Avondale Care Home

Gatehouse Road, Aylesbury HP19 8EH
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9.9 181 Reviews
  • Avondale Care Home, Aylesbury
With 90 ensuite bedrooms spread across three separate floors, Avondale Care Home has been providing excellent 24-hour residential, dementia, nursing and respite care since 2010. Avondale sits on Gatehouse Road, with Aylesbury's bustling town centre only a few minutes away. The team at Avondale Care Home are dedicated to providing person-centred care in a respectful and dignified manner, encouraging independence and ensuring personal choice takes priority. Avondale residents benefit from living in a purpose-built home with a café, multiple sitting and dining rooms, a library, an activities and wellbeing room, a private dining room for special occasions, secure landscaped gardens and a gym complete with equipment designed with active ageing in mind.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Antonios Loumousiotis (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Subject to assessment.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (90)
  • Single Rooms with Ensuite Wet Room (90)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Avondale Care Home Reviews (181)

Total of 181, showing 61-80
9.9

Avondale Care Home has a Review Score of 9.9 (9.939) out of 10, based on 28 reviews in the last 2 years. Over all time Avondale Care Home has 181 reviews.

Overall Experience

  • 164
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Date Published

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Review from Derek C (Husband of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very good.

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Review from Brian G (Son of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Avondale a year ago and has been very well looked after. After her stroke, she was no longer able to live alone and was in poor health. She now looks and feels so much stronger, thanks to the care and attention she is getting each day.

Reply from Shaun Canavan, Home Manager at Avondale Care Home

Thank you for your kind words and for sharing your experiences. Your mum is such a pleasure to look after and we are delighted to have her stay here with us. Best wishes, Shaun.

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Review from Cliff N (Son of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, welcoming, safe, caring home. My mother has been a resident for some 19 months and loves it there. Covid 19 has been a very challenging time for everyone but the home have managed very professionally and kept Mum safe.

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Review from Rhona S (Daughter of Resident) published on 4 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avondale is a lovely facility which offers many opportunities to its residents, but over and above this, is the staff. They are friendly, caring and go the extra mile to make residents and visitors comfortable and welcome. They provide interesting and stimulating activities and ensure there is always
some fun to be had.

Reply from Rachael Startin, Sales & Marketing Manager at Avondale Care Home

Thank you so much for taking the time to review our home and for your lovely comments. I will certainly feed this back to our team who will be delighted to hear that their hard work is appreciated.

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Review from Paul J (Son of Resident) published on 22 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent just over four weeks in Avondale Care Home before passing away peacefully. During this time the staff treated my dad with care, dignity and compassion. This was very important to me, as visiting was severely restricted due to COVID-19. During my few visits though, I could tell by dad's
reactions that he was being well cared for. Thank you to all!

Reply from Rachael Startin, Sales & Marketing Manager at Avondale Care Home

Thank you so much for your kind words and taking the time to share your experience of our home during this difficult time. I will ensure your lovely comments are passed on to our care team.

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Review from Jane B (Daughter of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff very pleasant and helpful. They were all very professional and caring in all dealings with the family and Mum.
The client services manager and care manager were very supportive and thorough in ensuring they could met my mother's needs. A big thank you to you both!
They were able
to allay any concerns and fears the family had about respite care and using Avondale.
They asked about Mum's likes, dislikes interests etc and what they could do to support mum; especially as she can be challenging.
I would definitely recommend and use the care home again as they gave peace of mind, especially under the challenging circumstances of COVID 19.
Also thank you for all the help, compassion and the follow-up calls. It is greatly appreciated.

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Review from C H (Wife of Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has spent 81/2 years at Avondale. He had Parkinson's and Lewy Body Dementia and was completely reliant on staff for every aspect of his life. he could not have received better care anywhere. The support to the family has been amazing. Avondale should be very proud of their staff, especially
during the current crisis. He passed away peacefully with me by his side and the love and care of everyone around him on 29th March 2020. tThank you all.

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Review from Nicola (Daughter of Resident) published on 14 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, brother and I would highly recommend Avondale Care home.
Right from the start with our initial meeting with the Home Manager and Client Services Manager we were guided with care so we could make the upsetting but necessary decision to move my father into a care home.
The Home Manager
assessed my father, his personality and his symptoms of Alzheimer's and suggested the most suitable wing and room location for him.
The team worked very hard right from the start to make the move as comfortable for my father as possible. Every visit we made to see my father was a happy visit, there is a lovely atmosphere at Avondale. The carers were like family to my father, and the attention to detail with the nursing and care at Avondale is incredibly high. They really understand dementia and all members of the caring and nursing staff are highly trained.
We would highly recommend Avondale.

