
Highly recommended. All staff are friendly and welcoming.I H(Son of Resident/Service User)



Highly recommended. All staff are friendly and welcoming.I H(Son of Resident/Service User)



Kentford Manor, in Kennett, Newmarket provides the best of care in beautiful surroundings. The dedicated team offers residential, nursing and dementia care on a permanent or short-term basis.
Each en-suite bedroom is designed with residents' comfort in mind, there are even larger suites available for couples. Residents can enjoy the stylish lounges, welcoming café, cinema room and hair and beauty salon. Outside the beautiful, landscaped gardens are the ideal spot to...
Care Provided by Kentford Manor
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 88 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Kentford Manor for full pricing details and T&Cs.
Contact Kentford Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Hannah Nurse(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2011
Room Information
- Single Rooms (88)
- Single Rooms with ensuite Wet Room (85)
Kentford Manor Reviews (119)
Kentford Manor has a Review Score of 9.7 (9.722) out of 10, based on 23 reviews in the last 2 years.
Over all time Kentford Manor has 119 reviews.
for making my stay so memorable. I should like to visit again sometime!
Hi Mary, thank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and we would be more than happy for you to come and stay with us any time!
Staff are very professional and take medical and safety issues seriously. The food is wholesome and good.
Lots of entertainment and activities on offer. They put on a wonderful 102nd birthday party for my mother, which she thoroughly enjoyed. They are clearly very fond of her and take good care of her.
The only caveat is that occasionally messages for staff are not communicated across. This is usually down to their being very busy at the time.
I visited a number of other homes before choosing this one, which is in a class on its own.
We are so pleased to read that you find the staff to be friendly, caring and professional. They hold themselves to a very high standard and this will be greatly appreciated by them as they continue their hard...
Firstly, the facilities are fantastic. My Dad has a beautiful,, spacious newly renovated room with double aspect and en-suite. This has helped with improving his mobility.
The care has been outstanding, the carers keep me well informed of how he is getting on and are always on top of any medical issues. I always feel very welcomed when visiting, there is a warm, friendly atmosphere.
Lastly, the home make a concerted effort to keep a variety of entertainment for residents and family are always welcomed which is a nice touch. Overall, my Dad is thriving at Kentford Manor.
Hello, thank you for taking the time to leave us feedback about your experience. I'm really glad to hear that dad has settled in well and that you feel welcomed when coming to visit the home . We are so happy to hear the positive feedback.
Navigating Motor Neurone Disease brings a heavy psychological weight, constantly worrying if your loved one is safe and respected. Kentford Manor didn't just alleviate that weight for our family; they removed it.
Their defining feature isn't just the excellent facilities, but the staff. They understand my mum's mind is perfectly sharp even as her body changes. They engage with her not as a patient to be managed, but a person whose dignity must be actively preserved.
Because of this, mum genuinely enjoys her time here. She takes part in activities (as have I), and it feels like a true community, not a clinic. I've joined her for fantastic meals, enjoying the warm environment they've cultivated.
The ripple effect on our family is incalculable. The relief of walking out knowing she is safe and cared for allows us to just be her family again, rather than anxious managers.
They haven't just given mum a safe home; they've given her a sanctuary. I couldn't recommend them more highly.
Hi Ray thank you so much for taking the time to leave this lovely review. We are so glad that mum has settled in well and that she is happy here with us. As you know you are always welcome to visit and have lunch with us at Kentford Manor.
He had previously been in hospital for a month after a fall, and initially on arriving at Kentford, he just stayed in his room.
All of the staff respected his wishes, but at the same time, gently encouraged him to become more involved in the activities.
As a result, Dad now eats his lunch most days in the dining room, participates in some of the in-house activities, and has been on a number of the minibus bus trips.
In my experience, the carers and nursing staff dealing with Dad are professional, respectful, and cheerful, which creates a generally relaxed atmosphere.
Overall, Kentford Manor is proving to be an excellent choice for my father.
Hi, thank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and that you are starting to see positive changes in Dad.
The care and understanding of Dementia within Kentford is outstanding, the care and patience shown has transformed mum she is no longer a shell of her former self. Incredible team and nothing is to much trouble.
