
Highly recommended. All staff are friendly and welcoming.I H(Son of Resident/Service User)



Highly recommended. All staff are friendly and welcoming.I H(Son of Resident/Service User)



Kentford Manor, in Kennett, Newmarket provides the best of care in beautiful surroundings. The dedicated team offers residential, nursing and dementia care on a permanent or short-term basis.
Each en-suite bedroom is designed with residents' comfort in mind, there are even larger suites available for couples. Residents can enjoy the stylish lounges, welcoming café, cinema room and hair and beauty salon. Outside the beautiful, landscaped gardens are the ideal spot to...
Care Provided by Kentford Manor
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 88 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Kentford Manor for full pricing details and T&Cs.
Contact Kentford Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Hannah Nurse(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2011
Room Information
- Single Rooms (88)
- Single Rooms with ensuite Wet Room (85)
Kentford Manor Reviews (119)
Kentford Manor has a Review Score of 9.7 (9.722) out of 10, based on 23 reviews in the last 2 years.
Over all time Kentford Manor has 119 reviews.
As I live in the USA I have not been able to personally visit the UK due to travel restrictions. I can only say that all my communications with Gracewell, either by telephone or email, have been excellent. Their responses have been very timely, informational, very friendly and professional. It is very difficult when you have so many miles plus time differences to grapple with. Every time I have sent an email to inquire about the health and well-being of my sister a response has been forthcoming within twelve hours. Every time I have telephoned I have always been transferred to a carer that can give me the updates that I need in a speedy fashion. Based on these responses, I would have no hesitation in recommending Gracewell to anyone seeking to place a loved one in a care facility.
Here at Gracewell of Kentford, we believe communication with family members and friends is very important. This enables us to provide understanding and confidence to relatives of our high-quality care whilst also giving us the opportunity to improve our service. Thank you for taking the time to share your kind words.
I had had no experience of Care Homes until my late mum went to live in Gracewell of Kentford for the last three months of her life. I was so impressed by the care and kindness shown to mum that I wanted to write this review. Firstly, the nurses and carers are all highly professional and all my family had great confidence in them. They all treated mum wonderfully, mindful of her dignity at all times. There was laughter, humour, consideration and flexibility. Every resident is a guest. The manager and staff are clearly determined to create a family atmosphere. Gracewell is like a hotel, with lovely decor, fresh flowers, fun activities and delicious food! Gracewell proved its worth during the pandemic - realising the importance to residents and family of visiting, the staff did absolutely everything they could to ensure we were able to visit mum every day safely. We will be eternally grateful for this. All care homes should be like Gracewell.
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Kentford – particularly at such a difficult time. The team here are so grateful that your mum had such a positive experience of the home and this extended to family members and friends.
Gracewell of Kentford have been absolutely fabulous in looking after my mother in this most challenging of times. When I have been able to see her she has always looked so well. My mother has been resident for over 7 years and when she entered the home was not in a good way. She has received both great care and attention and the most comforting for me is knowing that the same people have been caring for her over the years. I have only great praise and heart-felt thanks to all the team for looking after her so well.
Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Gracewell of Kentford, we pride ourselves on understanding our residents needs to respect their independence and give a real sense of being at home.
The food is fantastic, and they adapt this to what the resident requires.
As a relative, I have always felt included in decisions made for my mum and kept informed on what is happening within the home.
During Covid19 lockdown, their communications were outstanding.
Our dining team will be thrilled with your lovely comments. Here at Gracewell of Kentford, we cater to each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.
The care and support that Mum receives are second to none. She is always treated with dignity and compassion. I can’t fault the dedication of the staff. This has been especially apparent during the Covid 19 crisis when they have gone above and beyond to ensure that Mum is safe and loved.
Gracewell offers a wide variety of activities and residents are encouraged to join in. Mum particularly enjoys the lovely gardens, curling and bingo. There are regular visits from outside entertainers and frequent parties to celebrate special dates.
I wouldn’t hesitate to recommend Gracewell.
Our team here at Gracewell of Kentford are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents. We are so glad to hear the activities provided are one of your favorite elements of our home.
My Mum has been a resident at Gracewell since July 2019. Over the past 10 weeks, since visiting has not been possible due to Covid-19, we feel that the care, support and love given to my mum has just been amazing. The introduction of tablets into the home has just been brilliant and this enables my mum to enjoy video calls most days with one of her daughters or grandchildren which is so beneficial. The drive by event organised yesterday which enabled family members to see their loved ones for the first time in many weeks was truly inspirational and very emotional. A huge thank you to all the staff at Gracewell.
Here at Gracewell of Kentford we enjoy welcoming friends and family members. We are so glad to hear that you enjoyed our drive-by event during this time, your recognition of this is invaluable to our team, thank you.
I cannot fault this care home at all. The staff all go above and beyond expectations in their level of care. In these difficult times when we can't visit they have purchased I-Pads and arrange FaceTime slots regularly. Nothing is too much trouble. Always very helpful if contacted by phone. They arrange so many activities and ensure that all residents are included. I would certainly recommend this home for anyone who is having to make that very difficult decision.
Our team here at Gracewell of Kentford are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents. We are so glad to hear the activities provided are one of your favourite elements of our home.
The office staff are very approachable and deal with administrative matters efficiently.
Here at Gracewell of Kentford, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and these will be shared with the team.
Lovely, clean care home. Staff try to meet all client's wishes and if ever I have had to ask I have always been met with a positive and helpful response. My only worry at present is I wish residents could be helped or encouraged to be in the lovely garden a bit more. I do appreciate that the staff is doing an amazing job. Keep up the good work.
