Avondale Care Home

Gatehouse Road, Aylesbury HP19 8EH
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10 180 Reviews
  • Avondale Care Home, Aylesbury
With 90 ensuite bedrooms spread across three separate floors, Avondale Care Home has been providing excellent 24-hour residential, dementia, nursing and respite care since 2010. Avondale sits on Gatehouse Road, with Aylesbury's bustling town centre only a few minutes away. The team at Avondale Care Home are dedicated to providing person-centred care in a respectful and dignified manner, encouraging independence and ensuring personal choice takes priority. Avondale residents benefit from living in a purpose-built home with a café, multiple sitting and dining rooms, a library, an activities and wellbeing room, a private dining room for special occasions, secure landscaped gardens and a gym complete with equipment designed with active ageing in mind.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Antonios Loumousiotis (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Subject to assessment.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (90)
  • Single Rooms with Ensuite Wet Room (90)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Avondale Care Home Reviews (180)

Total of 180, showing 141-160
10

Avondale Care Home has a Review Score of 10 (9.968) out of 10, based on 27 reviews in the last 2 years. Over all time Avondale Care Home has 180 reviews.

Overall Experience

  • 164
  • 16
  • 0
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Date Published

180
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16
27
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Review from Amanda (Daughter of Resident) published on 17 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father went to Avondale when he was in need of end of life care.
They came out to see my parents at their home to assess my father's needs, quickly, competently, compassionately, and with professionalism.
This was a big step for my mother to have to let her husband go into a home, they made her
feel at ease and reassured her, they instantly became people who we trusted. they also made sure dad was involved.
My dad was not in Avondale for very long, just 6 days, but in this time we felt free and welcomed to come and go as we pleased, nothing felt like to much trouble.
My dad was always spoken to and addressed whenever nursing staff entered the room, he was always told what they were doing and why even though dad was unresponsive it was important that he was included and talked to, not about.
In such a short time - it became our home away from home.
Dad could not have died in a more peaceful, calm, environment with respect for his needs/wishes and ours. They care for the individual.

Reply from natasha davies, group sales & marketing manager at Avondale Care Home

Dear Amanda, thank you for such a heartfelt review of our home and team. It makes me very proud. Warmest wishes, Shaun

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Review from Rosemary S (Daughter of Resident) published on 25 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very reluctant to move my much loved 96-year-old father, who had advanced Alzheimer's, into a care home. However, the time came when I had no choice. My father initially went to Avondale for two weeks respite care, but we quickly realised that he was happier and better looked after there, and
so he became a permanent resident. I cannot speak highly enough of the care he received. The facilities are excellent, but it is the people who are really important in such circumstances, and everyone - the Care Home Manager, the Client Services Manager, the nursing and care staff - were all wonderful. They were kind, warm, caring, respectful and professional. I was encouraged to visit any time and even allowed to bring our dog. And in his last three days, when I stayed with him, all the staff were so kind and considerate to me too - making up a bed for me beside him and making sure that I had food and lots of cups of tea. I cannot recommend Avondale highly enough.

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Review from Phil S (Son-in-law of Resident) published on 2 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Difficult to be constructive when we don't see our relative 99% of the time and he isn't in a position to articulate his feelings. I would like to think that being bed bound he would get company just for the sake of company, rather than only when care is required, but it's impossible to know whether
that is happening. I suspect he needs more help with meals, but again I don't know a) If he does and b)whether he gets it if it's required. He usually appears clean, tidy, clean shaven and in clean clothes although not always.

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Review from S A W (Daughter of Resident) published on 29 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father moved into Avondale in October 203. The staff immediately made them feel welcomed, settled and secure. Dad is still very alert mentally and the staff and management encourage him to participate in many activities including interviewing staff which keeps him stimulated. Mum has dementia
but enjoys music therapy. The care given to both is wonderful and I am so grateful to all.

Reply from Shaun Canavan, Home Manager at Avondale Care Home

Thank you . The teams looking after your mother and father will be delighted with your comments.

