, managed to achieve a wonderful balance between empathy, practicality and care that I’m sure is rare.

Please extend my personal thanks to everyone and in particular, to those I’ve mentioned above.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

Thank you for the fantastic care you have provided to my mother-in-law. She spent the last 5 years of her life here and the staff has been amazing. Avondale Care Home was her home and made her feel safe and secure throughout her time. We cannot praise you highly enough.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

The building is bright, airy, clean, attractive and extremely well designed for its purpose. From entering the glass doors, the atmosphere is warm and friendly and the manner of the staff both welcoming and friendly. Very reassuring.

My sister was terminally ill when she moved to Avondale. The staff did everything they could to help her be as safe and comfortable as possible. They were also supportive of family members through this extremely difficult and distressing time.

The Bistro area was a particularly valuable and appreciated feature (with tea, coffee etc on offer, as well as freshly made biscuits and cakes plus fresh fruit), giving us all a welcome taste of normality.

My sister's room was clean and comfortable. We were encouraged to "customise" it to make it as homely as possible for my sister.

The dining arrangements were also flexible and to a high standard.

I hope that if I should need care in the future, I will be able to stay in a home like Avondale.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My wife entered Avondale Care Home at the end of July 2017. She was terminally ill. Avondale were excellent in everything they did for her during the 3 months she was a resident. She passed away at the end of October.

Prior to visiting Avondale, when looking for a home where my wife would spend her last days, I had very negative views of care homes in general - they were all old, smelly, understaffed with poor care. How wrong I was! I thoroughly and unreservedly recommend Avondale to all I speak to.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I came here following an operation, not at all well. I cannot speak too highly of the medical care and I have had the pleasure of staying here. The food has been very good, plentiful and the atmosphere so friendly and calm. I am going home tomorrow and wanted to say thank you.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

Shaun Canavan, Home Manager at Avondale Care Home responded to this review on 08 Sep 2017:

You are most welcome and we're glad we were able to help your recovery. Warm wishes.

My father recently died in Avondale Care Home. During his last weeks and months, he was cared for by kind, friendly and professional staff who showed him the greatest of respect and compassion. Although unable to do anything at all for himself he was extremely well looked after by a team of staff who genuinely took the time to get to know him and anticipate his needs. Seeing how upset many of the staff were when he died was further evidence that the home treats their residents as family rather than customers.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My father was resident in Avondale for 4 years where he was shown the utmost care and dignity throughout his gradual deterioration and recent death. Very friendly and genuinely caring staff, including managers, nurses, carers, admin and housekeeping staff. Beautiful clean decor and surroundings for residents and visitors.
Thank you for helping make Dad's last few difficult years as comfortable as possible.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Very welcoming care home. Staff very friendly and helpful. Would recommend Avondale to anyone.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

I came to live at Avondale about a month ago. I was previously in hospital, the Whiteleaf Centre.
I am very happy. I have friends who visit regularly. the staff are wonderful. I don't think I could have moved into a better place.
It is excellent.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mum moved to Avondale in April for end of life care.
The environment is beautiful, as soon as you enter it feels relaxing.
The staff are very friendly, helpful, (nothing is too much trouble) and approachable keeping the family fully informed of any changes throughout.
My mum had excellent care during her stay, thank you for making the last months of mums life comfortable.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

My husband had two weeks respite care and the process of arranging his admission was dealt with professionally and promptly. The staff were very kind to him and he seemed happy.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Wonderful management. Excellent communication between management and relatives which has helped our family to better understand and cope with the disease and the best ways to help Mum.
Many, many thanks.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My husband has been in Avondale since April 2016 and throughout this time all his care has been excellent.
The family and I cannot express our gratitude as he has been very difficult at times.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother was at Avondale for four months. The carers and nurses on her unit went out of their way to make her feel settled and spent time with her, getting to know her and her ways, and most importantly, talking to her. She really enjoyed their company and the conversations she had with them.
The staff welcomed and cared about the whole family and knowing mum was so well looked after made a huge difference to us. The nurses and carers listened to what she wanted and respected her decisions so we always knew she was being treated with dignity and respect.
When mum’s condition deteriorated suddenly and she reached the end of her life, the staff team were wonderful, not only with mum but also with me and with the rest of the family as they came to say their goodbyes. I was humbled by the fact that so many carers and nurses came to say a last goodbye to mum before they went off duty, with one even coming in especially although she was on holiday.
Words cannot really express our gratitude.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

