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Kentford Manor

Jeddah Way, Kennett, Newmarket, Suffolk CB8 8JY
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Highly recommended. All staff are friendly and welcoming.I H(Son of Resident/Service User)
Kentford Manor, Newmarket
Kentford Manor, Newmarket
Kentford Manor, Newmarket

Kentford Manor, in Kennett, Newmarket provides the best of care in beautiful surroundings. The dedicated team offers residential, nursing and dementia care on a permanent or short-term basis.

Each en-suite bedroom is designed with residents' comfort in mind, there are even larger suites available for couples. Residents can enjoy the stylish lounges, welcoming café, cinema room and hair and beauty salon. Outside the beautiful, landscaped gardens are the ideal spot to...  

Care Provided by Kentford Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,724From £1,939
Residential Dementia CareFrom £1,819From £2,046
Nursing CareFrom £1,989From £2,238
Nursing Dementia CareFrom £2,084From £2,345
Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Kentford Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Hannah Nurse(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (88)
  • Single Rooms with ensuite Wet Room (85)

Kentford Manor Reviews (119)

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9.7

Kentford Manor has a Review Score of 9.7 (9.722) out of 10, based on 23 reviews in the last 2 years. Over all time Kentford Manor has 119 reviews.

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Showing 119 reviews matching selected criteria
Review from M H (Respite Resident) published on 28 July 2026 Submitted via Website
Overall Experience
Just come home from a lovely two weeks of respite care. Kentford Manor is a wonderful place full of friendly, caring staff. Thank you all

for making my stay so memorable. I should like to visit again sometime!

Reply from Kelsey Jones, Reviews Team at Kentford Manor

Hi Mary, thank you very much for taking the time to leave us feedback about your experience.

At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and we would be more than happy for you to come and stay with us any time!

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Review from Antony W (Son of Resident) published on 15 May 2026 Submitted via Website
Overall Experience
Very happy atmosphere with friendly and genuinely caring staff. My mother settled in well after a few days and is now very happy there.
Staff are very professional and take medical and safety issues seriously. The food is wholesome and good.
Lots of entertainment and activities on offer. They put on a wonderful 102nd birthday party for my mother, which she thoroughly enjoyed. They are clearly very fond of her and take good care of her.
The only caveat is that occasionally messages for staff are not communicated across. This is usually down to their being very busy at the time.

I visited a number of other homes before choosing this one, which is in a class on its own.

Reply from Samantha Debenham, Reviews Team at Kentford Manor
Thank you for taking the time to leave such wonderful feedback regarding Kentford Manor.

We are so pleased to read that you find the staff to be friendly, caring and professional. They hold themselves to a very high standard and this will be greatly appreciated by them as they continue their hard...  

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Review from C B (Daughter of Resident) published on 8 May 2026 Submitted via Website
Overall Experience
I've been really impressed by my Dad's experience at Kentford Manor.
Firstly, the facilities are fantastic. My Dad has a beautiful,, spacious newly renovated room with double aspect and en-suite. This has helped with improving his mobility.
The care has been outstanding, the carers keep me well informed of how he is getting on and are always on top of any medical issues. I always feel very welcomed when visiting, there is a warm, friendly atmosphere.

Lastly, the home make a concerted effort to keep a variety of entertainment for residents and family are always welcomed which is a nice touch. Overall, my Dad is thriving at Kentford Manor.

Reply from Kelsey Jones, Reviews Team at Kentford Manor

Hello, thank you for taking the time to leave us feedback about your experience. I'm really glad to hear that dad has settled in well and that you feel welcomed when coming to visit the home . We are so happy to hear the positive feedback.

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Review from Ray D (Son of Resident) published on 7 May 2026 Submitted via Website
Overall Experience

Navigating Motor Neurone Disease brings a heavy psychological weight, constantly worrying if your loved one is safe and respected. Kentford Manor didn't just alleviate that weight for our family; they removed it.

Their defining feature isn't just the excellent facilities, but the staff. They understand my mum's mind is perfectly sharp even as her body changes. They engage with her not as a patient to be managed, but a person whose dignity must be actively preserved.

Because of this, mum genuinely enjoys her time here. She takes part in activities (as have I), and it feels like a true community, not a clinic. I've joined her for fantastic meals, enjoying the warm environment they've cultivated.