Kentford Manor really appreciate you taking the time in leaving us such a positive review and i am delighted to hear of your mothers amazing progress, the team all work well together and our two dementia leads have recently won National awards for their dementia care. Our activities coordinator's...
The excellent management and care team at Kentford Manor supported us with a short notice requirement for care for our dad, they were efficient, friendly, and guided us through a difficult situation with professionalism and always with dad's wellbeing at the centre of all they did. They helped us at each step of the process and resulted in dad transitioning to his new home successfully and safely. Facilities are in excellent condition, clean and bright with dad being given a newly renovated beautiful room.
Kentford Manor would like to thank you for taking the time in leaving us such a positive glowing review, our management team along with our care team, to activities coordinators, maintenance, kitchen staff, and housekeeping all work together, communicating to deliver a smooth and easy transition...
At all times, the staff have been very helpful and caring, nothing is too much trouble, the staff will always do their very best to assure my sister's needs are met. The staff are friendly and welcoming to all my sister's visitors. My sister has no complaints regarding the food and thoroughly enjoys the variety of meals provided. The Bistro provides beverages, biscuits and cakes and is a pleasant room for my sister to meet and catch-up with friends and family.
Thank you for your wonderful feedback. Our team will be thrilled to know their enthusiasm and care meant so much to you, creating a warm, supportive environment for our residents and their families is at the heart of what we do, and your kind words mean a great deal to everyone here at Kentford Manor.
All staff are friendly and welcoming.
My mum ,who had dementia was given very good care and respect until her passing.This care has continued with my dad,who has been at kentford for nearly two years and settled in really well.
Very well run care home. Always made welcome as a visitor. Take excellent care of auntie.
Welcoming, friendly and pleasant staff who are ready to assist where necessary when I visit my friend. She reports feeling well cared for (even though she sometimes has to point out some small things are not to her personal choice). She is provided with "non menu" food to suit her preferences. Overall I feel that should I need full time care that Kentford Manor would be a good place to receive it.
Thank you for taking the time to share your positive experience whilst visiting your friend. We appreciate your kind words and we are glad to hear you feel Kentford Manor is a good place to receive full time care.
Kentford Manor is a modern and airy home to many elderly folk including my Mum who was admitted at the start of this year.
Managers, support and nursing staff are really outstanding. Their care and interest is genuine and never superficial, even though Mum at 99yrs can be difficult.
As family, we value the welcome extended us when visiting and the light hearted atmosphere reassured us that Kentford Manor folk enjoy their vital work.
Thank you for taking the time in sharing such a great review. Reviews like this are so helpful and uplifting for all the team at Kentford Manor.
Our father stayed at Kentford Manor from September 2023 until his passing in March 2025. Initially there for respite care, he had to stay longer after a fall. For 18 months, our father bravely faced heart failure and edema. The Kentford Manor team provided exceptional care, including catering, laundry, cleaning, and medical support, alongside genuine companionship, ensuring he never felt lonely. As regular visitors, we appreciated the compassionate reception team and management, who facilitated open communication and efficient operations. The decision to move to a care home is significant, and Kentford Manor might be right for those finding self-care increasingly difficult. The wonderful team at Kentford Manor provided invaluable support to Peter and our family, especially in the last weeks of his life. We are forever grateful to these amazing people for their unwavering care and companionship during such a challenging time.
Thank you so much for leaving us this kind review, it really means a lot and we will share it with the team. We are all very passionate on the service we provide here at Kentford Manor.
Once again the staff, all of them blew us away with their compassion and kindness from the two staff members as you arrive to three other staff members in particular the list goes on for the fabulous care staff, then are deep felt thanks to the Nursing team for the amazing treatment you gave to our father. A particular member of staff holds a special place in our hearts!
Lifestyle coordination your team are angles
We will be forever grateful not only for the respect you gave to our dad but you showed to us
Thank you so much for your kind words. We always believe that we extend our caring abilities to our residents and families. It gives us a sense of accomplishment that you have felt the staff are kind and empathetic.
