Kentford Manor

Jeddah Way, Kennett, Newmarket CB8 8JY
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9.7 110 Reviews
  • Kentford Manor, Newmarket
Kentford Manor, in Kennett, Newmarket provides the best of care in beautiful surroundings. The dedicated team offers residential, nursing and dementia care on a permanent or short-term basis.

Each en-suite bedroom is designed with residents' comfort in mind, there are even larger suites available for couples. Residents can enjoy the stylish lounges, welcoming café, cinema room and hair and beauty salon. Outside the beautiful, landscaped gardens are the ideal spot to spend time with loved ones during the warmer months.

Kentford Manor is divided into four smaller communities to ensure a homely environment where residents can receive the best care and support. The lifestyle team provides a varied activity programme including outings to local areas of interest.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1525
  • Self-Funded Residential Dementia Care: from £1625

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Kentford Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Katrina Rayment (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (85)

Kentford Manor Reviews (110)

9.7

Kentford Manor has a Review Score of 9.7 (9.726) out of 10, based on 22 reviews in the last 2 years.
Over all time Kentford Manor has 110 reviews.

Overall Experience
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Date Published
  • 110
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Reviewer Connection to Kentford Manor
  • 46
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Total of 110, showing 61-80
Review from Sally (Daughter of Resident) published on 14 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has nothing but praise for every aspect of care she receives at Kentford and is always saying how lucky we were to find it. The Covid-19 outbreak has tested the resources and competence of so many aspects of life, particularly our care of the elderly, but the staff at Kentford have worked
hard to maintain high standards all round. My mother understands the current situation and yet is not overly anxious about why the family is unable to visit right now. She has made friends with whom she socialises freely and all residents are entertained and kept active where possible. The level of information coming from management during the lockdown has been regular and frequent and is very reassuring. I cannot thank the staff enough for keeping her safe, physically well, and happy. I have every confidence in them to continue to do so as ‘normal’ life resumes. Highly recommended!
Reply from Peter Walton, General Manager at Kentford Manor

Our team here at Gracewell of Kentford are so grateful for your comments. Our activities co-ordinator and the team, work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.

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Review from Denise S (Daughter of Resident) published on 14 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the Covid-19 lockdown, Gracewell of Kentford has performed above and beyond expectations during a very difficult time. Incredibly, and despite the frightening media coverage of Care Homes, I have been able to relax in the knowledge that my relative is safe, happy, and well looked after. The procedures
that were put in place ensured that all relatives were kept informed on a regular basis, video messaging kept relatives and residents in touch with each other and was invaluable to both.
A more suitable home for my very precious relative could not be found and the dedication of the staff is exemplary.
Reply from Peter Walton, General Manager at Kentford Manor

At Gracewell of Kentford, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. Hearing this positive feedback is greatly appreciated by everyone in the home.

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Review from John B (Stepson of Resident) published on 13 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
An immaculate care home, well run, very clean and with attention to detail. Friendly, knowledgeable and approachable staff. We are happy and reassured that our relative is receiving good and compassionate care.
Reply from Peter Walton, General Manager at Kentford Manor

Here at Gracewell of Kentford, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be shared with the team.