The ripple effect on our family is incalculable. The relief of walking out knowing she is safe and cared for allows us to just be her family again, rather than anxious managers.

They haven't just given mum a safe home; they've given her a sanctuary. I couldn't recommend them more highly.

Reply from Kelsey Jones, Reviews Team at Kentford Manor

Hi Ray thank you so much for taking the time to leave this lovely review. We are so glad that mum has settled in well and that she is happy here with us. As you know you are always welcome to visit and have lunch with us at Kentford Manor.

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Review from G S (Son of Resident) published on 11 February 2026 Submitted via Website
Overall Experience
Dad has been at Kentford for 5 months now.
He had previously been in hospital for a month after a fall, and initially on arriving at Kentford, he just stayed in his room.
All of the staff respected his wishes, but at the same time, gently encouraged him to become more involved in the activities.
As a result, Dad now eats his lunch most days in the dining room, participates in some of the in-house activities, and has been on a number of the minibus bus trips.
In my experience, the carers and nursing staff dealing with Dad are professional, respectful, and cheerful, which creates a generally relaxed atmosphere.

Overall, Kentford Manor is proving to be an excellent choice for my father.

Reply from Kelsey Jones, Reviews Team at Kentford Manor

Hi, thank you very much for taking the time to leave us feedback about your experience.

At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and that you are starting to see positive changes in Dad.

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Review from Lorraine S (Daughter of Resident) published on 19 January 2026 Submitted via Website
Overall Experience

The care and understanding of Dementia within Kentford is outstanding, the care and patience shown has transformed mum she is no longer a shell of her former self. Incredible team and nothing is to much trouble.

Reply from Julia Forsyth, Reviews Team at Kentford Manor

Kentford Manor really appreciate you taking the time in leaving us such a positive review and i am delighted to hear of your mothers amazing progress, the team all work well together and our two dementia leads have recently won National awards for their dementia care. Our activities coordinator's...  

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Review from Jon M (Son of Resident) published on 18 January 2026 Submitted via Website
Overall Experience

The excellent management and care team at Kentford Manor supported us with a short notice requirement for care for our dad, they were efficient, friendly, and guided us through a difficult situation with professionalism and always with dad's wellbeing at the centre of all they did. They helped us at each step of the process and resulted in dad transitioning to his new home successfully and safely. Facilities are in excellent condition, clean and bright with dad being given a newly renovated beautiful room.

Reply from Julia Forsyth, Reviews Team at Kentford Manor

Kentford Manor would like to thank you for taking the time in leaving us such a positive glowing review, our management team along with our care team, to activities coordinators, maintenance, kitchen staff, and housekeeping all work together, communicating to deliver a smooth and easy transition...  

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Review from H H (Sister of Resident) published on 15 January 2026 Submitted via Website
Overall Experience

At all times, the staff have been very helpful and caring, nothing is too much trouble, the staff will always do their very best to assure my sister's needs are met. The staff are friendly and welcoming to all my sister's visitors. My sister has no complaints regarding the food and thoroughly enjoys the variety of meals provided. The Bistro provides beverages, biscuits and cakes and is a pleasant room for my sister to meet and catch-up with friends and family.

Reply from Julia Forsyth, Reviews Team at Kentford Manor

Thank you for your wonderful feedback. Our team will be thrilled to know their enthusiasm and care meant so much to you, creating a warm, supportive environment for our residents and their families is at the heart of what we do, and your kind words mean a great deal to everyone here at Kentford Manor.

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Review from I H (Son of Resident) published on 29 December 2025 Submitted via Website
Overall Experience
Highly recommended.
All staff are friendly and welcoming.

My mum ,who had dementia was given very good care and respect until her passing.This care has continued with my dad,who has been at kentford for nearly two years and settled in really well.

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Review from K P (Nephew of Resident) published on 10 September 2025 Submitted via Postal Card
Overall Experience

Very well run care home. Always made welcome as a visitor. Take excellent care of auntie.

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Review from Mary C (Friend of Resident) published on 2 September 2025 Submitted via Postal Card
Overall Experience

Welcoming, friendly and pleasant staff who are ready to assist where necessary when I visit my friend. She reports feeling well cared for (even though she sometimes has to point out some small things are not to her personal choice). She is provided with "non menu" food to suit her preferences. Overall I feel that should I need full time care that Kentford Manor would be a good place to receive it.

