Kentford Manor

Jeddah Way, Kennett, Newmarket CB8 8JY
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9.7 110 Reviews
  • Kentford Manor, Newmarket
Kentford Manor, in Kennett, Newmarket provides the best of care in beautiful surroundings. The dedicated team offers residential, nursing and dementia care on a permanent or short-term basis.

Each en-suite bedroom is designed with residents' comfort in mind, there are even larger suites available for couples. Residents can enjoy the stylish lounges, welcoming café, cinema room and hair and beauty salon. Outside the beautiful, landscaped gardens are the ideal spot to spend time with loved ones during the warmer months.

Kentford Manor is divided into four smaller communities to ensure a homely environment where residents can receive the best care and support. The lifestyle team provides a varied activity programme including outings to local areas of interest.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1525
  • Self-Funded Residential Dementia Care: from £1625

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Kentford Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Katrina Rayment (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (85)

Kentford Manor Reviews (110)

9.7

Kentford Manor has a Review Score of 9.7 (9.726) out of 10, based on 22 reviews in the last 2 years.
Over all time Kentford Manor has 110 reviews.

Overall Experience
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Review from M J (Daughter of Resident) published on 23 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been in Kentford Manor for nearly three months after a fall at home and he had decided to stay long-term. He finds all the staff very friendly and helpful and enjoys the activities which are arranged for the residents most weekday mornings and afternoons (although he is the only man who
goes to these). He seems much happier than being home alone since my mother died.
However, he does think that the home is short-staffed (I daresay this is the same everywhere) as the staff are always very busy and he does not like to ask for help getting showered or dressed. He says there is plentiful food and a choice but it is not restaurant standard. He enjoys a beer with his lunchtime meal and likes to be able to give visitors a posh coffee from the machine in the bar area.
He has a new widescreen TV and a telephone landline in his sunny ground floor room. Everywhere is carpeted which makes it homely and it has a nice, well-maintained sunny garden for the residents to enjoy.
Reply from Samantha Debenham, Personal Assistant at Kentford Manor

Thank you very much for taking the time to write your review of Kentford Manor - we’re really happy that your dad is settling in well here and for your kind words about the team. I would like to take a moment to reassure you that the home is not short-staffed in any way, and we always make sure we have plenty of team members in the home to keep residents safe and supported seven days a week, 24 hours a day. All meals are prepared in-house by our chef-led team, using fresh local ingredients where available, with plenty of choice and menus planned with feedback from residents – if you, or your dad, could let us know what meals aren’t quite up to par, we will, of course, look into this. If there’s also anything he would also like added to the menu, we can discuss this too and make sure there are some of his favourites included. Thank you again, and please don’t hesitate to let us know if you have any further comments, queries or suggestions and we’ll be happy to assist.

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Review from Pamela C (Partner of Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unfortunately because of my partner's Parkinson's and not being mobile he doesn't want to join in any activities or social events provided. Also has his meals etc in his room with assistance feeding. Having said this, the staff are very friendly and helpful with this problem.
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Review from C M (Daughter-in-law of Resident) published on 16 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved my mother-in-law to Kentford Manor at the end of March. It was difficult to start with because her dementia meant that she could not understand why she needed to be there and it was only because of the skill and attention of the highly experienced staff that she gradually began to settle. She
loves the food, often points out how nice her room is, and frequently participates in the many interesting activities the staff lay on for the residents. This week, she had been doing some gardening, which she very much enjoyed. She still has some way to go, but we are very impressed with the care she has received at Kentford.
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Review from G C (Daughter of Resident) published on 10 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I love the balance of professionalism, care, respect, and autonomy given to my Mum. She is looked after carefully.


All staff seem to have integrity and understanding. This can be taxed in some difficult circumstances at times but they feel like a strong and exemplary team.


The Home is proactive,

welcoming, and always clean and tidy. My Mum has engaged with many of the activities and is comfortable and content with her surroundings.


I have nothing but gratitude and huge respect for the individual staff that I see most often.