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Review from Ruth H (Daughter of Resident) published on 14 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The first thing you notice on entering the home is that it doesn't smell, as sadly some homes do
You are greeted by friendly staff, great atmosphere. The staff are brilliant with residents and family members too, being very kind and aware that it can be very upsetting placing your relative in a home,
not just the day they arrive but later on too.
The food is excellent, my only criticism is that they possibly feed the residents too much. I like taking my mum downstairs for a coffee and quite often there are cakes, biscuits, sweets for all to indulge in.
My mother went in last November and at Christmas time, their Christmas fayre is wonderful.
I took my Grandchildren and Father Christmas gave them a present, They love Great Nanna's home.
There is always activities and entertainment of some kind, often both morning and afternoon. The activities team, in particular, are especially brilliant at getting the residents to join in, whatever their ability is. I can't recommend this home enough.
Reply from Peter Walton, General Manager at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Mary C (Daughter of Resident) published on 12 August 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have been very happy with the way my mother has been welcomed and integrated into life at Gracewell. The permanent staff are very caring and always find time in their busy schedule to discuss any concerns I have regarding mother.
Unfortunately, she has had quite a few falls during her time here
which I know is of concern to the staff who try their best to ensure her safety. They have been very supportive when she has needed hospital visits.
Recently, I have noticed more agency staff on the wing and know that my mother does miss the friendly faces she has come to know and trust.
Overall Gracewell is proving to be a safe and happy environment for her and so gives me peace of mind.
Reply from Peter Walton, General Manager at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Nick G (Son of Resident) published on 12 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall I would recommend this place. This is the first home my mum has been a resident of; they made the whole process incredibly easy for both my mum and I. The place is neat, tidy and has the appearance of more a hotel than a care home. Food has generally been good. There have been a few teething
issues, but not sure whether this is related to my mum needing to come to terms with her fraility or other issues. I have always found the staff to be pleasant and friendly, and willing to discuss any concerns and address these quickly and with little fuss
Reply from Peter Walton, General Manager at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing any issues. In the meantime, please feel free to contact the Home manager if you would like to discuss this in further detail.

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Review from George W (Brother of Resident) published on 9 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is very clean and welcoming. The staff are always extremely helpful and not only answer all of our questions but prompt us for information that would help our relative.
Reply from Peter Walton, General Manager at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Jenny W (Daughter of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was welcomed by the management, staff and care staff and settled into her beautiful room overlooking the garden. She called Gracewell's home from the start. Mummy really enjoyed the variety of food in the bright dining room and when unable to go to the dining room food was taken to her. She
gained muscle strength in her limbs with going up and down the corridor and enjoyed going downstairs and joining in the activities especially music. The send off when Mummy passed was with dignity and love.
Reply from Marketing, Marketing at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team

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Review from K C (Daughter of Resident) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gracewell of Kentford accommodation is top class. Always clean and cosy. The staff are excellent, well trained to care for my mother and give her security and care and support 24 hours a day. Nothing is ever too much trouble for her from the manager to the cleaning staff they always have the care and
comfort of the residents at heart.
I would not want her to be anywhere else.
Reply from Marketing, Marketing at Kentford Manor

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Kentford – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team.

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Review from Beverley G (Daughter of Resident) published on 13 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The attention to detail given, when it comes to the care each resident- is unbelievable. The carers are kind, gentle, polite and above all respectful to the residents in their care.


When visiting my mum, I am always welcomed in, with lots of smiles, all staff and residents look genuinely pleased

to be there.
Its nicely decorated, the food is very good- with plenty of variety and alternatives on offer if needed... and the opportunity for friends/relatives to join mum for dinner.


The residents have plenty of activities to get involved in if they want to, ranging from Tai Chi to flower arranging, crafts, making bird feeders, visiting entertainers etc etc

Reply from Marketing, Marketing at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team.

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Review from Tony L (Son of Resident) published on 13 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gracewell of Kentford provides a very high level of care and ensures that all residents are well, happy and comfortable.
Reply from Marketing, Marketing at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kenford Team.