Reply from Julia Forsyth, Reviews Team at Kentford Manor

Thank you for taking the time to share your positive experience whilst visiting your friend. We appreciate your kind words and we are glad to hear you feel Kentford Manor is a good place to receive full time care.

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Review from Peter B (Son of Resident) published on 14 April 2025 Submitted via Website
Overall Experience

Kentford Manor is a modern and airy home to many elderly folk including my Mum who was admitted at the start of this year.

Managers, support and nursing staff are really outstanding. Their care and interest is genuine and never superficial, even though Mum at 99yrs can be difficult.

As family, we value the welcome extended us when visiting and the light hearted atmosphere reassured us that Kentford Manor folk enjoy their vital work.

Reply from Julia Forsyth, Reviews Team at Kentford Manor

Thank you for taking the time in sharing such a great review. Reviews like this are so helpful and uplifting for all the team at Kentford Manor.

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Review from Lynne W (Daughter of Resident) published on 3 April 2025 Submitted via Website
Overall Experience

Our father stayed at Kentford Manor from September 2023 until his passing in March 2025. Initially there for respite care, he had to stay longer after a fall. For 18 months, our father bravely faced heart failure and edema. The Kentford Manor team provided exceptional care, including catering, laundry, cleaning, and medical support, alongside genuine companionship, ensuring he never felt lonely. As regular visitors, we appreciated the compassionate reception team and management, who facilitated open communication and efficient operations. The decision to move to a care home is significant, and Kentford Manor might be right for those finding self-care increasingly difficult. The wonderful team at Kentford Manor provided invaluable support to Peter and our family, especially in the last weeks of his life. We are forever grateful to these amazing people for their unwavering care and companionship during such a challenging time.

Reply from Julia Forsyth, Reviews Team at Kentford Manor

Thank you so much for leaving us this kind review, it really means a lot and we will share it with the team. We are all very passionate on the service we provide here at Kentford Manor.

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Review from Lisa W (Daughter of Resident) published on 3 April 2025 Submitted via Website
Overall Experience
Our dad, came to Kentford Manor initially for respite care and like it so much he stayed as an independent resident which provided him with a good routine great nursing staff and excellent care. His washing and cooking was all done for him and he was very content and that gave us a piece of mind that he was being well cared for with regular checks (thanks to a particular staff member) sadly a fall last month turned everything on its side. Dad spent time in hospital before coming back to Kentford Manor to receive end of life care.
Once again the staff, all of them blew us away with their compassion and kindness from the two staff members as you arrive to three other staff members in particular the list goes on for the fabulous care staff, then are deep felt thanks to the Nursing team for the amazing treatment you gave to our father. A particular member of staff holds a special place in our hearts!
Lifestyle coordination your team are angles

We will be forever grateful not only for the respect you gave to our dad but you showed to us

Reply from Julia Forsyth, Reviews Team at Kentford Manor

Thank you so much for your kind words. We always believe that we extend our caring abilities to our residents and families. It gives us a sense of accomplishment that you have felt the staff are kind and empathetic.

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Review from A P (Partner of Resident) published on 12 March 2025 Submitted via Website
Overall Experience

During both the short & long 4 weeks, that my partner received End of Life Care at Kentford Manor, for me, one service provided stood out. Kentford is not like a hospice.It is a large purpose built home, in which the precious end of a person's life could easily be lost, amongst the other provision. Upside of this, is the business can afford to employ a Customer Care manager,part of whose responsibility is supporting two way communication with family,loved ones, the service user and others. Had this person not been there to mediate, the loss of my partner would be even more difficult to face than it is. Professionally neutral, she remains extraordinarily empathic, intuitive,considerate, caring and kind. I hope she never loses her touch, as the service she provides is indispensable.I cannot thank the home enough for their gentle and inclusive welcome, ensuring that the quality of my last hours with the deceased, were as good, for both of us as possible, under the circumstances.

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Review from Rachael A (Daughter of Resident) published on 23 January 2025 Submitted via Website
Overall Experience

We couldn't be happier with our mum's care at Kentford Manor. The team is exceptional and they have looked after the whole family at what has been a difficult time. We're so very grateful for everything they do and highly recommend their services.