The care home was all I hoped it would be. It made the last days of my husband's life comfortable, clean, pain-free and safe with his family being able to visit him at any time of the day or evening. The staff were wonderful!
A very big thank you to them all.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Avondale lives up to all expectations.
Lovely setting.
Lovely staff.
Cannot find fault with anything.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

I cannot speak highly enough about this home. My dear mum could not have been better cared for in her last years. All our family were always visiting her and got to know many staff and residents during her stay. We felt part of an extended family and gained some great friends.
When you entrust a loved one to a home, you are handing over the most precious thing, and in this care, Avondale treats each person as if they are in their own family. I will always be grateful for all the care and love she received.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother stayed at the home for respite care following the sudden death of my father. She was there just over 2 months. The home was more like a 5-star hotel and the staff were all so helpful.
My mother gained much-needed weight and is now ready to live back at home with some care support.
I would recommend Avondale Care Home to anyone.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My first reaction on first entering Avondale was "what a homely place" from the top management down to the cleaners. I have never seen a face that wasn't smiling and welcoming. As a twice-weekly visitor coming with the wife of a resident patient. I have been made most comfortable in the Bistro. All of the relatives I have met cannot speak too highly of the care and patience their relatives have received. I wish I had lived in the Aylesbury area when I needed a care home for my mother. I would have looked no further than Avondale Care Home.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

Shaun Canavan, Home Manager at Avondale Care Home responded to this review on 17 May 2017:

Thank you for your review of Avondale and for such high praise. We are very lucky to have such passionate and dedicated staff and I am proud of each and every one of them! Best wishes, Shaun.

I enjoy living here at Avondale Care Home, the staff are wonderful and provided excellent care. I enjoy the activities such as bowling. I'm very fond of the bus trips, the food is very good here.

How likely would you be to recommend Avondale Care Home? Likely

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Average Rating:   4.6 out of 5

At Avondale Care Home they really do care for you. I also really enjoy the food served here the home is very clean and all the staff are friendly. I feel safe living here and know all my needs are met.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

Since I've lived at Avondale Care Home I have met many friendly kind and helpful people. I attend all the activities and thoroughly enjoy them all. The food at Avondale Care Home is of a great standard similar to home baking.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff at Avondale Care Home are amazing in their willingness and ability to help and support us in coping with dad's end of life needs and ability to communicate and explain all care given to dad effectively. The staff was very informative and strongly believe in interdisciplinary team work. Due to my dad's complex health and cultural needs your staff managed to arrange all necessary care through liaison with other teams such as palliative care team and GP to ensure that care was delivered effectively and efficiently, Avondale Care Home was able to deliver a comprehensive transcultural and culturally sensitive care to my dad as well as supporting the family through difficult times.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

Shaun Canavan, Home Manager at Avondale Care Home responded to this review on 23 Feb 2017:

Thank you so much for your kind words and for sharing such a personal experience. With best wishes from all at Avondale, Shaun.

Exceptional professionalism and patient-person centred care for the cared for and carers/families demonstrated at all times.
Pro-active and unexpected kind, safe, care at the start of our young, early onset Alzheimer journey in a nursing home by the activity coordinator, the housekeeping, reception and nursing/care giving team.
With this quality support, we have been able to successfully undertake a scan - the 1st since our diagnosis. Thank you all at Avondale for looking after us now and hopefully for a little longer so we can enjoy our time together.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

My friend was in this home for just over 4 years, She was happy and well cared for. She regarded it as home.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My husband has been here since January 2016. In that time he has been happy and settled and the staff have excelled in their care to him. I found if I needed any help or advice there is somebody available at all times.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

The care home is excellent.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

If you are looking for a care home - look no further! Avondale Care Home is wonderful. The carers and all staff are amazing. Both my parents were residents from November 2013. My Mum died in October 2014 - so it is just my Dad that is there and he has Alzheimer's. From the moment you walk into the building, you are greeted with warmth and smiling faces. Dad is looked after in a kind way and with dignity. Staff are patient and understanding and always have a sense of humour. The trouble and lengths two carers went to, to enable my Dad to come to my Mum's funeral was just incredible. Just outstanding. Thank you from the bottom of my heart.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My grandmother passed away this July. Her care prior to this event was always superb. However, during the time of her passing, it was exemplary. As a family, we were told it was a privilege for the staff to provide her palliative care, during her last days. The team at Avondale are talented and compassionate people; who care for the resident and their family (all generations).