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Review from Debbie S.H.D.C (Friend of Resident) published on 22 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come and visit one of the residents every week and the staff are all lovely and really friendly and helpful, we always recommend Avondale to our friends and family.

Reply from Shaun Canavan, Home Manager at Avondale Care Home

Thank you for sharing your experience of Avondale. With best wishes, Shaun

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Review from Anika (Regular Volunteer) published on 22 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience at Avondale Care Home has been really good. I have been working with the activity coordinators, they have been great to work with. They were welcoming from the first day I started and they have involved me in all activities. They have good personalities and are enthusiastic. The care home
is very clean, the staff are friendly, the residents are treated with respect and dignity and overall it's a good care home.

Reply from Shaun Canavan, HOme Manager at Avondale Care Home

Thank you Anika for your kind comments and for volunteering with us at Avondale. Best wishes, Shaun

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Review from Adam (Regular Volunteer) published on 22 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been volunteering at Avondale Care Home for a year and every time I come I feel welcomed by everyone in the home. The carers are really good and look after the residents well. They do a lot of different activities for the residents. I really enjoy my time here.

Reply from Shaun Canavan, Home Manager at Avondale Care Home

Thanks for sharing your experience of Avondale Adam and for giving up your own time to enhance the lives of our residents further. Shaun

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Review from Angela T (Daughter of Resident) published on 20 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff who have looked after my mother to be very kind, professional and caring. I know my mother is being well looked after.

Reply from Shaun Canavan, Home Manager at Avondale Care Home

Thank you for taking the time to review our home. With best wishes, Shaun

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Review from Sandra S (Daughter of Resident) published on 20 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avondale is a wonderful home for my father. He did not settle in his previous home but Avondale is "home from home". The staff are really caring and treat Dad with the respect he deserves. The home is very clean and well furnished. I know Dad enjoys the trips and activities.

Reply from Shaun Canavan, Home Manager at Avondale Care Home

Thank you for reviewing our lovely home. I'm very pleased that Dad has settled so well and I will share your comments with the team. Best wishes, Shaun

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Review from Theresa C (Daughter of Resident) published on 20 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completely reassured that my father is being cared for very well and that his needs are being met by the staff on his unit. Communication between them and myself is excellent, with them telephoning me when necessary to inform me of appointments etc. When other relations have visited my father,
they always comment on the friendliness and hospitality of the staff. My father is always well dressed and clean. I have no concerns regarding the staff's ability to ensure that he receives the dignity and respect that I feel he deserves. Thank you.

Reply from Shaun Canavan, Home Manager at Avondale Care Home

Thank you for sharing your experience of Avondale. We pride ourselves on the care we deliver to all of our residents and it is always great to hear such fantastic praise for the team. Warm regards, Shaun.

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Review from Ruth B (Resident) published on 15 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find I am well looked after and the staff are all excellent, and I think that my stay at the moment has been very good.

Reply from Shaun Canavan, Home Manager at Avondale Care Home

Thanks for sharing your experience Ruth, we're very glad you are enjoying your stay with us. Best wishes, Shaun

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Review from Sheila W (Wife of Resident) published on 15 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident for 5 weeks, very impressed at the caring attitude of the staff. They have been very kind to my husband.

Reply from Shaun Canavan, Home Manager at Avondale Care Home

Thank you for taking the time to share your experience of Avondale. The caring nature of my team is often commented on and it is something that makes me very proud to hear every time. With warm wishes, Shaun

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Review from Howard R (Stepson of Resident) published on 15 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Its absolutely perfect, plenty of activities staff are very good, lovely. Lovely and clean.

Reply from Shaun Canavan, Home Manager at Avondale Care Home

Thank you for taking the time to share your personal experience of Avondale. It will mean a great deal to the staff to hear such high praise for what they do every day for all our residents. Best wishes, Shaun

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Review from Nick S (Son of Resident) published on 15 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only state from my experience of Avondale and its Management, staff, at all levels, that the service received is second to none.


Avondale has an excellent group of people from catering, kitchen staff, cleaners, maintenance, activities, careers and nurses. Not to forget the friendly reception

and administration personnel.