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Review from Evelyn B (Wife of Resident) published on 23 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has been at the home for 6-months during which time he has had consistently good care. The carers know his needs and cope well with the changes in behaviour that dementia causes. I visit him daily and any concerns I have are dealt with in a professional and caring manner. The carers work
tirelessly to enable the residents to have a good quality of life and I can’t praise them enough. The highlight of my husband's day is the tasty meals which he enjoys. Thank you to all of the staff for looking after my husband.
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Review from J B (Son of Resident) published on 16 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The place is immaculate, bright and has a friendly atmosphere. From the moment one enters the premises there is a sense of professionalism and attention to detail in the care of residents - from clothing through to fingernail polish etc - all giving residents in their twilight times a sense that they
matter. The rooms are clean and tidy, the food is nutritious - not overly fancy just good and gives the residents a balanced diet. The residents are given water/fruit juice throughout the day - and it is always available. I would recommend the care home to anyone.
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Review from W H (Husband of Resident) published on 16 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife had suffered from dementia for approximately eighteen months prior to our search for residential care accommodation and following a consultation process (Gracewell) Kentford Manor was recommended by a very reliable authority.
First impressions were and have remained most impressive concerning
the personnel and the accommodation. I have come to appreciate and rely upon the eclectic coalition of professional disciplines that coalesce well and constitute a hugely talented staffing element demonstrating professionalism altruism in support of my wife's condition.
There obtains an overwhelming desire to support the residents, and visitors, which acts as a catalyst to further develop the function to the highest standards. This extends to the diversity of the stimulating content constituting the activities' sessions with all elements forming specific and consistent pathways to excellence.
In my experience levels of professionalism and service we have relied upon and I trust will be maintained.
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Review from L G (Niece of Resident) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The ambience is lovely. The staff very caring and helpful. Food is great. Every care is taken to look after Aunty who has been there for a couple of years. Her room is kept clean and she appears comfortable and well looked after. Indeed she has put weight on since arriving as she loves the food. She
is commonly to be found enjoying the regular activities or sitting in the lounge listening to music or watching a film.
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Review from Pat F (Sister-in-law of Resident) published on 1 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 98-year-old sister-in-law a very private lady became unwell and unable to cope at home so, therefore, needed complete nursing care. Therefore, we the family needed to find a suitable care home that would suit her needs. This we thought could be a problem however, thanks to wonderful Gracewell and
the care she receives she is very happy there and calls it home.
Reply from Peter Walton, General Manager at Kentford Manor

We are thrilled with your positive experience and are so glad your sister-in-law has settled in so well to Gracewell of Kentford. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from Rebecca Anne N (Daughter of Resident) published on 17 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mum receives is excellent, all staff treats mum like family. They encourage her to take part in the day to day activities that enriched her life. The home is always clean and tidy. As family members, we are always made to feel welcome and have formed strong bonds with many of the staff.
Reply from Peter Walton, General Manager at Kentford Manor

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Kentford and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Fiona M (Daughter of Resident) published on 17 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have always been very happy with the care provided by Grace well of Kentford. Over the last year, with all the problems of a global pandemic, we have really appreciated the effort that management and staff have made to make sure we can continue to see dad without compromising his, or our, safety.
This has been so important for all of us and we are really grateful.
Reply from Peter Walton, General Manager at Kentford Manor

Here at Gracewell of Kentford, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from John W (Brother of Resident) published on 17 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
As I live in the USA I have not been able to personally visit the UK due to travel restrictions. I can only say that all my communications with Gracewell, either by telephone or email, have been excellent. Their responses have been very timely, informational, very friendly and professional. It is very
difficult when you have so many miles plus time differences to grapple with. Every time I have sent an email to inquire about the health and well-being of my sister a response has been forthcoming within twelve hours. Every time I have telephoned I have always been transferred to a carer that can give me the updates that I need in a speedy fashion. Based on these responses, I would have no hesitation in recommending Gracewell to anyone seeking to place a loved one in a care facility.
Reply from Peter Walton, General Manager at Kentford Manor

Here at Gracewell of Kentford, we believe communication with family members and friends is very important. This enables us to provide understanding and confidence to relatives of our high-quality care whilst also giving us the opportunity to improve our service. Thank you for taking the time to share your kind words.

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Review from Fiona U (Daughter of Resident) published on 17 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had had no experience of Care Homes until my late mum went to live in Gracewell of Kentford for the last three months of her life. I was so impressed by the care and kindness shown to mum that I wanted to write this review. Firstly, the nurses and carers are all highly professional and all my family
had great confidence in them. They all treated mum wonderfully, mindful of her dignity at all times. There was laughter, humour, consideration and flexibility. Every resident is a guest. The manager and staff are clearly determined to create a family atmosphere. Gracewell is like a hotel, with lovely decor, fresh flowers, fun activities and delicious food! Gracewell proved its worth during the pandemic - realising the importance to residents and family of visiting, the staff did absolutely everything they could to ensure we were able to visit mum every day safely. We will be eternally grateful for this. All care homes should be like Gracewell.
Reply from Peter Walton, General Manager at Kentford Manor

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Kentford – particularly at such a difficult time. The team here are so grateful that your mum had such a positive experience of the home and this extended to family members and friends.

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Review from Christopher B (Son of Resident) published on 17 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gracewell of Kentford have been absolutely fabulous in looking after my mother in this most challenging of times. When I have been able to see her she has always looked so well. My mother has been resident for over 7 years and when she entered the home was not in a good way. She has received both great
care and attention and the most comforting for me is knowing that the same people have been caring for her over the years. I have only great praise and heart-felt thanks to all the team for looking after her so well.
Reply from Peter Walton, General Manager at Kentford Manor

Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Gracewell of Kentford, we pride ourselves on understanding our residents needs to respect their independence and give a real sense of being at home.