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My father went to Avondale when he was in need of end of life care.
They came out to see my parents at their home to assess my father's needs, quickly, competently, compassionately, and with professionalism.
This was a big step for my mother to have to let her husband go into a home, they made her feel at ease and reassured her, they instantly became people who we trusted. they also made sure dad was involved.
My dad was not in Avondale for very long, just 6 days, but in this time we felt free and welcomed to come and go as we pleased, nothing felt like to much trouble.
My dad was always spoken to and addressed whenever nursing staff entered the room, he was always told what they were doing and why even though dad was unresponsive it was important that he was included and talked to, not about.
In such a short time - it became our home away from home.
Dad could not have died in a more peaceful, calm, environment with respect for his needs/wishes and ours. They care for the individual.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

natasha davies, group sales & marketing manager at Avondale Care Home responded to this review on 17 Aug 2016:

Dear Amanda, thank you for such a heartfelt review of our home and team. It makes me very proud. Warmest wishes, Shaun

I was very reluctant to move my much loved 96-year-old father, who had advanced Alzheimer's, into a care home. However, the time came when I had no choice. My father initially went to Avondale for two weeks respite care, but we quickly realised that he was happier and better looked after there, and so he became a permanent resident. I cannot speak highly enough of the care he received. The facilities are excellent, but it is the people who are really important in such circumstances, and everyone - the Care Home Manager, the Client Services Manager, the nursing and care staff - were all wonderful. They were kind, warm, caring, respectful and professional. I was encouraged to visit any time and even allowed to bring our dog. And in his last three days, when I stayed with him, all the staff were so kind and considerate to me too - making up a bed for me beside him and making sure that I had food and lots of cups of tea. I cannot recommend Avondale highly enough.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Fantastic partnership has been established with the leisure and activity coordinators at Avondale for the past 2 years. The team are always very supportive and accommodating when working alongside our volunteers. All of the young people who we work with, have been given the opportunity to work with the wellness team to provide activities for the residents, have had a great experience. We look forward to working with the team and will continue to develop our working relationship.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother and father moved into Avondale in October 203. The staff immediately made them feel welcomed, settled and secure. Dad is still very alert mentally and the staff and management encourage him to participate in many activities including interviewing staff which keeps him stimulated. Mum has dementia but enjoys music therapy. The care given to both is wonderful and I am so grateful to all.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

Shaun Canavan, Home Manager at Avondale Care Home responded to this review on 29 Apr 2016:

Thank you . The teams looking after your mother and father will be delighted with your comments.

I have been volunteering at Avondale Care Home for a year and every time I come I feel welcomed by everyone in the home. The carers are really good and look after the residents well. They do a lot of different activities for the residents. I really enjoy my time here.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Shaun Canavan, Home Manager at Avondale Care Home responded to this review on 22 Apr 2016:

Thanks for sharing your experience of Avondale Adam and for giving up your own time to enhance the lives of our residents further. Shaun

My experience at Avondale Care Home has been really good. I have been working with the activity coordinators, they have been great to work with. They were welcoming from the first day I started and they have involved me in all activities. They have good personalities and are enthusiastic. The care home is very clean, the staff are friendly, the residents are treated with respect and dignity and overall it's a good care home.

How likely would you be to recommend Avondale Care Home? Neither Unlikely or Likely

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Average Rating:   4.2 out of 5

Shaun Canavan, HOme Manager at Avondale Care Home responded to this review on 22 Apr 2016:

Thank you Anika for your kind comments and for volunteering with us at Avondale. Best wishes, Shaun

I come and visit one of the residents every week and the staff are all lovely and really friendly and helpful, we always recommend Avondale to our friends and family.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

Shaun Canavan, Home Manager at Avondale Care Home responded to this review on 22 Apr 2016:

Thank you for sharing your experience of Avondale. With best wishes, Shaun

I have always found the staff who have looked after my mother to be very kind, professional and caring. I know my mother is being well looked after.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Shaun Canavan, Home Manager at Avondale Care Home responded to this review on 19 Apr 2016:

Thank you for taking the time to review our home. With best wishes, Shaun

Avondale is a wonderful home for my father. He did not settle in his previous home but Avondale is "home from home". The staff are really caring and treat Dad with the respect he deserves. The home is very clean and well furnished. I know Dad enjoys the trips and activities.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Shaun Canavan, Home Manager at Avondale Care Home responded to this review on 19 Apr 2016:

Thank you for reviewing our lovely home. I'm very pleased that Dad has settled so well and I will share your comments with the team. Best wishes, Shaun

I am completely reassured that my father is being cared for very well and that his needs are being met by the staff on his unit. Communication between them and myself is excellent, with them telephoning me when necessary to inform me of appointments etc. When other relations have visited my father, they always comment on the friendliness and hospitality of the staff. My father is always well dressed and clean. I have no concerns regarding the staff's ability to ensure that he receives the dignity and respect that I feel he deserves. Thank you.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

Shaun Canavan, Home Manager at Avondale Care Home responded to this review on 19 Apr 2016:

Thank you for sharing your experience of Avondale. We pride ourselves on the care we deliver to all of our residents and it is always great to hear such fantastic praise for the team. Warm regards, Shaun.

Difficult to be constructive when we don't see our relative 99% of the time and he isn't in a position to articulate his feelings. I would like to think that being bed bound he would get company just for the sake of company, rather than only when care is required, but it's impossible to know whether that is happening. I suspect he needs more help with meals, but again I don't know a) If he does and b)whether he gets it if it's required. He usually appears clean, tidy, clean shaven and in clean clothes although not always.

How likely would you be to recommend Avondale Care Home? Likely

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Average Rating:   3.4 out of 5

I find I am well looked after and the staff are all excellent, and I think that my stay at the moment has been very good.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Shaun Canavan, Home Manager at Avondale Care Home responded to this review on 15 Apr 2016:

Thanks for sharing your experience Ruth, we're very glad you are enjoying your stay with us. Best wishes, Shaun

My husband has been a resident for 5 weeks, very impressed at the caring attitude of the staff. They have been very kind to my husband.

How likely would you be to recommend Avondale Care Home? Likely

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Average Rating:   4.3 out of 5

Shaun Canavan, Home Manager at Avondale Care Home responded to this review on 15 Apr 2016:

Thank you for taking the time to share your experience of Avondale. The caring nature of my team is often commented on and it is something that makes me very proud to hear every time. With warm wishes, Shaun

Its absolutely perfect, plenty of activities staff are very good, lovely. Lovely and clean.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

Shaun Canavan, Home Manager at Avondale Care Home responded to this review on 15 Apr 2016:

Thank you for taking the time to share your personal experience of Avondale. It will mean a great deal to the staff to hear such high praise for what they do every day for all our residents. Best wishes, Shaun

I can only state from my experience of Avondale and its Management, staff, at all levels, that the service received is second to none.

Avondale has an excellent group of people from catering, kitchen staff, cleaners, maintenance, activities, careers and nurses. Not to forget the friendly reception and administration personnel.

Services such as hairdressing, doctors, chiropodist and opticians are all available as necessary.
My Mother continues to be cared for with dignity, sympathy, patience and respect. She has now resided at Avondale for well over one year and I am able to visit whenever I wish, a home from home for me and my Mother. This gives me great peace of mind knowing she is in such a caring home and caring environment.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

shaun canavan, Home Manager at Avondale Care Home responded to this review on 15 Apr 2016:

Dear Nick

Thank you very much for sharing your experience of our home. I couldn't ask more of my team and I will share your feedback with them. Warm wishes, Shaun

My father has had a very traumatic year both physically and mentally, due to his growing dependency and complex mental health needs. My brother and I have in the past searched for a care home that could meet my fathers needs and have until Avondale not succeeded.

In an ideal world dad wouldn't need this care but he does. The care is given with insight into who dad was and is, evidence based, dad has settled in and it feels as though he can relax a little. The staff ask about dads background, family's opinion and keep us informed about dad's needs, and use this information to keep an up to date care plan. Dad has settled in with little trauma!