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Review from Helen KP (Next of Kin) published on 11 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent Management Team with happy staff, they are warm, friendly, approachable, compassionate and understanding of residents' needs from day to day, to long term planning for ongoing care. Residents en-suite rooms are light and bright, lounge and dinning areas are sunny and very comfortable.
I have
recommended this lovely home to many people and often talk of how we enjoy our visits, as you step into reception you are welcomed with a smile, going through into the lounge with coffee and freshly baked cakes is always a "to do", there are choices of varied activities for residents and family to enjoy together, a relaxed comfortable environment for all.
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Review from Marian B (Daughter of Resident) published on 7 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
On entering Gracewell of Kentford, there is a warm and welcoming atmosphere and this runs throughout the home. Staff are always pleasant, even when busy or dealing with an emergency. All staff acknowledge/welcome me but housekeeping and carers, day and night, greet me with such warmth and respect it
is both heartening and reassuring.
I know my father is being well looked after physically, emotionally and spiritually (he used to be able to say his prayers, carers have been known to google prayers to say with him). I am also present often enough to witness the respect and patience with which other residents are treated. Staff seem to work well as a team to provide best care for even the most demanding residents. I have in the past had a few issues with communication but at the moment feel very confident that I will be contacted, day or night, as necessary.
Until her death in July, my mother was a resident (residential and nursing) and I visit a friend on nursing on a weekly basis, I am very familiar with Gracewell.
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Review from Carol W (Daughter of Resident) published on 6 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
First impression, as you walk in, is that you are very warmly welcomed.
All areas are kept very clean, the staff are very caring and the residents seem happy and content.
I especially like to take my family down to have a coffee/tea in the lounge.
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Review from R M (Son of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father spent 20 months at Gracewell of Kenford. He was very happy throughout his residency. The quality of care was always good and some of the personal support he received was outstanding. All the team at this care home are managed well. The accommodation was always clean and tidy. The food provided
for residents was good and varied to suit personal tastes. The entertainment team provided excellent activities. Individual carers gave excellent interpersonal support.
Reply from Marketing, Marketing at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team.

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Review from Franklyn David M (Son of Resident) published on 12 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gracewell continues to care for my mother as I had hoped it would. From the feedback I receive from my mother there appears to be much more to praise than criticize, consequently, I am happy in the knowledge that if she has to have this kind of care and residential facility, Gracewell is by far the
best that we know of.
Reply from Marketing, Marketing at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team.

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Review from S B (Daughter-in-law of Resident) published on 12 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gracewell Kentford have been excellent and welcoming. The staff have been warm, friendly and generally very well informed about the resident. We have dropped in randomly every day and the level of staffing has always been good. The staff have had time to talk to different members of the family, some
of whom have travelled some distance. It is easy to get refreshments to share with the resident which makes visits seem more natural. The care home has had a very good reputation locally for many years and that reputation is well deserved. It is traumatic putting a family member in a care home but that process has been made as smooth as possible.
Reply from Marketing, Marketing at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team.

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Review from Amanda H (Daughter of Resident) published on 12 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Gracewell for three months now and she has settled well. The care and attention she receives is very professional and caring. The staff tend to her needs and requests without question. I am very happy that she is now safely cared for in a high quality residence.
Reply from Marketing, Marketing at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team.

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  • Cleanliness
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  • Food & Drink
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Review from M A (Son of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent overall. All staff very considerate, helpful and understanding. That is all staff, including receptionists, admin staff, cleaners, maintenance personnel, laundry and restaurant staff. The food provided is varied, to order on occasions and a very good standard by catering. The care staff are
considerate, very patient, professional and most helpful in my experience. The management team also have a professional and excellent attention to care and any problems that arise.
Reply from Marketing, Marketing at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Gracewell of Kentford Team

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  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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Review from Carol L (Niece of Resident) published on 10 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt has been here for several years and is now on the Nursing Wing. She receives excellent care from patient, understanding and sympathetic staff, who strive to make her life as comfortable and meaningful as they can. This is against a backdrop of stubborn and sometimes difficult behaviour because
of my aunt's longstanding and deep anxiety issues. Their cheerful, affectionate and determined efforts now see her socialising much more, she is much happier in herself and feels secure and cared for. Thank you!
Reply from Marketing, Marketing at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Kentford Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.726 for Kentford Manor is calculated as follows: ( (213 Excellents x 5) + (24 Goods x 4) + (11 Very Poors x 1) ) ÷ 248 Ratings = 4.726
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kentford Manor is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (101)

Meet the Team (1)

Katrina

Katrina Rayment

Job Title: General Manager

I have 20 years of experience in the care industry, most recently working as a manager for a large domiciliary and complex care agency.


I joined Care UK for the opportunities it would open as one of the UK’s leading care providers.


As a manager, I think the most important part of my role is listening. It's also essential to be empathetic, able to prioritise and have a good sense of humour.


Any time I can spend talking to residents and my team is my favourite part of the day. Seeing residents and their families happy makes me feel fulfilled in my role.


When I’m not working, I enjoy singing and walking my Dalmatian.

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