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Review from Vanessa L (Daughter of Resident) published on 5 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gracewell of Kentford provides an excellent service in caring for my mum with her dementia requirements. The staff give a loving and compassionate environment and help to bring out my mum on her bad days and encourage her on her good days.
The food is fantastic, and they adapt this to what the resident
requires.
As a relative, I have always felt included in decisions made for my mum and kept informed on what is happening within the home.
During Covid19 lockdown, their communications were outstanding.
Reply from Peter Walton, General Manager at Kentford Manor

Our dining team will be thrilled with your lovely comments. Here at Gracewell of Kentford, we cater to each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.

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Review from Sue J (Daughter of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Gracewell since July 2019 and we are so pleased that we chose Gracewell as her care home. I feel that the home provides first-class accommodation while managing to feel ‘homely’. Mum has a bright, sunny room at the front of the building, enabling her to watch all the comings
and goings. Everyone who has visited comments on how clean and fresh the home feels.
The care and support that Mum receives are second to none. She is always treated with dignity and compassion. I can’t fault the dedication of the staff. This has been especially apparent during the Covid 19 crisis when they have gone above and beyond to ensure that Mum is safe and loved.
Gracewell offers a wide variety of activities and residents are encouraged to join in. Mum particularly enjoys the lovely gardens, curling and bingo. There are regular visits from outside entertainers and frequent parties to celebrate special dates.
I wouldn’t hesitate to recommend Gracewell.
Reply from Peter Walton, General Manager at Kentford Manor

Our team here at Gracewell of Kentford are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents. We are so glad to hear the activities provided are one of your favorite elements of our home.

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Review from Jackie P (Daughter of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum has been a resident at Gracewell since July 2019. Over the past 10 weeks, since visiting has not been possible due to Covid-19, we feel that the care, support and love given to my mum has just been amazing. The introduction of tablets into the home has just been brilliant and this enables my
mum to enjoy video calls most days with one of her daughters or grandchildren which is so beneficial. The drive by event organised yesterday which enabled family members to see their loved ones for the first time in many weeks was truly inspirational and very emotional. A huge thank you to all the staff at Gracewell.
Reply from Peter Walton, General Manager at Kentford Manor

Here at Gracewell of Kentford we enjoy welcoming friends and family members. We are so glad to hear that you enjoyed our drive-by event during this time, your recognition of this is invaluable to our team, thank you.

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Review from Sandra O (Daughter of Resident) published on 21 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault this care home at all. The staff all go above and beyond expectations in their level of care. In these difficult times when we can't visit they have purchased I-Pads and arrange FaceTime slots regularly. Nothing is too much trouble. Always very helpful if contacted by phone. They arrange
so many activities and ensure that all residents are included. I would certainly recommend this home for anyone who is having to make that very difficult decision.
Reply from Peter Walton, General Manager at Kentford Manor

Our team here at Gracewell of Kentford are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents. We are so glad to hear the activities provided are one of your favourite elements of our home.

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Review from Kenneth L (Power of Attorney of Resident) published on 18 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gracewell has established a very easy atmosphere which is not in any way institutionalised. It is very comfortable and the residents seem to enjoy the food and partake in the activities.
The office staff are very approachable and deal with administrative matters efficiently.
Reply from Peter Walton, General Manager at Kentford Manor

Here at Gracewell of Kentford, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and these will be shared with the team.

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Review from Lesley S (Daughter of Resident) published on 14 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely, clean care home. Staff try to meet all client's wishes and if ever I have had to ask I have always been met with a positive and helpful response. My only worry at present is I wish residents could be helped or encouraged to be in the lovely garden a bit more. I do appreciate that the staff is
doing an amazing job. Keep up the good work.
Reply from Peter Walton, General Manager at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing your comment. In the meantime, please feel free to contact the Home manager if you would like to discuss this in further detail.

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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Kentford Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.726 for Kentford Manor is calculated as follows: ( (213 Excellents x 5) + (24 Goods x 4) + (11 Very Poors x 1) ) ÷ 248 Ratings = 4.726
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kentford Manor is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (101)

Meet the Team (1)

Katrina

Katrina Rayment

Job Title: General Manager

I have 20 years of experience in the care industry, most recently working as a manager for a large domiciliary and complex care agency.


I joined Care UK for the opportunities it would open as one of the UK’s leading care providers.


As a manager, I think the most important part of my role is listening. It's also essential to be empathetic, able to prioritise and have a good sense of humour.


Any time I can spend talking to residents and my team is my favourite part of the day. Seeing residents and their families happy makes me feel fulfilled in my role.


When I’m not working, I enjoy singing and walking my Dalmatian.

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