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Shaun Canavan, Home Manager at Avondale Care Home responded to this review on 25 Feb 2016:

Thank you for taking the time to review Avondale. These lovely comments will be shared with the team. We are all very proud of the care we provide here and your testimonial is greatly appreciated. Sincerely, Shaun

As a family, we couldn't be happier that our mum is looked after at Avondale. We visit at various times and days and always find her well cared for and happy. It gives us a great peace of mind knowing she has all she needs and that the carers are so lovely to her and all the other residents. We have a very open and honest relationship with the nurses/carers and feel we can discuss anything that may be needed regarding our mums best interests.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My father was well cared for at Avondale, he was treated with the greatest respect and dignity. The staff were all excellent and cared for the family as well, especially when dad passed away. Avondale was dad's home and we were able to treat it as though it was.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

Porthaven has provided outstanding care for my mother for four years. There is an excellent culture in the home that always puts the residents first. Staff demonstrate a level of care and interest in each individual resident that is truly amazing. I cannot praise Avondale highly enough.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

The home has a calm and caring atmosphere. Residents are thoughtfully treated by staff.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Shaun Canavan, Home Manager at Avondale Care Home responded to this review on 21 Feb 2016:

Thanks for taking the time to review Avondale, we really appreciate your comments and feedback. Kind regards, Shaun

My overall view of Avondale is excellent. The management and especially the staff always make time to talk to us about my husband and his care. The rooms are light and tastefully decorated. The food and drink is excellent and chef always enquires if meals are what he requires. There are always a good variety of activities and visiting musician's. We visited all homes in the area and Avondale was outstanding in comparison to most others. Dignity for the residents is high on the list of priorities in Avondale along with patience and kindness to all.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

Shaun Canavan, Home Manager at Avondale Care Home responded to this review on 16 Feb 2016:

Thank you for taking the time to review Avondale. We really do appreciate your feedback and I am pleased to hear how happy you are with the services we provide here. Warm regards, Shaun

In my opinion the care in Avondale is extremely good. I know I have dined at 5 star restaurants all over Great Britain and the food here is excellent and very varied. Nothing is any trouble and staff (care and nursing) go to great lengths to see that those being cared for enjoy a wide variety of food and drink. I would obviously prefer to be at home and I do hope after my hip operation to be able to go home when I have recovered. Many thanks to all concerned .

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

Shaun Canavan, Home Manager at Avondale Care Home responded to this review on 09 Feb 2016:

Thank you for taking the time to review our home. It's great to hear you are pleased with your stay at Avondale and we are all wishing you a speedy recovery following your operation. Warm wishes.

My father had to go into hospital, in which time he was very scared. On his return to Avondale, the staff on the Blue Wing were helpful and loving to my father. His face on his return was full of smiles. He was so happy to be back and with the loving staff that surrounded him.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

Shaun Canavan, Home Manager at Avondale Care Home responded to this review on 25 Jan 2016:

Thank you for these comments and for your review of Avondale. I'm very proud of the team here and I will pass your feedback onto them. With best wishes, Shaun

My mother has dementia, so is unable to communicate her views. She is well looked after, the home is managed in a proper and caring manner.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Until March of last year my dear husband had been a resident of Avondale care home in Aylesbury for two years. In all that time he was treated in a very caring and compassionate manner. I would 100% recommend Avondale to anyone looking for true friendly and efficient care. When he sadly passed away they were very kind and caring to me at a very sad time, management and the individual carers.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

Shaun Canavan, Home Manager at Avondale Care Home responded to this review on 08 Jan 2016:

Dear Patricia, thank you for reviewing our home. As the Manager of Avondale it makes me very proud to hear comments like this which I will ensure are passed on to the care team. Very best wishes

My Mum has been on the nursing wing at Avondale since Feb 2015. Her care has been outstanding from everyone there. Nothing is too much trouble. Everyone is so positive and helpful to Mum. Her improvement since she has been at Avondale, both physically and mentally is incredible. I cannot recommend the home more highly.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff are always friendly whenever we visit and give us a full briefing on my cousin's state of mind and physical condition. The care home never smells bad and is maintained in a excellent, clean condition. The en-suite room facilities are extensive and the addition of some personal effects and furniture makes the whole transition from home to care home very easy. Regular activities have kept her mind active and although dementia is taking it's toll, the encouragement and interest shown by the staff makes her life as enjoyable as it can be. We have been most impressed.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

This month the manager of the dementia unit had to have a difficult talk with us, verifying my fathers journey in this life may be coming to an end. She handled the conversation with dignity and respect for my father and for us the family, and for them the service providers. The home bases its care on dignity and respect for the residents even the difficult ones as my father has been at times I could not be more impressed.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Avondale is superbly managed and has an attentive, caring and professional staff. Residents are treated as individuals and are shown courtesy and respect at all times. I cannot recommend them highly enough!