Services such as hairdressing, doctors, chiropodist and opticians are all available as necessary.
My Mother continues to be cared for with dignity, sympathy, patience and respect. She has now resided at Avondale for well over one year and I am able to visit whenever I wish, a home from home for me and my Mother. This gives me great peace of mind knowing she is in such a caring home and caring environment.

Reply from shaun canavan, Home Manager at Avondale Care Home

Dear Nick


Thank you very much for sharing your experience of our home. I couldn't ask more of my team and I will share your feedback with them. Warm wishes, Shaun

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Review from Miriam W (Daughter of Resident) published on 25 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has had a very traumatic year both physically and mentally, due to his growing dependency and complex mental health needs. My brother and I have in the past searched for a care home that could meet my fathers needs and have until Avondale not succeeded.


In an ideal world dad wouldn't need

this care but he does. The care is given with insight into who dad was and is, evidence based, dad has settled in and it feels as though he can relax a little. The staff ask about dads background, family's opinion and keep us informed about dad's needs, and use this information to keep an up to date care plan. Dad has settled in with little trauma!

Reply from Shaun Canavan, Home Manager at Avondale Care Home

Thank you for taking the time to review Avondale. These lovely comments will be shared with the team. We are all very proud of the care we provide here and your testimonial is greatly appreciated. Sincerely, Shaun

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Review from Sue (Daughter of Resident) published on 21 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a calm and caring atmosphere. Residents are thoughtfully treated by staff.

Reply from Shaun Canavan, Home Manager at Avondale Care Home

Thanks for taking the time to review Avondale, we really appreciate your comments and feedback. Kind regards, Shaun

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Review from J D (Daughter of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was well cared for at Avondale, he was treated with the greatest respect and dignity. The staff were all excellent and cared for the family as well, especially when dad passed away. Avondale was dad's home and we were able to treat it as though it was.

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Review from Jane (Daughter of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we couldn't be happier that our mum is looked after at Avondale. We visit at various times and days and always find her well cared for and happy. It gives us a great peace of mind knowing she has all she needs and that the carers are so lovely to her and all the other residents. We have
a very open and honest relationship with the nurses/carers and feel we can discuss anything that may be needed regarding our mums best interests.

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Review from Geoff P (Son of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Porthaven has provided outstanding care for my mother for four years. There is an excellent culture in the home that always puts the residents first. Staff demonstrate a level of care and interest in each individual resident that is truly amazing. I cannot praise Avondale highly enough.

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Review from Angela R H (Resident) published on 10 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion the care in Avondale is extremely good. I know I have dined at 5 star restaurants all over Great Britain and the food here is excellent and very varied. Nothing is any trouble and staff (care and nursing) go to great lengths to see that those being cared for enjoy a wide variety of food
and drink. I would obviously prefer to be at home and I do hope after my hip operation to be able to go home when I have recovered. Many thanks to all concerned .

Reply from Shaun Canavan, Home Manager at Avondale Care Home

Thank you for taking the time to review our home. It's great to hear you are pleased with your stay at Avondale and we are all wishing you a speedy recovery following your operation. Warm wishes.

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Current Review Score: 10.0 (9.968)

Overview of Review Score

The Review Score of 10 (9.968) out of 10 for Avondale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.968 for Avondale Care Home is calculated as follows: ( (306 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 315 Ratings = 4.968

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avondale Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Feb 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (29)

Meet the Team (1)

Antonios

Antonios Loumousitois

Job Title: Home Manager

Joined: 2023

Hello, my name is Antonios Loumousitois, and I am the Home Manager here at Avondale.


I have a strong background in healthcare management and extensive experience in the care sector, with a BSc in Management of Health and Welfare Units and an MBA in International Healthcare Management. I have also been registered with CQC since 2016.


As a home manager, I am incredibly passionate about treating everybody with dignity and respect. I also believe that a positive attitude can make a real difference in people's lives.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avondale Care Home to verify any information. View our terms and conditions. Avondale Care Home has an Enhanced Service - more info.