Avondale Care Home

I cannot rate this place higher enough. My ratings shows this. Very well done.

Thank you, Avondale. Veronica is very well cared for. My mum and I have enjoyed a very special and memorable afternoon today, listening to the superb and talented orchestra. We danced along to an Abba song and sang along with the Beatles and Frank Sinatra! Veronica smiled and laughed. What a joy. Thank you, everyone and to the team - you rock!

I know the care sector very well. As I also have disabled children, where the care has been abysmal in care placements.

I have to say the staff have been very supportive of my mother's needs, always very welcoming.

It is very clean also, which shows the standard of care, smells nice and clean, lovely food options available, over and above and access to great activities, creating an inclusive atmosphere.

Bex, Megan, Shaun, Elaine, Simion, Louise, Pamela, Carlton, Vass, Mykey, Laura, Malayan, Aimee, Tranquility

Thank you to all the staff at Avondale and I'm so pleased to hear of this new staff incentive that has been introduced!

Thank you all.

We could not have wished for such a pleasant, comfortable and welcoming care home. The treatment and care given to my sister were wonderful and dignified. The staff were excellent, both to my sister and family, always welcoming and smiling. Her room was lovely, well-kept and food was of excellent quality. Nothing was too much trouble. We would recommend Porthaven to anyone. Thank you for your care, especially in her final days, to her and us.

A very nice care home with extremely caring and compassionate staff. The food is great and my brother is always treated with the utmost respect and dignity. H e enjoys his stay, feels safe and is well cared for. I am very grateful for the support they provide. We have complete confidence in care provided and would highly recommend Avondale Care Home to others.

The atmosphere throughout the home is very calm, relaxing and bright. The staff are very helpful and always smiling. My brother is very comfortable in their company and seems to get on with everyone he is in contact with. Thank you all.

I wish to convey my appreciation and thanks to all the staff and management in Avondale Care Home. The support, love and care I have seen for my brother is really wonderful, and he appears to be very happy here. He eats all the food and enjoys the music in the bistro. Everyone is very friendly and welcoming. We are very happy with our brother living here.

Personally I am blown away by the whole experience, while visiting my brother. I can't express how overwhelmed I feel by the care and genuine welcome by every member of the wonderful team. You are all the most caring and loving staff I have ever met in a care home. Sincere thanks to you all.

Very pleasant staff, very homely care home. My brother is very happy and in good form. We enjoyed our visit yesterday and today. Thank you.

My Mum had previously stayed in Avondale for short periods of respite while we went on holiday, and she - and we - were always very happy with her care. Mum particularly appreciated the activities, the meals and the beautiful decor of the rooms and communal areas.

When her health declined rapidly during the summer and she needed residential care, we were so glad that there was availability at Avondale for Mum. The management did all they could to find familiar accommodation for her at short notice and even extended their regular admission hours to be able to receive her from hospital. The same staff whose company she had enjoyed in past visits nursed her compassionately and attentively during her final weeks, always willing to go the extra mile. They cared for us and comforted us too, when it was clear Mum's life was coming to a close.

We cannot thank the staff enough for all they did. Nurses, reception, management, caterers and especially Yellow - you know who you are. Thank you.

My wife was a resident at Avondale for 18+ months up to July 2025. Putting someone so close into care brings many extreme emotions and concerns. Avondale could not have handled our situation better. With respect, dignity and warmth. During this time, not only did they make my wife feel at home, but they became a home from home for my family and I too. The people there are a credit to themselves. Management, staff and carers have become our friends. When my wife passed away, I felt a gratitude that her last days were spent in these surroundings. I will be eternally grateful.

Like a 5 star hotel. Rooms good, staff good, food good, excellent all round.

Otherwise the best care home available.

Treatment of my Dad appears very good, from his arrival to date. The understanding of his illness is professional.

The staff all work very hard and never stop as when one of the staff team go off so the next staff go to work and nothing is ever too much for the staff.

My mother was in this home for six years and was really happy here. She never complained about anything. The low level of staff turnover meant that the staff all got to know her likes and dislikes and also got to know us. This was so unlike our experience of another care home. When she died, they were so caring in a difficult situation.

I would like to express my thanks and praise for the staff at Avondale. From the time I met the lady who showed me around, I and my friend were very impressed with the whole set up. On admission I was greeted by the receptionist, we were shown to my room & within a short tie you could tell that all members of the team whatever status worked closely together as a united team, so unusual in this day & age. The professional friendly care is outstanding, they introduce themselves at the beginning of each shift & whether medical nursing, care, activities or psychological support is needed they are there giving confidence & expertise. I would recommend Avondale to anyone for rehab, respite or long term care.

I would just like to thank all the staff and the manager for their genuine heartfelt love and care that they give to my grandma and that they make us feel like family. A special thanks goes to one lady who is so kind and happy and attentive to my grandma and all residents and I would like to give a special thank you.