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

Avondale care home is Aylesbury accepted my mother last December 2014 from a care home that had failed to care for my mother and her worsening dementia, even the GP had it wrong. Since joining my mum has gone from strength to strength in her world of dementia, she has discovered her new personality, enjoys life, laughs all the time, eats and drinks, and sleeps well without anxiety or worry. My daughter recently arrived to find her in the garden with her sunny's and hat on with a glass of red wine after lunch. Surrounded by residents and a nurse holding her hand and told my daughter she was thoroughly enjoying her holiday!!

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father moved into Avondale in February 2015 after an unsuccessful period in another home and then a month in hospital. Due to dads complex dementia needs, it was very difficult to find a home that a) could meet dads needs and b) would take dad. Avondale were fantastic, they showed complete confidence in caring for dad which, in subsequent months since he moved in they have done in a very professional manner. The care dad receives is absolutely fantastic, he is happy, relaxed and calm, challenging behaviours have since disappeared. Avondale is the perfect home for dad, as a family we couldn't be happier.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

We initially contacted Porthaven in Aylesbury when we had been let down by my mother's existing care providers and were therefore in urgent need of respite care. Both the Manager and the Assistant Manager responded in an extremely helpful and efficient way and were able to help us out by providing a safe and professional environment for my Mother at very short notice, at what was a very stressful time.
We were initially concerned as to how my Mother would settle into a care home environment after being looked after at home and also because she has some reasonably complex care needs. However she seemed very relaxed from the start. The staff were so caring, patient, helpful and experienced that they seemed to take her care all in their stride and she settled very quickly. The staff seemed to be of a very high calibre and seemed a happy and motivated team. My brothers and I always felt very welcome when we visited. The Care home itself is a very welcoming and homely environment and the standards of cleanliness are to be applauded. The food was also of a very good standard. Being on the ground floor it was also nice that my Mother had access to the lovely gardens and her ensuite room was sunny and comfortable.
Overall, we were very impressed with this Care Home and feel that we very lucky to have found it.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Even when I was visiting care homes in the area Avondale Care Home stood out as being calm and efficient without being starchy. From the start my father was treated with dignity and respect and all the staff from carers to management were caring, patient and approachable. They always kept me informed and undertook my wishes whenever possible. They accepted my fathers idiosyncrasies as part of his personality and accommodated his foibles whenever they could. It is sad that due to his condition he was not able to fully appreciate his surroundings and care in the last few months.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have experience of a few homes because I have had 3 close relatives who lived in various ones. Avondale at Aylesbury is the best one I have ever been in on every level. The management are passionate about striving to improve quality of life for those with dementia (& others) and their high standards filter down to all of the staff. People are treated with dignity and respect and every effort is made to stimulate them. There is an excellent activities team who constantly try and think of interesting things that people can do, according to their ability. It is a positive, vibrant place. The decor is beautiful and also homely, not institutional. No one wants to have to live in a care home but if your health means that you must then this is the place to be.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I am very happy living at Avondale Care Home. We have the most wonderful care home manager/ The carers are very good and I would highly recommend the home.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Finding a care home for a loved one is extremely difficult. From my very first visit I was made to feel that the carers at Avondale really did care. On arrival my mum was frightened and withdrawn. Very quickly she was made to feel safe and secure and has been very happy since. She has been at Avondale for well over a year now. I can visit whenever I like and often find the carers sitting with mum, often singing or dancing, making her laugh. She has dementia and finds it hard to communicate, but they tend to her every need.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