During both the short & long 4 weeks, that my partner received End of Life Care at Kentford Manor, for me, one service provided stood out. Kentford is not like a hospice.It is a large purpose built home, in which the precious end of a person's life could easily be lost, amongst the other provision. Upside of this, is the business can afford to employ a Customer Care manager,part of whose responsibility is supporting two way communication with family,loved ones, the service user and others. Had this person not been there to mediate, the loss of my partner would be even more difficult to face than it is. Professionally neutral, she remains extraordinarily empathic, intuitive,considerate, caring and kind. I hope she never loses her touch, as the service she provides is indispensable.I cannot thank the home enough for their gentle and inclusive welcome, ensuring that the quality of my last hours with the deceased, were as good, for both of us as possible, under the circumstances.
We couldn't be happier with our mum's care at Kentford Manor. The team is exceptional and they have looked after the whole family at what has been a difficult time. We're so very grateful for everything they do and highly recommend their services.
Mum and Dad moved to Kentford Manor just before Christmas and we couldn't be happier with their experience. Everyone has done everything possible to help them settle in and feel at home -' even providing a new 55" TV because of my mum's poor eyesight. The whole team are so friendly and responsive and they genuinely seem to want to help.
Kentford Manor was my saving grace. They agreed they would take him with the information I had and would do assessments on arrival. I was exhausted and stressed and my father was in poor health due to the journey and long day.
On arrival at Kentford Manor, everyone was ready to help us. They took over the care immediately of my father and also took care of me. I was able to go home that evening knowing he was in safe hands and I could take a step back. The staff have been so kind, patient, attentive, and considerate. It's been a huge adjustment for him leaving his home and dealing with a chronic health condition.
I look back now almost a week ago and know that without the amazing staff and management at Kentford Manor things could have been so different.
On the wishes of our mum, who was at end of life care, she asked to go into a care home as she didn't want her daughters and husband to have to care for her at home. We as a family carried out her wishes. On looking at reviews we decided on Kentford Manor thinking this would be the best for our mum. Please do not send a loved one to the Kentford Manor for end of life care. The 'care' that our mum received was despicable and disgusting to say the least. We witnessed things that no family should have to go through and have had no apology or feedback whatsoever which we had been advised that we would receive. We are obviously taking this much further but felt a review was needed so as no-one has to go through the heartache that we went through at an already incredibly difficult time.
I would like to apologise to read of your experience for your family and mum whilst in the care of Kentford Manor. This is not to the high standards we hold ourselves to at Care UK. I am sorry to read it was heartbreaking. I understand we have now responded to your concerns and learnings have been...
Very smoothly organising from leaving the hospital, getting assessed and transferring to your home. Nothing is a problem, lovely friendly very welcoming and intensive care for my mum, so impressed, keep up the great work, lovely team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 January 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (45) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Kentford Manor.
Accreditations
There are no accreditations posted yet for Kentford Manor.
Meet the Team (1)

I started working at Care UK in 2014 through an agency for Glastonbury Court. I’m proud to have worked my way up, having started in the domestic team, then moved into care and a managerial position as a residential lead at Davers Court, followed by Home Manager roles at Mildenhall Lodge and now Kentford Manor.
I see managing a care home as a privilege. I am very passionate about my role and doing the best for the home, residents, relatives and colleagues. I believe that being open and honest, relatable, reliable and approachable to all groups is very important to achieve the best outcomes for all.
I love working at Kentford Manor because of the challenge of my new role, and I’m excited to build new relationships with the team and, most of all, the lovely residents and families here.
To be successful in this role, you need to have patience, empathy, and an understanding of different residents, staff, and family members. You should be polite, always be there to listen and try to understand every situation through different eyes.
The best part of my job is seeing the residents happy, having fun and being able to live their lives the best they can.
A big passion of mine is football, and I love to spend time with my daughter. We love to watch her dad play football all weekend.
Frequently Asked Questions about Kentford Manor
What types of Care is Kentford Manor registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Kentford Manor have?
There are 88 Single Rooms.
What are the Facilities & Services at Kentford Manor?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Kentford Manor to the centre of Newmarket?
4.2 mile(s) as the crow flies, distance by road may be significantly further.
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