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Review from Gill F (Daughter of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was welcomed into Avondale by all members of staff. The arrangement of the home into small units ensures a caring family atmosphere with residents interacting with the same staff. My mother's individual needs regarding food are always accommodated. It is evident that the staff are happy in
their working environment which also contributes to a cohesive family feeling. The care and empathy shown is excellent. The staff are supportive towards relatives willing to offer advice. The accommodation is scrupulously clean and the building is bright, airy and welcoming.

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Review from C T (Wife of Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the management team was really welcoming and reassuring from the initial stages of choosing a home to my husband's assessment, and then his admission. The admission was a daunting experience but all staff made it easier by introducing themselves and immediately treating my husband with the utmost
care and dignity and to a really high standard. This continued throughout his stay. They all also treated me with cheerfulness and friendliness and phoned me if they had any concerns. Nothing was too much trouble and as a family, we could not have asked for better care.

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Review from Mandy B (Daughter of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Avondale for 5 years before she passed away at the end of February 2020. The care and attention Mum received was first class. The staff were so nice to Mum, particularly as her needs were many and the demands on their time quite extensive.

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Review from Catherine D (Daughter of Resident) published on 6 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looking for somewhere for my mum to receive a week's respite care after a two-week stay in hospital as she wasn't sufficiently well to go back home. Avondale was recommended to me by mum's local friends and in fact, Mum had once visited a friend there herself and was very impressed with everything
about it. I spoke at length with the Manager and Client Services Manager and felt very comfortable that Mum would be well looked after. The Manager kindly arranged to send out a nurse to assess Mum in hospital to ensure that her care needs could be met. Within a couple of days, Mum was happily settled in a lovely room with amazing staff and her every need was met. Mum was on oxygen 24/7 so it was difficult for her to leave her room - that was not a problem and each of her delicious meals were brought to her on a tray with a silver cloche and even a glass of wine with her evening meal!
Thanks to all the staff at Avondale; if needs be, I would not hesitate for Mum to go back in the future.

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Review from Sandra B (Daughter of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum died on 15th February 2020 after 3 1/2 years being cared for in Avondale. The staff on Pink are absolutely fantastic. They have gone above and beyond and not just cared for Mum during her stay but really cared for her. Thank you to all at Avondale.

Reply from Shaun Canavan, Home Manager at Avondale Care Home

Thank you for your kind words. It was our pleasure to be able to care for Mum and I am heartened to hear that you feel our team go beyond the call of duty - they really are quite special and I will share your comments with everyone.
Very best wishes, Shaun.

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Review from Philip M (Friend of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice, clean building inside and out. The staff are very polite to residents and visitors at all times. There is a good drink facility for all. Well done to all staff - thank you.

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Review from M W (Wife of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completely satisfied with all aspects of my husband's care. He was always treated with respect and dignity. This applied to all staff from cleaner up to managers. The culture of the home is one of happiness and fun for residents and their visitors. It was always a pleasure to visit my husband.
I have no hesitation in recommending the home. I was always made welcome on my visits and enjoyed the involvement of the local school especially.

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Review from Peter B (Son of Resident) published on 3 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent five and a half years at Avondale. She was very well looked after, in pleasant surroundings. All the staff were very caring and looked after my mother extremely well.

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Review from M N (Niece of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has had and is having a marvellous life here at Avondale. I cannot speak highly enough about the amazing care he receives and the staff are so fantastic.

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Review from C P (Granddaughter of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is so much happier in this home compared with the lastshe was there for five and a half years. Last week for the first time in over three years I actually managed half a normal conversation with her, something I believe is thanks to the care and support form the team. It is such a lovely
building with a special caring team who are welcoming, observant and helpful.
The fact they have got her or fo bed is a miracle.

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Review from K P (Nephew of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best and cleanest care home I have been in. The staff are excellent with their care and are always happy and smiley.
My auntie loves being there.

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Review from Ann P (Niece of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avondale Care Home is so very clean and tidy. Excellent care to our auntie. She is very happy there too. The staff always do a brilliant job, always polite, helpful and friendly, nothing is too much trouble.

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Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Avondale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.939 for Avondale Care Home is calculated as follows: ( (308 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 327 Ratings = 4.939

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avondale Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Feb 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (29)

Meet the Team (1)

Antonios

Antonios Loumousitois

Job Title: Home Manager

Joined: 2023

Hello, my name is Antonios Loumousitois, and I am the Home Manager here at Avondale.


I have a strong background in healthcare management and extensive experience in the care sector, with a BSc in Management of Health and Welfare Units and an MBA in International Healthcare Management. I have also been registered with CQC since 2016.


As a home manager, I am incredibly passionate about treating everybody with dignity and respect. I also believe that a positive attitude can make a real difference in people's lives.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avondale Care Home to verify any information. View our terms and conditions. Avondale Care Home has an Enhanced Service - more info.