After 3 previous homes, my Mother-in-lay moved to Avondale 8 months ago. Since then her temperament is so much calmer, her anguish is rarely seen, and she sometimes finds it in her to laugh, this is because Avondale staff spend time with her, talk to her, interact with her everyday. She still has a few grumpy moments, but these are so short lived nowadays. All she wants is to belong somewhere where she feels welcome, and she does at Avondale. She joins in with some of the activities which was totally unheard of in previous care homes. That's because she gets individual care and what is so great is that the staff are so consistent, despite her illness she is able to build a relationship / friendship with the staff. This is so rare, and something that has not happened anywhere else. We are able to relax at night knowing she really has the best care, and we will be notified of anything concerning immediately. The staff are truly amazing and genuine people. If anyone is looking for a service that epitomises care homes and service, stop looking, it's Avondale.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother has been in the home since January this year and is on one of the dementia units. From day 1 the care my mother has received is excellent. The staff are all very caring and approachable, from the management through to the carers. From the moment you walk through the door the place has a lovely atmosphere and is spotlessly clean. My mother is involved in all the activities including a music therapy group which visits fortnightly. She certainly seems very happy and I would recommend Avondale to anyone.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother in law has been a resident since March 2014. My father in law was resident for a few months but died. My mother in law has one leg. My comments are not wide-ranging. Avondale Care Home is a comfortable, clean, bright nursing home with good facilities, good interaction and facilities efficiently run. It is not cheap - a huge amount to find weekly in fact - but the jewels in its crown are their members of staff. I am constantly impressed, reassured and delighted by the patience and love they show to my mother in law who in turn takes to them with demonstrable pleasure and clearly has a quality to the life in the midst of her physical and mental difficulties. (I visit at least 3 times a week - see so much)

How likely would you be to recommend Avondale Care Home? Likely

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Average Rating:   4 out of 5

My mother was admitted to Avondale in November 2014 she wasn't eating, refused medication and care and was in a very poor state. At 91 we were afraid she was close to the end of her life. The care provided by Avondale in the early days was extraordinary, she was encouraged in a positive and respectful manner to eat, to accept care and to take her medication and she gained weight and started to look really well physically.

Avondale cannot cure dementia, but the care and dedication from all of their team which is of the same standard without exception means that this illness is understood and managed with dignity to achieve best possible outcomes.

The care extends to the family. We understand the illness better and the staff has always been frank with us and above all we feel that my mother is totally safe. She is less fearful and agitated and that is all we could ask at this stage.

A sincere thank you to all at Avondale from our family.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I viewed a lot of care homes when I was looking to place my parents. Avondale was the only one that ticked all the boxes. Other homes just didn't come up to scratch. Some of them I wouldn't have left an animal in let alone my parents. The staff and management here are five star. The home itself is very classy and homely with beautiful gardens. The cleanliness is five star. Yes I would definitely recommend Avondale!

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Coming to Avondale I feared I would loose my independence and I haven't. I can get up when I want to and go to bed when I want to. I can choose my own meals as there is lots of choice for all meals. If I don't like what's on the menu. I can request something different. I came here 18 months ago together with my wife who has Alzheimer's. I am in a nursing unit and my wife's in a dementia unit, but we can still visit each other when we want to. Fortunately we keep the same staff on the same unit most of the time. They get to know our likes and dislikes. I now call this my home and I look upon the staff in my unit as part of my extended family. The one thing that struck me when I first came to visit was the wonderful warm caring atmosphere.

How likely would you be to recommend Avondale Care Home? Likely

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Average Rating:   5 out of 5

My father is probably the longest serving resident at Avondale having arrived in January 2011 shortly after it was opened (I think he was the 2nd resident!). The level of care, love, consideration of his needs and nursing has been exemplary throughout all of this time. Knowing that my fathers challenging care needs are being delivered in such a thoughtful and respectful way gives me much comfort - knowing there is nowhere better he could be looked after.

The Avondale care home manager is amazing, someone who knows exactly how to deliver great facilities and an overall care team to allow for an amazing care environment. It was no surprise to me when he was awarded the 2014 National Care Home Manager's award. Ably supported by Deputy Manager, both of whom have been at Avondale since it first opened. This level of leadership continuity - knowing the residents and their families and knowing how to deliver a caring environment and setting very high expectations of their team is seen very rarely and is a big part of why Avondale is just so good - the individual care staff are clearly well trained and deliver outstanding care 24x7.

The building, fixtures, fittings, gardens, entertainment programmes (and importantly the food!) are all excellent, there is nothing I would change.

If you are looking for a care home you really must visit Avondale, a lovely atmosphere, with very high standards of care across the board.

How likely would you be to recommend Avondale Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Awards / Recognitions

May 2018

February 2018

May 2017

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February 2016

October 2015

2015 Employer of the Year

Recipient: Avondale Care Home

Date: Thursday 22 Oct 2015

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July 2012

NAPA Best Overall Care Home

Recipient: Avondale Care Home

Date: Monday 02 Jul 2012

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Care Home Idol 2016

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