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Review from Denise P (Daughter of Resident) published on 23 January 2025 Submitted via Website
Overall Experience

Mum and Dad moved to Kentford Manor just before Christmas and we couldn't be happier with their experience. Everyone has done everything possible to help them settle in and feel at home -' even providing a new 55" TV because of my mum's poor eyesight. The whole team are so friendly and responsive and they genuinely seem to want to help.

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Review from Mandy G (Daughter of Resident) published on 23 January 2025 Submitted via Website
Overall Experience
I called Kentford Manor and asked them if they would be able to take my father directly from Spain. He lived in Spain and had suffered heart failure. I needed to get him back to the UK and the professional ongoing care he needed.
Kentford Manor was my saving grace. They agreed they would take him with the information I had and would do assessments on arrival. I was exhausted and stressed and my father was in poor health due to the journey and long day.
On arrival at Kentford Manor, everyone was ready to help us. They took over the care immediately of my father and also took care of me. I was able to go home that evening knowing he was in safe hands and I could take a step back. The staff have been so kind, patient, attentive, and considerate. It's been a huge adjustment for him leaving his home and dealing with a chronic health condition.

I look back now almost a week ago and know that without the amazing staff and management at Kentford Manor things could have been so different.

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Review from M M (Daughter of Resident) published on 1 November 2024 Submitted via Website
Overall Experience
As a family we relocated are beloved mum To 'Kentford Manor'. She had been impeccably cared for by the hospice but unfortunately had to be moved.

On the wishes of our mum, who was at end of life care, she asked to go into a care home as she didn't want her daughters and husband to have to care for her at home. We as a family carried out her wishes. On looking at reviews we decided on Kentford Manor thinking this would be the best for our mum. Please do not send a loved one to the Kentford Manor for end of life care. The 'care' that our mum received was despicable and disgusting to say the least. We witnessed things that no family should have to go through and have had no apology or feedback whatsoever which we had been advised that we would receive. We are obviously taking this much further but felt a review was needed so as no-one has to go through the heartache that we went through at an already incredibly difficult time.

Reply from Samantha Debenham, Reviews Team at Kentford Manor

I would like to apologise to read of your experience for your family and mum whilst in the care of Kentford Manor. This is not to the high standards we hold ourselves to at Care UK. I am sorry to read it was heartbreaking. I understand we have now responded to your concerns and learnings have been...  

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Review from Lorraine B (Daughter of Resident) published on 17 October 2024 Submitted via Website
Overall Experience

Very smoothly organising from leaving the hospital, getting assessed and transferring to your home. Nothing is a problem, lovely friendly very welcoming and intensive care for my mum, so impressed, keep up the great work, lovely team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 January 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (45) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Kentford Manor.

Awards / Recognitions (120)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Kentford Manor.

Meet the Team (1)

Hannah Nurse
Hannah NurseJob Title:Home Manager

I started working at Care UK in 2014 through an agency for Glastonbury Court. I’m proud to have worked my way up, having started in the domestic team, then moved into care and a managerial position as a residential lead at Davers Court, followed by Home Manager roles at Mildenhall Lodge and now Kentford Manor.

I see managing a care home as a privilege. I am very passionate about my role and doing the best for the home, residents, relatives and colleagues. I believe that being open and honest, relatable, reliable and approachable to all groups is very important to achieve the best outcomes for all.

I love working at Kentford Manor because of the challenge of my new role, and I’m excited to build new relationships with the team and, most of all, the lovely residents and families here.

To be successful in this role, you need to have patience, empathy, and an understanding of different residents, staff, and family members. You should be polite, always be there to listen and try to understand every situation through different eyes.

The best part of my job is seeing the residents happy, having fun and being able to live their lives the best they can.

A big passion of mine is football, and I love to spend time with my daughter. We love to watch her dad play football all weekend.

Frequently Asked Questions about Kentford Manor

What types of Care is Kentford Manor registered for?

Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Kentford Manor have?

There are 88 Single Rooms.

What are the Facilities & Services at Kentford Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Kentford Manor to the centre of Newmarket?

4.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kentford Manor to verify any information. View our terms and conditions. Kentford Manor has an Enhanced Service -more info.