Thank you for taking the time to share your experience of Gracewell of Kentford. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their...
My mother has nothing but praise for every aspect of care she receives at Kentford and is always saying how lucky we were to find it. The Covid-19 outbreak has tested the resources and competence of so many aspects of life, particularly our care of the elderly, but the staff at Kentford have worked hard to maintain high standards all round. My mother understands the current situation and yet is not overly anxious about why the family is unable to visit right now. She has made friends with whom she socialises freely and all residents are entertained and kept active where possible. The level of information coming from management during the lockdown has been regular and frequent and is very reassuring. I cannot thank the staff enough for keeping her safe, physically well, and happy. I have every confidence in them to continue to do so as ‘normal’ life resumes. Highly recommended!
Our team here at Gracewell of Kentford are so grateful for your comments. Our activities co-ordinator and the team, work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.
A more suitable home for my very precious relative could not be found and the dedication of the staff is exemplary.
At Gracewell of Kentford, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. Hearing this positive feedback is greatly appreciated by everyone in the home.
An immaculate care home, well run, very clean and with attention to detail. Friendly, knowledgeable and approachable staff. We are happy and reassured that our relative is receiving good and compassionate care.
Here at Gracewell of Kentford, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be shared with the team.
You are greeted by friendly staff, great atmosphere. The staff are brilliant with residents and family members too, being very kind and aware that it can be very upsetting placing your relative in a home, not just the day they arrive but later on too.
The food is excellent, my only criticism is that they possibly feed the residents too much. I like taking my mum downstairs for a coffee and quite often there are cakes, biscuits, sweets for all to indulge in.
My mother went in last November and at Christmas time, their Christmas fayre is wonderful.
I took my Grandchildren and Father Christmas gave them a present, They love Great Nanna's home.
There is always activities and entertainment of some kind, often both morning and afternoon. The activities team, in particular, are especially brilliant at getting the residents to join in, whatever their ability is. I can't recommend this home enough.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
Unfortunately, she has had quite a few falls during her time here which I know is of concern to the staff who try their best to ensure her safety. They have been very supportive when she has needed hospital visits.
Recently, I have noticed more agency staff on the wing and know that my mother does miss the friendly faces she has come to know and trust.
Overall Gracewell is proving to be a safe and happy environment for her and so gives me peace of mind.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
Overall I would recommend this place. This is the first home my mum has been a resident of; they made the whole process incredibly easy for both my mum and I. The place is neat, tidy and has the appearance of more a hotel than a care home. Food has generally been good. There have been a few teething issues, but not sure whether this is related to my mum needing to come to terms with her fraility or other issues. I have always found the staff to be pleasant and friendly, and willing to discuss any concerns and address these quickly and with little fuss
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their...
The home is very clean and welcoming. The staff are always extremely helpful and not only answer all of our questions but prompt us for information that would help our relative.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
My mother was welcomed by the management, staff and care staff and settled into her beautiful room overlooking the garden. She called Gracewell's home from the start. Mummy really enjoyed the variety of food in the bright dining room and when unable to go to the dining room food was taken to her. She gained muscle strength in her limbs with going up and down the corridor and enjoyed going downstairs and joining in the activities especially music. The send off when Mummy passed was with dignity and love.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
I would not want her to be anywhere else.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great...
The attention to detail given, when it comes to the care each resident- is unbelievable. The carers are kind, gentle, polite and above all respectful to the residents in their care.
When visiting my mum, I am always welcomed in, with lots of smiles, all staff and residents look genuinely pleased to be there.Its nicely decorated, the food is very good- with plenty of variety and alternatives on offer if needed... and the opportunity for friends/relatives to join mum for dinner.
The residents have plenty of activities to get involved in if they want to, ranging from Tai Chi to flower arranging, crafts, making bird feeders, visiting entertainers etc etc
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team.
Gracewell of Kentford provides a very high level of care and ensures that all residents are well, happy and comfortable.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kenford Team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 January 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (45) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Kentford Manor.
Accreditations
There are no accreditations posted yet for Kentford Manor.
Meet the Team (1)

I started working at Care UK in 2014 through an agency for Glastonbury Court. I’m proud to have worked my way up, having started in the domestic team, then moved into care and a managerial position as a residential lead at Davers Court, followed by Home Manager roles at Mildenhall Lodge and now Kentford Manor.
I see managing a care home as a privilege. I am very passionate about my role and doing the best for the home, residents, relatives and colleagues. I believe that being open and honest, relatable, reliable and approachable to all groups is very important to achieve the best outcomes for all.
I love working at Kentford Manor because of the challenge of my new role, and I’m excited to build new relationships with the team and, most of all, the lovely residents and families here.
To be successful in this role, you need to have patience, empathy, and an understanding of different residents, staff, and family members. You should be polite, always be there to listen and try to understand every situation through different eyes.
The best part of my job is seeing the residents happy, having fun and being able to live their lives the best they can.
A big passion of mine is football, and I love to spend time with my daughter. We love to watch her dad play football all weekend.
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